angelblaze
22-02-2008, 05:52 PM
Here is a happy story about how good Telkom can be. Last week Friday my phone line was installed (Telkom 2hr earlier than promised) , later that day I completed the adsl online application at http://www.telkom.co.za/edsl/edslff. One of the questions was when you would like the service to be activated, I chose the earliest allowable one week.
So one week goes by without any phone call or correspondence. I assume everything's fine. Then at 12:30 I call the call centre at 10219. Remarkably I only have to wait 10 minutes before someone answers my call. I tell them the story of the online application, they check and there is no such order.
But no worries, the operator creates an order for an 384 ADSL line using self install. They say it's going to be 2 to 3 weeks. The operator helping is very knowledgeable and friendly and the product suggestions he makes are reasonable and not pushy.
So I wait for 2 to 3 weeks... or do I?
NO! My adsl modem is already connected and at 15:15 it syncs! First it connects and disconnects till it settles at 1024. I am frankly astounded, especially after all the Telkom DSL horror stories floating arround.
So following instructions from this blog: http://www.macgeek.co.za/2007/03/19/telkom-adsl-in-7-days/ I fill in the telkom guest account (guest@telkomadsl:guest) and connect. I then verify at www.telkom.co.za/verifyadsl and everything is good to go.
Currently waiting for openweb to process my account so I can actually use the connection. I am going for the 5GB SAIX account at R240, the best deal around. But there only being one week left in the month I signed up for the 1GB IS Fibre.
I am living in Bloemfontein and in a established neighborhood so that is some explanation for the fast response but still pretty impressive. and on a Friday too Telkom also called to survery how the call centre was at 16:45 thus my experience could have been rigged maybe. So from my experience the service was great, now I only complaints are the redundant analog line rental and ridiculous caps. But this is happy story, yes?
[cross posted at my blog: http://blog.uxpython.com/blog/telkom_adsl_in_2.5_hours]
So one week goes by without any phone call or correspondence. I assume everything's fine. Then at 12:30 I call the call centre at 10219. Remarkably I only have to wait 10 minutes before someone answers my call. I tell them the story of the online application, they check and there is no such order.
But no worries, the operator creates an order for an 384 ADSL line using self install. They say it's going to be 2 to 3 weeks. The operator helping is very knowledgeable and friendly and the product suggestions he makes are reasonable and not pushy.
So I wait for 2 to 3 weeks... or do I?
NO! My adsl modem is already connected and at 15:15 it syncs! First it connects and disconnects till it settles at 1024. I am frankly astounded, especially after all the Telkom DSL horror stories floating arround.
So following instructions from this blog: http://www.macgeek.co.za/2007/03/19/telkom-adsl-in-7-days/ I fill in the telkom guest account (guest@telkomadsl:guest) and connect. I then verify at www.telkom.co.za/verifyadsl and everything is good to go.
Currently waiting for openweb to process my account so I can actually use the connection. I am going for the 5GB SAIX account at R240, the best deal around. But there only being one week left in the month I signed up for the 1GB IS Fibre.
I am living in Bloemfontein and in a established neighborhood so that is some explanation for the fast response but still pretty impressive. and on a Friday too Telkom also called to survery how the call centre was at 16:45 thus my experience could have been rigged maybe. So from my experience the service was great, now I only complaints are the redundant analog line rental and ridiculous caps. But this is happy story, yes?
[cross posted at my blog: http://blog.uxpython.com/blog/telkom_adsl_in_2.5_hours]