Top ADSL ISP in SA: consumer survey

A MyBroadband survey reveals which ADSL service provider in South Africa has the happiest customers

By - March 18, 2012
ADSL

MWEB is the top ADSL ISP in South Africa, followed by Afrihost and Openweb. This is according to a recent survey by MyBroadband which asked consumers to rate their ADSL service provider.

In the survey, ADSL users were asked to rate their ADSL service provider based on performance (speed and latency), support and value for money.

The five point rating scale used in the poll was as follows:

  • 5 – Excellent (much better than expected)
  • 4 – Good (better than expected)
  • 3 – Fair (exactly as expected)
  • 2 – Bad (worse than expected)
  • 1 – Pathetic (much worse than expected)

MWEB was rated as the top ADSL ISP with an average score of 4.21 (maximum score = 5), followed by Afrihost (4.12) and Openweb (4.04).

It is noteworthy that not a single ISP surveyed received a score below the average (3), clearly showing that ADSL subscribers are typically happy with the service levels they receive from their ISP.

The following table provides an overview of the votes each ISP received and the average score per ISP.

ISP 5 4 3 2 1 Average
MWEB 178 138 42 10 12 4.21
Afrihost 90 62 28 9 7 4.12
Openweb 50 32 15 8 5 4.04
Axxess 26 18 13 5 1 4.00
Web Africa 59 62 33 22 11 3.73
Cybersmart 18 21 15 8 10 3.40
Telkom Internet 35 56 66 20 19 3.35
Vox/Lantic 12 8 2 10 6 3.26
Internet Solutions 8 9 6 10 3 3.25

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