Telkom is introducing new self-help channels which will empower customers to solve their problems.
Telkom CEO Sipho Maseko said they are set to remove line rental from household broadband services.
More than 8,600 employees from Telkom’s network division have joined Openserve.
Telkom has completed its two-year Collaborative Partnership Agreement with organised labour at the company.
Telkom CEO Sipho Maseko said the company will launch integrated data products and start to offer voice services for free.
Mobile call volumes saw massive growth between 1995 and 2010, but VoIP and mobile messaging services are crushing traditional voice calls.
The number of Telkom employees declined sharply over the last year, thanks to the company’s drive to reduce staff numbers.
Telkom has seen the biggest decline in fixed-line subscribers since the company listed in 2003.
Statistics South Africa’s new general household survey sheds light on how South Africans communicate and access the Internet.
Telkom is pushing new technology to fight cable theft.