Best and worst broadband services in SA

The latest broadband survey reveals which broadband service in South Africa was rated tops by subscribers

February 10, 2014
broadband speed

MyBroadband conducted its latest broadband survey in February 2014, which showed that Neotel‘s NeoBroadband Fibre service has the most satisfied customers.

The survey was successfully completed by 5,356 South African broadband users, who rated their broadband service on aspects such as cost, reliability, performance, support, billing, and overall satisfaction.

This broadband survey tested users’ satisfaction and perception of their broadband service, rather than the actual performance of the service.

The broadband survey used a unique token system through which only invited users were allowed to complete the survey. This eliminated multiple responses from one person and ensured more accurate results.

The following table provides an overview of the results of the broadband survey. It should be noted that some products are not listed below because there were not enough responses to accurately rate these services.

Service Value Reliability Down Up Lat Support Billing Overall Ave
Neobroadband Fibre 7.4 8.8 8.1 8.2 8.2 8.2 8.0 7.9 8.1
Telkom VDSL 6.6 7.5 7.2 6.2 6.8 6.8 7.3 6.9 6.9
Neotel WiMax 5.4 6.8 6.5 6.3 6.1 6.2 7.3 6.4 6.4
ADSL 10Mbps 5.6 6.8 6.5 4.7 6.2 5.7 6.9 6.3 6.1
Neotel CDMA 6.7 6.6 6.2 5.0 4.9 5.9 6.2 6.4 6.0
ADSL 2Mbps 5.7 6.4 5.5 4.7 5.4 5.8 6.9 5.9 5.8
ADSL 4Mbps 5.4 6.3 5.9 4.5 5.7 5.6 6.7 5.9 5.8
iBurst Wireless 6.9 6.1 4.0 3.5 3.8 4.9 6.8 5.3 5.2

Value = Value for money, Down = Download, Up = Upload, Lat = Latency, Overall = Overall satisfaction, Ave = Average

Will you recommend your broadband service to a friend?

As part of the survey users were asked “How likely is it that you would recommend your current broadband provider or broadband service to a friend of colleague.”

Customers were asked to rate their likelihood of recommending their broadband service on a 1 to 10 rating scale, with the average listed below.

Type Average score (/10) What it means
Neobroadband Fibre 8 Satisfied but unenthusiastic customers
Telkom VDSL 7 Satisfied but unenthusiastic customers
ADSL 10Mbps 7 Satisfied but unenthusiastic customers
Neotel CDMA 7 Satisfied but unenthusiastic customers
ADSL 4Mbps 6 Unhappy customers
ADSL 2Mbps 6 Unhappy customers
Neotel WiMax 6 Unhappy customers
iBurst Wireless 5 Unhappy customers

More on broadband

Telkom 20Mbps, 40Mbps VDSL boost on its way

Is fibre-to-the-home for the elite only?

Tags: ADSL, Headline, iBurst, Neotel, Neotel CDMA, Neotel WiMax, Telkom

Free Email Newsletter:
Subscribe

Shutterstock is the image partner of MyBroadband – technology images can be found here

Join the conversation

Connect with MyBB

twitterfacebookandroidappleblackberrynewsletterfeed

Poll

Will you subscribe to Telkom’s 100Mbps fibre service if it is available in your area?

View Results

Loading ... Loading ...

More News

22seven is now free

22seven Old Mutual

Old Mutual-owned personal financial management tool and app, 22seven has announced that it is now available to customers for free.

Cell C store robbed

Criminal cellphone thief

The Cell C store in the Northgate Mall is the latest technology and telecoms outlet to be robbed

Slow ADSL for some Telkom Internet users

Snail slow network cable

Many Telkom Internet service provider users are complaining about poor ADSL performance in KZN

Standard Bank apologises for systems failure

Standard bank

Standard Bank has apologised to its clients for technical glitches that lasted several hours on Monday

Free MyBroadband Newsletter:
Subscribe
X
bool(true)