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Telkom ADSL performance indicators

August 10, 2007 No comments

Rudolph Muller is the editor at MyBroadband and covers telecoms and broadband news. Rudolph comes from an academic background, but left the University of...

Telkom recently released their ‘key ADSL performance indicators’ which form part of the company’s obligations to comply with the ICASA ADSL regulations.

According to the ADSL regulations, Telkom, Neotel and ISPs are required to publish – on a quarterly basis – contention ratios for their services and key performance indicators comprising of at least packet losses, average latency and jitter.

Telkom has published their report on their website for the 24 hour period 2007/02/12 15:00 to 2007/02/13 15:00.

Packet loss

According to this report there was an average international packet loss of 4.07 % measured to Google.com and Tracerout.org. This packet loss peaked at 57.67 %, with a maximum packet loss to Traceroute.org of 97.83 %.

The average local packet loss was 0.03 % with a maximum of 2.42 %, giving an average total packet loss of 3.26 % and a maximum of 46.62 %.

Latency

According to the Telkom report, the average international latency for the measurement period was 290.57 ms while the average local latency is given as 13.84 ms. These results are most likely representative of Telkom’s ‘unshaped ADSL network’, but no details about the specific network used for testing was given.

This report states that there is an average deviation – or jitter – of 4.17 for international connectivity and 1.75 for Telkom’s local network.

Acceptable results

Internet and telecoms expert Roelf Diedericks, CTO of Neology, says that Telkom’s results fall within acceptable network performance limits.

Diedericks however pointed out that local latency and packet loss testing – which is currently done to Telkom’s BRASs (Broadband Remote Access Server) – will give more relevant feedback when done to either Telkom’s own gaming servers or servers in their own hosting facility.

Diedericks further suggested that the Internet should be taken out of play when testing network performance, and that the latency to Telkom’s international points-of-presence may serve as a better indication than the current Google.com and Traceroute.org servers.

Another measurement which Diedericks sees as important is user experience, which can often be very different to basic performance indicators like latency and packet loss.

The full report is available on the Telkom website

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