Customer satisfaction: best and worst telecoms companies

Summary: Ask Africa Orange Index ranks MTN as the best company when it comes to customer satisfaction, followed by Vodacom, Cell C, 8ta and Telkom.

Ask Afrika released their 2011 Orange Index research results this week, which rank companies according to the overall satisfaction with the service consumers received from these companies.

According to the 2010 Orange Index, Capitec Bank provided the best service levels in the country, followed by Woolworths Food and MTN.

The overall winners in the 2011 Orange Index customer satisfaction survey were:

1. Capitec Bank
2. Woolworths Food
3. MTN
4. Pick n Pay
5. Woolworths Clothing

In the telecommunications category MTN finished first, followed by Vodacom, Cell C, 8ta and Telkom.

Orange Index Telecommunications Rankings

When it came to Internet Service Providers MTN was first again, followed by Vodacom, Telkom Internet and Cell C.

Orange Index ISP Rankings

Eddie Moyce, MTN South Africa Customer Services Executive, said that the investments that MTN has made in enhancing customer experience in the last few years are paying off.