A domain name system (DNS) problem on Afrihost’s network is impacting web browsing, e-mail, and other services, the Internet service provider (ISP) told users on Wednesday, 28 August 2013.
Afrihost said that their engineers are working on the issue and will provide regular updates.
At the time of writing, Afrihost had provided users with the following updates:
UPDATE 13:47 28 August 2013: Our engineers are working with MTN to resolve the DNS issue. At present the cause is still unknown, but our team will continue to investigate. We thank affected clients for their understanding while we resolve the issue.
UPDATE 14:17 28 August 2013: Our engineers assure us that we are close to a solution to the DNS issue affecting ADSL and Mobile clients. Please continue to be patient.
UPDATE 14:57 28 August 2013: Our engineers are still working on the DNS issue. Any clients who urgently need connectivity can change their DNS settings to Google’s Public DNS servers: Primary 220.127.116.11 and Secondary 18.104.22.168 in their router Basic Settings. Please ensure to change these back to Dynamic DNS settings once the issue is resolved for best performance on our network.
UPDATE 15:48 28 August 2013 We have rerouted our DNS to use Google’s Public DNS to get clients online as quickly as possible. If you are still having problems connecting, please reboot your router, and you will automatically be assigned Google DNS, which should allow you to get online. When the issue is resolved, we will ask our clients to reboot again to restore our normal DNS settings. No other changes will be required on your router.
At 17:50 on Wednesday, Afrihost announced on Twitter that its engineers reported that the DNS issue was resolved, and that normal DSL and mobile data service had been restored.
Afrihost requested that subscribers please revert any DNS changes made.