MyBroadband conducted its latest broadband survey recently (June 2012), revealing that Telkom’s ADSL services top the list of the best fixed broadband products in South Africa.
The latest MyBroadband survey was completed by over 5,000 people of whom 3,550 were ADSL subscribers.
Consumers were asked to rate various components of their broadband service, including reliability, download speed, upload speed, latency, value for money and support.
Telkom’s 1Mbps ADSL service reigned supreme, followed by the company’s 10Mbps and 4Mbps ADSL offerings.
Telkom’s WiMax service, which achieved an average of 6.93 out of 10, was not included in the results because of Telkom’s decision to move away from this technology in future.
The following table provides an overview of the average scores (out of 10) of the prominent fixed broadband services in South Africa.
| Broadband service | Reliability | Download speed | Upload speed | Latency | Value for money | Support | Overall satisfaction | Average |
| ADSL 1 Mbps | 8.10 | 6.95 | 6.15 | 6.68 | 6.38 | 6.84 | 7.13 | 6.89 |
| ADSL 10 Mbps | 7.86 | 7.60 | 6.14 | 6.96 | 5.89 | 6.46 | 7.01 | 6.85 |
| ADSL 4 Mbps | 7.77 | 7.14 | 5.66 | 6.63 | 5.83 | 6.30 | 6.78 | 6.59 |
| Neotel WiMax | 7.08 | 6.25 | 6.58 | 6.08 | 5.83 | 6.17 | 6.75 | 6.39 |
| ADSL 384 Kbps | 7.89 | 5.12 | 4.75 | 5.68 | 6.12 | 6.74 | 6.46 | 6.11 |
| Neotel NeoFlex | 7.64 | 6.00 | 5.07 | 5.43 | 6.14 | 5.71 | 6.36 | 6.05 |
| Neotel NeoConnect | 7.10 | 5.85 | 5.00 | 5.10 | 6.15 | 4.75 | 5.85 | 5.69 |
| iBurst Wireless | 6.67 | 4.75 | 4.07 | 4.24 | 6.70 | 4.72 | 5.47 | 5.23 |
Related articles
Telkom Business boosts uncapped ADSL value
Cutting ADSL prices: ISPs say what needs to be done
Loading ...
Join the conversation