Top rated ADSL ISP in South Africa revealed
| Rudolph Muller | July 25, 2011 | 12 comments |
Rudolph Muller
Rudolph Muller is the editor at MyBroadband and covers telecoms and broadband news. Rudolph comes from an academic background, but left the University of...
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Latest MyBroadband survey reveals which ISP consumers feel provides the best service levels and value for money
MyBroadband conducted their latest broadband survey in July 2011, asking users to rate their broadband provider and ADSL Internet Service Provider (ISP).
The survey was completed by 3,072 respondents of which 1,811 were ADSL users, 1,032 were mobile broadband users, and the rest were fixed wireless subscribers.
In one section users were asked to rate the various components of their ADSL ISP, including Value for money, ease of use/setup, billing, customer service, technical support, and overall satisfaction.
Web Africa performed well in most categories and finished top with an average score of 8.03 (out of 10), followed by Openweb (7.96) and Afrihost (7.94).
The following table provides an overview of how the ISPs performed on the different components. Only ISPs with a significant number of respondents are listed.
| ISP | Value for money | Ease of use | Billing | Customer Service | Tech Support | Overall Satisfaction | Average |
| Web Africa | 7.52 | 8.53 | 8.44 | 8.23 | 7.97 | 8.03 | 8.12 |
| Openweb | 7.50 | 8.45 | 7.64 | 8.11 | 8.05 | 8.00 | 7.96 |
| Afrihost | 7.65 | 8.44 | 8.47 | 7.81 | 7.46 | 7.81 | 7.94 |
| Axxess | 6.47 | 8.14 | 7.90 | 7.22 | 7.20 | 7.24 | 7.36 |
| MWEB | 6.99 | 8.13 | 7.71 | 6.96 | 7.03 | 7.14 | 7.33 |
| Cybersmart | 7.44 | 8.21 | 8.18 | 6.61 | 6.38 | 7.09 | 7.32 |
| Internet Solutions | 5.65 | 7.85 | 7.89 | 6.63 | 6.83 | 6.65 | 6.92 |
| Telkom Internet | 5.51 | 7.61 | 7.11 | 5.46 | 5.49 | 5.95 | 6.19 |
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