Best ADSL ISP in South Africa

Latest broadband survey shows which ADSL ISP has the happiest customers in South Africa

By - April 3, 2013
South African ISPs

MyBroadband has conducted its latest broadband survey, and the initial results show that Afrihost is the ADSL service provider with the happiest customers.

The broadband survey was completed by 8,220 broadband users across South Africa, of which around 4,400 were ADSL subscribers.

These users rated their ADSL service provider’s (ISP) support, ease of use, billing, value for money and the overall satisfaction with the service.

The survey therefore tested users’ satisfaction with their ADSL ISP rather than the actual performance of the service (broadband performance indicators are available here).

The initial results show that Afrihost’s clients were the most satisfied with their ADSL service provider, followed by Web Africa and Axxess.

The following table provides an overview of the initial results of the broadband survey for ADSL ISPs.

ISP Value for money Ease of use Billing Support Overall satisfaction Average
Afrihost 7.84 8.65 8.78 7.79 7.75 8.16
Web Africa 7.46 8.69 8.56 7.96 7.95 8.12
Axxess 7.57 8.67 8.51 7.55 7.72 8.01
Openweb 7.94 8.32 7.71 7.74 8.07 7.96
Vox Telecom/@lantic 7.63 7.93 7.89 8.13 8.14 7.94
Internet Solutions 6.94 8.19 7.97 7.56 7.54 7.64
MWEB 6.72 8.16 8.06 7.71 7.40 7.61
Cybersmart 7.04 7.39 7.48 5.73 6.70 6.87
Telkom Internet 5.97 7.20 6.84 5.63 6.24 6.38
Vodacom Business 5.67 6.67 6.50 5.33 5.83 6.00

It should be noted that these are only the preliminary results, and that the final results (which will incorporate all survey responses with statistical filtering) may differ slightly from the results in the table. Only ADSL ISPs with a significant number of responses are listed above.

More ADSL ISP articles

Good news for Telkom’s 20Mbps and 40Mbps VDSL

Afrihost business uncapped ADSL price cuts

Telkom’s ADSL Bitstream snub

Afrihost uncapped ADSL now unshaped

20Mbps and 40Mbps VDSL prices compared

Forum discussion

Shutterstock is the image partner of MyBroadband – more technology images

Join the conversation

Connect with Us

androidappletwitterfacebookgoogleplusfeednewsletter

Poll

What would you like your ISP to do with lower wholesale ADSL rates?

View Results

Loading ... Loading ...

More News

Cellphone wars clouded by cost issues

mobile operator punch fight MTN Cell C Vodacom Telkom

Cell C has made an aggressive move with its new Epic contract offer, but experts warn that other factors count.

Neato D – the robot vacuum to rule them all

Neato robot vacuum

The time of humans operating vacuum cleaners is over.

Battery systems that could take you off the Eskom grid

Battery

The recent announcement by Tesla of Powerwall, its new lithium-ion based residential battery storage system, has caused quite a stir. It even raises the possibility of going off-the-grid.

South African municipalities pay their debts to Eskom

Eskom domino

Eskom’s threat to cut off 20 municipalities with arrears debt has clearly worked, after it announced on Friday that only three municipalities had not settled their debt.

X

Newsletter Subscription


Name
Email *
Enter the following to confirm your subscription *
Captcha image


Free MyBroadband Newsletter
Subscribe
X
bool(true)