TomTom South Africa announced at an event in Johannesburg on Thursday, 12 September 2013, that in addition to launching new devices it has also secured a local support contract with Regenersis.
In a press release announcing the agreement, TomTom said the service offers the following four pillars of support:
- Local Repair centre to customers in South Africa;
- Pick up and drop off service to anywhere in South Africa;
- 48 hour turnaround time (excluding transportation); and
- Two year warranty on the repair.
“Customers will need to take their devices back to the retailer from which they purchased the unit where they will be given a tracking number,” TomTom said. “Regenersis will then collect the device and take it to their warehouse in Midrand, Johannesburg where they will assess the work to be done on the device and carry out the repairs.”
TomTom added that customers can also phone its call centre directly (0800–980–670), and they will collect the device from the customers preferred collection point, anywhere in South Africa.
TomTom Go launched in Africa
The personal navigation device manufacturer announced in a separate press release that it launched of its TomTom Go series of devices “in Africa”.
According to TomTom, this is the first time road users will have access to a highly accurate, interactive map of all countries on the African continent on a personal navigation device.
TomTom said that the Go series is available from today (12 September 2013) at retailers including Cape Union Mart, Dion Wired, Due South, Game, HiFi Corporation, Incredible Connection, Makro and Edcon. It is also available online via Kalahari and Takealot.
The recommended retail prices start from R2,599 and go up R3,999. TomTom said that all devices are sold with lifetime map updates for the African market.
TomTom Rider motorcycle GPS device
TomTom also introduced a new portable navigation device aimed at motorcyclists called the TomTom Rider.
The device has maps for 10 countries, which TomTom said covers more than 2.2 million km of Southern African roads: South Africa, Lesotho, Swaziland, Malawi, Zambia, Zimbabwe, Namibia, Angola, Mozambique, Botswana.
There are two models available in South Africa, TomTom said:
- TomTom Rider with a recommended price of R4,699; and
- TomTom Rider Premium which has a recommended price of R5,799 and includes:
- A car mount; and
- Bike anti-theft solution
The TomTom Rider is available from Bike Wise, Due South, Cape Union Mart, East coast motorcycles, Fourways motorcycles, Holeshot motorcycles, Offroad cycles, and GPS for Africa.
TomTom Runner and Multi-Sport
TomTom further announced a new range of GPS watches which it said would be on sale in time for Christmas 2013 in South Africa.
The device is aimed at runners, cyclists, and swimmers, offering race, goal, and zone modes.
No pricing information was announced at the event.