Vodacom to Vox voice problems

Vodacom customers complain about problems to call Vox Telecom numbers; Vodacom says problem has been identified and is being resolved

By - January 10, 2012
Vodacom red logo

Vodacom customers are complaining that they are struggling to call Vox Telecom’s 087 numbers.

According to one Vodacom subscriber, the problem started in the beginning of this year and he needs to try a few times if he wants to reach a Vox 087 number from his Vodacom phone.

“When you make a call from MTN, Cell C, Telkom, 8ta, Virgin Mobile or Neotel to Vox it goes through first time, every time,” he said. He added that calls from Vox Telecom to Vodacom works perfectly.

“I have logged three faults with Vodacom, spent hours on the phone, to be told they can’t find any fault on their system that was logged.”

Vodacom’s Chief Technology Officer Andries Delport confirmed the problems, adding that they have already identified two faults.

“Vodacom is aware of concerns being expressed around the grade of service being experienced in accessing 087 numbers and is urgently exploring all technical avenues with the interested parties  to address the issue,” said Delport.

Andries Delport

Andries Delport

Forum discussion

Shutterstock is the image partner of MyBroadband – more technology images

Join the conversation

Connect with Us

androidappletwitterfacebookgoogleplusfeednewsletter

Poll

Do you think Eskom should be privatised?

View Results

Loading ... Loading ...

More News

Cuban engineers land in South Africa

South African cloud

The first of a total of forty Cuban engineers have arrived in the Free State on Sunday, with the rest expected to arrive on Monday

Who has the best qualifications – ANC vs DA

DA vs ANC

President Jacob Zuma and his cabinet are responsible for keeping the lights on and making IT and telecoms work in South Africa. Here is how their qualifications compare to the DA’s shadow cabinet.

MTN 808 call centre closed

MTN logo

MTN’s call centre was closed on Sunday as the strike over pay and bonuses at the company continued

Best Hubble telescope pictures

Hubble photo

Top astronomers handpick the Hubble Space Telescope image that has the most scientific relevance to them

X

Newsletter Subscription


Name
Email *
Enter the following to confirm your subscription *
Captcha image


Free MyBroadband Newsletter
Subscribe
X
bool(true)