E-tag money deduction baffles SANRAL, collection agency

Money has been dedcuted from the bank account of a Pretoria woman before the implementation of the e-tolling system, according to a report on Friday.

By - April 27, 2012 Share on LinkedIn
e-toll

Hannelie Kolbe bought her e-tag on April 12 in Lynnwood and a day later R2460 was deducted from her account, she told the Beeld newspaper.

She had phoned the e-tolling call centre but did not get any help.

“They could only give me their customer complaint number and did not know when the problem would be corrected,” she said.

Kolbe said she had not even fitted the e-tag on her car when the transaction went through.

Salahdin Yacoubie from the Electronic Tolling Collection (ETC) consortium, the company responsible for collecting the toll fees, told the publication that the transaction could not be seen on their system.

“We do not know what happened, but are currently trying to go through all queries and complaints that we received in April.”

The SA National Roads Agency Limited (Sanral) were also trying to establish what happened.

The implementation of the e-tolling system on Gauteng’s highways was postponed for a month by the transport department and Sanral on Thursday.

The announcement was made after the African National Congress and the Congress of SA Trade Unions said they would ask the government for a month-long delay.

E-tolling was to have been implemented on 185 kilometres of highway in Johannesburg and Tshwane on Monday.

Related Articles

E-tolling delayed until 30 May

E-toll postponement discussed ahead of ruling

E-tolling is completely rational says Sanral

E-toll delay risks SANRAL default

E-tolls could do irreparable harm to SA, hears court

Share your thoughts

Join the conversation

Connect with Us

androidappletwitterfacebookgoogleplusfeednewsletter

Poll

Windows PC users - have you upgraded to Windows 10?

View Results

Loading ... Loading ...

More News

Behind-the-scenes photos of South African tech companies

SnapScan header

Here is a behind-the-scenes look at some of the coolest technology companies to work for in South Africa.

How South Africa’s supercomputer team became champions

CHPC ISC16 team - champions

South Africa’s team at the 2016 ISC Student Cluster Competition came out victorious – this is how they won.

Standard Bank R300-million fraud investigation at sensitive stage

Standark bank on laptop

Standard Bank says an investigation into a R300m ATM fraud hit in Japan is at an “advanced and sensitive” stage.

PlayStation VR launch date for South Africa

PlayStation VR head

The PlayStation SA website has revealed when Sony’s VR system will launch locally.

X

Newsletter Subscription


Name
Email *
Enter the following to confirm your subscription *
Captcha image


Free MyBroadband Newsletter
Subscribe
×