Best and worst broadband services in SA

The latest broadband survey reveals which broadband service in South Africa was rated tops by subscribers

By - February 10, 2014
broadband speed

MyBroadband conducted its latest broadband survey in February 2014, which showed that Neotel‘s NeoBroadband Fibre service has the most satisfied customers.

The survey was successfully completed by 5,356 South African broadband users, who rated their broadband service on aspects such as cost, reliability, performance, support, billing, and overall satisfaction.

This broadband survey tested users’ satisfaction and perception of their broadband service, rather than the actual performance of the service.

The broadband survey used a unique token system through which only invited users were allowed to complete the survey. This eliminated multiple responses from one person and ensured more accurate results.

The following table provides an overview of the results of the broadband survey. It should be noted that some products are not listed below because there were not enough responses to accurately rate these services.

Service Value Reliability Down Up Lat Support Billing Overall Ave
Neobroadband Fibre 7.4 8.8 8.1 8.2 8.2 8.2 8.0 7.9 8.1
Telkom VDSL 6.6 7.5 7.2 6.2 6.8 6.8 7.3 6.9 6.9
Neotel WiMax 5.4 6.8 6.5 6.3 6.1 6.2 7.3 6.4 6.4
ADSL 10Mbps 5.6 6.8 6.5 4.7 6.2 5.7 6.9 6.3 6.1
Neotel CDMA 6.7 6.6 6.2 5.0 4.9 5.9 6.2 6.4 6.0
ADSL 2Mbps 5.7 6.4 5.5 4.7 5.4 5.8 6.9 5.9 5.8
ADSL 4Mbps 5.4 6.3 5.9 4.5 5.7 5.6 6.7 5.9 5.8
iBurst Wireless 6.9 6.1 4.0 3.5 3.8 4.9 6.8 5.3 5.2

Value = Value for money, Down = Download, Up = Upload, Lat = Latency, Overall = Overall satisfaction, Ave = Average

Will you recommend your broadband service to a friend?

As part of the survey users were asked “How likely is it that you would recommend your current broadband provider or broadband service to a friend of colleague.”

Customers were asked to rate their likelihood of recommending their broadband service on a 1 to 10 rating scale, with the average listed below.

Type Average score (/10) What it means
Neobroadband Fibre 8 Satisfied but unenthusiastic customers
Telkom VDSL 7 Satisfied but unenthusiastic customers
ADSL 10Mbps 7 Satisfied but unenthusiastic customers
Neotel CDMA 7 Satisfied but unenthusiastic customers
ADSL 4Mbps 6 Unhappy customers
ADSL 2Mbps 6 Unhappy customers
Neotel WiMax 6 Unhappy customers
iBurst Wireless 5 Unhappy customers

More on broadband

Telkom 20Mbps, 40Mbps VDSL boost on its way

Is fibre-to-the-home for the elite only?

Forum discussion

Shutterstock is the image partner of MyBroadband – more technology images

Join the conversation

Connect with Us

androidappletwitterfacebookgoogleplusfeednewsletter

Poll

What is the most important aspect of a mobile service to you?

View Results

Loading ... Loading ...

More News

Power ships can solve South Africa’s short-term energy problems

Karadeniz Energy Group powership

A set of floating power stations, moored at a number of South African harbours, would provide much needed electricity to the country, writes Roger Lilley

How to let go of your smartphone

Cracked screen

We all know the scare stories. Growing numbers of people are becoming addicted to the internet and constantly checking their digital gadgets.

Eskom scrapped a tender that would have saved R1 billion

Eskom

Underhanded lobbying, delaying tactics and internal squabbling scuppered the power utility’s economical and innovative IT plan, writes Lionel Faull, Sam Sole and Stefaans Brummer

Standard Bank apologizes for national ATM problems

Standard bank

No one wants to struggle to draw money at an ATM on payday, but that’s exactly what happened with several Standard Bank clients

X

Newsletter Subscription


Name
Email *
Enter the following to confirm your subscription *
Captcha image


Free MyBroadband Newsletter
Subscribe
X
bool(true)