Summary: Telkom says its Waya-Waya service has not been discontinued, but the company’s help desk tells consumers that it is no longer available.
MyBroadband recently reported that Telkom denied that it has discontinued its PrepaidFone Waya-Waya service, but confusion about the service continues.
Telkom’s website and help desk confirmed that the PrepaidFone Waya-Waya service was discontinued from 1 August 2011, but Telkom’s communications department told MyBroadband that this is definitely not the case.
According to Telkom spokesperson Pynee Chetty the PrepaidFone Waya-Waya product manager was perplexed by the website and help desk messages, as the service was never discontinued.
The website message that the PrepaidFone Waya-Waya product was “No longer provide w.e.f 1 Aug 2011” was removed after MyBroadband’s media query, but consumers can still not order the service.
MyBroadband has received numerous complaints in August and September (2011) that Telkom’s helpdesk told them that Waya Waya service is no longer available to new subscribers with effect from 1 August 2011.
MyBroadband also contacted the Telkom helpdesk, and was informed that the service was discontinued on 1 August and can hence not be ordered.
MyBroadband contacted Telkom to try to gain clarity on the issue, but the company’s corporate communications department seems to have gone to ground and did not respond to requests for information.