MTN has launched a new service to Pay As You Go customers which will keep customers connected in the case of a lost or stolen SIM card.
“The SIM Swap service promises to make life easier for customers whose cell phones have been damaged, lost or stolen, or who wish to take up a new cell phone promotion and yet, want to keep their original cell phone number,” MTN said.
The new SIM Swap service, only available to MTN Pay As You Go customers, is a free service which is a first for the South African market. This makes it affordable and easy to implement to ensure you stay connected.
The new SIM Swap service enables customers to obtain a replacement SIM card and keep their original number. A SIM Swap can be performed provided the customer’s original number has been active within the previous 90 days.
“When the customer performs a SIM Swap, the lost or stolen SIM card is deactivated and the new SIM card – purchased with a MTN Starter Park – is then activated with the customer’s original number,” says Pieter Verkade, Chief Marketing Officer of MTN SA.
“The new MTN Pay As You Go SIM Swap process is affordable, easy to implement and keeps our customers connected. Previously, it could cost the customer anything between R87 and R140 to perform a SIM swap. It could also take up to 24 hours for the process to be implemented. We realised this was a costly inconvenience to our customers who want to be constantly connected to friends and family,” Verkade explains.
To perform a SIM Swap, all the customer needs to do is purchase a new MTN Pay As You Go Starter Pack through a MTN Service Centre, retail outlet or any other outlet that sells MTN products.
A call to the MTN Customer Service Centre on #173 to answer three simple questions to verify the cell phone number will ensure a quick reconnection to the original number.
“Following this process, whatever Airtime balance, subscriptions or Price Plan the customer had on the original SIM card, will all still be valid. The only cost to the customer during this process is the purchase of a new MTN Pay As You Go Starter Pack,” comments Verkade.
“When calling the MTN Customer Service Centre on #173 to activate the SIM Swap, customers should have the following information at hand: the original MTN number that they want to keep; their ID number; and three phone numbers they call most frequently.”
Once all the customer’s details have been verified, the customer will once again be able to keep in touch using the original cell phone number, as long as this number is still active, i.e. it has been used within the past 90 days.
“The key to this new free SIM Swap offering for MTN customers is convenience,” Verkade says. “There are no forms to be completed and the waiting period is less than two hours. It is quick and easy to implement, and all it requires is the purchase of a MTN Starter pack and a single call to the MTN 173 Customer Service Centre.”