Telkom boosts online fault reporting

Telkom announced that it has improved the “visibility and ease of use of its online fault reporting tool”

By - June 26, 2012

Telkom announced today (26 June 2012) that it has improved the visibility and ease of use of its online fault reporting tool, following feedback from its customers.

“Previously, customers searching the Telkom website for the online fault reporting tool may have found it difficult to access. That is unlikely to happen now that the tool has been made more visible and much easier to use,” Telkom said in a press statement.

By clicking on ‘Report a fault’, which is now prominently displayed on the home page, users will be directed through to the fault-reporting screen, where the first step to take is clearly highlighted in green.

After taking that first step, which entails an entry of the customer’s Telkom line number, customers can navigate through the second, third and fourth steps until finally, and an automatic confirmation is received that the fault has been reported.

“The improved fault reporting tool is an important step towards offering customers the best possible service experience,” Telkom said.


Telkom in broadband partnership with Dion Wired

Best fixed broadband connections in South Africa

Top ADSL ISP in South Africa

Telkom Business boosts uncapped ADSL value

Cutting ADSL prices: ISPs say what needs to be done

Share your thoughts

Shutterstock is the image partner of MyBroadband – more technology images

Join the conversation

Connect with Us



Have you bought any Black Friday deals?

View Results

Loading ... Loading ...

More News

South Africa moves to protect satellite slots


South Africa has moved to protect its access to certain satellites and frequencies as the global company managing these undergoes restructuring

Takealot got another R716 million from Naspers

Takealot Kalahari

Naspers has pumped another few hundred million into Takealot during a funding round in August.

This is why we would still buy a PC, Tim Cook

PC gaming

Here are 3 great reasons people still look at PCs when they need a general-purpose computing device.

iPhone to get OLED display: report

Apple logo

Apple is expected to use organic light-emitting diode (OLED) screens in its iPhone from 2018


Newsletter Subscription

Email *
Enter the following to confirm your subscription *
Captcha image

Free MyBroadband Newsletter