Samsung Galaxy S3 and HTC One X warranties

Some users have reported problems with their new Samsung and HTC smartphones – here are your repair options in SA

Jan Vermeulen

June 27, 2012

HTC One X and Samsung Galaxy S3 owners around the world have reported experiencing problems with their devices. These issues range from connectivity troubles to lack of sound in calls.

With devices as complex as smartphones, some technical failures are to be expected and many reports about a single issue aren’t always indicative of a larger problem.

However, in the case of the HTC One X a problem with its Wi-Fi reception has been acknowledged as an issue addressed through changes in HTC’s production process.

Users experiencing sudden degradations in Wi-Fi signal strength on the HTC One X may be experiencing the issue and HTC South Africa said that affected customers should book in their device for repairs.

Subject to a typical set of terms and conditions, HTC offers a two year warranty on its devices and customers can book in malfunctioning devices at their service provider or Regenersis.

HTC SA provided the following contact details for Regenersis: +27–11–237–7800; Unit C – Alphen Square West, 338 George Road, Randjespark, Midrand.

Samsung offer a similar 2 year warranty on its devices and explained that they would exchange faulty devices within 7 days of purchase.

“After the 7 day period the faulty unit should be sent to an authorised Samsung repair centre for assessment and repairs,” Samsung said. “The service centre will repair the unit, but if it is found that the unit is not repairable, Samsung will exchange the unit within the warranty period.”

Warranties from both Samsung and HTC cover labour and parts, but only through their authorised repair centres and based based on a valid proof of purchase.