This is how MTN says sorry for its massive data downtime

MTN will reimburse a small proportion of the million customers hit by its recent data outage.

By - February 17, 2016 Share on LinkedIn
MTN logo on broken bus

MTN will be offering some of the subscribers affected by its recent intermittent connectivity problems a 1GB data bundle that is valid for 1 hour.

Subscribers will be able to choose which hour they wish to use the bundle in.

Qualifying customers will receive a notification about the compensation from MTN including details of how to activate the 1GB bundle.

“Compensation will be awarded to affected customers that purchased an MTN 1 Day data bundle during the past two days that have not utilised these bundles due to the network outage experience,” MTN said.

“The rationale behind this is that a number of customers had purchased MTN 1 Day data bundles which they could not use, data during the duration of the outage.”

The network faced intermittent connectivity problems impacting data and SMS services since Monday. It announced yesterday that it had fully resolved the problem caused by a glitch in a network node.

“Once again, MTN sincerely apologises to its customers for the inconvenience caused,” MTN said. “We remain committed to providing you with a distinct customer experience which you have come to expect from MTN.”

MTN will reimburse subscribers hit by major data outage

MTN “connectivity challenges” fully resolved

MTN network hit by connectivity issues

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