Research in Motion has confirmed that all BlackBerry services have been restored after a BlackBerry service issue impacting some users in Europe, Middle East & Africa.
“Our apologies to any customers impacted by the BlackBerry service issue today. We can confirm that services have been restored and are now operating normally,” RIM said in a press statement.
“I want to apologize to those BlackBerry customers in Europe and Africa who experienced an impact in their quality of service earlier this morning. The BlackBerry service is now fully restored and I can report that no data or messages were lost,” said Thorsten Heins, RIM President and CEO.
“Up to 6 percent of our user base may have been impacted. Preliminary analysis suggests that those customers may have experienced a maximum delay of 3 hours in the delivery and reception of their messages.”
Heins said that they are conducting a full technical analysis of this quality of service issue and will report as soon as it is concluded.