PeterCH
13-07-2008, 10:42 PM
I asked about coverage for my area, which is in Cape Town
and got this reply today, 20 min after sending the question.
Dear Mr YYYYYYYYYYY.
Thank you for your address details.
At the moment our signal range does not reach your area. We are, however, in the process of expanding our signal coverage to reach areas such as yours. When we are satisfied with the signal strength in your area, we will contact you to subscribe to the service. We cannot give you an indication of when our services will be available in your area. Our expansion to your area depends on various uncertain factors including research, terrain and legal constraints; and we cannot make any commitment on this basis. We are reluctant to create any sort of expectation for our consumers as to the service availability to them. This is done solely to prevent disappointment and incompetency on our side. We do apologise for this but we will do our best to increase our service coverage to your area and will contact you in due time.
We do apologise for any inconvenience that we may have caused you and we do appreciate your patience in this regard.
Kind regards,
XXXXXXXXXXX
Customer Service Consultant
Neotel (Pty) Ltd
Tel : 0800 333 636
Fax : 0866 566 839
www.neotel.co.za
and got this reply today, 20 min after sending the question.
Dear Mr YYYYYYYYYYY.
Thank you for your address details.
At the moment our signal range does not reach your area. We are, however, in the process of expanding our signal coverage to reach areas such as yours. When we are satisfied with the signal strength in your area, we will contact you to subscribe to the service. We cannot give you an indication of when our services will be available in your area. Our expansion to your area depends on various uncertain factors including research, terrain and legal constraints; and we cannot make any commitment on this basis. We are reluctant to create any sort of expectation for our consumers as to the service availability to them. This is done solely to prevent disappointment and incompetency on our side. We do apologise for this but we will do our best to increase our service coverage to your area and will contact you in due time.
We do apologise for any inconvenience that we may have caused you and we do appreciate your patience in this regard.
Kind regards,
XXXXXXXXXXX
Customer Service Consultant
Neotel (Pty) Ltd
Tel : 0800 333 636
Fax : 0866 566 839
www.neotel.co.za