Top ADSL ISP in SA: consumer survey

A MyBroadband survey reveals which ADSL service provider in South Africa has the happiest customers

By - March 18, 2012 Share on LinkedIn
ADSL

MWEB is the top ADSL ISP in South Africa, followed by Afrihost and Openweb. This is according to a recent survey by MyBroadband which asked consumers to rate their ADSL service provider.

In the survey, ADSL users were asked to rate their ADSL service provider based on performance (speed and latency), support and value for money.

The five point rating scale used in the poll was as follows:

  • 5 – Excellent (much better than expected)
  • 4 – Good (better than expected)
  • 3 – Fair (exactly as expected)
  • 2 – Bad (worse than expected)
  • 1 – Pathetic (much worse than expected)

MWEB was rated as the top ADSL ISP with an average score of 4.21 (maximum score = 5), followed by Afrihost (4.12) and Openweb (4.04).

It is noteworthy that not a single ISP surveyed received a score below the average (3), clearly showing that ADSL subscribers are typically happy with the service levels they receive from their ISP.

The following table provides an overview of the votes each ISP received and the average score per ISP.

ISP 5 4 3 2 1 Average
MWEB 178 138 42 10 12 4.21
Afrihost 90 62 28 9 7 4.12
Openweb 50 32 15 8 5 4.04
Axxess 26 18 13 5 1 4.00
Web Africa 59 62 33 22 11 3.73
Cybersmart 18 21 15 8 10 3.40
Telkom Internet 35 56 66 20 19 3.35
Vox/Lantic 12 8 2 10 6 3.26
Internet Solutions 8 9 6 10 3 3.25

Related articles

Best and worst broadband connections in South Africa

SA’s Internet speeds: Good and bad news

Broadband Speeds – South Africa versus Africa

Fibre broadband connectivity – good news for South Africa

Share your thoughts

Join the conversation

Connect with Us

androidappletwitterfacebookgoogleplusfeednewsletter

Poll

Do you regularly watch any of the SABC channels?

View Results

Loading ... Loading ...

More News

South African cellphone smut rip-off

Scam alert

Vodacom, MTN, and Cell C are not divulging details about a cellphone scam which did “considerable harm to the South African public”.

Massive university degrees-for-sale scam in South Africa

Degree

A probe into a degrees-for-sale scam at the University of Zululand has found that over 4,000 people may have paid for fake degrees at the institution over the past 20 years.

Stop advertising with the SABC

SABC logo on paper

The South African Screen Federation and Save our SABC Coalition have declared war on the SABC.

Do what the Guptas want, or you’re out: report

Faith Muthambi

The acting chairperson of Icasa has allegedly lost her permanent chairperson position because she did not approve a Gupta bid.

Free MyBroadband Newsletter
×