Galaxy Note 3 “premium” accidental damage warranty unveiled

Samsung South Africa has announced that the Galaxy Note 3 will come with a new “premium” version of its accidental damage from handling warranty

By - September 26, 2013 Share on LinkedIn
Cracked screen warranty broken repair replace

The Samsung Galaxy Note 3 will come with ADH Premium, a new version of Samsung South Africa’s “accidental damage from handling” (or ADH) warranty, the company announced at a press event today.

Under ADH Premium, Galaxy Note 3 owners will receive a new device if theirs breaks for whatever reason. This includes dropping the device and liquid damage.

The ADH warranty Samsung Africa announced for the Galaxy S4 towards the end of April 2013 offered 2 free repairs in a 24-month period.

Similar to the original ADH warranty, Galaxy Note 3 owners get 2 free incidents in a 24-month period. Unlike the S4, however, incidents accumulate when you buy a new “premium” Samsung device.

This means that if you used 1 or none of the incidents allowed by the warranty, the remainder carry over to the flagship Samsung device you buy for the next 24-month period.

To get the warranty for their device, customers had to register their Galaxy S4 with the e-Warranty service on Samsung’s website.

In addition to the warranty, Samsung announced that they will operate a dedicated call centre for the Galaxy Note 3, and will fetch the broken device and deliver the replacement directly to the owner.

Samsung is also offering guaranteed buy-back on the Galaxy Note 3 for the first 12 months of up to 25% of the original value of the device.

The Samsung Galaxy Note 3 is set to go on sale in South Africa from Friday, 27 September 2013 at a recommended retail price of R8,999.

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Thanks to MyBroadband’s freelance reviewer, Gerrit Vermeulen, for sending through the information from the Samsung Galaxy Note 3 event.

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