frozt01100101
15-08-2008, 01:17 PM
Post on hold.
View Full Version : Neotel - some arrogant bastards
ToxicBunny
15-08-2008, 01:24 PM
Hmmmm thats not a good thing to start with...
Some comment from the rep would be good right about now I think.
Some comment from the rep would be good right about now I think.
Uli
15-08-2008, 01:32 PM
So now what's to story morning glory?
andres101
15-08-2008, 01:58 PM
I hate it when a thread has a interesting title with a boring post.
No matter the outcome, you can at least let us know what caused you to open this thread.
No matter the outcome, you can at least let us know what caused you to open this thread.
ToxicBunny
15-08-2008, 02:01 PM
andres101 : I know, but until he comments or reposts the original I'll hold my tongue...
Its a very interesting post, if he posts it back.
Its a very interesting post, if he posts it back.
Shake&Bake
15-08-2008, 02:07 PM
Damn did no one get the quote? :D
mccrack
15-08-2008, 02:30 PM
Post on hold.
He got a phone call while posting .... :P
We'll have to wait until the connection resumes
He got a phone call while posting .... :P
We'll have to wait until the connection resumes
gifs
15-08-2008, 02:47 PM
He got a phone call while posting .... :P
We'll have to wait until the connection resumes
That's quite impressive, it automatically puts all your forum discussions on hold until you finish your phone call!
We'll have to wait until the connection resumes
That's quite impressive, it automatically puts all your forum discussions on hold until you finish your phone call!
Weasley
15-08-2008, 03:09 PM
That's quite impressive, it automatically puts all your forum discussions on hold until you finish your phone call!
:D
:D
demon angel
15-08-2008, 03:33 PM
AND???
Uli
15-08-2008, 03:41 PM
Id say thats pretty cool tech...
LabAnimal
15-08-2008, 03:47 PM
clearly this thread spooked the Neotel Rep... i guess the problem was resolved...
Turiko
15-08-2008, 03:51 PM
frozt01100101
with the binary representation of ASCII "e" behind his name LOL :rolleyes:
This whole thread doesn't make sense, what he on about?
with the binary representation of ASCII "e" behind his name LOL :rolleyes:
This whole thread doesn't make sense, what he on about?
frozt01100101
15-08-2008, 04:38 PM
For clarification, I posted this thread directly initially, but very shortly thereafter yanked the contents and sent Neotel's rep a PM. Still waiting for a response...
Alchemist
15-08-2008, 05:02 PM
For clarification, I posted this thread directly initially, but very shortly thereafter yanked the contents and sent Neotel's rep a PM. Still waiting for a response...
And the point of that was?
And the point of that was?
rph72
15-08-2008, 05:56 PM
The Neotel rep does not respond to PM's.
Ultra_Immortal
15-08-2008, 06:17 PM
We are waiting. lol.
Pilgrim
15-08-2008, 09:37 PM
Why not post the content here for us all to enjoy?
Style
15-08-2008, 11:24 PM
As with all things Neotel....the reply is imminent :D
RichardG
16-08-2008, 01:39 AM
Well I wonder what happen to him?
Perhaps he applied for the service, they told him, sir the service is available in your area..
Then when he gets the device, he finds out their is no service.
Perhaps he applied for the service, they told him, sir the service is available in your area..
Then when he gets the device, he finds out their is no service.
JennyC
16-08-2008, 10:00 AM
Neotel, also did something to us.
They told us, we are covered when we received the service, the device was not operational at all.
They told us, we are covered when we received the service, the device was not operational at all.
PeterCH
16-08-2008, 10:09 AM
Neotel are probably not to worried about a small group of internet literate
people anyway - and even if 200 people read this thread that's a drop
in the bucket. If we were Luxembourg or something, maybe :).
people anyway - and even if 200 people read this thread that's a drop
in the bucket. If we were Luxembourg or something, maybe :).
msmoorad
16-08-2008, 11:28 AM
hi all
i dont know why these big companies with customer service departments always seem to employ idiots-must be a pre-requsite for employment.
or they could be training/brainwashing these poor people how to reply to a question/enquiry.
i phoned neotels toll-freeno. last week in order to find out when my area of durban(phoenix) will be ready.
the guy on the other end was giving me a rehearsed line about"you can always be assured of our best service etc"
i almost swore him- please respond to my question & forget the bull**** they have trained you to say.
it turns out he had no idea.
anyways.....
i dont know why these big companies with customer service departments always seem to employ idiots-must be a pre-requsite for employment.
or they could be training/brainwashing these poor people how to reply to a question/enquiry.
i phoned neotels toll-freeno. last week in order to find out when my area of durban(phoenix) will be ready.
the guy on the other end was giving me a rehearsed line about"you can always be assured of our best service etc"
i almost swore him- please respond to my question & forget the bull**** they have trained you to say.
it turns out he had no idea.
anyways.....
andres101
18-08-2008, 09:36 AM
with the binary representation of ASCII "e" behind his name LOL :rolleyes:
it is decimal 101 ;)
Well I wonder what happen to him?
Perhaps he applied for the service, they told him, sir the service is available in your area..
Then when he gets the device, he finds out their is no service.
Or perhaps he got abducted by aliens... don't think we will ever know.
it is decimal 101 ;)
Well I wonder what happen to him?
Perhaps he applied for the service, they told him, sir the service is available in your area..
Then when he gets the device, he finds out their is no service.
Or perhaps he got abducted by aliens... don't think we will ever know.
Joker
18-08-2008, 02:36 PM
Well, looks like Neotel did add a note - still a little vague though :P
demon angel
20-08-2008, 08:25 PM
Ek wag nog.....
rph72
20-08-2008, 09:00 PM
Starting to wonder if Neotel is a fly by night outfit. :rolleyes:
hisite
20-08-2008, 10:45 PM
hahahaha did they think they were going to get all those employees from transtel to jump up and start working?those people have year of experience in doing nothing slowly,they should have contracted all the services out just like they contracted out all the hardware to the chinese,then when you call you would hear "hurro prease,we attend you coumplaind"
RichardG
20-08-2008, 10:53 PM
The problem might be that CDMA, is an expensive technology to deploy..
Perhaps each base station cost around R15 grand to setup (Perhaps more)...
Then to find a HIGH Site, I think the problem could also be a highsite, environment issues etc
Perhaps each base station cost around R15 grand to setup (Perhaps more)...
Then to find a HIGH Site, I think the problem could also be a highsite, environment issues etc
Project X
20-08-2008, 11:07 PM
Man i think this guy realizes that he hasus all hyped up and doesnt want to post some boring comment after that title..
Project X
20-08-2008, 11:07 PM
The problem might be that CDMA, is an expensive technology to deploy..
Perhaps each base station cost around R15 grand to setup (Perhaps more)...
Then to find a HIGH Site, I think the problem could also be a highsite, environment issues etc
Then why not stick to the tried and tested ADSL:rolleyes:
Perhaps each base station cost around R15 grand to setup (Perhaps more)...
Then to find a HIGH Site, I think the problem could also be a highsite, environment issues etc
Then why not stick to the tried and tested ADSL:rolleyes:
Gunther
20-08-2008, 11:53 PM
Argh. This thread is such a disappointment.
Shake&Bake
21-08-2008, 01:04 AM
Argh. This thread is such a disappointment.
Agreed :o
Was waiting on something constructive, yet destructive :p
Agreed :o
Was waiting on something constructive, yet destructive :p
rtzouves
21-08-2008, 03:21 AM
Quite frankly I think this thread (the title mainly) is a little harsh.
So here are my two cents,
To be perfectly honest i think you guys are being a little unfair on neotel, they have had some issues, but what company doesn't. Considering they have only been up and running with regards to consumer offerings for a very short while and they are still in the very early stages.
They have some issues and i will happily point them out, but to blatantly swear at/about them on a public forum is not on in my books. I am not trying to rip anyone a new one, i am simply stating that you should think before you post.
Now in terms of constructive criticism I am glad to point out the following issues which could be addressed,
Neotel has an extremely friendly staff on the support lines etc but most of the time they are less aware of whats going on than they should be. I am not trying to be funny, but half the time it appears the one hand doesn't know what the other is doing.
They still have some serious latency issues and i am not talking about high latencies as these i believe have been drastically inproved from when they first began, but the spikes are a real killer.
The frequent disconnects and network interuptions are a pain in the royal behind and while i realise they are often implementing changes i am sure these changes must be scheduled and therefore they should give their customers a bit of a heads up via email, etc.
In terms of scheduling and one of the things I stringly suggest is they should really have some sort of zone provisioning schedule, I.E. Cape Town, XXX suburb expected date of coverage. And some sort of time frame with regards to their consumer broadband offerings would really make alot of people happy. I am not talking about an exact date but i think the end of the year is nearing and according to neotel consumer broadband was supposed to be implemented in phases over 2008. Quite frankly 2008 is drawing to a close as we enter the 4th quarter and an estimate would go a long way to appeasing the minds of potential customers.
And, what i think is the most annoying and serious of all neotels faults is there somewhat automated or copy/paste style of responding to querries and providing info on their website. Don't get me wrong i am all for the automated response system as it can save a company valuable time and resources, but they really need to fix it because it must be broken. Receiving a response that doesn't not answer a question you have asked is just not on. Reading the FAQ's and finding a question that doesn't get answered is one of the most idiotic mistakes a webmaster can make in my opinion.
Sorry about the long post guys and once again i am not trying to scold anybody, I am simply stating that their are better ways of getting your point across than swearing and screaming. I am sure the neotel rep (another problem neotell should address as he is seldom here to address issues) will take a far greater interest in a constructive post than one made out of anger.
So here are my two cents,
To be perfectly honest i think you guys are being a little unfair on neotel, they have had some issues, but what company doesn't. Considering they have only been up and running with regards to consumer offerings for a very short while and they are still in the very early stages.
They have some issues and i will happily point them out, but to blatantly swear at/about them on a public forum is not on in my books. I am not trying to rip anyone a new one, i am simply stating that you should think before you post.
Now in terms of constructive criticism I am glad to point out the following issues which could be addressed,
Neotel has an extremely friendly staff on the support lines etc but most of the time they are less aware of whats going on than they should be. I am not trying to be funny, but half the time it appears the one hand doesn't know what the other is doing.
They still have some serious latency issues and i am not talking about high latencies as these i believe have been drastically inproved from when they first began, but the spikes are a real killer.
The frequent disconnects and network interuptions are a pain in the royal behind and while i realise they are often implementing changes i am sure these changes must be scheduled and therefore they should give their customers a bit of a heads up via email, etc.
In terms of scheduling and one of the things I stringly suggest is they should really have some sort of zone provisioning schedule, I.E. Cape Town, XXX suburb expected date of coverage. And some sort of time frame with regards to their consumer broadband offerings would really make alot of people happy. I am not talking about an exact date but i think the end of the year is nearing and according to neotel consumer broadband was supposed to be implemented in phases over 2008. Quite frankly 2008 is drawing to a close as we enter the 4th quarter and an estimate would go a long way to appeasing the minds of potential customers.
And, what i think is the most annoying and serious of all neotels faults is there somewhat automated or copy/paste style of responding to querries and providing info on their website. Don't get me wrong i am all for the automated response system as it can save a company valuable time and resources, but they really need to fix it because it must be broken. Receiving a response that doesn't not answer a question you have asked is just not on. Reading the FAQ's and finding a question that doesn't get answered is one of the most idiotic mistakes a webmaster can make in my opinion.
Sorry about the long post guys and once again i am not trying to scold anybody, I am simply stating that their are better ways of getting your point across than swearing and screaming. I am sure the neotel rep (another problem neotell should address as he is seldom here to address issues) will take a far greater interest in a constructive post than one made out of anger.