Telkom helpdesk – telephone numbers that don’t exist

Customers have complained that Telkom published support telephone numbers on its website that don’t work.

By - January 6, 2016 Share on LinkedIn
Telkom Call Centre

Telkom’s new website may look pretty, but some of the company’s clients are complaining that its usability has suffered.

Most recently, a customer said he’s found there is confusion around which numbers to call if you have line faults.

The Telkom website now features three portals: personal, home, and business – each of which lists different numbers.

Some of the numbers give a “number not in service” message, while others give a single tone or refer you to numbers that go dead when you dial them.

The 10215 number listed for Telkom Spam Quarantine is such a number, while other numbers relating to the service refer you back to 10215.

“This is a real mess at the moment,” the customer said.

Telkom was asked about the issues people have raised. It declined to comment, but did thank subscribers for their feedback.

Original forum thread: Telkom SA: plenty of confusion which Telkom numbers to dial

More on the Telkom website

Telkom website exposes personal details

Telkom to launch “Telkom Community”

Telkom’s biggest problem: you cannot buy its products

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