Best ADSL ISP in South Africa

Latest broadband survey shows which ADSL ISP has the happiest customers in South Africa

April 3, 2013
South African ISPs

MyBroadband has conducted its latest broadband survey, and the initial results show that Afrihost is the ADSL service provider with the happiest customers.

The broadband survey was completed by 8,220 broadband users across South Africa, of which around 4,400 were ADSL subscribers.

These users rated their ADSL service provider’s (ISP) support, ease of use, billing, value for money and the overall satisfaction with the service.

The survey therefore tested users’ satisfaction with their ADSL ISP rather than the actual performance of the service (broadband performance indicators are available here).

The initial results show that Afrihost’s clients were the most satisfied with their ADSL service provider, followed by Web Africa and Axxess.

The following table provides an overview of the initial results of the broadband survey for ADSL ISPs.

ISP Value for money Ease of use Billing Support Overall satisfaction Average
Afrihost 7.84 8.65 8.78 7.79 7.75 8.16
Web Africa 7.46 8.69 8.56 7.96 7.95 8.12
Axxess 7.57 8.67 8.51 7.55 7.72 8.01
Openweb 7.94 8.32 7.71 7.74 8.07 7.96
Vox Telecom/@lantic 7.63 7.93 7.89 8.13 8.14 7.94
Internet Solutions 6.94 8.19 7.97 7.56 7.54 7.64
MWEB 6.72 8.16 8.06 7.71 7.40 7.61
Cybersmart 7.04 7.39 7.48 5.73 6.70 6.87
Telkom Internet 5.97 7.20 6.84 5.63 6.24 6.38
Vodacom Business 5.67 6.67 6.50 5.33 5.83 6.00

It should be noted that these are only the preliminary results, and that the final results (which will incorporate all survey responses with statistical filtering) may differ slightly from the results in the table. Only ADSL ISPs with a significant number of responses are listed above.

More ADSL ISP articles

Good news for Telkom’s 20Mbps and 40Mbps VDSL

Afrihost business uncapped ADSL price cuts

Telkom’s ADSL Bitstream snub

Afrihost uncapped ADSL now unshaped

20Mbps and 40Mbps VDSL prices compared

Tags: Afrihost, Axxess, Cybersmart, Headline, MWEB, Telkom Internet, Vodacom Business, Web Africa

Free Email Newsletter:
Subscribe

Shutterstock is the image partner of MyBroadband – technology images can be found here

Join the conversation

Connect with MyBB

twitterfacebookandroidappleblackberrynewsletterfeed

Poll

Do you think you are paid enough in your job?

View Results

Loading ... Loading ...

More News

Guess how much Microsoft’s Chief Exec earned in 2014

Satya Nadella

Microsoft Corp’s new Chief Executive Satya Nadella has become one of the technology industry’s biggest earners

Apple’s iCloud under attack from hackers

hacker cyber crime silhouette

Apple Inc’s iCloud storage and backup service in China was attacked by hackers trying to steal user credentials, a Chinese web monitoring group said

Top broadband speeds in South Africa

broadband speed

South Africans are starting to enjoy broadband speeds in excess of 50Mbps, with Telkom and Vodacom recording speeds higher than 60Mbps on their commercial LTE networks

Facebook suing law firms

Facebook

Facebook is suing several law firms that represented a man who claimed he owned half of the company

Free MyBroadband Newsletter:
Subscribe
X
bool(true)