Best ADSL ISP in South Africa

Latest broadband survey shows which ADSL ISP has the happiest customers in South Africa

By - April 3, 2013 Share on LinkedIn
South African ISPs

MyBroadband has conducted its latest broadband survey, and the initial results show that Afrihost is the ADSL service provider with the happiest customers.

The broadband survey was completed by 8,220 broadband users across South Africa, of which around 4,400 were ADSL subscribers.

These users rated their ADSL service provider’s (ISP) support, ease of use, billing, value for money and the overall satisfaction with the service.

The survey therefore tested users’ satisfaction with their ADSL ISP rather than the actual performance of the service (broadband performance indicators are available here).

The initial results show that Afrihost’s clients were the most satisfied with their ADSL service provider, followed by Web Africa and Axxess.

The following table provides an overview of the initial results of the broadband survey for ADSL ISPs.

ISP Value for money Ease of use Billing Support Overall satisfaction Average
Afrihost 7.84 8.65 8.78 7.79 7.75 8.16
Web Africa 7.46 8.69 8.56 7.96 7.95 8.12
Axxess 7.57 8.67 8.51 7.55 7.72 8.01
Openweb 7.94 8.32 7.71 7.74 8.07 7.96
Vox [email protected] 7.63 7.93 7.89 8.13 8.14 7.94
Internet Solutions 6.94 8.19 7.97 7.56 7.54 7.64
MWEB 6.72 8.16 8.06 7.71 7.40 7.61
Cybersmart 7.04 7.39 7.48 5.73 6.70 6.87
Telkom Internet 5.97 7.20 6.84 5.63 6.24 6.38
Vodacom Business 5.67 6.67 6.50 5.33 5.83 6.00

It should be noted that these are only the preliminary results, and that the final results (which will incorporate all survey responses with statistical filtering) may differ slightly from the results in the table. Only ADSL ISPs with a significant number of responses are listed above.

More ADSL ISP articles

Good news for Telkom’s 20Mbps and 40Mbps VDSL

Afrihost business uncapped ADSL price cuts

Telkom’s ADSL Bitstream snub

Afrihost uncapped ADSL now unshaped

20Mbps and 40Mbps VDSL prices compared

Share your thoughts

Join the conversation

Connect with Us

androidappletwitterfacebookgoogleplusfeednewsletter

Poll

Does your home have Wi-Fi dead zones?

View Results

Loading ... Loading ...

More News

ShowMax bandwidth calculator launched

Showmax logo

ShowMax has launched an online bandwidth calculator to help viewers see how much data they need per month to watch streaming video.

FNB Unlimited Calling package is the best in South Africa: Tariffic

iPhone 6S FNB

According to Tariffic’s analysis, FNB’s unlimited voice package is the best of its kind in South Africa.

SA Post Office website security certificate problems

South African Post Office SAPO

Certain web browsers fail to recognise that the South African Post Office website’s security certificates were issued by a valid authority.

Rand surges to over R14/USD after finance minister reports

Pravin Gordhan

The rand has weakened to its lowest level in weeks, following reports that finance minister Pravin Gordhan has been ordered to ‘present’ himself at the Hawks’ offices.

Free MyBroadband Newsletter
×