Telkom clueless about its own services?

Telkom remains confused as to whether it is still offering its Waya-Waya phone service or not

By - September 25, 2011 Share on LinkedIn
telkom

Summary: Telkom says its Waya-Waya service has not been discontinued, but the company’s help desk tells consumers that it is no longer available.

MyBroadband recently reported that Telkom denied that it has discontinued its PrepaidFone Waya-Waya service, but confusion about the service continues.

Telkom’s website and help desk confirmed that the PrepaidFone Waya-Waya service was discontinued from 1 August 2011, but Telkom’s communications department told MyBroadband that this is definitely not the case.

According to Telkom spokesperson Pynee Chetty the PrepaidFone Waya-Waya product manager was perplexed by the website and help desk messages, as the service was never discontinued.

The website message that the PrepaidFone Waya-Waya product was “No longer provide w.e.f 1 Aug 2011” was removed after MyBroadband’s media query, but consumers can still not order the service.

MyBroadband has received numerous complaints in August and September (2011) that Telkom’s helpdesk told them that Waya Waya service is no longer available to new subscribers with effect from 1 August 2011.

MyBroadband also contacted the Telkom helpdesk, and was informed that the service was discontinued on 1 August and can hence not be ordered.

MyBroadband contacted Telkom to try to gain clarity on the issue, but the company’s corporate communications department seems to have gone to ground and did not respond to requests for information.

Related articles

Telkom Waya-Waya confusion

Share your thoughts

Join the conversation

Connect with Us

androidappletwitterfacebookgoogleplusfeednewsletter

Poll

Have you ever had one of your passwords leaked online?

View Results

Loading ... Loading ...

More News

Buying and selling passwords online

Crime money

Data breaches are a regular part of the cyberthreat landscape.

This is who will win the Game of Thrones

Game of Thrones

A South African bookmaker has revealed who its money is on to eventually sit on the Iron Throne.

SABC cameramen must be retrained because they make Hlaudi Motsoeneng look short

Hlaudi Motsoeneng

According to a report by the City Press, Motsoeneng has given new orders as part of his bid to change how the SABC operates.

You don’t have to answer messages in your WhatsApp work group: South African lawyer

Whatsapp on phone in hand

South Africans are coming under increased pressure from work due to WhatsApp work groups – which require them to respond to and act on any messages sent by colleagues or superiors.

X

Newsletter Subscription


Name
Email *
Enter the following to confirm your subscription *
Captcha image


Free MyBroadband Newsletter
Subscribe
×