One of the biggest criticisms of the current contract data packages from Vodacom is that subscribers often go out of bundle without proper notification, notching up a rather unpleasant monthly data bill.
Out of bundle data rates are typically multiple times the price of in-bundle rates, and it is not surprising that many subscribers have asked for a mechanism to ensure that they will not exceed their monthly usage allowance.
A new data product from Vodacom promises to remedy this situation. New data top up contracts provide consumers with contract pricing – which includes an HSDPA modem – and combine this with pre-paid billing.
This effectively means that consumers will be cut off after they reach their monthly bandwidth cap. Users are allowed to recharge after they reach their usage limit at standard bolt-on data bundle rates.
Details about this new service however remain sketchy and Vodacom did not prove to be much help in supplying feedback about this offering.
Vodacom’s communications department was asked for comment and further details about this new service, but the company did not respond to requests for information. The Vodacom data helpdesk was then contacted for information about this new service, but they were experiencing problems on Tuesday and the consultants were unreachable.