Networks must protect you from shady subscription services: Icasa

Icasa has published a draft code of conduct for premium-rated services, which places greater responsibility on networks to help protect subscribers from unscrupulous operators.

By - December 28, 2015 Share on LinkedIn
Mobile network operators

A draft of the new Code of Conduct for Premium Rated Services has outlined new responsibilities for mobile operators to protect their subscribers from shady premium-rated services.

Such services include premium-rated phone numbers and short code subscription services.

The Independent Communications Authority of South Africa (Icasa) published the draft for public comment in the Government Gazette on 17 December 2015.

Warnings when bill goes over R200 per month

Under the new Code, mobile networks will also be expected to warn you if the total cost of any premium-rated service exceeds R200 per month.

You must receive the warning before the amount reaches R220 per month.

They may then only continue to bill you if you confirm that you accept any costs over this amount.

For the remainder of the month, your network must send you a notification for every R200 you are billed for the premium-rated service, notifying you of the total cost incurred so far.

Opt-in, and reasonable assistance

It also stated that a service provider may not sign you up for a premium-rated subscription service and then ask you to opt-out to avoid being billed. You must opt in.

If you contact your mobile provider to dispute a charge from a premium-rated service, the billing network operator must provide “reasonable assistance” to help you resolve the dispute.

While such a dispute is ongoing, the network may not collect payment for any of the charges in question, provided you “reasonably believe” them to be incorrect.

Public comment

Those interested in commenting on the draft have until 16:30 on 12 February 2016 to send their submissions to Icasa.

The draft and submission information is available on the MyBroadband forum.

Phone sex services to get new number range in South Africa

WASPs are still breaking the law by charging you to stop SMS spam

Disappearing airtime? Unsubscribe all WASPs

Vanishing airtime? This is what you can do about it

Beware WASPs tricking you out of airtime

Share your thoughts

Join the conversation

Connect with Us

androidappletwitterfacebookgoogleplusfeednewsletter

Poll

Do you have a new Smart ID card?

View Results

Loading ... Loading ...

More News

iConnect’s Fibre to the Business ‘Double Up Promotion’ – sign up in August and get double the data!

iConnect Telecoms

iConnect is offering new Fibre to the Business (FTTB) subscribers double the data for the duration of their contract.

Gareth Cliff’s Touch Central coming in a month

Touch Central

Tbo Touch and Gareth Cliff have joined forces to launch Touch Central.

Your deleted WhatsApp messages are still on your phone

WhatsApp

An iOS researcher has found that WhatsApp retains and stores chat logs even after those chats have been deleted.

Yahoo researchers develop new online abuse detector

Yahoo new

Yahoo researchers have developed a machine learning-based method of detecting hate speech in online comments.

Free MyBroadband Newsletter
×