This is what caused South Africa’s massive Internet outage

This is why many South Africans battled to use the Internet on the afternoon of 21 January.

By - January 22, 2016 Share on LinkedIn
404 Error

South Africa experienced a massive Internet outage on 21 January, with local users unable to connect to local and international websites.

Afrihost informed subscribers at the time that the WACS and Seacom undersea cable systems were down, with MWEB experiencing “major international link failures” due to the undersea cable downtime.

Seacom has explained what caused the outage which affected local users, stating that its Northern Trans-Egypt route was damaged between Cairo and Alexandri, and its Southern Trans-Egypt route was damaged on the outskirts of Cairo.

“Both events were caused by civil construction activity,” said Seacom.

The company said it took 2 hours and 40 minutes to repair the cable breaks, during which time Internet connectivity was affected.

“During the dual failure across Egypt, we were able to route Internet traffic through India. However, many operators in Africa use a basic transmission service that links directly to Europe and uses the west coast cable as a backup.

Unfortunately, WACS (West African Cable System) was also experiencing an outage, which led to international connectivity at many of these service providers failing.

TechCentral reported that the WACS outage was on a terrestrial system in the UK which connects the cable system with a data centre in London.

How SA’s Internet traffic was affected

The graph below shows the sharp decline in traffic across NAPAfrica’s Internet Exchange points in the country at around 16:00 on 21 January.

NAPAfrica is a layer 2 Internet Exchange point located within each Teraco data centre, which sees companies like Google, Telkom Internet, Afrihost, and Netflix peering there.

The drop from around 60Gbps to roughly 10Gbps is indicative of little traffic exchanging hands between networks in South Africa.

NAPAfrica Traffic Map 22 Jan 2016

More on broadband

LTE-Advanced ready to go big in South Africa

Fight for more privacy for Internet users

Share your thoughts

Join the conversation

Connect with Us



Do you like Microsoft's new Surface Studio PC?

View Results

Loading ... Loading ...

More News

LG would make a huge profit if it dropped smartphones


LG’s home appliances, air conditioners, and TVs are making the company a lot of money – it’s smartphone business, though, is not doing as well.

Microsoft paying people $650 to trade MacBooks for a Surface Book


Microsoft is making no secret of its intention to go after Apple’s PC business.

How to make money in the ADSL market

South Africa internet broadband adsl cable

Afrihost CEO Gian Visser explains how ADSL prices have declined over the last few years, making it challenging for ISPs to make money.

Track your airline luggage on your smartphone

Airport plane

Delta in the United States has launched a real-time luggage tracking system for its passengers, which integrates with the latest version of the company’s mobile application.

Free MyBroadband Newsletter