Telkom clueless about its own services?

Telkom remains confused as to whether it is still offering its Waya-Waya phone service or not

By - September 25, 2011
telkom

Summary: Telkom says its Waya-Waya service has not been discontinued, but the company’s help desk tells consumers that it is no longer available.

MyBroadband recently reported that Telkom denied that it has discontinued its PrepaidFone Waya-Waya service, but confusion about the service continues.

Telkom’s website and help desk confirmed that the PrepaidFone Waya-Waya service was discontinued from 1 August 2011, but Telkom’s communications department told MyBroadband that this is definitely not the case.

According to Telkom spokesperson Pynee Chetty the PrepaidFone Waya-Waya product manager was perplexed by the website and help desk messages, as the service was never discontinued.

The website message that the PrepaidFone Waya-Waya product was “No longer provide w.e.f 1 Aug 2011” was removed after MyBroadband’s media query, but consumers can still not order the service.

MyBroadband has received numerous complaints in August and September (2011) that Telkom’s helpdesk told them that Waya Waya service is no longer available to new subscribers with effect from 1 August 2011.

MyBroadband also contacted the Telkom helpdesk, and was informed that the service was discontinued on 1 August and can hence not be ordered.

MyBroadband contacted Telkom to try to gain clarity on the issue, but the company’s corporate communications department seems to have gone to ground and did not respond to requests for information.

Related articles

Telkom Waya-Waya confusion

Forum discussion

Shutterstock is the image partner of MyBroadband – more technology images

Join the conversation

Connect with Us

androidappletwitterfacebookgoogleplusfeednewsletter

Poll

What is the most important aspect of a mobile service to you?

View Results

Loading ... Loading ...

More News

Eskom starts massive maintenance drive, keeps load shedding at bay

Eskom switch

Eskom has so far kept the weekend free of power cuts as it started a massive maintenance drive to improve the performance and reliability of its power generating units.

How much pirates will pay for illegally downloading movies

Movie piracy

Nearly 5,000 Internet users are expected to receive letters in the near future asking them some pointed questions about their online downloading habits.

Thumbnail wireless track pad

Thumbnail track pad

A new wearable device, NailO, turns the user’s thumbnail into a miniature wireless track pad, writes Larry Hardesty from MIT.

Most pirated movies on BitTorrent

Pirate flag loading screen (Black Flag site)

Furious 7, Interstellar, and Taken 3 hold onto the top 3 spots in TorrentFreak’s most pirated movies on BitTorrent chart.

X

Newsletter Subscription


Name
Email *
Enter the following to confirm your subscription *
Captcha image


Free MyBroadband Newsletter
Subscribe
X
bool(true)