First dotFNB branch launched in SA

FNB has unveiled its first dotFNB store at Nicolway Shopping Centre in Bryanston.

April 26, 2012
First National Bank (FNB)

Banking group FNB has on Thursday (April 26) unveiled its first dotFNB store at Nicolway Shopping Centre in Bryanston.

“With the gathering momentum of digital self-service banking, customer experience has become an even more important element in our business. We are seeing a movement across our branches away from transactional banking towards pure service and product delivery. While our traditional branches are here to stay, dotFNB is a view of future banking,” said Barry de Witt, CEO FNB Banking Channels.

The store provides customers with a virtual environment to experience online services; video-conferencing with financial experts for more complex services; and interactive mechanisms not available in other branches. FNB has also applied augmented reality technology to the new branch.

In what it claims is a first for the SA banking industry, FNB says its new outlet will have a large-scale ‘interactive surface’.

The branch is cash-less, aside from an advanced deposit-taking ATM. Customers walking into a dotFNB can open a cheque account and walk out with an iPad, Galaxy tablet or similar device on the same day. Another first for FNB is the availability of banking information ‘virtually’ at the customer’s fingertips.

Both FNB and non-FNB customers can browse through available products, services and solutions and apply for them instantly.

“By creating dotFNB, we are creating a vital link between the convenience of digital banking and the customers’ need to interact with us in a technology-focused banking outlet,” said de Witt.

“Innovation is part of the FNB DNA and the dotFNB store is a true reflection of our continuous drive to innovate to improve our customers’ banking experience,” he added.

Tags: Active, dotFNB, FNB

Anonymous News Tip
Free Email Newsletter:
Subscribe
X

Anonymous News Tip






Captcha image
Not readable? Change text.

sending

Shutterstock is the image partner of MyBroadband – technology images can be found here

Join the conversation

Connect with MyBB

twitterfacebookandroidappleblackberrynewsletterfeed

Poll

Are you using public WiFi hotspots to connect to the Internet in places like airports, restaurants or shopping malls?

View Results

Loading ... Loading ...

More News

Top 50 broadband suburbs in South Africa

South Africa Internet

Ookla’s Net Index statistics reveal the top 50 broadband areas in South Africa, which include most cities (except PE and East London)

DA’s SABC ad case postponed

SABC Please Stand By Test Pattern

A hearing by the Complaints and Compliance Committee (CCC) on the DA’s advertisement complaint case against the SABC was postponed

Cell C hikes OOB data prices by 560%

Cell C

Cell C has told subscribers that it will soon be increasing its out of bundle data rates, with its website suggesting that users should expect a 560% increase

Cape Town Internet speed increase

Cape Town

The internal network connectivity in the City of Cape Town has received a significant speed boost

bool(true)