Cell C will pay you R20,000 to cancel your cellphone contract

Cell C has increased the maximum amount it is willing to give subscribers who switch from another network.

By - February 8, 2016 Share on LinkedIn
Cell C Contract Buyout

Cell C has increased the maximum amount it is willing to give subscribers who switch from a contract on another network to one of its Epic or new Pinnacle contracts.

When the operator launched its Contract Buy-out offer last year, it offered up to R10,000 to buy subscribers out of their contracts – requiring them to hand in the phone from their old contract.

The maximum amount is now R20,000, and you no longer have to trade in your phone.

You also had to switch to one of Cell C’s Epic contract packages, which only offered airtime value. The network’s new Pinnacle contracts have separate data, voice, and SMS allocations.

Cell C Epic contracts with buy-out

Epic contracts Max. Contract Buy-out amount Included airtime
Epic 200 R2,000 R200
Epic 350 R4,000 R350
Epic 500 R6,000 R500
Epic 650 R10,000 R650
Epic 1,000 R20,000 R1,000

The Contract Buy-out amounts on Cell C’s Epic packages were increased across the board, as detailed above.

Subscribers who switch from another network will have to provide proof that they cancelled their contract with their previous provider.

They will then receive a gift card with the Contract Buy-out amount loaded on. SIM-only Epic contracts are not available on Contract Buy-out.

Cell C Pinnacle contracts with buy-out

Pinnacle plan Pinnacle 1 Pinnacle 2 Pinnacle 3
Subscription fee R499 R699 R999
Data 1GB 2GB 3GB + 7GB (promotional)
Minutes 600 1,000 FUP: 5,000
SMS 600 1,000 Unlimited
Max. Contract Buy-out amount R10,000 R20,000 R20,000

Contract Buy-out on Cell C’s new Pinnacle packages work in the same way as Epic.

In addition to the benefits and restrictions that come with a contract package, Cell C also promised that the prices Epic and Pinnacle subscribers pay will not increase for the duration of their contracts.

Out-of-bundle charges: Epic vs Pinnacle

An important consideration before taking up one of Cell C’s Contract Buy-out deals is the various out-of-bundle (OOB) charges applicable to the two sets of packages.

Epic contract packages only include airtime, and so the charges on voice calls, SMS, and data significantly impact the value of the package.

The table below summarises how the OOB rates of Cell C’s Epic and Pinnacle contracts compare.

OOB rates Epic Pinnacle
Data 99c/MB 15c/MB
Voice R1.89/min R1.50/min
SMS R0.50/msg R0.15/msg

New Cell C Pinnacle contracts launched

Cell C launches free WhatsApp calling

We have solved our network problems: Cell C CEO

Hidden cost to move your Vodacom, MTN contract to Cell C

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