First dotFNB branch launched in SA

FNB has unveiled its first dotFNB store at Nicolway Shopping Centre in Bryanston.

April 26, 2012
First National Bank (FNB)

Banking group FNB has on Thursday (April 26) unveiled its first dotFNB store at Nicolway Shopping Centre in Bryanston.

“With the gathering momentum of digital self-service banking, customer experience has become an even more important element in our business. We are seeing a movement across our branches away from transactional banking towards pure service and product delivery. While our traditional branches are here to stay, dotFNB is a view of future banking,” said Barry de Witt, CEO FNB Banking Channels.

The store provides customers with a virtual environment to experience online services; video-conferencing with financial experts for more complex services; and interactive mechanisms not available in other branches. FNB has also applied augmented reality technology to the new branch.

In what it claims is a first for the SA banking industry, FNB says its new outlet will have a large-scale ‘interactive surface’.

The branch is cash-less, aside from an advanced deposit-taking ATM. Customers walking into a dotFNB can open a cheque account and walk out with an iPad, Galaxy tablet or similar device on the same day. Another first for FNB is the availability of banking information ‘virtually’ at the customer’s fingertips.

Both FNB and non-FNB customers can browse through available products, services and solutions and apply for them instantly.

“By creating dotFNB, we are creating a vital link between the convenience of digital banking and the customers’ need to interact with us in a technology-focused banking outlet,” said de Witt.

“Innovation is part of the FNB DNA and the dotFNB store is a true reflection of our continuous drive to innovate to improve our customers’ banking experience,” he added.

Tags: Active, dotFNB, FNB

Free Email Newsletter:
Subscribe

Shutterstock is the image partner of MyBroadband – technology images can be found here

Join the conversation

Connect with MyBB

twitterfacebookandroidappleblackberrynewsletterfeed

Poll

Which smartphone do you have?

View Results

Loading ... Loading ...

More News

Altech Node gaining traction

Altech Node logo

Altech’s Node, which offers “Smart TV, Smart Entertainment, and Smart Home” functionality, has already sold over 15,000 units

Digital TV costing tax payers another R620 million

Money down the toilet

South Africa’s perpetually postponed migration to digital TV continues to cost Treasury hundreds of millions

ICT sector losing jobs, under pressure

Mobile money

The ongoing restructuring in the information and communications technology industry puts employees under immense pressure, trade union Solidarity said on Wednesday

Telkom unlimited mobile broadband launched

Telkom

Telkom has launched SmartInternet Unlimited, aimed at business customers seeking unlimited mobile data

Free MyBroadband Newsletter:
Subscribe
X
bool(true)