Best mobile broadband service in SA revealed

Broadband survey shows which mobile broadband service has the most satisfied customers in South Africa

April 2, 2013
Mobile operators MTN Vodacom Virgin Cell C 8ta

MyBroadband recently conducted its latest broadband survey, and the initial results show that 8ta‘s LTE service has the most satisfied users.

The broadband survey was completed by 8,220 broadband users across the country. These users rated the reliability, performance, support, value for money and overall satisfaction of their mobile broadband connection.

The survey therefore tested users’ satisfaction with their broadband service rather than the actual performance of the service (broadband performance indicators are available here).

The initial results show that 8ta’s LTE service had the highest average rating (7.11/10), followed by 8ta 3G (6.91), and Vodacom LTE (6.50).

The following table provides an overview of the initial results of the broadband survey for mobile broadband services.

Service Reliability Donwload Speed Upload Speed Latency Value for money Support Overall satisfaction Average score
8ta LTE 7.21 7.33 6.33 6.71 8.00 6.75 7.42 7.11
8ta 3G 7.14 6.86 6.22 5.88 8.43 6.54 7.30 6.91
Vodacom LTE 6.92 6.27 6.24 6.00 6.78 6.59 6.73 6.50
Cell C LTE 6.33 6.39 5.83 5.94 7.11 5.89 6.44 6.28
Cell C 3G 6.11 6.16 5.48 5.46 7.58 5.80 6.37 6.14
MTN LTE 6.17 6.06 6.00 5.89 6.39 5.72 5.89 6.02
Vodacom 3G 6.58 5.90 5.64 5.55 5.52 6.18 6.17 5.93
MTN 3G 6.41 5.83 5.57 5.54 5.73 5.40 5.83 5.76

It should be noted that these are only the preliminary results, and that the final results (which will incorporate all survey responses with statistical filtering) may differ slightly from the results in the table.

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