Vodacom to Vox voice problems

Vodacom customers complain about problems to call Vox Telecom numbers; Vodacom says problem has been identified and is being resolved

By - January 10, 2012 Share on LinkedIn
Vodacom red logo

Vodacom customers are complaining that they are struggling to call Vox Telecom’s 087 numbers.

According to one Vodacom subscriber, the problem started in the beginning of this year and he needs to try a few times if he wants to reach a Vox 087 number from his Vodacom phone.

“When you make a call from MTN, Cell C, Telkom, 8ta, Virgin Mobile or Neotel to Vox it goes through first time, every time,” he said. He added that calls from Vox Telecom to Vodacom works perfectly.

“I have logged three faults with Vodacom, spent hours on the phone, to be told they can’t find any fault on their system that was logged.”

Vodacom’s Chief Technology Officer Andries Delport confirmed the problems, adding that they have already identified two faults.

“Vodacom is aware of concerns being expressed around the grade of service being experienced in accessing 087 numbers and is urgently exploring all technical avenues with the interested parties  to address the issue,” said Delport.

Andries Delport

Andries Delport

Share your thoughts

Join the conversation

Connect with Us

androidappletwitterfacebookgoogleplusfeednewsletter

Poll

Do you support Afrihost’s plan to buy back its shares from MTN?

View Results

Loading ... Loading ...

More News

Naspers profit climbs on Tencent, e-commerce boost

Naspers logo on wall

Tencent and e-commerce businesses have helped lift Naspers’ revenues by 6% to $12.2bn for the financial year ended March 31 2016.

MTN hits back over its white CEO

Robert Rob Shuter MTN CEO

Mobile operator MTN has hit back at claims by the Black Management Forum that its new CEO should have been black, in keeping with the spirit of transformation.

Big birthday sales and other tech specials

Tech Sale Deals

Dion Wired and Incredible Connection are running big birthday sales, Game is offering Red Hot Buys, and Makro has its usual weekly specials.

Why MultiChoice is challenging e.tv’s TV box victory

DStv logo on decoder

Encrypted digital TV set-top boxes risk being expensive for government and burdening poorer South Africans with defunct technology, says pay-TV provider MultiChoice.

X

Newsletter Subscription


Name
Email *
Enter the following to confirm your subscription *
Captcha image


Free MyBroadband Newsletter
Subscribe
×