View Full Version : Dell Onsite Techies
I may be needing a Dell Techie to come out to my business.
Are they dell certified and work for Dell, or is it a local computer shop that comes out.
Do they Know there stuff.
any experience with them ?
24-11-2008, 05:42 PM
I don't think they're "certified" per se. It'll likely be one of the Dell partner techies
24-11-2008, 06:39 PM
Yes, they normally outsource. But their service is brilliant. As long as they don't find liquid on the board, they will replace most parts at your premises. I have found their "next day service" the best of the 3 with which I have dealt with. Hp, acer and dell. What they cannot fix they replace.
i just have a wavy screen, when using the embeded 3G. so they said they will come out.... glad to hear they are good. was getting worried there for a sec.
24-11-2008, 07:11 PM
All the Dell stories I've heard about support have been positive. The major mission is getting the product to begin with :D
/me strokes Dell Studio 1537
ya, i agree, but the value for money is very good at least in my case.
25-11-2008, 08:08 AM
I have had nothing but great service from them and have been dealing with them for around 10 years now. It's a no nonsense guarantee and if you have a laptop you should take Complete Care which covers theft, accidental etc.