Galaxy S4 accidental damage warranty for SA

Samsung announced that the Galaxy S4 will come with a warranty covering “accidental damage from handling”

By - April 25, 2013 Share on LinkedIn
Galaxy S4

Samsung announced today (25 April 2013) that the Samsung Galaxy S4 would come with a 24-month “accidental damage from handling (ADH)” warranty for Pan African customers at no extra cost.

This warranty will cover liquid damage and damage to the screen.

The ADH will be incorporated into the existing 24-month standard factory warranty on the Galaxy S4, Samsung said.

After purchasing the device, customers will need to register it through the e-Warranty service on the Samsung website.

In the event of damage, Samsung added, users will then be able to take the device to an authorised Samsung service centre.

Samsung promised that the service centre will replace the screen or board free of charge with no incident fee having to be paid.

Customers will be limited to two incidents per 24-month period that can be two screen, two liquid, or one incident of each.

“This warranty is yet another way Samsung is showing its commitment to customer service by introducing it as standard on the Galaxy S4 and will be extended to other Samsung devices in the months to come,” said George Ferreira, VP and COO of Samsung Electronics Africa.

Samsung announced that the following countries would receive this new warranty:

  • South Africa
  • Nigeria
  • Kenya
  • Ghana
  • Senegal
  • Sudan
  • Tanzania
  • Ethiopia
  • Namibia
  • Zambia
  • Mauritius
  • Uganda
  • Cote d’Ivorie
  • Angola
  • Botswana
  • Mozambique

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