Telkom clueless about its own services?

Telkom remains confused as to whether it is still offering its Waya-Waya phone service or not

September 25, 2011
telkom

Summary: Telkom says its Waya-Waya service has not been discontinued, but the company’s help desk tells consumers that it is no longer available.

MyBroadband recently reported that Telkom denied that it has discontinued its PrepaidFone Waya-Waya service, but confusion about the service continues.

Telkom’s website and help desk confirmed that the PrepaidFone Waya-Waya service was discontinued from 1 August 2011, but Telkom’s communications department told MyBroadband that this is definitely not the case.

According to Telkom spokesperson Pynee Chetty the PrepaidFone Waya-Waya product manager was perplexed by the website and help desk messages, as the service was never discontinued.

The website message that the PrepaidFone Waya-Waya product was “No longer provide w.e.f 1 Aug 2011” was removed after MyBroadband’s media query, but consumers can still not order the service.

MyBroadband has received numerous complaints in August and September (2011) that Telkom’s helpdesk told them that Waya Waya service is no longer available to new subscribers with effect from 1 August 2011.

MyBroadband also contacted the Telkom helpdesk, and was informed that the service was discontinued on 1 August and can hence not be ordered.

MyBroadband contacted Telkom to try to gain clarity on the issue, but the company’s corporate communications department seems to have gone to ground and did not respond to requests for information.

Related articles

Telkom Waya-Waya confusion

Tags: Headline, PrepaidFone Waya-Waya, Pynee Chetty, Telkom, Waya Waya

Free Email Newsletter:
Subscribe

Shutterstock is the image partner of MyBroadband – technology images can be found here

Join the conversation

Connect with MyBB

twitterfacebookandroidappleblackberrynewsletterfeed

Poll

Do you think Cell C and Telkom will survive the mobile war?

View Results

Loading ... Loading ...

More News

Worst tech predictions in South Africa

Crystal ball currency money price business predict future

Over the years many high-profile South Africans thought that they had a prophetic insight into the country’s technology market – history proves them very wrong

We have a crisis on our hands: Eskom CEO

Eskom light

Eskom and South Africa must brace themselves for tough measures in order to make the power supply sustainable, Public Enterprises Minister Lynne Brown said on Tuesday

DStv Now app live

DStv Explora and Wi-Fi Connector combo

MultiChoice has launched the DStv Now application for Android and iOS

Revamped anti-Cell C banner goes up

New Cell C banner

A revamped anti-Cell C banner has gone up at the World Wear shopping centre

Free MyBroadband Newsletter:
Subscribe
X
bool(true)