Top ADSL ISP in SA: consumer survey

A MyBroadband survey reveals which ADSL service provider in South Africa has the happiest customers

March 18, 2012
ADSL

MWEB is the top ADSL ISP in South Africa, followed by Afrihost and Openweb. This is according to a recent survey by MyBroadband which asked consumers to rate their ADSL service provider.

In the survey, ADSL users were asked to rate their ADSL service provider based on performance (speed and latency), support and value for money.

The five point rating scale used in the poll was as follows:

  • 5 – Excellent (much better than expected)
  • 4 – Good (better than expected)
  • 3 – Fair (exactly as expected)
  • 2 – Bad (worse than expected)
  • 1 – Pathetic (much worse than expected)

MWEB was rated as the top ADSL ISP with an average score of 4.21 (maximum score = 5), followed by Afrihost (4.12) and Openweb (4.04).

It is noteworthy that not a single ISP surveyed received a score below the average (3), clearly showing that ADSL subscribers are typically happy with the service levels they receive from their ISP.

The following table provides an overview of the votes each ISP received and the average score per ISP.

ISP 5 4 3 2 1 Average
MWEB 178 138 42 10 12 4.21
Afrihost 90 62 28 9 7 4.12
Openweb 50 32 15 8 5 4.04
Axxess 26 18 13 5 1 4.00
Web Africa 59 62 33 22 11 3.73
Cybersmart 18 21 15 8 10 3.40
Telkom Internet 35 56 66 20 19 3.35
Vox/Lantic 12 8 2 10 6 3.26
Internet Solutions 8 9 6 10 3 3.25

Related articles

Best and worst broadband connections in South Africa

SA’s Internet speeds: Good and bad news

Broadband Speeds – South Africa versus Africa

Fibre broadband connectivity – good news for South Africa

Tags: @lantic, Afrihost, Cybersmart, Headline, internet solutions, MWEB, Openweb, Telkom Internet, Vox, Web Africa

Free Email Newsletter:
Subscribe

Shutterstock is the image partner of MyBroadband – technology images can be found here

Join the conversation

Connect with MyBB

twitterfacebookandroidappleblackberrynewsletterfeed

Poll

Do you think Thuthukile Zuma got the job of chief of staff because her father is the president?

View Results

Loading ... Loading ...

More News

Ready, aim, click

Hacker matrix code program cyber-criminal

If World War III promises to be digital, we must be as prepared as we can be, writes Bela Bonita Chatterjee

How much do we really know about privacy on Facebook?

Facebook screens

How far are we willing to allow our privacy to be pushed for our social connections?

You can’t write a CV on a smartphone

Young women using smartphones at an amusement park

Digital literacy is no help to unemployed youth, writes Helen Thornham

Top tech brands in South Africa

Sunday Times Top Brands 2014

The Sunday Times has revealed some of the results its latest Top Brands survey, including those in the technology sector

Free MyBroadband Newsletter:
Subscribe
X
bool(true)