IAMZAIN
31-07-2008, 07:31 AM
This is my most recent communication with Neotel... Everyone... start bugging them... they'll have to bow down to their customers and provide some kind of REAL reply?
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Neotel has been awarded a licence… the legal constraints are non existent.
The terrain close the the airport is Flat, gets rid of the Terrain Concern.
That simply leaves a project plan for expansion?,
Having recently read the forums at mybroadband.co.za (http://mybroadband.co.za/vb/forumdisplay.php?f=169)
Consumers are actually being led to believe that there IS both incompetancy and disappointment because of Neotels lack of commitment and timelines…
There are also numerous complaints on there regarding this template reply.
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From: Consumers [mailto:consumers@neotel.co.za]
Sent: 30 July 2008 04:18 PM
To: Zain
Subject: RE: Coverage Map
Dear Mr Zain ,
Thank you for the interest in Neotel services.
At this point in time we cannot give you an indication of when our services will be available in your area. Our expansion to this area depends on various uncertain factors including research, terrain and legal constraints and we cannot make any commitment on this basis. We are reluctant to create any sort of expectation for our consumers as to the service availability to them. This is done solely to prevent disappointment and incompetency on our side.
If you need any further information about our service, you can call us on 0800 333 636 or email us at consumers@neotel.co.za. We will be more than happy to assist you.
Kind Regards,
Kekeletso Porogo
Customer Service Consultant
Neotel (Pty) Ltd
Tel : 0800 333 636
Fax : 0866 566 839
consumers@neotel.co.za
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Neotel has been awarded a licence… the legal constraints are non existent.
The terrain close the the airport is Flat, gets rid of the Terrain Concern.
That simply leaves a project plan for expansion?,
Having recently read the forums at mybroadband.co.za (http://mybroadband.co.za/vb/forumdisplay.php?f=169)
Consumers are actually being led to believe that there IS both incompetancy and disappointment because of Neotels lack of commitment and timelines…
There are also numerous complaints on there regarding this template reply.
--------------------------------------------------------------------------------
From: Consumers [mailto:consumers@neotel.co.za]
Sent: 30 July 2008 04:18 PM
To: Zain
Subject: RE: Coverage Map
Dear Mr Zain ,
Thank you for the interest in Neotel services.
At this point in time we cannot give you an indication of when our services will be available in your area. Our expansion to this area depends on various uncertain factors including research, terrain and legal constraints and we cannot make any commitment on this basis. We are reluctant to create any sort of expectation for our consumers as to the service availability to them. This is done solely to prevent disappointment and incompetency on our side.
If you need any further information about our service, you can call us on 0800 333 636 or email us at consumers@neotel.co.za. We will be more than happy to assist you.
Kind Regards,
Kekeletso Porogo
Customer Service Consultant
Neotel (Pty) Ltd
Tel : 0800 333 636
Fax : 0866 566 839
consumers@neotel.co.za