No Windows 8 upgrades on Afrihost or Axxess in SA

Microsoft doesn’t register Afrihost and Axxess’ new MTN-supplied ADSL network as being in South Africa

October 26, 2012
WIndows 8 error thumbnail

Afrihost and Axxess ADSL subscribers complained on social media channels such as Twitter and the MyBroadband forums today (26 October 2012) that they were unable to download their upgrades to Windows 8 Pro.

According to the reports, the Windows Upgrade Assistant is not letting users download the new version of the operating system, giving an error message that it is unavailable in their country.

Microsoft SA announced earlier this year that the Windows 8 Pro digital upgrade for $39.99 would be available in South Africa, and users on other ISPs have reported successfully downloading the update.

Although Afrihost said that they don’t have a definitive answer from Microsoft as to what is happening, they have logged the issue with them.

There is speculation that Microsoft is not seeing IP addresses from the Afrihost and Axxess networks as from South Africa.

Afrihost Windows 8 upgrade tweet

Afrihost Windows 8 upgrade tweet

Both Internet service providers recently switched from using Internet Solutions to MTN as their upstream provider for ADSL services.

From Afrihost’s tweets to customers complaining about the issue, they also suspect a geo-location problem. However, an Afrihost spokesperson told MyBroadband that whether it is related to IP ranges has not been determined.

“We do know that there are several people around the world experiencing similar issues,” Afrihost said, referring to reports from users in Switzerland and Denmark that receive the same error message as users in South Africa.

“We will inform all our clients as soon as we have a solution or more information on this issue,” Afrihost said.

Windows 8 Upgrade Assistant region blocking

Windows 8 Upgrade Assistant region blocking

Windows 8 versions and SA pricing explained

Groupon explains Windows 8 Pro deal mess

Xbox Music for SA imminent

Cheaper Windows 8 Ativ tablet from Standard Bank

Tags: Afrihost, Axxess, Headline, Microsoft, Windows 8, Windows 8 Pro, Windows 8 upgrade

Free Email Newsletter:
Subscribe

Shutterstock is the image partner of MyBroadband – technology images can be found here

Join the conversation

Connect with MyBB

twitterfacebookandroidappleblackberrynewsletterfeed

Poll

Will you use an LTE service as a primary broadband connection if data costs are low enough?

View Results

Loading ... Loading ...

More News

DA continues to fight e-tolls

Democratic Alliance DA logo

The Democratic Alliance will continue to fight the Gauteng electronic tolling system, parliamentary leader Mmusi Maimane said on Thursday

Massive privacy, security flaw with Gautrain-linked site

Privacy

A website claiming to offer applications for Gautrain Gold Cards is harvesting and exposing people’s private information

Police get Google Glass, facial recognition tech

Google CEO Sergey Brin speaks at Google I/O 2012 Conference while wearing a Google Glass prototype

Dubai police plan to issue detectives with Google Glass hands-free eyewear to help them fight crime using facial recognition technology, a police spokesman in the wealthy Gulf Arab emirate said

Cell C free WhatsApp: what about voice data?

Whatsapp Cell C

Some Cell C customers will soon get free WhatsApp data, but the network hasn’t confirmed whether voice calls will be included

Free MyBroadband Newsletter:
Subscribe
X
bool(true)