Web Africa has launched an online tool which will allow customers to test their ADSL line speeds and performance as well as reset ports without any third-party intervention.
“Coupled with the Telkom ADSL speed increases, users can expect an altogether better internet experience,” said Web Africa CEO Tim Wyatt-Gunning.
“South African consumers, long used to being held hostage to an inferior telecommunication backbone, will soon enjoy better ADSL speeds as Telkom embarks on its planned ADSL Line upgrade.”
According to Web Africa, some users may miss out on the benefits of the higher ADSL speeds since Telkom does not alert customers when the line speeds are increased.
“Knowing how your line is performing means you can control and manage your Internet experience. Knowing when your line has been upgraded also means you can act on the information and benefit from more attractive packages,” said Wyatt-Gunning.
The ADSL Line Speed Optimiser allows Web Africa customers to check the health status of their line by using the line Signal to Noise Ratio (SNR) and Attenuation values, reset their ports and to change their line sync speed to the best speeds possible.
The management tool means customers can check the health status of their line, allowing them to view the speed that their router synchronises to the exchange, and will immediately alert customers to the fact that their Telkom lines have been upgraded.
The tool allows users to check line attenuation, which is the reduction of the signal strength on the copper cables over the distance and is measured in decibels. The further you are away from the Telkom exchange, the higher your attenuation as signal decreases.
The Signal to Noise ratio (SNR) is the signal level compared to the noise level. A value above 6 dB indicates sufficient signal strength. The higher the signal value, the better.
“A user’s router should provide them with an idea as to what the attenuation is, but the online tool is a much simpler way of accessing and viewing this data. Knowing the SNR means a user can call Telkom to address the problem, should the ratio be sub-par,” explained Wyatt-Gunning.
“The information also gives the Web Africa technicians a better view of their customers’ lines, which means they can quickly diagnose issues and offer support.”