Best fixed broadband service in SA: surprising results

If you thought Telkom’s 40Mbps VDSL service would be the highest rated fixed broadband service in SA, think again!

By - April 1, 2013 Share on LinkedIn

MyBroadband recently conducted its March 2013 broadband survey, and initial results show that Neotel’s NeoBroadband service is the top rated fixed broadband connection in South Africa.

The survey was completed by 8,220 broadband users across South Africa, who rated their broadband connection on aspects like cost, reliability, performance, support and overall satisfaction.

The survey tested users’ satisfaction with and perception of their broadband service, rather than the actual performance of the service (broadband performance indicators are available here).

Initial ratings show that Neotel’s NeoBroadband fibre services received the highest average satisfaction rating (7.79/10), followed by Neotel’s WiMax service with a score of 7.60.

Telkom’s 20Mbps and 40Mbps VDSL products were ranked third and fourth respectively.

The following table provides an overview of the initial results of the broadband survey.

Service Reliability Down Speed Up Speed Latency Value for money Support Overall satis faction Average score
NeoBroadband Fibre 8.75 8.42 8.58 7.58 6.67 6.75 7.75 7.79
Neotel WiMax 8.93 7.93 8.20 7.67 6.07 6.73 7.67 7.60
VDSL 20Mbps 7.67 6.67 6.33 6.25 6.78 7.11 6.89 6.81
VDSL 40Mbps 7.20 6.40 6.20 6.30 7.00 7.30 6.90 6.76
ADSL 10Mbps 7.61 7.22 6.10 6.79 6.18 6.46 6.92 6.76
ADSL 2Mbps 7.52 6.81 6.09 6.43 6.06 6.36 6.72 6.57
ADSL 1Mbps 7.55 6.44 5.91 6.07 6.23 6.57 6.70 6.50
ADSL 4Mbps 7.38 6.86 5.69 6.50 5.67 6.07 6.48 6.38
Telkom Wimax 7.22 5.95 5.84 5.95 6.00 6.43 6.41 6.25
Neotel NeoFlex 6.40 7.20 4.40 6.20 4.60 5.40 6.20 5.77
iBurst Wireless 7.19 4.94 4.63 4.99 6.54 5.93 5.94 5.74
Neotel NeoConnect 6.62 4.85 4.31 4.46 6.23 4.77 5.62 5.26

It should be noted that these are only the preliminary results, and that the final results (which will incorporate all survey responses with statistical filtering) may differ slightly from the results in the table.

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