MyBroadband conducted its latest broadband survey in February 2014, which showed that Neotel‘s NeoBroadband Fibre service has the most satisfied customers.
The survey was successfully completed by 5,356 South African broadband users, who rated their broadband service on aspects such as cost, reliability, performance, support, billing, and overall satisfaction.
This broadband survey tested users’ satisfaction and perception of their broadband service, rather than the actual performance of the service.
The broadband survey used a unique token system through which only invited users were allowed to complete the survey. This eliminated multiple responses from one person and ensured more accurate results.
The following table provides an overview of the results of the broadband survey. It should be noted that some products are not listed below because there were not enough responses to accurately rate these services.
Value = Value for money, Down = Download, Up = Upload, Lat = Latency, Overall = Overall satisfaction, Ave = Average
Will you recommend your broadband service to a friend?
As part of the survey users were asked “How likely is it that you would recommend your current broadband provider or broadband service to a friend of colleague.”
Customers were asked to rate their likelihood of recommending their broadband service on a 1 to 10 rating scale, with the average listed below.
|Type||Average score (/10)||What it means|
|Neobroadband Fibre||8||Satisfied but unenthusiastic customers|
|Telkom VDSL||7||Satisfied but unenthusiastic customers|
|ADSL 10Mbps||7||Satisfied but unenthusiastic customers|
|Neotel CDMA||7||Satisfied but unenthusiastic customers|
|ADSL 4Mbps||6||Unhappy customers|
|ADSL 2Mbps||6||Unhappy customers|
|Neotel WiMax||6||Unhappy customers|
|iBurst Wireless||5||Unhappy customers|