Elon Musk cancels customer’s Model X order for complaining about launch event

TechCrunch reports that Tesla CEO Elon Musk has cancelled a man’s Model X order because of an open letter he wrote.

By - February 2, 2016 Share on LinkedIn
Tesla Model X Falcon Wing Doors side view

Bay Area venture capitalist Stewart Alsop has taken to blogging website Medium to complain that Tesla has banned him from owning a Model X, TechCrunch reported.

According to Alsop, Tesla CEO Elon Musk called him personally regarding an earlier post he titled, Dear @ElonMusk: You should be ashamed of yourself.

In his post, Alsop complained that the Tesla Model X launch event held last year was poorly organised and executed, having started almost 2 hours late.

“For you to stand up at 8:52pm and not even acknowledge that you have wasted your own customers’ time was insensitive and poor judgement,” he said.

After complaining, Alsop said Musk told him that he was not comfortable with him owning a Tesla Model X, and cancelled his order.

TechCrunch said it contacted Alsop and Tesla regarding the incident, but did not hear back from either party.

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