Best ADSL ISP in South Africa

Latest broadband survey shows which ADSL ISP has the happiest customers in South Africa

April 3, 2013
South African ISPs

MyBroadband has conducted its latest broadband survey, and the initial results show that Afrihost is the ADSL service provider with the happiest customers.

The broadband survey was completed by 8,220 broadband users across South Africa, of which around 4,400 were ADSL subscribers.

These users rated their ADSL service provider’s (ISP) support, ease of use, billing, value for money and the overall satisfaction with the service.

The survey therefore tested users’ satisfaction with their ADSL ISP rather than the actual performance of the service (broadband performance indicators are available here).

The initial results show that Afrihost’s clients were the most satisfied with their ADSL service provider, followed by Web Africa and Axxess.

The following table provides an overview of the initial results of the broadband survey for ADSL ISPs.

ISP Value for money Ease of use Billing Support Overall satisfaction Average
Afrihost 7.84 8.65 8.78 7.79 7.75 8.16
Web Africa 7.46 8.69 8.56 7.96 7.95 8.12
Axxess 7.57 8.67 8.51 7.55 7.72 8.01
Openweb 7.94 8.32 7.71 7.74 8.07 7.96
Vox Telecom/@lantic 7.63 7.93 7.89 8.13 8.14 7.94
Internet Solutions 6.94 8.19 7.97 7.56 7.54 7.64
MWEB 6.72 8.16 8.06 7.71 7.40 7.61
Cybersmart 7.04 7.39 7.48 5.73 6.70 6.87
Telkom Internet 5.97 7.20 6.84 5.63 6.24 6.38
Vodacom Business 5.67 6.67 6.50 5.33 5.83 6.00

It should be noted that these are only the preliminary results, and that the final results (which will incorporate all survey responses with statistical filtering) may differ slightly from the results in the table. Only ADSL ISPs with a significant number of responses are listed above.

More ADSL ISP articles

Good news for Telkom’s 20Mbps and 40Mbps VDSL

Afrihost business uncapped ADSL price cuts

Telkom’s ADSL Bitstream snub

Afrihost uncapped ADSL now unshaped

20Mbps and 40Mbps VDSL prices compared

Tags: Afrihost, Axxess, Cybersmart, Headline, MWEB, Telkom Internet, Vodacom Business, Web Africa

Free Email Newsletter:
Subscribe

Shutterstock is the image partner of MyBroadband – technology images can be found here

Join the conversation

Connect with MyBB

twitterfacebookandroidappleblackberrynewsletterfeed

Poll

Do you think South Africa should invest heavily in solar power instead of coal fuelled power stations?

View Results

Loading ... Loading ...

More News

BlackBerry Q20 Classic pre-orders open

BlackBerry Classic (Q20)

BlackBerry has opened pre-orders for the BlackBerry Classic in five countries, and pre-registrations elsewhere

Best tech deals and early Christmas specials

Sale

This weekend you can save money on a curved TV, a UHD TV, Windows tablets, and a wide range of other gadgets and tech products

Eskom load shedding whole weekend

Eskom light

Eskom has confirmed that it has gone from stage 1 to stage 2 loadshedding, and that it will be ongoing all weekend

Eskom load shedding begins

electricity eskom Cold lightbulb

Eskom has started with the first stage of load shedding and warned that it will continue until 20:00 on Friday (21 November 2014)

Free MyBroadband Newsletter:
Subscribe
X
bool(true)