E-tag money deduction baffles SANRAL, collection agency

Money has been dedcuted from the bank account of a Pretoria woman before the implementation of the e-tolling system, according to a report on Friday.

April 27, 2012
e-toll

Hannelie Kolbe bought her e-tag on April 12 in Lynnwood and a day later R2460 was deducted from her account, she told the Beeld newspaper.

She had phoned the e-tolling call centre but did not get any help.

“They could only give me their customer complaint number and did not know when the problem would be corrected,” she said.

Kolbe said she had not even fitted the e-tag on her car when the transaction went through.

Salahdin Yacoubie from the Electronic Tolling Collection (ETC) consortium, the company responsible for collecting the toll fees, told the publication that the transaction could not be seen on their system.

“We do not know what happened, but are currently trying to go through all queries and complaints that we received in April.”

The SA National Roads Agency Limited (Sanral) were also trying to establish what happened.

The implementation of the e-tolling system on Gauteng’s highways was postponed for a month by the transport department and Sanral on Thursday.

The announcement was made after the African National Congress and the Congress of SA Trade Unions said they would ask the government for a month-long delay.

E-tolling was to have been implemented on 185 kilometres of highway in Johannesburg and Tshwane on Monday.

Related Articles

E-tolling delayed until 30 May

E-toll postponement discussed ahead of ruling

E-tolling is completely rational says Sanral

E-toll delay risks SANRAL default

E-tolls could do irreparable harm to SA, hears court

Tags: Active, e-tag, e-Toll, Electronic Tolling Collection, ETC, Sanral

Free Email Newsletter:
Subscribe

Shutterstock is the image partner of MyBroadband – technology images can be found here

Join the conversation

Connect with MyBB

twitterfacebookandroidappleblackberrynewsletterfeed

Poll

What is the average broadband speed which you experience?

View Results

Loading ... Loading ...

More News

Online anonymity isn’t easy

Anonymous Always

Online anonymity isn’t as easy as the firms offering privacy apps want you to think

Free on-net calls for all Virgin Mobile subscribers

Virgin Mobile BlackBerry

Virgin Mobile South Africa (VMSA) has launched free on-net calls to all its contract and prepaid customers

Big gadget and tech specials

Sale

South Africans can save lots of money on a wide range of gadgets and tech products this weekend

Neotel hosting billing concerns

Neotel

Neotel data centre bandwidth and power consumption misreporting issues have been fixed

Free MyBroadband Newsletter:
Subscribe
X
bool(true)