Telkom said a hardware failure on its storage network on 11 January resulted in some telkomsa.net users not being able to send or receive mails.
The problem affect 10-12% of the user base, said Telkom.
“The faulty drives were replaced yesterday afternoon. Some customers still continue to experience an interruption to normal functioning as the new hardware undergoes syncing with the rest of the storage network platform,” said Telkom.
“Our technical staff are working with the relevant vendor to ensure that services are restored to normal as quickly as possible.”