E-tag money deduction baffles SANRAL, collection agency

Money has been dedcuted from the bank account of a Pretoria woman before the implementation of the e-tolling system, according to a report on Friday.

April 27, 2012
e-toll

Hannelie Kolbe bought her e-tag on April 12 in Lynnwood and a day later R2460 was deducted from her account, she told the Beeld newspaper.

She had phoned the e-tolling call centre but did not get any help.

“They could only give me their customer complaint number and did not know when the problem would be corrected,” she said.

Kolbe said she had not even fitted the e-tag on her car when the transaction went through.

Salahdin Yacoubie from the Electronic Tolling Collection (ETC) consortium, the company responsible for collecting the toll fees, told the publication that the transaction could not be seen on their system.

“We do not know what happened, but are currently trying to go through all queries and complaints that we received in April.”

The SA National Roads Agency Limited (Sanral) were also trying to establish what happened.

The implementation of the e-tolling system on Gauteng’s highways was postponed for a month by the transport department and Sanral on Thursday.

The announcement was made after the African National Congress and the Congress of SA Trade Unions said they would ask the government for a month-long delay.

E-tolling was to have been implemented on 185 kilometres of highway in Johannesburg and Tshwane on Monday.

Related Articles

E-tolling delayed until 30 May

E-toll postponement discussed ahead of ruling

E-tolling is completely rational says Sanral

E-toll delay risks SANRAL default

E-tolls could do irreparable harm to SA, hears court

Tags: Active, e-tag, e-Toll, Electronic Tolling Collection, ETC, Sanral

Free Email Newsletter:
Subscribe

Shutterstock is the image partner of MyBroadband – technology images can be found here

Join the conversation

Connect with MyBB

twitterfacebookandroidappleblackberrynewsletterfeed

Poll

Do you think Cell C and Telkom will survive the mobile war?

View Results

Loading ... Loading ...

More News

Eskom power cuts expected over weekend

Eskom

Power cuts are expected over the weekend as electricity supply remained constrained, Eskom said

New SABC appointments

SABC logo TV screens

The SABC on Thursday announced “strategic appointments in line with its commitment to gender equity”

Best Black Friday deals in South Africa

Black Friday Sale

Many South African retailers are offering big savings on technology products as part of the Black Friday specials

How much money free WhatsApp data will save you

Whatsapp Cell C

Cell C is offering free WhatsApp services to its customers, but how much money will they actually save?

Free MyBroadband Newsletter:
Subscribe
X
bool(true)