cyberarmy
16-05-2008, 11:01 AM
For speedtest update please go to post 15#
So the first one told me I have excellent coverage, will do credit check now and never called me back, Call the toll free number the next day, another consultant gaved me conflicting story, good coverage at my neighbour's premesis, but no coverage at my place, say will follow up with technical and call me back, now a week had past and no phone calls from any of them.
Called today, explained the story and the consultant confirm the conflicting story, I am on the edge of coverage, so WTF is the problem here, it's either excellent coverage or no coverage??!! He putted me on hold for a while and told me technicals said there's coverage at my place. Proceed with finalization of order by doing another credit check. Told me if the credit check does not approve, will need me to use credit card to make a deposit upfront, so aren't they supposed to check if you got a credit card too when they pull up your bank account for credit check? I just started working beginning of this year and do have a credit card yet, told him that and he said will still do credit check.
I am waiting for the call for more than an hour, maybe they just don't have the decency to call me to say sorry credit check not working out and you dont have a credit card, sorry no business.
That's really bad customer support IMHO. 3 calls and 3 different consultants all promised to call back customers, which never did.
Will update if I do get a call, but I have no faith from previous experience (Maybe they are not cornerstone graduates:sick:)
PS update 1: Rajee (don't know if this is the correct spelling, 3rd consultant I spoke to) just called me after I posted this, he will send a technician to do signal strength test around the area and maybe outside my house to see if there's good reception. I hope the outcome will be good and at least there is someone in Neotel that will care to call back when they promised.
So the first one told me I have excellent coverage, will do credit check now and never called me back, Call the toll free number the next day, another consultant gaved me conflicting story, good coverage at my neighbour's premesis, but no coverage at my place, say will follow up with technical and call me back, now a week had past and no phone calls from any of them.
Called today, explained the story and the consultant confirm the conflicting story, I am on the edge of coverage, so WTF is the problem here, it's either excellent coverage or no coverage??!! He putted me on hold for a while and told me technicals said there's coverage at my place. Proceed with finalization of order by doing another credit check. Told me if the credit check does not approve, will need me to use credit card to make a deposit upfront, so aren't they supposed to check if you got a credit card too when they pull up your bank account for credit check? I just started working beginning of this year and do have a credit card yet, told him that and he said will still do credit check.
I am waiting for the call for more than an hour, maybe they just don't have the decency to call me to say sorry credit check not working out and you dont have a credit card, sorry no business.
That's really bad customer support IMHO. 3 calls and 3 different consultants all promised to call back customers, which never did.
Will update if I do get a call, but I have no faith from previous experience (Maybe they are not cornerstone graduates:sick:)
PS update 1: Rajee (don't know if this is the correct spelling, 3rd consultant I spoke to) just called me after I posted this, he will send a technician to do signal strength test around the area and maybe outside my house to see if there's good reception. I hope the outcome will be good and at least there is someone in Neotel that will care to call back when they promised.