Top ADSL ISP in SA: consumer survey

A MyBroadband survey reveals which ADSL service provider in South Africa has the happiest customers

By - March 18, 2012 Share on LinkedIn
ADSL

MWEB is the top ADSL ISP in South Africa, followed by Afrihost and Openweb. This is according to a recent survey by MyBroadband which asked consumers to rate their ADSL service provider.

In the survey, ADSL users were asked to rate their ADSL service provider based on performance (speed and latency), support and value for money.

The five point rating scale used in the poll was as follows:

  • 5 – Excellent (much better than expected)
  • 4 – Good (better than expected)
  • 3 – Fair (exactly as expected)
  • 2 – Bad (worse than expected)
  • 1 – Pathetic (much worse than expected)

MWEB was rated as the top ADSL ISP with an average score of 4.21 (maximum score = 5), followed by Afrihost (4.12) and Openweb (4.04).

It is noteworthy that not a single ISP surveyed received a score below the average (3), clearly showing that ADSL subscribers are typically happy with the service levels they receive from their ISP.

The following table provides an overview of the votes each ISP received and the average score per ISP.

ISP 5 4 3 2 1 Average
MWEB 178 138 42 10 12 4.21
Afrihost 90 62 28 9 7 4.12
Openweb 50 32 15 8 5 4.04
Axxess 26 18 13 5 1 4.00
Web Africa 59 62 33 22 11 3.73
Cybersmart 18 21 15 8 10 3.40
Telkom Internet 35 56 66 20 19 3.35
Vox/Lantic 12 8 2 10 6 3.26
Internet Solutions 8 9 6 10 3 3.25

Related articles

Best and worst broadband connections in South Africa

SA’s Internet speeds: Good and bad news

Broadband Speeds – South Africa versus Africa

Fibre broadband connectivity – good news for South Africa

Share your thoughts

Shutterstock is the image partner of MyBroadband – more technology images

Join the conversation

Connect with Us

androidappletwitterfacebookgoogleplusfeednewsletter

Poll

Have you ever received a speeding fine in South Africa?

View Results

Loading ... Loading ...

More News

Jobs in South Africa where your salary will increase the most

SA rand money

Here are the jobs in South Africa which will give employees the biggest pay rise when they climb the ranks.

Woman who sold baby on Gumtree gets suspended sentence

Gumtree

A 20-year-old woman was on Wednesday sentenced in the Pietermaritzburg Regional Court for selling her 19-month-old child for R5 000 on Gumtree.

See South Africa’s new giant solar power plant – photos

Paleisheuwel photovoltaic park (header)

Italian energy company TerniEnergia recently completed its giant solar park in South Africa, the 82.5MW Paleisheuwel photovoltaic plant.

Telkom Openserve peering at NAPAfrica

NAPAfrica

Openserve is now peering at NAPAfrica’s Internet exchange points.

X

Newsletter Subscription


Name
Email *
Enter the following to confirm your subscription *
Captcha image


Free MyBroadband Newsletter
Subscribe
x