Afrihost ADSL problems explained

Afrihost CEO explains why some of the company’s ADSL clients experience slow speeds and high latency, and what is being done about it

November 7, 2012
Afrihost ADSL

Numerous Afrihost ADSL clients have been complaining about slow speeds and high latency on their ADSL service, and the company’s CEO Gian Visser has explained that they are actively addressing these problems.

Afrihost recently moved their ADSL client base from Internet Solutions to MTN, which gives the ISP more control over their wholesale ADSL network. This move, said Visser, brought some teething problems.

“It was obviously a massive undertaking and there have been a few teething problems. Unfortunately there are still some issues that are affecting a small percentage of our users and I promise you that it is our top priority to resolve these,” said Visser.

“Afrihost, Axxess, and MTN’s tech teams are working (literally) night and day to get all the kinks sorted out 100%. “

The problems

The Afrihost CEO listed the following problems, with details about what is being done to resolve these problems.

The average latency in Cape Town has increased marginally (by about 50ms) as we don’t have a Cape Town IPC yet. However, we will be getting an IPC in Cape Town early in the new year which should remedy this.

The biggest challenge we’ve been having is with our Home Uncapped product. We are trying to ensure the best possible experience for each uncapped client – for this reason we do not want to throttle our users in any way. Instead we are focusing on prioritising protocols: This will give higher priority to real-time actions (such as surfing, e-mail, YouTube etc) and deprioritise non-real-time actions (such as torrenting) during peak hours when the network is at its busiest.

Visser explained that, at times, the protocol prioritisation has not always worked as planned which has led to intermittent congestion of the network and spikes in latency.

“However, I am confident that within the next day we will have solved this challenge and our user experience should be excellent again,” said Visser.

Gian Visser

Gian Visser

Interesting stats

Visser also shared some interesting statistics with MyBroadband about their move from Internet Solutions (IS) to MTN.

The overall capacity of IPC we have available to us now as compared to when we were on the IS network is significantly higher.

While we didn’t know exactly how many Gbps of IPC our (Afrihost and Axxess) clients were using on the IS network (since they managed the network), we do know this: We are currently delivering 38.27% more GBs on average every day to our clients on the new network than we were a month ago.

Visser concluded saying that they are aiming to make their clients’ experience amazing: “I encourage any MyBroadband user who has not been happy with their ADSL connection’s performance to e-mail afriman@afrihost.com with feedback and we’ll do our best to help”.

Related articles

Afrihost uncapped, unshaped ADSL tested

Afrihost slashes uncapped, unshaped ADSL prices

Afrihost’s big ADSL move

Big Afrihost ADSL move

Afrihost ADSL bandwidth app launched

Tags: Afrihost, Gian Visser, Headline

Free Email Newsletter:
Subscribe

Shutterstock is the image partner of MyBroadband – technology images can be found here

Join the conversation

Connect with MyBB

twitterfacebookandroidappleblackberrynewsletterfeed

Poll

Do you think South Africa should invest heavily in solar power instead of coal fuelled power stations?

View Results

Loading ... Loading ...

More News

SABC mess continues

SABC logo TV screens

Parliament’s portfolio committee on communications distanced itself from comments made by committee member Gavin Davis regarding SABC chairwoman Ellen Tshabalala

Internet censorship lessons

Information security privacy password hacking crypto

As we develop new means to gather and create information, new means to control, erase and censor that information evolve alongside it.

Renewable energy in South Africa: from hot air to reality

Droogfontein solar power plant aerial view

The official plan is to diversify power sources in South Africa by harnessing renewable energy, but the ‘hows’ still need to be pinned down, writes Sipho Kings

Playing video games is good for your brain

Brain stimulation

Whether playing video games has negative effects is something that has been debated for 30 years

Free MyBroadband Newsletter:
Subscribe
X
bool(true)