Telkom announced today (26 June 2012) that it has improved the visibility and ease of use of its online fault reporting tool, following feedback from its customers.
“Previously, customers searching the Telkom website for the online fault reporting tool may have found it difficult to access. That is unlikely to happen now that the tool has been made more visible and much easier to use,” Telkom said in a press statement.
By clicking on ‘Report a fault’, which is now prominently displayed on the home page, users will be directed through to the fault-reporting screen, where the first step to take is clearly highlighted in green.
After taking that first step, which entails an entry of the customer’s Telkom line number, customers can navigate through the second, third and fourth steps until finally, and an automatic confirmation is received that the fault has been reported.
“The improved fault reporting tool is an important step towards offering customers the best possible service experience,” Telkom said.