Best mobile broadband service in SA revealed

Broadband survey shows which mobile broadband service has the most satisfied customers in South Africa

April 2, 2013
Mobile operators MTN Vodacom Virgin Cell C 8ta

MyBroadband recently conducted its latest broadband survey, and the initial results show that 8ta‘s LTE service has the most satisfied users.

The broadband survey was completed by 8,220 broadband users across the country. These users rated the reliability, performance, support, value for money and overall satisfaction of their mobile broadband connection.

The survey therefore tested users’ satisfaction with their broadband service rather than the actual performance of the service (broadband performance indicators are available here).

The initial results show that 8ta’s LTE service had the highest average rating (7.11/10), followed by 8ta 3G (6.91), and Vodacom LTE (6.50).

The following table provides an overview of the initial results of the broadband survey for mobile broadband services.

Service Reliability Donwload Speed Upload Speed Latency Value for money Support Overall satisfaction Average score
8ta LTE 7.21 7.33 6.33 6.71 8.00 6.75 7.42 7.11
8ta 3G 7.14 6.86 6.22 5.88 8.43 6.54 7.30 6.91
Vodacom LTE 6.92 6.27 6.24 6.00 6.78 6.59 6.73 6.50
Cell C LTE 6.33 6.39 5.83 5.94 7.11 5.89 6.44 6.28
Cell C 3G 6.11 6.16 5.48 5.46 7.58 5.80 6.37 6.14
MTN LTE 6.17 6.06 6.00 5.89 6.39 5.72 5.89 6.02
Vodacom 3G 6.58 5.90 5.64 5.55 5.52 6.18 6.17 5.93
MTN 3G 6.41 5.83 5.57 5.54 5.73 5.40 5.83 5.76

It should be noted that these are only the preliminary results, and that the final results (which will incorporate all survey responses with statistical filtering) may differ slightly from the results in the table.

More mobile broadband articles

Vodacom slashes broadband prices

Vodacom vs MTN vs Cell C vs 8ta: data prices compared

MTN 2GB for R99 data promotion

Tags: 8ta, Cell C, Headline, MTN, Vodacom

Anonymous News Tip
Free Email Newsletter:
Subscribe
X

Anonymous News Tip






Captcha image
Not readable? Change text.

sending

Shutterstock is the image partner of MyBroadband – technology images can be found here

Join the conversation

Connect with MyBB

twitterfacebookandroidappleblackberrynewsletterfeed

Poll

Are you using public WiFi hotspots to connect to the Internet in places like airports, restaurants or shopping malls?

View Results

Loading ... Loading ...

More News

Cell C hikes OOB data prices by 560%

Cell C

Cell C has told subscribers that it will soon be increasing its out of bundle data rates, with its website suggesting that users should expect a 560% increase

Cape Town Internet speed increase

Cape Town

The internal network connectivity in the City of Cape Town has received a significant speed boost

Next big broadband fight is mobile

Mobile fight

Opening up competition in the mobile broadband market is needed to offer cheaper, better Internet access, says ISPA

Radio will die, and I want to hold the funeral: Gareth Cliff

Gareth Cliff unradio

Former 5FM DJ Gareth Cliff predicts the death of traditional radio ahead of the launch of his online radio show CliffCentral

bool(true)