Neotel confirmed that it will launch its long awaited consumer services – which will consists of a range of converged high speed Voice and Internet offerings – before the end of April.
The company said today that it has successfully concluded its consumer services trial and that it already has a group of paying residential customers on their network.
These services will initially be ‘soft launched’ in Johannesburg and Pretoria in April with Cape Town and Durban to follow shortly afterwards. Coverage will be expanded to include other parts of the country as the company grows.
Neotel CEO Ajay Pandey pointed out that there will not be a big launch date where all consumers will be able to access Neotel’s services, but rather that services will become available to consumers throughout the country as the company’s network and capacity expands.
While detailed pricing has not been made available yet, Neotel said that the company can guarantee that the service will be cheaper than current offerings in the market.
The company further said that it is well aware of the issues irritating consumers – including low usage limits and poor support – and will address these issues in their consumer offerings.
Neotel will provide two flavours of converged consumer services, namely a ‘High Speed Internet, Voice and SMS’ service and a ‘Basic Internet access, Voice and SMS’ offering. With the faster option, users can expect peak speeds of up to 3.1 Mbps with average throughputs of between 300 Kbps and 700 Kbps.
Maneesh Mittal, Neotel’s head of consumer products and services, said that a dedicated consumer helpdesk will be fully operational before the launch to handle all consumer enquiries and orders.
Mittal further said that the channels through which consumers will be able to order the services will be communicated during April and added that Neotel is confident that the ordering and installation process will be seamless.