Vodacom to Vox voice problems

Vodacom customers complain about problems to call Vox Telecom numbers; Vodacom says problem has been identified and is being resolved

January 10, 2012
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Vodacom customers are complaining that they are struggling to call Vox Telecom’s 087 numbers.

According to one Vodacom subscriber, the problem started in the beginning of this year and he needs to try a few times if he wants to reach a Vox 087 number from his Vodacom phone.

“When you make a call from MTN, Cell C, Telkom, 8ta, Virgin Mobile or Neotel to Vox it goes through first time, every time,” he said. He added that calls from Vox Telecom to Vodacom works perfectly.

“I have logged three faults with Vodacom, spent hours on the phone, to be told they can’t find any fault on their system that was logged.”

Vodacom’s Chief Technology Officer Andries Delport confirmed the problems, adding that they have already identified two faults.

“Vodacom is aware of concerns being expressed around the grade of service being experienced in accessing 087 numbers and is urgently exploring all technical avenues with the interested parties  to address the issue,” said Delport.

Andries Delport

Andries Delport

Tags: Andries Delport, Headline, Vodacom, Vox Telecom

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