Web Intact (Or intactless service)

[murray654]

Ahem bboy, you missed my earlier post...


We use GWI because they bridge the gap between the closest ADSL line and where we are in the 'berg. Its about 60km
Telkom currently has no plans to roll out ADSL here.

Anyway, I am working around my international POP3 problem by re-directing our mail to a pop3 account on a server in SA. My only concern is the cost of local bandwidth (on this server I pay 16c a mb I think). I will try to get a pop3 account with GWI so I can avoid that cost.

I wish I thought of re-directing on wednesday when all this started.

The International connections seems a little more usable now that its the weekend. Did some FTP without problems. Earlier this week I had to dial in to make web site changes. Ping replies from my pop3 server are still very slow, although there is no packet loss.

[WRX1KNP]

Ahem bboy, you missed my earlier post...


>>>>>>>>>>>>>

I will try to get a pop3 account with GWI so I can avoid that cost.

>>>>>>>>>>>>>



Am I missing something here? You should have one as part of the package, we don't use ours but I think they are there? :confused: We use an SMTP Server that's GWI PMB based and our own (commercial website, Hetzner hosting) POP3 ...

- R

[murray654]

Hi R

Yes, there are pop3 accounts included in the package. I did not fill in the part of the application form. We already have pop3 accounts on our server in the states. I did not think they would be inaccessible at any time, and for the 1st 2 weeks we had no problems. Suddenly they are not available, so now I need a local pop3 account ... GWI are working on it, just waiting for a reply from them now.

[murray654]

Well, it has been another 2 days of frustration with Global Web Intact, now I understand the name of this thread.

Monday I e-mailed for creation of 3 pop3 accounts, after much waiting I e-mailed again. Then this morning they e-mailed me a password.

No username, no server name, just a password.

After visiting the Global Webintact site and reading all the information I was confused. They have 3 conflicting sets of information about pop3 servers etc.

I have also tried to send my self an e-mail to confirm that they created the accounts. It was returned. E-mailed them and Candice replies "Those e-mail accounts have been created".

I tried again: "User not authenticated" on pop3.gwisa.co.za
"User not authenticated" on pop3.webintact.net.

E-mails sent to the "created" pop3 accounts bounce "this address no longer accepts mail"

Intactless service indeed.

[murray654]

The POP3 server is pop3.gwisa.com

I was expecting pop3.gwisa.co.za because that is what the documentation said ( XXXX@gwisa.co.za ). Dont trust the documentation, find someone who knows, and is willing to share the information.

Maybe you have to phone the support line to find that person, I tried the support e-mail address and it took a while, but eventually I got the information I was looking for.

Now that this is sorted I am the happy customer willing to recomend their services. :) We need to encourage competition in the Telecoms sector.

[Web Intact]

The POP3 server is pop3.gwisa.com

I was expecting pop3.gwisa.co.za because that is what the documentation said ( XXXX@gwisa.co.za ). Dont trust the documentation, find someone who knows, and is willing to share the information.

:o oops... quite right!

The online documentation has been fixed to reflect the correct info!

:D

[Rikus]

I just stumbled upon this , after searching for info.
I see this was started almost 2 years ago and it makes me worried.
I just recently(8 months ago) joined GWI and hoped for things to improve, but after 2 years I guess it NEVER will.

My connection is very unstable and I get messages about ""the connection being reset whilst the page was loading"" about 200 times a day(not joking!).
I have heard all the excuses, from falling towers(same as 2 years ago) to sick staff.
The d/l speed is 3-7 kb/s, but it is useless as whatever you download is corrupt.
When asked about it I got told that there is a problem with my connection as there is "package lost" from my connection, whatever that means.I must expect a visit from a technician in Rustenburg and should let them know if he/she does not show up, hahahahahahaaaaaa!
That was 2 weeks ago!
I have e-mailed 37 times asking about this phantom visit but just gets ignored.
So it seems nothing has changed much in 2 years.

To show the helplessness one feels when dealing with these clowns, here is an e-mail I send them with the response.


Sorry it is not that we are ignoring you it is because we are experiencing a strange problem on a few towers in Rustenburg and our network manager has been sick in bed for 2 days so hopefully we will have the problem resolved soon and then we will let you know



From: Rikus Potgieter [mailto:rikus@gwisa.com]
Sent: 13 February 2007 17:12
To: Support
Subject: baaaaaad service



So after many many e-mails, you guys just decided to ignore me!

What is that they say?

Oh yes, Just ignore it and it will go away.

So that is your motto now?



OK



Rikus Potgieter
082 795 4824

[Kloon]

Just go with another ISP or get ADSL

[Web Intact]

I just stumbled upon this , after searching for info.
I see this was started almost 2 years ago and it makes me worried.
I just recently(8 months ago) joined GWI and hoped for things to improve, but after 2 years I guess it NEVER will.

My connection is very unstable and I get messages about ""the connection being reset whilst the page was loading"" about 200 times a day(not joking!).
I have heard all the excuses, from falling towers(same as 2 years ago) to sick staff.
The d/l speed is 3-7 kb/s, but it is useless as whatever you download is corrupt.
When asked about it I got told that there is a problem with my connection as there is "package lost" from my connection, whatever that means.I must expect a visit from a technician in Rustenburg and should let them know if he/she does not show up, hahahahahahaaaaaa!
That was 2 weeks ago!
I have e-mailed 37 times asking about this phantom visit but just gets ignored.
So it seems nothing has changed much in 2 years.

To show the helplessness one feels when dealing with these clowns, here is an e-mail I send them with the response.



I'm sorry to hear you perceive a bad service. I know the support guys have tried hard to help you, and according to them some of the problems you have been experiencing were apparently on your side. (?)

And I agree with you - staff sickness was a pretty weak excuse. We've had a chat with the support guys about that.

Based on your usage statistics, it looks like you've had a fairly decent ride until now - 36Gb down & 6.5Gb up over 7 months... 4 GB down in Feb so far... that's an average of 5Gb per month for R350... or if you include the up (as other capped services do) then it's an average of 6Gb per month... not too bad for 2-3 K/s...

Did you let the head office support line know that the local technicians didn't show up? 2 weeks is a long time to wait!

[Kloon]

I'm sorry to hear you perceive a bad service. I know the support guys have tried hard to help you, and according to them some of the problems you have been experiencing were apparently on your side. (?)


How many time have i seen that excuse on this forum, if that is the problem then your guys installing the cpe's doesnt know what they are doing. And come on, your the voice for webintact on this forum, get a technician to the oak.

[Rikus]

I know the support guys have tried hard to help you, and according to them some of the problems you have been experiencing were apparently on your side. (?)
THAT IS THE BIGGEST BULL I EVER HEARD!!!!
HOW CAN THEY SAY THAT, IF NOBODY CAME OUT TO SEE!!
I HAD BOTH MY LAPTOP AND PC SET UP WHEN THEY FIRST INSTALLED.
WITH BOTH THE PROBLEM IS THE SAME!!
IN THE LAST E-MAIL IT WAS BLAMED ON "STRANGE THINGS" HAPPENING TO THE TOWERS IN RUSTENBURG, BUT THE PROBLEM IS ON MY SIDE, THATS RICH.

HAVE BEEN WAITING FOR 2 WEEKS NOW AND ALL I GET IS EXCUSES.

:mad: :mad: :mad:

[Rikus]

Did you let the head office support line know that the local technicians didn't show up?
Only 37 times.
Maybe thats not enough.
I bet you 1 months free rental that you and they don't even know where I stay.
Come on I challenge you....publish it here, I have nothing to hide.
:mad: :mad:

[MGJ]

They told us that they are getting there service direct from Verizon in Jhb.Ok but why the 800ms ping to Google???I have a signal on my ap of 80% so it cant be signal problem.We did n trace route and the network bundels up at the router

[Web Intact]

Kloofzicht?


How many time have i seen that excuse on this forum, if that is the problem then your guys installing the cpe's doesnt know what they are doing. And come on, your the voice for webintact on this forum, get a technician to the oak.

Not an excuse... just that when support was checking his connection, they discovered that his connection queue (speed limit) was saturated at full speed, and he was complaining that speed was an issue and pages could not be opened. All our tests conducted form our side indicate the connection to his CPE is 100%. Signal strength is excellent, data integrity is excellent, and bandwidth tests and usage statistics indicate a high volume of traffic passes through that connection on a regular basis.

This lead support to believe that the following possibility existed:

- A download being conducted in the background by himself or another computer on the network may have dragged his connection down and surfing was slow. This is a very common cause of perceived slow connections.

We try to avoid unnecessary visits by techs to clients, as if it is a client error, they are usually charged for the visit. If it is a genuine hardware failure, then the call is not charged for.
Often users just assume the worst, and end up with a bill that makes them even madder when a simple user error caused the fault.

Not saying that this is the case here - just that by all the data we have, there does not seem to be a problem.


I HAD BOTH MY LAPTOP AND PC SET UP WHEN THEY FIRST INSTALLED.
WITH BOTH THE PROBLEM IS THE SAME!!

Sometimes if a router is employed, the fault may duplicate itself on multiple machines. We'll check again with the Rustenburg franchise if someone can come & see you...

[Rikus]

Kloofzicht?
Wrong!!!
I win a free month!!!
I moved in November, your techies came out and charged my wife R850 to move the arial one block away.
When I heard this I went ballistic and have tried, in vain I might add, to get an invoice for the R850.
YOU PEOPLE DO NOT EVEN KNOW WHERE I STAY!!!

This is what I get 99% of the time when trying to use e-mail


Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop3.gwisa.com', Server: 'pop3.gwisa.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

But the problem is on my side.
What happened to the "strange things" happening at the towers and the sick mamager?
Problem still me?
OK

[Rikus]

The connection was reset

The connection to the server was reset while the page was loading.

* The site could be temporarily unavailable or too busy. Try again in a few
moments.

* If you are unable to load any pages, check your computer's network
connection.

* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.



This happens 7 out of 10 times when a page is loading.
But the problem is me, I know:o

[Web Intact]

What happened to the "strange things" happening at the towers and the sick mamager?


not relevant to your problem - the issues described where not on the tower you connect to. The sick manager has transferred his flu to another employee - see what happens when you accept Valentine's kisses!


Problem still me?

could be...

tell me -

1) do you use a router? If so, have you tested by bypassing the router and using windows PPPoE connection to confirm where the fault lies?

2) Do you use a download manager? How do you manage all your downloads?

3) Do you have any p2p software installed and running in the background?

[MGJ]

Why do you avoid the commend.If you get your bandwidth from Verizon datacenter like your site say why is the ping times still so high????Do u use ADSL and sell it to your clients???What isp does that.

[Kloon]

Its always great to see how friendly and helpful companies are towards their clients

[Web Intact]

They told us that they are getting there service direct from Verizon in Jhb.Ok but why the 800ms ping to Google???

What area are you in? You should get around 400-500ms on the Verizon linked backbone. Sorry i missed your last question, sandwiched in between all the rest of this thread...


I have a signal on my ap of 80% so it cant be signal problem.

It could be - signal strength does not = signal quality, but that usually manifests itself as dropped packets... and sometimes high latency.


We did n trace route and the network bundels up at the router

Could you elaborate a little on this? I don't quite understand what you mean.


Do u use ADSL and sell it to your clients???What isp does that.

Actually, quite a lot - especially in the WiSP arena.
ADSL is not readily available in all areas, so we (in 'rural' areas) and other WiSP's redistribute via wireless to many areas that previously only had access to 14kbps or slower dial-up. It's no secret...

[Web Intact]

Its always great to see how friendly and helpful companies are towards their clients

Thanks! We try :D

[Rikus]

tell me -

1) do you use a router? If so, have you tested by bypassing the router and using windows PPPoE connection to confirm where the fault lies?

2) Do you use a download manager? How do you manage all your downloads?

3) Do you have any p2p software installed and running in the background?

1) Don't even know what that is.Only 1 laptop on wireless.
2)Yes, flashget.
3)No, and never will.

Can you now answer my questions?

1) Why charge me R850 to move a connection and not give
me an invoice?
2)Why not reply to my e-mails?
3)Why not know where I stay.
4)Why the 800ms ping to Google?
5)Do u use ADSL and sell it to your clients?
6)Why has nobody been out to me?.....wait I know this one, YOU DO NOT KNOW WHERE I STAY BUT YOU MOVED MY SETUP HERE:rolleyes: :rolleyes:

[Kloon]

Thanks! We try :D

That was sarcastic

[Rikus]

That was sarcastic

It went straight over his head:eek:

[Web Intact]

1) Don't even know what that is.Only 1 laptop on wireless.
2)Yes, flashget.
3)No, and never will.

Can you now answer my questions?

1) Why charge me R850 to move a connection and not give
me an invoice?
2)Why not reply to my e-mails?
3)Why not know where I stay.
4)Why the 800ms ping to Google?
5)Do u use ADSL and sell it to your clients?
6)Why has nobody been out to me?.....wait I know this one, YOU DO NOT KNOW WHERE I STAY BUT YOU MOVED MY SETUP HERE:rolleyes: :rolleyes:

OK, now we're getting closer to the possible causes...

Let me first deal with your connection issues, then your questions to us.

If you are connecting via wireless on a laptop, is there a possibility that the wireless link between your router (I checked - you do use one) and your laptop is the cause?
May i suggest you connect your laptop directly to the cable connecting to the back of your router, create a PPPoE connection and test it like that for one session?

Instructions can be downloaded here:
http://globalwebintact.com/uploads/File/manuals/GWI_Clients_PPPoE_XP.pdf

Next question on the download manager - do you let it run at full speed in the background while you are surfing/emailing? Flashget has a max. speed limit option you may want to set so you still have some headroom for mail & surfing.

Ok - now the answer to your questions:

1) That is not an invoice due from GWI - local contractors would have done the work for you, and they should submit an invoice. It's like DSTV - people install the equipment, and make sure you get a signal... after that, you have to pay your subs to get a service through the equipment that was installed. DSTV is not directly involved in the installation, moving etc.
2) I can't answer that one for - our support staff say they received five emails from you, and all 5 were answered.
3) See # 1
4) see above for possibilities - ping times to Google from the site you connect to are 400-500ms, and ping times to your router are 10-40ms depending on the packet size. You should be getting similar results. If not, I'd check your setup as described above.
5) yes, see my previous post and www.gwisa.com
6) As described in my previous posts, and as in #1

[Rikus]

If you are connecting via wireless on a laptop, is there a possibility that the wireless link between your router (I checked - you do use one)

Wrong again!
How did you check?
The contractor tell you?(The one that never told you where I stay)
I was referring to wireless internet!
NOTHING on my laptop is wireless!
There is a cable going to a halfmoon white box that says "BASE UNIT EBU-101-01"


Next question on the download manager - do you let it run at full speed in the background while you are surfing/emailing?

I ONLY download when not using the laptop.
Thats the reason for Flashget, it can resume downloads.

btw, I use a contractor from now on to pay my bills and take no resposibility for who he pays and who not; you know, just like you and your friends at DSTV:D

[Rikus]

OK, now we're getting closer to the possible causes...

We will only achieve the aforesaid if you stop looking at me for the cause of the problem but at yourselfs and your equipment, not mine.

Put THAT in your pipe and smoke it.

[Web Intact]

Wrong again!
How did you check?
The contractor tell you?(The one that never told you where I stay)


No - I disconnected your connection and it re-connected about as quickly as I'd expect a router to. Is it safe to assume that you use a PPPoE dialup connection to initiate your internet connection?



I was referring to wireless internet!
NOTHING on my laptop is wireless!
There is a cable going to a halfmoon white box that says "BASE UNIT EBU-101-01"


Thanks for the essential info - soemtimes it helps us get to the root of the problem when as much information which may be pertinent to the situation is supplied as clearly as you are able the first time - I apologise for assuming that "1) Don't even know what that is.Only 1 laptop on wireless" meant that your laptop is connected via its wireless LAN...



I ONLY download when not using the laptop.
Thats the reason for Flashget, it can resume downloads.

btw, I use a contractor from now on to pay my bills and take no resposibility for who he pays and who not; you know, just like you and your friends at DSTV:D

That's fine - just remember that if he forgets to pay anyone in the list, don't be surprised if your water or lights suddenly don't work one day... ;)

[Rikus]

No - I disconnected your connection and it re-connected about as quickly as I'd expect a router to. Is it safe to assume that you use a PPPoE dialup connection to initiate your internet connection?

I use dial-up yes, and its on auto-redial with a 3 second interval.

[MGJ]

If you ping the router from your pc you will get <5ms so where does the other time come in.On a diginet line you can get a ping time to Google of 200-250ms with saix to Google and that is confirmed.From ADSL you ping Google 350-500ms on saix.Now you said that you get your bandwidth from Verizon datacenter where your servers have moved to.They are a 1st tear in South Africa and you must be able to ping Google from there at 150-160ms if not better.So if you confirmed it on your site that you have moved in there and that the client have good signal and all is ok between your Mikrotik site and his Senoa CPE sure he must ping Google at 200-300ms and not 800ms other wise there are a big problem with your 5.8 backbone links or you are still on a ADSL line to IS.

[daffy]

For a change.. I'll side with Web Intact on this one.

Do you have a Firewall on your PC?

Do you have any anti-virus software installed? When was the last time you did a full system scan?
I see this every day...
Virus/Worm activity saturating the link, so much so, that the user experience is terrible and web pages dont load.

[Rikus]

I have to say this, it would be unfair not to.
My connection has never been so fast!
I don't know what they did but shoopeedooo, I am fast!
Hope it lasts :D

[Rikus]

ping www.google.com = 397ms average
ping www.mweb.co.za = 86ms average

JAHOOOOOOOO!!!!!!!
If this lasts I will be the happiest man in Rustenburg.

[Web Intact]

ping www.google.com = 397ms average
ping www.mweb.co.za = 86ms average

JAHOOOOOOOO!!!!!!!
If this lasts I will be the happiest man in Rustenburg.


:D

another satisfied customer... and probably just in time too! The Rustenburg franchise was going to call you this evening and offer a full refund for your equipment and retire your account. Better to lose one customer than have an unhappy one....

so Kloon - care to post any sarcy comments about this then? And thanks for the positive comment daffy - that means a lot coming from you!

[Web Intact]

If you ping the router from your pc you will get <5ms so where does the other time come in.On a diginet line you can get a ping time to Google of 200-250ms with saix to Google and that is confirmed.From ADSL you ping Google 350-500ms on saix.Now you said that you get your bandwidth from Verizon datacenter where your servers have moved to.They are a 1st tear in South Africa and you must be able to ping Google from there at 150-160ms if not better.So if you confirmed it on your site that you have moved in there and that the client have good signal and all is ok between your Mikrotik site and his Senoa CPE sure he must ping Google at 200-300ms and not 800ms other wise there are a big problem with your 5.8 backbone links or you are still on a ADSL line to IS.

Well - 3 posts on this forum and you seem to know everything there is to know...

You accuse me of ignoring your 'commend', but why do you ignore mine? Have you actually read any of the responses here? I believe you were the one experiencing high ping times, or are you referring to someone other than Rikus Potgieter? Where did you see this figure of 800ms that you've latched on to?
Do you actually have any hands-on experience with Verizon to make such qualified comments? I'll gladly challenge you on your figures there...

We add 30-50ms on our backbone links over 14 hops to Verizon from Rustenburg's farthest site, and ping times to Google are not faster than Telkom - which is around the fastest i know of. They're pretty much the same, but much better than IS.

What part of 'no we are not on an ADSL line to IS' is not clear?

Rustenburg, PTA, JHB, Boksburg, Benoni, Alberton, Vereeniging, Sasolburg & Vanderbijlpark are all running off Verizon's feed.

[cyberarmy]

ping www.google.com average 321ms
ping www.mweb.co.za average 59ms
JHB speed....will try some online FPS later

[Rikus]

ping www.google.com =4send, 3 return = 25% loss - 362ms
ping www.mweb.co.za =4 send, 4 return = 0% loss - 106ms

[google]

I'm currently looking at their offering and not sure if they are the route to go. I'm in George and they have a local office for installations and support. They want to charge me R199 p/m and an installation fee of R2000. Is this standard rates?

[Rikus]

I paid R2800 August last year for installation.
I pay R350 per month.

[google]

Thanks Rikus
They told me that the new unit are cheaper than the "half moon" units they did last year as well as more significant. I believe that the R199 p/m would be due to the 64k speed?

[Rikus]

Thanks Rikus
They told me that the new unit are cheaper than the "half moon" units they did last year as well as more significant. I believe that the R199 p/m would be due to the 64k speed?

I have a unit the size and shape of an A4 paper ream.
Yes, I opted for the 128k.

Listen, let me tell you, you can do worse.
Their service is appalling, but so is service in general in this country.
The grass is not greener next door.

[The_Grog]

It actually wants to make me puke when I read some of the excuses and fault finding remedies devised by GWI. To say the least, if I offer the same kind of service to my customers, I will be lynched by my subscribers at best. Although we don’t have the same kind of coverage, I am sure that service comes first?

While I am at it, I will not stand intimidation by GWI with threats that you are bigger than us and will close us down unless we sell out to you. And our high sites were negotiated solely for use by ourselves. No need to try to make us look bad with the owners of these high sites. If you have to resort to these kinds of tactics, I am afraid that you will not succeed in your effort. Just in case you want to deny this, I have recordings available of our conversation. You decide if I should make them available to the myadsl forum. They make very interesting listening.

You might have bought out a couple of wisps and have some coverage, but don't pull Telkomish bullish stunts with us. In fact, should you resort to these tactics; I will make my legal team available to any wisp that has experienced the same tactics by you. We don’t take kindly to threats.

[Web Intact]

The_Grog - would you mind PM-ing me with more details on this? We at head office don't employ or encourage these kind of tactics. I would very much like to know who you spoke to, and we would like to speak to this person making threats on GWI's behalf.

We don't approach people bullishly as you describe, but we do retaliate against companies who try similar tactics against us.

[WRX1KNP]

Pass the popcorn :D boyz ...

[murray654]

:o oops... quite right!

The online documentation has been fixed to reflect the correct info!

:D
Hi,

You missed something:
Look on the application form under connectivity. Each package includes x @gwisa.co.za e-mail accounts. Surely this too should be changed to read x @gwisa.com e-mail accounts.

This was where my e-mail trouble started.

PS thanks for upgrading Harrismith bandwidth, its been better this week. All my users have to complain about is Windows, Norton & Eskom.

[Web Intact]

Thank you very much for pointing this out, and for the feedback!

I'll fix the documentation immediately!

[The_Librarian]

Just to bump this thread to the top of the list... :D

I am interested in GWI's offerings, but need a speed test done first.

Whom do I contact in this regards?

I'm an IT pro who requires 24x7 uncapped Internet, even thou it's 128k... better than a 384k ADSL with 1Gb cap in any case... :D and my budget for Internet's less than R500 this year. :(

I live in Silverton x5 (I will PM Google Earth coordinates on request) and does not have full LOS to the Wapadrand or Pierneef towers.

Kind regards

Libs

[Whipme]

Wow, a lot has happened in this thread since my last post!

I have to thank my local guys again, I was having connection issues for weeks and they fixed it for me. Turns out my account was created incorrectly because the person that created it was still training, or something to that effect. Since the problem has been sorted out I have had nothing but smooth sailing for the past month! They even gave me access to their 128k test account while my problems were being sorted out.

Now the only issue I have is lack of p2p access :(
And Firefox acting all weird after extended usage of sites like myspace and youtube. It just stops opening pages, but IE and Opera do it willingly.

Now I have another question...
Is it possible to get access at the University of Pretoria?
I have been fighting about this for years, but they still charge us (students AND staff) R2 per MB for internet access even though they have a 14+Mbps connection that has a fixed monthly cost!!!!
http://www.tenet.ac.za/mrtg-new/up-mc-ipnet-bb.html (Link)

I think it's time that people start using alternative means to reach the Internet.

[Rikus]

And Firefox acting all weird after extended usage of sites like myspace and youtube. It just stops opening pages, but IE and Opera do it willingly.
And how can you blame Webtactless for that?
Increase your cache in firefox!

click tools
click options
click advance
click network and increase the cache!

:cool: :cool:

[Whipme]

I'm not blaming GWI, I realise that it's most likely Firefox or Windoze.

I've always set my cache to 1GB, but my cache monitor never goes over 65MB. Very strange. All I do is move over to Opera when Firefox goes all wonky.

[cyberarmy]

No BT download at all.........tried first time tonight. Is it blocked by GWI?
Can't remeber any fine print in terms and conditions or application form stated that no P2P is allowed.......

[Rikus]

I will be glad if it IS blocked.
I don't see why my speed should be reduced because of others abusing the uncapped facility.
:p :p :p

They should let you pay to use P2P !!!

[Whipme]

Ok, the strangest thing just happened to me...

I was busy browsing on Wikipedia and noticed it was getting very slow but my bandwidth monitor said I was getting full speeds. Then I noticed that uTorrent was actually downloading 2 torrents that I queued earlier to test if I could get them working! I'm getting about 14Kbps sustained on my torrents and I can still use the web.

Unfortunately none of the local trackers work, only the international ones :(

[WRX1KNP]

Ok, the strangest thing just happened to me...

I was busy browsing on Wikipedia and noticed it was getting very slow but my bandwidth monitor said I was getting full speeds. Then I noticed that uTorrent was actually downloading 2 torrents that I queued earlier to test if I could get them working! I'm getting about 14Kbps sustained on my torrents and I can still use the web.

Unfortunately none of the local trackers work, only the international ones :(

Glad to hear you are up :D

Live without local trackers.

[WRX1KNP]

I will be glad if it IS blocked.
I don't see why my speed should be reduced because of others abusing the uncapped facility.
:p :p :p

They should let you pay to use P2P !!!

Others using P2P will NOT affect you. GWI use / enforce QOS (Quality Of Service).

P2P hardly moves during biz hours but changes from 19:00 to 07:00 :cool:

And we all pay for our service, GWI won't be like Telskommels ;) and prescribe how we should use it.

EDIT: For the monthly cost GWI are providing me with a stable, more than fast enough, uncapped = cost effective service here in PMB. Others mileage may vary. I can only control and report on my own & work connections. And I have an ADSL background (ran 2 x 4Mbit lines in my previous place of employment) and it's not always a bed of roses. Same speed degradations that happen to us here on GWI, when inernational gets slow here you can almost bet on it being tthe same through the ADSL network & SAIX. South Africa just has a sucky Internet infrastructre IMHO, we have to live with it and Pray it gets better as we approch 2010 ....

[Rikus]

South Africa just has a sucky Internet infrastructre IMHO, we have to live with it and Pray it gets better as we approch 2010 ....
Please explain to me what the internet has to do with 2010:confused:

[WRX1KNP]

Please explain to me what the internet has to do with 2010:confused:

2010 = Soccer World Cup = Massive Comms Infrastructure Needed.


Also = lots of outside money coming in (long before 2010 :D ) so we can only hope all things telecomms get a good overhaul.

[Rikus]

2010 = Soccer World Cup = Massive Comms Infrastructure Needed.


Also = lots of outside money coming in (long before 2010 :D ) so we can only hope all things telecomms get a good overhaul.
I have said it before and will say it again: The 2010 w/cup will not be hosted in this country!!!

As to the overhaul you speak about, the only overhauling will be done to the expensive cars of the affirmative action appointees heading up these telekomms companies.
:cool:

[The_Librarian]

I'm going to bump this thread again in the hope that somebody will direct me to a WebIntact reseller for a speed test... :D

[Rikus]

Just go to the website and send an e-mail to support.

www.gwisa.com

[The_Librarian]

@ Rikus - ta for da linky, will let you know what happened ;) :)

[Whipme]

Call Amax electronics on 012 543 2394
They're a bit out of your area but they should be able to hook you up.

[WRX1KNP]

Ok, just to thank Stuart from GWI Pietermaritzburg who came out within an hour of my calling him last Friday (16th) to replace our antenna which was fried by a power surge in a BIG electrical storm the previous night.

Thanks for you efforts. Not to mention that you got your hands roasted :mad: by the hot corrugated iron roof you had to crawl along trying to get the unit replaced.

And here is the real plus: We lost our D-Link DI 604 Router to the same storm :( but guess what, the new antenna actually has a router onboard so no need for an external router to maintain the connection :D

Nice work GWI.

- R

[The_Librarian]

Had an GWI installation this morning.

Everything works fine, except for external access to our mail, web and FTP server. (We host our own web, ftp and mail server).

Scratching around a bit revealed that we got assigned a private IP and not an public IP.

I have phoned our reseller and they assured me that they will look at the problem.

So far it works quite well except for the above problems.

I'm impressed with the level of service - we phoned yesterday afternoon, and the techies pitched up this morning.

We're still waiting for hellskommels to deliver us our ADSL line... :rolleyes:

Regards

Libs

[WRX1KNP]

Last night & tonight:

(Part of Router Log follows)

Mar 27 21:17:01 PPPoE connection established.My IP is 10.1.XXX.xxx
Mar 27 21:16:44 PPP LCP Up!
Mar 27 21:16:44 PADS received session id 0x3085
Mar 27 21:16:42 PADR Send
Mar 27 21:16:42 PADO received AC name 'Nedbank2'
Mar 27 21:16:39 PADI Send
Mar 27 21:16:39 PADT Send
Mar 27 21:16:39 PADT Send
Mar 27 21:16:39 PPPoE disconnected
Mar 27 21:16:39 PPPoE start to dial-up
Mar 27 21:16:39 PPP LCP Down :Peer not responding!
Mar 27 21:05:19 PPPoE connection established.My IP is 10.1.XXX.xxx
Mar 27 21:05:16 PPP LCP Up!
Mar 27 21:05:16 PADS received session id 0x306b
Mar 27 21:05:16 PADR Send
Mar 27 21:05:16 PADO received AC name 'Nedbank2'
Mar 27 21:05:15 PADI Send
Mar 27 21:05:15 PADT Send
Mar 27 21:05:15 PADT Send
Mar 27 21:04:30 PPP LCP Up!
Mar 27 21:04:30 PADS received session id 0x305f
Mar 27 21:04:27 PADR Send
Mar 27 21:04:27 PADO received AC name 'Nedbank2'
Mar 27 21:04:17 PADI Send
Mar 27 21:04:08 PADI Send
Mar 27 21:04:03 PADI Send
Mar 27 21:03:57 PADI Send
Mar 27 21:03:57 PADT Send
Mar 27 21:03:57 PADT Send
Mar 27 21:03:57 PPPoE disconnected
Mar 27 21:03:56 PPPoE start to dial-up
Mar 27 21:03:56 PPP LCP Down :Peer not responding!
Mar 27 21:01:37 PPPoE connection established.My IP is 10.1.XXX.xxx
Mar 27 21:01:36 PPP LCP Up!

(many more pages like this) :confused:

This has been the case both last night and tonight. After months (I installed the router December last year) of very stable operation - would get the odd disconnect happening like this every so often. Perhaps once / day (normally around 21:00) at most. Never knew it happened unless I checked the logs, the re-con normally only takes a second or so. This log shows a different story.

Was OK this afternoon when my daughter used it (starting say around 16:00) up to around 19:00 ... Router Log is about 10 pages long from 19-21:00, same error.

With the connection dropping this frequently service is obviously unusable. (This post courtesy of Vodacom 3G, first time I have had to use it at home as a backup in a looooong while.) I will be working at home 2mrow so will see what happens during the day.

@Webintact: What gives? Outside interference? Looks that way to me ...

Thanks in advance!

- R

EDIT: OK, it's been stable since 21:40 (almost 22:40 now, so a whole hour!) ...
Back to normal ...

Mar 27 21:40:19 PPPoE connection established.My IP is 10.1.XXX.xxx
Mar 27 21:40:19 PPP LCP Up!
Mar 27 21:40:19 PADS received session id 0x30df
Mar 27 21:40:17 PADR Send
Mar 27 21:40:17 PADO received AC name 'Nedbank2'
Mar 27 21:40:15 PADI Send
Mar 27 21:39:53 PADI Send
Mar 27 21:39:53 PADT Send
Mar 27 21:39:53 PADT Send
Mar 27 21:39:53 PPPoE disconnected
Mar 27 21:39:53 PPPoE start to dial-up
Mar 27 21:39:53 PPP LCP Down :Peer not responding!
Mar 27 21:32:54 PPPoE connection established.My IP is 10.1.XXX.xxx
Mar 27 21:32:52 PPP LCP Up!
Mar 27 21:32:52 PADS received session id 0x30b1

:confused:

[Whipme]

I've had relatively unstable bandwidth for a few days as well.
Spoke to my reseller and he said that GWI is having issues with their ISP's. Something about servers and bandwidth and backup servers. I would be lying if I said I knew exactly what was going on. He said they're using their backup system at the moment instead of both the primary and the backup. So I get slow access during the day but night-time is ok, back to normal speeds.

With regard to p2p access I've been using uTorrent for a while now and I find that if I use the TorrentFinder addon for Firefox I can get just about anything to work. The speeds are not stellar, but it's totally usable. All I needed to do was under the BitTorrent settings I set Protocol Encryption to "Forced" and everything works. You'll find that only some torrents work, but I think that by enabling encryption you are limited to peers using either uTorrent or those also using encryption.

[WRX1KNP]

Hmmm, interesting ...

Have just checked the Router Logs, last entry was at 21:40 last night so it's been up, fast & stable since then:

Mar 27 21:40:19 PPPoE connection established.My IP is 10.1.XXX.xxx
Mar 27 21:40:19 PPP LCP Up!
Mar 27 21:40:19 PADS received session id 0x30df
Mar 27 21:40:17 PADR Send
Mar 27 21:40:17 PADO received AC name 'Nedbank2'
Mar 27 21:40:15 PADI Send
Mar 27 21:39:53 PADI Send
Mar 27 21:39:53 PADT Send
Mar 27 21:39:53 PADT Send
Mar 27 21:39:53 PPPoE disconnected
Mar 27 21:39:53 PPPoE start to dial-up
Mar 27 21:39:53 PPP LCP Down :Peer not responding!

(See the EDIT on my post last night)

Let's see what GWI say today. I would suspect (in my case) it's not an ISP issue as the "LCP Down" refers to Link Control Protocol which is kind of at Layer 3 (if I remember my OSI 7 layer model correctly ;) ) and as such is at the comms level at the tower I hook into.

Had a lot of this kind of instability when I first installed this service (Nov 2006 IIRC) but I never had the Router then so I never knew what the error was. At that stage "outside interference" was mentioned by someone (like another strong WiFi signal on the same channel) but using Net Stumbler shows nothing (other than what should be there, all many channels apart :confused: )

Let's hope it's a temporary thing, I use the system mostly at night myself so it's a pain in the A$$ when this happens. My kid uses it mid to late afternoon (school work plus the usual ;) ) so she's OK.

- R

[The_Librarian]

We're up and running on a 256k link.

Impressed with the whole setup so far, and thankful that it's working. (otherwise I'd be in deep schitte by now...).

Reseller said we can bump the speed up to 5Mb if needed... now *that* is impressive.

[MGJ]

Not on the 2.4Ghz you are down linking to the client. Maybe on 5.8Ghz

[cyberarmy]

ping is very bad for the past few days, mweb, telkom ping 300ms up.....

[Rikus]

w/i has huge problems lately.
more and more frequent.

[The_Librarian]

w/i has huge problems lately.
more and more frequent.

Is it on their own infrastructure, or is it outside?

And what is the problems?

[WRX1KNP]

w/i has huge problems lately.
more and more frequent.

Been 99.9&#37; here in PMB, both work & home for as long as I can remember.

Apart from the last two nights weird happenings it's been, well as good as it's always been. :D

So far so good tonight, last night this time the Router had declared war on the Nedbank Tower :eek:

- R

[Rikus]

Is it on their own infrastructure, or is it outside?

And what is the problems?
Who knows.
According to the speedtest on their site, my linespeed is 42.
You e-mail them and get an e-mail back with a ref number.
The next day you get another e-mail, quoting the ref no, saying that "according to our records this problem has been sorted out", so you e-mail again and get another ref no, and the next day.......and on and on....

[cyberarmy]

maybe that's why? notice on GWISA
General News
03/26/07
Our network is continually expanding and now Harrismith have almost completed links as far as Escort and will soon link with Heidelberg.
Natal Midlands (Howick) will be going live shortly. Heidelberg, Meyerton and Potchefstroom are now linked into the Johannesburg backbone while Warmbaths and Pietersburg are two weeks away from Johannesburg Backbone.

[cyberarmy]

IS rosebank data centre test 256kbits/s connection http://speedtest-rba.isdsl.net/
Start Time: 20:03:55
End time: 20:03:15
Download Size: 409600 bytes
Time Delta: 19.771973848343 seconds
Download Speed: 20 KBytes/s
Line Speed: first time 160 kbits/s
retest 144 kbits/s


openweb test
115.8 kbps 1st
79.6 kbps 2nd

[WRX1KNP]

IS ADSL Local Speed Test to Internet Solutions Rosebank Data Centre
Please wait testing speed now...

Start Time: 22:03:49
End time: 22:03:54
Download Size: 409600 bytes
Time Delta: 5.0827429294586 seconds
Download Speed: 79 KBytes/s
Line Speed: 632 kbits/s

Something wrong with the timestamp, its been 22:03 all night ;)

Again:

IS ADSL Local Speed Test to Internet Solutions Rosebank Data Centre
Please wait testing speed now...

Start Time: 22:03:14
End time: 22:03:19
Download Size: 409600 bytes
Time Delta: 5.2408728599548 seconds
Download Speed: 76 KBytes/s
Line Speed: 608 kbits/s

Not sure how it gets to show line speed faster than 512Kb but the "norm" here is around 500 kbits/s when things are good. (I have a 512Kb service)

No repeat of the last two nights hassles.

Happy again :D

[cyberarmy]

I got problems with GWI's spam filter. It filters out my legit emails!! Chris pls check your PM.

[Web Intact]

PM checked - it'd be quicker to call or email support to resolve this, but I'll follow it up too - Maybe an SMTP address you need to change as in Gmail?


maybe that's why? notice on GWISA
General News
03/26/07
Our network is continually expanding and now Harrismith have almost completed links as far as Escort and will soon link with Heidelberg.
Natal Midlands (Howick) will be going live shortly. Heidelberg, Meyerton and Potchefstroom are now linked into the Johannesburg backbone while Warmbaths and Pietersburg are two weeks away from Johannesburg Backbone.

And that is why the service has suffered recently in the Gauteng and NW area - but we've just completed a partial backbone upgrade in JHB to cope with the load, and it's worked well. We've been including new failover links while we're at it, so JHB, East Rand, PTA, Vereeniging, Meyerton, Sasolburg, Vanderbijl Heidleburg, Potch and Rustenburg should notice a difference in ping times and speed, as well as the consistency of their service.


We're up and running on a 256k link.

Impressed with the whole setup so far, and thankful that it's working. (otherwise I'd be in deep schitte by now...).

Reseller said we can bump the speed up to 5Mb if needed... now *that* is impressive.

Good to hear your happy!

And the 5Mbps is just not true, I'm afraid. On a standard 2.4 connection, we don't supply anything greater than 1Mbps.
Would you mind PM-ing me the details of the reseller who advised you - I'd just like to make sure they are not mis-informing people...

[[OUPA]MrNutz]

do you guys (PMB) stil have the 512k connections that are so well priced (sub 1k).

[Web Intact]

Not as a standard uncapped package... best check with PMB direct and see if they are offering any deals/specials...

[WRX1KNP]

:confused:

Same problem as we had on the Nedbank Tower about a month back, see these two posts for details:

http://mybroadband.co.za/vb/showpost.php?p=953457&postcount=315

http://mybroadband.co.za/vb/showpost.php?p=953724&postcount=317

Started last week Tuesday or so, system became unusable by Sunday. As I am not here during the day I can only check the Router Logs when I get home. Tonight I have 20 pages (very similar to the above) from today alone, started dropping connection at 11 AM odd:

Apr 24 11:21:53 PPP LCP Down :Peer not responding!

and the last message:

Apr 24 19:19:11 PPP LCP Down :No network protocols running!

Router only holds 20 pages of logs AFAIK.

Also, pinging the tower shows response times as high as 4,000 Ms :eek:

Did I mention that the tower is LOS 500m away? Netstumbler shows a -75DBm signal on my Laptop. As far as I can recall that's normal.

Wassup GWI?

Please lets fix this!

[WRX1KNP]

Not sure about what is happening at home (Nedbank) but things are fine out here at work on the Eastwood Tower.

Here's a thought: http://mybroadband.co.za/vb/showpost.php?p=991360&postcount=15 :mad:

My "fault" seems so random that I could easily attribute it to "outside interference"

Still waiting on GWI .....

[WRX1KNP]

[Setting a new record: 3 Posts in a row!]

Home is GONE, been this way the whole day I would guess.

Dis / Reconnects every minute. Service unusable. Got to be a problem at the Nedbank tower as Eastwood (work) has been fine today.

No response from GWI PMB.

Wassup guys?

Do I order ADSL like bboy next door did 6 months ago?

Timing could not be worse, as from 2mrow 4PM my office is at home, I will be needing Internet TO EARN A LIVING!

Thank God for Voda 3G and their recently introduced Pre paid Data Bundles - 19c / Mb. At least I have a backup plan. Feel sorry for those that don't.

:mad:

[murray654]

Hi,

I am in the Harrismith region. For some time now I get the error "site doesn't support resume" on sites that deffinately do. Whenever I try download anything I only get one connection. It frequently times out.

Right now my 20mb download from za.php.net is on retry number eight. There is a single thread. It has slowed to 3.11k and will probably break pretty soon. I need this download. Kindly assist in rectifying this.

Or should I disconnect this wireless "broadband" and use the landline which is faster and more reliable!!!

Correction, its now on retry number nine. 5.4k/s

Best regards,

Murray

[murray654]

Well, I'll be...

URL http://za.php.net/distributions/php-5.2.1-win32-installer.msi
Comment
Resume No
Local File C:\Downloads\software\php-5.2.1-win32-installer.msi
File Date 02/12/07 14:31:48
File Size 20037640
Completed 20037640
Total Time 01:06:56
Average Speed 4.87 KB/s
Create Time 04/26/07 14:24:31
Complete Time 04/26/07 15:31:46

The download actually completed. Eventually. I sure would have saved time with a dial up connection. Its taken me over 3 hours to get the stupid file. My friends down the road can get a 16mb file in 6 minutes - using GPRS.

There is something wrong with my connection and I dont know what it is.

Please can you look into it.

Regards,

Murray

---
The wireless router was restarted and the downloads are happening at reasonable speed, but only on one thread. Multi thread is not working.

[ath0]

Hi,

I am in the Harrismith region. For some time now I get the error "site doesn't support resume" on sites that deffinately do. Whenever I try download anything I only get one connection. It frequently times out.

Right now my 20mb download from za.php.net is on retry number eight. There is a single thread. It has slowed to 3.11k and will probably break pretty soon. I need this download. Kindly assist in rectifying this.

Or should I disconnect this wireless "broadband" and use the landline which is faster and more reliable!!!

Correction, its now on retry number nine. 5.4k/s

Best regards,

Murray

EISH.

[cyberarmy]

I want to know what's wrong with GWI's proxy, Just now another crash or fault so no browsing for maybe an hour? 3rd time in about a month.......

[Web Intact]

Hi all - apologies for the extended absence...

murray654 - please call your local agents and advise them of this problem. This is not a support forum, so your support requests may go un-noticed here for quite a while leaving you frustrated... or you may call our national support line (see our website).

WRX1KNP - hope you came right with your local guys... if not please PM me...

cyberarmy - yes, our JHB proxy is starting to creak under the load. We'll be upgrading very soon, have no fear...

[WRX1KNP]

Hi all - apologies for the extended absence...

>>>>>>>
WRX1KNP - hope you came right with your local guys... if not please PM me...
>>>>>>>


Thanks. Things kind of sorted themselves out early May. Local guys tested EVERYTHING, no problems found this end BUT we did have funny results when testing my WAP, talk to S.G. about it if you want the details ...

New problem: P2P disbaled? I have not done anything P2P in probably a week or so, trying to download a short documentary tonight - NADA. :sick:

Who else (who normally has P2P / uTorrent functional) with this problem?

[WRX1KNP]

>>>>>>>>>>>>>>>

New problem: P2P disbaled? I have not done anything P2P in probably a week or so, trying to download a short documentary tonight - NADA. :sick:

Who else (who normally has P2P / uTorrent functional) with this problem?

Thought it was perhaps just last night. Different machine tried as well today, still nothing - definitely been blocked or what :confused:

[cyberarmy]

GWI internet down from Sat 11pm ish......only backup 10am monday monrning......Called after hour support, voice mail and box full!!! At obviously no one at the office during weekend......What was wrong??

[[OUPA]MrNutz]

GWI internet down from Sat 11pm ish......only backup 10am monday monrning......Called after hour support, voice mail and box full!!! At obviously no one at the office during weekend......What was wrong??

^^

nice support from GWI eh...sooooo happy i showed them the door..

ADSL ftw!
:D

[cyberarmy]

GWI's service is quite consistent in my area, especially no problem after rains like ADSL.......

[Cujo]

Hello

What kind of speeds do you get with this service ? Im waiting on a mail from their sales team.

Thanks

[WRX1KNP]

Hello

What kind of speeds do you get with this service ? Im waiting on a mail from their sales team.

Thanks

Doing a speed test now, wrong time of day :( as the whole of SA's Internet slows down around lunch (I used to run a big Internet Cafe on 2 x 4mbit ADSL, similar deal):

IS ADSL Local Speed Test to Internet Solutions Rosebank Data Centre
Please wait testing speed now...
Start Time: 12:05:29
End time: 12:05:46
Download Size: 409600 bytes
Time Delta: 17.021450042725 seconds
Download Speed: 23 KBytes/s
Line Speed: 184 kbits/s

IS ADSL Local Speed Test to Internet Solutions Rosebank Data Centre
Please wait testing speed now...
Start Time: 12:09:02
End time: 12:09:09
Download Size: 409600 bytes
Time Delta: 7.7044699192047 seconds
Download Speed: 52 KBytes/s
Line Speed: 416 kbits/s

IS ADSL Local Speed Test to Internet Solutions Rosebank Data Centre
Please wait testing speed now...
Start Time: 12:09:32
End time: 12:09:40
Download Size: 409600 bytes
Time Delta: 7.9779031276703 seconds
Download Speed: 50 KBytes/s
Line Speed: 400 kbits/s


Earlier this morning it was pretty snappy, I would guess the morre usual 524 kbit/sec. Average? Don't know, probably around 400 ....

The issues I had with my local tower (earlier in this thread) have vanished :D as mysteriously as they arrived, have not had a disconnect since June 11th. Used to get like 1 / day, when it gave all the grief a few weeks ago it was like 1 every couple minutes.

Just the Peer 2 Peer that's still seems disabled, apparently some software upgrades on routers to catch folk who leach like 80Gig a month :eek:

Bear in mind: I am in Pietermaritzburg. YMMV (Your Mileage May Vary). Damm good service for what we are paying here!

- R

[Reptile2025]

Well, I'm still waiting for them to come do a signal test, SINCE JANUARY. So, good luck on the mail.

[murray654]

Hi,

Secure sites are basically non-functional. Reported this on Tuesday 17th. Still awaiting a solution.

I have to dial up to do banking.

Anyone else having similar problems?

Sincerely,

Murray

[Web Intact]

Hi Murray654,

Where do you connect, and which sites exactly do you have a problem with? We spoke to FNB yesterday, and they confirmed they had a problem on their side...

Also, have you checked your MTU settings if you are using a router?

[WRX1KNP]

Hi,

Secure sites are basically non-functional. Reported this on Tuesday 17th. Still awaiting a solution.

I have to dial up to do banking.

Anyone else having similar problems?

Sincerely,

Murray

I'm OK here in Pietermartizburg.

@Webintact: What's up with P2P? Been disabled 24 x 7 like two months now?

[murray654]

Hi Murray654,

Where do you connect, and which sites exactly do you have a problem with? We spoke to FNB yesterday, and they confirmed they had a problem on their side...

Also, have you checked your MTU settings if you are using a router?

Thanks, it is working now. It may have been an FNB problem. A user was complaining she was kicked out of Kalahari, but it turns out she was trying to pay using Ebucks - the FNB reward program.

Another user had problems with online share-trading. Maybe the share trading site is also affiliated to FNB? I think it was PSG online.

Now I can stop paying Telkom for Internet usage. :cool:

Best regards,

Murray

[Web Intact]

I'm OK here in Pietermartizburg.

@Webintact: What's up with P2P? Been disabled 24 x 7 like two months now?

Until we can start offering public IP's to all customers as a matter of course, some of the big name publishing houses of movies & music are insisting we clamp down on P2P activity.

Our NAT-ted internet IP's are being traced and targeted with threats of legal action by these companies for downloading movies & music, and we're ultimately responsible.
This is starting to be considered as legislation in the US as well as Europe. It's going to be banned all over the world very soon, with lengthy jail sentences being proposed for abusers.

Until we can pass that responsibility directly onto our clients, we have to try and stop it; and we're working hard at making it even tighter.

P2P's going to have to go deep underground to live much longer and abused as it has been up till now... apologies from GWI, but it's really beyond our control at this stage.

:(

[cyberarmy]

And when could we expect to get our own public IPs?

[Web Intact]

They're already available, but only limited and at an additional charge.

We'll give them as a matter of course when we qualify as a tier 1 ISP - we apply regularly, so there's no timeline.
As soon as we can.

[WRX1KNP]

Until we can start offering public IP's to all customers as a matter of course, some of the big name publishing houses of movies & music are insisting we clamp down on P2P activity.

Our NAT-ted internet IP's are being traced and targeted with threats of legal action by these companies for downloading movies & music, and we're ultimately responsible.
This is starting to be considered as legislation in the US as well as Europe. It's going to be banned all over the world very soon, with lengthy jail sentences being proposed for abusers.

Until we can pass that responsibility directly onto our clients, we have to try and stop it; and we're working hard at making it even tighter.

P2P's going to have to go deep underground to live much longer and abused as it has been up till now... apologies from GWI, but it's really beyond our control at this stage.

:(

OK, makes sense, no problem - what about USENET News Servers? As we have to "subscribe" (and pay!) for these servers we would be "traceable" ...

I don't download movies anyway and my daughter "finds" all her MP3's Lord (alone knows how) as std HTML downloads. So for me it's only some TV stuff (Prison Braek, Top Gear) and it would seem that the TV show ppl don't mind as much?

[diebaas]

Good day,

Im a new gwi subscriber, i've been with gwi for a few weeks now but i have only one concern after reading all the posts on this forum, AM I GONNA HAVE PROBLEMS WITH THE SERVICE,:confused:

The reason why im getting worried is because it seems like gwi has had alot of hassels,

Ive heard a birdie telling me that the goverment might ban 2.4 and what would happen then.

With telkom dropping their prices and has reached the 4mb connection would we as clients of gwi get improved connection speeds at the same rate per month.


Not all bad, up to date im quite happy with the network and speed.

[Web Intact]

Well, this thread is a month shy of it's 3rd birthday, and we're still signing on new customers...

It's a platform for people to air their concerns and troubles, and we keep up with what people are saying here. It seems bad, because people usually comment when something goes wrong - very few people drop in to say everything is fine... would you?


Good day,
the goverment might ban 2.4 and what would happen then.


erm... unlikely - that's lke saying they'll ban TV or FM radio... unless you meant something more specific? You won't be left high & dry, if that's what you're worried about. The frequency and technology we use to deliver your service may change... that's all.


With telkom dropping their prices and has reached the 4mb connection would we as clients of gwi get improved connection speeds at the same rate per month.

When Telkom no longer monopolise international access & drop their wholesale prices, you'll see prices drop everywhere. We make a very thin margin, as do all the other ISP's out there. It's a cut-throat market...
Connection speed choices will most likely stay the same at a cheaper price if/when this happens. We'll soon be introducing a capped option for less...



Not all bad, up to date im quite happy with the network and speed.

Well knock me over with a feather!
;)

[diebaas]

When Telkom no longer monopolise international access & drop their wholesale prices, you'll see prices drop everywhere. We make a very thin margin, as do all the other ISP's out there. It's a cut-throat market...
Connection speed choices will most likely stay the same at a cheaper price if/when this happens. We'll soon be introducing a capped option for less...
;)

Ok thanks for the clarity, feeling much better now.

Also as far as the connections go i might have miss stated myself, AS GWI SUNSCRIBER IM GETTING MY MONEY'S WORTH FOR WHAT I'AM PAYING FOR AND WILL BE MORE THAN HAPPY TO REFER OTHER CUSTOMERS TO YOU.

Thanx

No more worries!!

[vrapt0r]

The only problem I have is when the system restarts at around 12 at night on sunday and doesnt come back until the next morning

Other than that im happy

[Web Intact]

The only problem I have is when the system restarts at around 12 at night on sunday and doesnt come back until the next morning

Other than that im happy

Fortunately this is not something that happens all the time. Sunday night is normally when we upgrade equipment when it's needed, for that very reason. I'm speaking mainly of he Gauteng/Verizon network here.
Sometimes a remote upgrade doesn't go as smoothly as it should, and occasionally towers don't come back online. We do it on Sunday night in case this happens so we don't have any problems reaching the site on a weekend.

[diebaas]

Is there a way you can boost a signal. lets say is you are receiving a 41&#37; signal on avarage to a 65 or 70% signal.

[WRX1KNP]

Is there a way you can boost a signal. lets say is you are receiving a 41% signal on avarage to a 65 or 70% signal.

No need to ... Our office connection was running as low as 20% (almost 6KM distance :eek:) and it NEVER used to drop, even when it was raining ...

I am 500m Line Of Sight from my tower and I think I average around 40% (only using a small Yagi) and it's stable ...

- R

[cyberarmy]

bad ping and speed today with GWI? ping mweb average 200+ and telkom.co.za got 1000+ spike.........

[diebaas]

No need to ... Our office connection was running as low as 20% (almost 6KM distance :eek:) and it NEVER used to drop, even when it was raining ...

I am 500m Line Of Sight from my tower and I think I average around 40% (only using a small Yagi) and it's stable ...

- R

Ok if you say so. I trust in you

[Kloon]

No need to ... Our office connection was running as low as 20% (almost 6KM distance :eek:) and it NEVER used to drop, even when it was raining ...

I am 500m Line Of Sight from my tower and I think I average around 40% (only using a small Yagi) and it's stable ...

- R

Ja it seems that it dont drop, but have a closer look at the packet los and you'll see just how much.

[Web Intact]

Ja it seems that it dont drop, but have a closer look at the packet los and you'll see just how much.

Not true - your signal strength generally will not affect packet loss if within certain limits. Signal quality is a different story...

Packet loss is normally indicative of interference, although it is also symptomatic of a (very) weak signal.

40&#37; signal strength is plenty - depending on your connection speed. My home connection connects to the tower at 32%, and I can pull 2Mbps through it...

[vrapt0r]

Fortunately this is not something that happens all the time. Sunday night is normally when we upgrade equipment when it's needed, for that very reason. I'm speaking mainly of he Gauteng/Verizon network here.
Sometimes a remote upgrade doesn't go as smoothly as it should, and occasionally towers don't come back online. We do it on Sunday night in case this happens so we don't have any problems reaching the site on a weekend.

Ok I see so sunday no WoW for me lol :)

[diebaas]

Fortunately this is not something that happens all the time. Sunday night is normally when we upgrade equipment when it's needed, for that very reason. I'm speaking mainly of he Gauteng/Verizon network here.
Sometimes a remote upgrade doesn't go as smoothly as it should, and occasionally towers don't come back online. We do it on Sunday night in case this happens so we don't have any problems reaching the site on a weekend.

Did gwi do another upgrade last night because the service was ruuning below avarage this morning. But its not sunday:D

[Web Intact]

Did gwi do another upgrade last night because the service was ruuning below avarage this morning. But its not sunday:D


You beat me to it! I was just going to post info about last night's disruption and it seems you already know what happened!

Yes, we did do an upgrade starting at about 9pm, and worked on it till 3am. Unfortunately some bits went pear-shaped in the Verizon data center, and to get in after midnight is not that easy...

It's all running smoothly now, and those in Gauteng & NW should notice an improvement in browsing speeds especially.
Different types of low-priority traffic (especially encrypted P2P & the like) has been diverted away from the Verizon backbone to the IS network, and this should improve the overall experience.

:cool:

[cyberarmy]

......ping telkom.co.za, mweb.co.za
response time above 200+ and lots of time outs....I am connecting to north cliff 2. I felt like my browsing is on IS or even worse all the time since this Sunday. Forever lag....overseas website ping usually around 600+, just now it's 1200ms+......

[Web Intact]

I felt like my browsing is on IS or even worse all the time since this Sunday.

yes - that is correct, which is why we made the changes. actually, it's been somewhat longer than just since Sunday.


overseas website ping usually around 600+, just now it's 1200ms+......

Your pings will not give a true indication of where everythings going...

At this stage they are running through the default (low priority) route, but your browsing, mail & http downloads through VZN.

*edit*
pings now reflect the prioritised route.... back to <300ms to google.com

[cyberarmy]

Would this re-routing affect local gaming?

[Web Intact]

I don't know yet - post your experiences here and we'll track it

[cyberarmy]

It's unplayable. Tried play my usual online FPS FEAR combat on saix servers DM:196.4.79.8 and TDM 196.4.79.48, DM server ingame ping between 100+ to 200+, That's close to international player's ping. I previously get below 50 ping with GWI. TDM server haven't tried yet but ping from server list, 466ms.....

[vrapt0r]

I can connect to WoW but with a 10000 ping
and I cant connect to some sites
:(

[cyberarmy]

yup......really unstable

[diebaas]

You beat me to it! I was just going to post info about last night's disruption and it seems you already know what happened!
:cool:

Ive got an suggestion:

Seeing that GWI sends us an sms if our payments doesn't go through why dont sent us an sms on the tower status and of planned upgrades and dates, this will improve your service even more and will impress upcomming clients when they speak to current clients and ask hows the service.

Just a suggestion:D

Think about it and let us know before we let you know.............. like today.

[Web Intact]

It's unplayable. Tried play my usual online FPS FEAR combat on saix servers DM:196.4.79.8 and TDM 196.4.79.48, DM server ingame ping between 100+ to 200+, That's close to international player's ping. I previously get below 50 ping with GWI. TDM server haven't tried yet but ping from server list, 466ms.....


Strange - these are my results:


Tracing route to raidium.saix.net [196.4.79.8]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.11.1
2 5 ms 4 ms 4 ms 10.0.96.51
3 10 ms 9 ms 27 ms 10.0.96.10
4 8 ms 6 ms 6 ms 172.16.0.65
5 5 ms 8 ms 7 ms 172.16.0.1
6 11 ms 7 ms 5 ms vlan572.hr3.jnb6.alter.net [196.31.43.213]
7 9 ms 5 ms 7 ms ge4-0-0.gw1.jnb6.alter.net[196.30.156.130]
8 7 ms 5 ms 7 ms srp1-0.br1.jnb6.alter.net [196.30.156.8]
9 9 ms 7 ms 7 ms other-side.atm6-0sub1.br1.jnb6.alter.net [196.31.39.53]
10 9 ms 8 ms 7 ms 196.43.25.137
11 30 ms 8 ms 10 ms tpr-ip-esr-1-ge-6-0-0.telkom-ipnet.co.za [196.43.10.86]
12 tpr-ip-esr-1-ge-6-0-0.telkom-ipnet.co.za [196.43.10.86]
reports: Destination net unreachable.

you might want to get your connection to the tower checked...

We need to start gathering details of these game connections to do something about it, and you can help by emailing them to support@webintact.net.
Please try and be constructive and include as much info as you can (ports, protocol etc). If this doesn't clash with any of our new routing policies, I don't see a problem with re-routing the traffic.


Think about it and let us know before we let you know.............. like today.

Thanks - we will... last night was not planned the way it turned out, and we were aware of it as we were working on it all night, but we were running by 9.30am...

[vrapt0r]

Ok, heres three:

World of Warcraft and Burning Crusade:
TCP 3724.
This uses the Blizzard Downloader, which downloads patches, also uses TCP ports 6112 and the range 6881-6999.

Steam (Counter-Strike and the like) is:
UDP 1200 (For the Friends service)
UDP 27000 to 27015 inclusive
TCP 27020 to 27050 inclusive

Warcraft 3:
TCP 6112

Here you go, I'm sorry i posted these on the forums but when ever i send a email to your support they never reply. I'll send them in case anyway.

I hope you can reroute these, I'm not sure if any of these conflict with anything. Thank you

[Web Intact]

Seems fine, except for the Blizzard patch downloader.
Bittorrent and it's relatives use the same default source ports.

If anything is not on this list:
http://portlist.host.sk/index.php?section=games_ports

Please post here.

Thanks

[cyberarmy]

FEAR COMBAT uses port 27888, don't know it's TCP or UDP
tried TDM 196.4.79.8 server just now, ingame 400-500 ms ping
tried ping mweb.co.za, telkom.co.za, ping around 130 to 140 average

Logon to my router, checked signal, looks normal. What else Can I check? I connect to North Cliff 2 tower.

[vrapt0r]

Thank you very much!

The patch downloader thing is fine you can download them off the net normally anyway!

EDIT: I checked fear and its both TCP and UDP

[Web Intact]

FEAR COMBAT uses port 27888, don't know it's TCP or UDP
tried TDM 196.4.79.8 server just now, ingame 400-500 ms ping
tried ping mweb.co.za, telkom.co.za, ping around 130 to 140 average

Logon to my router, checked signal, looks normal. What else Can I check? I connect to North Cliff 2 tower.

Ok - I misread your post. I see INGAME ping is 400-500. OK, that sounds like it could be right, as your game is still going through the low priority route right now mixed with all the P2P.

The other pings I don't get, as from Northcliff I have:

[admin@JHB - Northcliff] > ping www.telkom.co.za
198.54.202.4 64 byte ping: ttl=246 time=72 ms
198.54.202.4 64 byte ping: ttl=246 time=48 ms
198.54.202.4 64 byte ping: ttl=246 time=70 ms
198.54.202.4 64 byte ping: ttl=246 time=65 ms
198.54.202.4 64 byte ping: ttl=246 time=110 m
.
..
...
183 packets transmitted, 182 packets received, 0% packet loss
round-trip min/avg/max = 33/71.2/275 ms

And I tested your connection now and it averages around 30ms when idle...

5/34.6/141 ms
:confused:

AND it's peak time right now...

Actually - looking at it, it seems about right - you should be getting about 100ms to telkom.co.za (70 + 30) or better... ping to the tower (tracert for the correct IP) and test your latency there.

[cyberarmy]

Pinging 10.0.96.72 with 32 bytes of data:

Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=207ms TTL=63
Reply from 10.0.96.72: bytes=32 time=139ms TTL=63
Reply from 10.0.96.72: bytes=32 time=50ms TTL=63

Ping statistics for 10.0.96.72:
Packets: Sent = 4, Received = 4, Lost = 0 (0&#37; loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 207ms, Average = 100ms

Pinging 10.0.96.72 with 32 bytes of data:

Reply from 10.0.96.72: bytes=32 time=247ms TTL=63
Reply from 10.0.96.72: bytes=32 time=43ms TTL=63
Reply from 10.0.96.72: bytes=32 time=87ms TTL=63
Reply from 10.0.96.72: bytes=32 time=7ms TTL=63

Ping statistics for 10.0.96.72:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 247ms, Average = 96ms

[cyberarmy]

It's north cliff TWO, not north cliff, I mention this the third time now.

[Web Intact]

It's north cliff TWO, not north cliff, I mention this the third time now.

No - you are connected to SSID northcliff TWO

My pings are from the router, not the antenna! There is no such thing as the 'Northcliff2 tower'. There is only one northcliff tower with two SSID's

4 pings are not much good to man nor beast - kindly run a continuous ping of +/- 200 pings and record your results.

[cyberarmy]

doing that, will post log shortly.

[cyberarmy]

C:\Documents and Settings\Admin>ping 10.0.96.72 -t

Pinging 10.0.96.72 with 32 bytes of data:

Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=68ms TTL=63
Reply from 10.0.96.72: bytes=32 time=532ms TTL=63
Reply from 10.0.96.72: bytes=32 time=482ms TTL=63
Reply from 10.0.96.72: bytes=32 time=512ms TTL=63
Reply from 10.0.96.72: bytes=32 time=424ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Reply from 10.0.96.72: bytes=32 time=7ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=13ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Reply from 10.0.96.72: bytes=32 time=7ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=8ms TTL=63
Reply from 10.0.96.72: bytes=32 time=352ms TTL=63
Reply from 10.0.96.72: bytes=32 time=64ms TTL=63
Reply from 10.0.96.72: bytes=32 time=8ms TTL=63
Reply from 10.0.96.72: bytes=32 time=14ms TTL=63
Reply from 10.0.96.72: bytes=32 time=14ms TTL=63
Reply from 10.0.96.72: bytes=32 time=8ms TTL=63
Reply from 10.0.96.72: bytes=32 time=8ms TTL=63
Reply from 10.0.96.72: bytes=32 time=7ms TTL=63
Reply from 10.0.96.72: bytes=32 time=12ms TTL=63
Reply from 10.0.96.72: bytes=32 time=56ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=46ms TTL=63
Reply from 10.0.96.72: bytes=32 time=301ms TTL=63
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=7ms TTL=63
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=30ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=25ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=21ms TTL=63
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=135ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=169ms TTL=63
Reply from 10.0.96.72: bytes=32 time=254ms TTL=63
Reply from 10.0.96.72: bytes=32 time=508ms TTL=63
Reply from 10.0.96.72: bytes=32 time=332ms TTL=63
Reply from 10.0.96.72: bytes=32 time=27ms TTL=63
Reply from 10.0.96.72: bytes=32 time=192ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Reply from 10.0.96.72: bytes=32 time=140ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=60ms TTL=63
Reply from 10.0.96.72: bytes=32 time=98ms TTL=63
Reply from 10.0.96.72: bytes=32 time=14ms TTL=63
Reply from 10.0.96.72: bytes=32 time=502ms TTL=63
Reply from 10.0.96.72: bytes=32 time=439ms TTL=63
Reply from 10.0.96.72: bytes=32 time=117ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Reply from 10.0.96.72: bytes=32 time=12ms TTL=63
Reply from 10.0.96.72: bytes=32 time=11ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=210ms TTL=63
Reply from 10.0.96.72: bytes=32 time=237ms TTL=63
Reply from 10.0.96.72: bytes=32 time=7ms TTL=63
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=122ms TTL=63
Reply from 10.0.96.72: bytes=32 time=260ms TTL=63
Reply from 10.0.96.72: bytes=32 time=94ms TTL=63
Reply from 10.0.96.72: bytes=32 time=113ms TTL=63
Reply from 10.0.96.72: bytes=32 time=10ms TTL=63
Reply from 10.0.96.72: bytes=32 time=97ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=21ms TTL=63
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=45ms TTL=63
Reply from 10.0.96.72: bytes=32 time=239ms TTL=63
Reply from 10.0.96.72: bytes=32 time=22ms TTL=63
Reply from 10.0.96.72: bytes=32 time=11ms TTL=63
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=68ms TTL=63
Reply from 10.0.96.72: bytes=32 time=151ms TTL=63
Reply from 10.0.96.72: bytes=32 time=102ms TTL=63
Reply from 10.0.96.72: bytes=32 time=191ms TTL=63
Reply from 10.0.96.72: bytes=32 time=194ms TTL=63
Reply from 10.0.96.72: bytes=32 time=113ms TTL=63
Reply from 10.0.96.72: bytes=32 time=286ms TTL=63
Reply from 10.0.96.72: bytes=32 time=414ms TTL=63
Reply from 10.0.96.72: bytes=32 time=227ms TTL=63
Reply from 10.0.96.72: bytes=32 time=148ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Reply from 10.0.96.72: bytes=32 time=19ms TTL=63
Reply from 10.0.96.72: bytes=32 time=69ms TTL=63
Reply from 10.0.96.72: bytes=32 time=52ms TTL=63
Reply from 10.0.96.72: bytes=32 time=28ms TTL=63
Reply from 10.0.96.72: bytes=32 time=40ms TTL=63
Reply from 10.0.96.72: bytes=32 time=112ms TTL=63
Reply from 10.0.96.72: bytes=32 time=7ms TTL=63
Reply from 10.0.96.72: bytes=32 time=175ms TTL=63
Reply from 10.0.96.72: bytes=32 time=30ms TTL=63
Request timed out.
Reply from 10.0.96.72: bytes=32 time=36ms TTL=63
Reply from 10.0.96.72: bytes=32 time=11ms TTL=63
Reply from 10.0.96.72: bytes=32 time=7ms TTL=63
Reply from 10.0.96.72: bytes=32 time=106ms TTL=63
Reply from 10.0.96.72: bytes=32 time=335ms TTL=63
Reply from 10.0.96.72: bytes=32 time=348ms TTL=63
Reply from 10.0.96.72: bytes=32 time=304ms TTL=63
Reply from 10.0.96.72: bytes=32 time=55ms TTL=63
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=19ms TTL=63
Reply from 10.0.96.72: bytes=32 time=14ms TTL=63
Reply from 10.0.96.72: bytes=32 time=114ms TTL=63
Reply from 10.0.96.72: bytes=32 time=52ms TTL=63
Reply from 10.0.96.72: bytes=32 time=14ms TTL=63
Reply from 10.0.96.72: bytes=32 time=12ms TTL=63
Reply from 10.0.96.72: bytes=32 time=9ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Request timed out.
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=16ms TTL=63
Reply from 10.0.96.72: bytes=32 time=131ms TTL=63
Reply from 10.0.96.72: bytes=32 time=74ms TTL=63
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=12ms TTL=63
Reply from 10.0.96.72: bytes=32 time=77ms TTL=63
Reply from 10.0.96.72: bytes=32 time=115ms TTL=63
Reply from 10.0.96.72: bytes=32 time=76ms TTL=63
Reply from 10.0.96.72: bytes=32 time=20ms TTL=63
Reply from 10.0.96.72: bytes=32 time=8ms TTL=63
Reply from 10.0.96.72: bytes=32 time=50ms TTL=63
Reply from 10.0.96.72: bytes=32 time=8ms TTL=63
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=15ms TTL=63
Reply from 10.0.96.72: bytes=32 time=33ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Reply from 10.0.96.72: bytes=32 time=12ms TTL=63
Reply from 10.0.96.72: bytes=32 time=61ms TTL=63
Reply from 10.0.96.72: bytes=32 time=28ms TTL=63
Reply from 10.0.96.72: bytes=32 time=13ms TTL=63
Reply from 10.0.96.72: bytes=32 time=7ms TTL=63
Reply from 10.0.96.72: bytes=32 time=7ms TTL=63
Reply from 10.0.96.72: bytes=32 time=85ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=33ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=57ms TTL=63
Reply from 10.0.96.72: bytes=32 time=26ms TTL=63
Reply from 10.0.96.72: bytes=32 time=59ms TTL=63
Reply from 10.0.96.72: bytes=32 time=291ms TTL=63
Reply from 10.0.96.72: bytes=32 time=34ms TTL=63
Reply from 10.0.96.72: bytes=32 time=7ms TTL=63
Reply from 10.0.96.72: bytes=32 time=13ms TTL=63
Reply from 10.0.96.72: bytes=32 time=7ms TTL=63
Reply from 10.0.96.72: bytes=32 time=6ms TTL=63
Reply from 10.0.96.72: bytes=32 time=29ms TTL=63
Reply from 10.0.96.72: bytes=32 time=19ms TTL=63
Reply from 10.0.96.72: bytes=32 time=90ms TTL=63
Reply from 10.0.96.72: bytes=32 time=20ms TTL=63
Reply from 10.0.96.72: bytes=32 time=7ms TTL=63
Reply from 10.0.96.72: bytes=32 time=11ms TTL=63
Reply from 10.0.96.72: bytes=32 time=14ms TTL=63
Reply from 10.0.96.72: bytes=32 time=27ms TTL=63
Reply from 10.0.96.72: bytes=32 time=61ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Reply from 10.0.96.72: bytes=32 time=5ms TTL=63
Reply from 10.0.96.72: bytes=32 time=22ms TTL=63
Reply from 10.0.96.72: bytes=32 time=7ms TTL=63
Reply from 10.0.96.72: bytes=32 time=7ms TTL=63
Reply from 10.0.96.72: bytes=32 time=10ms TTL=63

[cyberarmy]

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Request timed out.
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Ping statistics for 10.0.96.72:
Packets: Sent = 240, Received = 237, Lost = 3 (1&#37; loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 532ms, Average = 58ms
Control-C
^C
C:\Documents and Settings\Admin>

[bboy]

well there's no QOS on these accounts are there?

and when billy bob and elias from down the road also start hammering the tower with their connections then your packets get qued behind theirs don't they?

everyone shares the pool?

[cyberarmy]

I heard there is QOS.....never experience something like this before, only after the sunday upgrade......

[Web Intact]

well queuing kind of implies QoS, but you are essentially right... It's more of a limitation of 802.11b that performance will degrade on a sector heavily loaded with active users. Physically there is a maximum of about 5Mbps of data per sector available, and typically we run ours at no more than around 500kbps-1Mbps of continuous traffic. A busy sector will kind of round-robin between users passing data.

If you're experiencing varying ping times to the tower , then the sector is probably quite busy.
If you are experiencing packet loss, then it's most likely due to a weak signal or interference.


our monitoring systems show the average
on busy sectors to be more like 400kbps

[cyberarmy]

So would I have to stuck with this horrible ping to FEAR COMBAT Saix server forever or it could be routed to verizon

[Web Intact]

eish - exercise a little patience, brother!

As I said a few posts back:


We need to start gathering details of these game connections to do something about it, and you can help by emailing them to support@webintact.net.
Please try and be constructive and include as much info as you can (ports, protocol etc). If this doesn't clash with any of our new routing policies, I don't see a problem with re-routing the traffic.

It will be done - no need for panic here now.... :cool:

[vrapt0r]

Wow thanks dude, wow has never run so beautifully!!!!
Its got like a constant 400 ping (which is excellent from this country)

[Web Intact]

Considering IS ADSL average of 800ms to google.com, it's a gift!

keep yr requests coming.... remember this only applies to GP/NW at this stage...

[diebaas]

Hi Guys,

I need some help, i did route my connection to my notebook, the router came with a standard antenna but i upgraded it to a 6di omni.

My signal is ok up untill 15 meters but as soon as i move to my living area it drops heavy.

how can i boost the output signal of the router or must i buy a bigger antenna if so where do i get one at a reasonable price.

[Web Intact]

rather move you router to a more central spot - maybe even mount it in your ceiling...

[diebaas]

rather move you router to a more central spot - maybe even mount it in your ceiling...

Mmmm....

Wont it just be better to get an bigger omni lets say like a 11dbi or something. The routers security is quite good so there is little chance that some one might try and attemp to to join by them self

[daffy]

Mmmm....

Wont it just be better to get an bigger omni lets say like a 11dbi or something. The routers security is quite good so there is little chance that some one might try and attemp to to join by them self

Its a 2 way thing. And you're not upgrading your laptop's antenna. So thats probably the weakest point.
Moving the Router/AP would be the easiest and most effective way.

[bboy]

you realise a game ping is almost definetly different to a icmp ping.

games don't use icmp to ping their servers, so your logic about it being different routes would not apply there

[diebaas]

Its a 2 way thing. And you're not upgrading your laptop's antenna. So thats probably the weakest point.
Moving the Router/AP would be the easiest and most effective way.

So if i dont want to move the router i must just upgrade my laptop's antenna, currently im using an acer aspire laptop(not standard anymore), they come with a build in wifi adapter.

Do have any suggestions on an pcmcia card thats both b and g compatable.

[diebaas]

Hi, did everyone go missing in this thread

[vrapt0r]

Long weekend everyone is afk lol :)

[diebaas]

GWI,

Do you think when Neotel one day starts doing business in SA it would affect your customers

or

when they one day start you would already be miles ahead of them with better and cheaper connections.

Also what does a lisence cost per year for a spesific band lets say 900mhz band or something(just for some knowladge)

[Web Intact]

GWI,

Do you think when Neotel one day starts doing business in SA it would affect your customers


I think any competition has that effect... and Neotel doing real telco business in SA will hopefully affect Telkom's prices, and that's what will benefit everyone.



Also what does a lisence cost per year for a spesific band lets say 900mhz band or something(just for some knowladge)

Very very expensive - I don't the real number, but it's millions...

[Kloon]

I think any competition has that effect... and Neotel doing real telco business in SA will hopefully affect Telkom's prices, and that's what will benefit everyone.



Very very expensive - I don't the real number, but it's millions...

Thats why wisps use the frequencies they not suppose to, cause they are to greedy to make money, and to stingy to give out a bit.

[ath0]

Thats why wisps use the frequencies they not suppose to, cause they are to greedy to make money, and to stingy to give out a bit.

Hahaha, wisps are busy hanging themselves ;)

[diebaas]

GWI,

What was happening with the connection last night and this morning we where down since 7h30 last night.

Also we tryed to call the after hours number but a lady picked up and she didnt have a clue what we where talking about.

Also the one guy thats working in your support department, whe contacted your offices this morning and when we ask the guy what was going on and how long we will be off all he could say was that our tech's are working on it does he even know whats going on there.

[Web Intact]

Thats why wisps use the frequencies they not suppose to, cause they are to greedy to make money, and to stingy to give out a bit.


Hahaha, wisps are busy hanging themselves

You both are obviously hopelessly misinformed.

[Web Intact]

GWI,

What was happening with the connection last night and this morning we where down since 7h30 last night.


Where do you connect?




Also we tryed to call the after hours number but a lady picked up and she didnt have a clue what we where talking about.

what time did you call? after hours number operates from 5pm-10pm weekdays, 8am - 2pm weekends & public holidays, as per our website...



Also the one guy thats working in your support department, whe contacted your offices this morning and when we ask the guy what was going on and how long we will be off all he could say was that our tech's are working on it does he even know whats going on there.

yes - his answer was 100&#37; correct....

[Kloon]

And i suppose you are the well informed one?

[Web Intact]

yes, otherwise why would I make that statement?

Can you possibly substantiate your statement with facts?

[Kloon]

My statement is there is no legal way to sell internet over the 2.4 and 5.8 GSM band unless you have a munincipal licence. And no a VANS licence doesnt entitle you to do that.

[Web Intact]

Ah - this old argument again... it's been dredged up many a time in this thread and others over the past few years, so I'm not going to rehash any of it...

What about this comment: "cause they are to greedy to make money, and to stingy to give out a bit."

How much money do you think WISPs make, and how much is 'a bit'?

[daffy]

Well, according to WAPA (www.wapa.org.za), of which GWI is not a member...

http://www.wapa.org.za/about/

R42million

[diebaas]

Where do you connect?

what time did you call? after hours number operates from 5pm-10pm weekdays, 8am - 2pm weekends & public holidays, as per our website...

yes - his answer was 100% correct....

Meyerton GWISKOOL 2

[Web Intact]

Well, according to WAPA (www.wapa.org.za), of which GWI is not a member...

http://www.wapa.org.za/about/

R42million

You're overlooking a crucial bit of information there, daffy:

Turnover does not = profit

And membership of WAPA is voluntary - it is a self-regulating body of wireless service providers based in the Western Cape designed to regulate the use of unlicensed spectrum in as fair a way as possible, as the official regulatory body (ICASA) obviously will not.

Non-membership should not have negative connotations; and membership certainly does not mean members behave, judging by the problems we are having in Polokwane caused mainly by a WAPA member.

[diebaas]

Meyerton GWISKOOL 2

Still waiting what was the matter on sunday

[Web Intact]

Still waiting what was the matter on sunday

So sorry for the delay - it may have been quicker to call our official support line if you needed an answer as quick as you'd have liked.

Please don't rely on this forum for responses to this type of question - this is not our official support point of contact. It is, in fact, a users' forum that I frequent as a representative of GWI to 'fill in the blanks'...

Anyway - the answer is: OSPF failure on the Meyerton ABR.

:cool:

[Web Intact]

Still waiting what was the matter on sunday

So sorry for the delay - it would have been quicker to call our official support line if you needed an answer as quick as you'd have liked.

The number is in my signature at the base of this message...

Please don't rely on this forum for responses to this type of question - this is not our official support point of contact. It is, in fact, a users' forum that I frequent as a representative of GWI to 'fill in the blanks'...

Anyway - the answer is: OSPF failure on the Meyerton ABR.

:cool:

[diebaas]

Anyway - the answer is: OSPF failure on the Meyerton ABR.

:cool:

Thanks.

Will store the number right now,

[diebaas]

what time did you call? after hours number operates from 5pm-10pm weekdays, 8am - 2pm weekends & public holidays, as per our website...
yes - his answer was 100% correct....

Your site only says,
Office Hours:
086 110 6161
After Hours:
076 188 7761
Email:
support@webintact.net
Weekdays
08:00 - 22:00
Weekend/Public Holidays
08:00 - 14:00

According to me if i read it normal hoour is 08h00-22h00 and after hours is anything after 22h00.
To avoid confusion maybe you van change it to:
Office Hours: 08:00 - 17:00
086 110 6161
After Hours: 17:00 - 22:00
076 188 7761
Email:
support@webintact.net
Weekdays
08:00 - 17:00
Weekend/Public Holidays
08:00 - 14:00

That would be more informative.

[Web Intact]

Your site only says,
Office Hours:
086 110 6161
After Hours:
076 188 7761
Email:
support@webintact.net
Weekdays
08:00 - 22:00
Weekend/Public Holidays
08:00 - 14:00

According to me if i read it normal hoour is 08h00-22h00 and after hours is anything after 22h00.


Done - we assumed office hours meant the standard 8-5, but then again, not everyone works standard office hours!

Site now reads:

Office Hours
(Mon-Fri 8am-5pm):
086 110 6161
After Hours:
076 188 7761

[Web Intact]

Games rerouted as of 14/08/2007:


Guild Wars, Warcraft III, Starcraft - 6112 TCP
World of Warcraft - TCP 3724
Counter Strike - 27000-27015 UDP, 27020-27050 TCP
Fear Combat - 27888 TCP/UDP
Kalonline - TCP 30001

[diebaas]

Done - we assumed office hours meant the standard 8-5, but then again, not everyone works standard office hours!



Much better now, now there wont be anymore confusion.

[bboy]

so what is the route for games?

i dropepd GWI cause i could not game on it to local saix servers, which is 90&#37; of my traffic

[diebaas]

Is the some kind of firewall on the gwi network cause its blocking some of my programs that wants to access the net and also some websites, It bloks it first and the after you try again it lets it through.

[Web Intact]

so what is the route for games?

i dropepd GWI cause i could not game on it to local saix servers, which is 90% of my traffic

Note - as per one of my recent posts, this discussion only applies to GP/NW


Is the some kind of firewall on the gwi network cause its blocking some of my programs that wants to access the net and also some websites, It bloks it first and the after you try again it lets it through.

What??? :confused:

[diebaas]

Ok maybe i mistated myself my router gives me the following ( :(long day)

Unrecognized attempt blocked from 172.16.0.6:3128 to 10.1.128.205 TCP:59895
Unrecognized attempt blocked from 172.16.0.6:3128 to 10.1.128.205 TCP:61117


Any advise on what it may be

[bboy]

so whats the pmb cost nowdays of the 512k package?

[Web Intact]

You should call your local reps: The Broader Connection 033 342 3370

I think it's around R1700 pm

[Web Intact]

Ok maybe i mistated myself my router gives me the following ( :(long day)

Unrecognized attempt blocked from 172.16.0.6:3128 to 10.1.128.205 TCP:59895
Unrecognized attempt blocked from 172.16.0.6:3128 to 10.1.128.205 TCP:61117


Any advise on what it may be

Dude - this is YOUR firewall, not ours...

[diebaas]

Dude - this is YOUR firewall, not ours...

Like i said long day, realised that when i did turn off all of my firewalls.

They say everyone is entitled to one blond moment a day, it seems like i had mine. :o

[bboy]

R1700????

it used to be R513

[diebaas]

Yip the 256k connection is R850 per month

[lantoris]

Any limits, restrictions, etc on this 256k?

[diebaas]

No that i know off,

Im using the 128K connection and there isnt any on it. they say its uncapped.

[cyberarmy]

I am using the 256k, No restricions untill recently they put all non http, smtp, pop3 to IS network, and this indeed imposed some kind of restriction since no more online gaming......ftp or p2p download.

[diebaas]

havent noticed

[cyberarmy]

Just wondering, I am currently sending a 500k attachment with my gmail acc through a mail client program, but the speed is really slow, is this also on IS network? because gmail doesn't use standard ports......995 fo pp3 and 465 for smtp.

[vrapt0r]

Im getting 200-500 ping in WOW and its not spiking as much now

:)

[Web Intact]

I am using the 256k, No restricions untill recently they put all non http, smtp, pop3 to IS network, and this indeed imposed some kind of restriction since no more online gaming......ftp or p2p download.

This is not correct at all. Yes, we have re-directed non-priority traffic to the IS network. No, it does not mean no more online gaming, ftp or p2p download.

On the contrary, the net effect of peeling off unknown traffic (mainly p2p) should be a noticeable improvement in ftp performance, gaming (those that users have taken the trouble to send us details about), VPN's, remote desktop, browsing etc etc...

P2P however, is now directed to IS. This will be affected, as there is a limited amount of bandwidth available there. The reason for this is the prevalent use of encrypted p2p which we can't identify, so a 'identify known traffic redirect' approach has been taken over our previous 'identify traffic to restrict approach'.


Just wondering, I am currently sending a 500k attachment with my gmail acc through a mail client program, but the speed is really slow, is this also on IS network? because gmail doesn't use standard ports......995 fo pp3 and 465 for smtp.

Will add gmail ports


R1700????

it used to be R513
You must have got a once-off special...

[cyberarmy]

This is not correct at all. Yes, we have re-directed non-priority traffic to the IS network. No, it does not mean no more online gaming, ftp or p2p download.

On the contrary, the net effect of peeling off unknown traffic (mainly p2p) should be a noticeable improvement in ftp performance, gaming (those that users have taken the trouble to send us details about), VPN's, remote desktop, browsing etc etc...

P2P however, is now directed to IS. This will be affected, as there is a limited amount of bandwidth available there. The reason for this is the prevalent use of encrypted p2p which we can't identify, so a 'identify known traffic redirect' approach has been taken over our previous 'identify traffic to restrict approach'.



Will add gmail ports


You must have got a once-off special...

Thanks for the the clarity

[vrapt0r]

My connection has been realy **** since thursday what is happening?

[daffy]

My connection has been realy **** since thursday what is happening?

Why dont you phone their support line?
I think Web Intact should refuse to do tech support for individual users on this forum.

Sure, if you're a user of there's and you've been in contact with them for ages and haven't had any results, then by all means, come here and rant.
But if you're just going to come straight here and skip the normal support processes, then you deserve to be ignored.

[vrapt0r]

Why dont you phone their support line?
I think Web Intact should refuse to do tech support for individual users on this forum.

Sure, if you're a user of there's and you've been in contact with them for ages and haven't had any results, then by all means, come here and rant.
But if you're just going to come straight here and skip the normal support processes, then you deserve to be ignored.

:p Whats this got to do with you ?

Its between me and webintact so but out!

:rolleyes:

[[OUPA]MrNutz]

daffy..

i agree - vrapt0r's approach might be wrong - as quoted directly - but -
you obviously have not been a client of GWi

-telephone support is really lacking (in trying to be constructive - their support process is a problem ) - lotsa room for improvement
-email support is almost non-existant (mails received in their spambasket confirmed)

so having mr webintact on the forum does HELP ALOT!

[vrapt0r]

Thanks [OUPA]MrNutz ;)

[diebaas]

Some support line try and call the after hours number, the number is off and you cant even leave a voice message cause the mailbox is full.

The after hours nuber is suppose to work from 5-10pm, tryed it at nine and it was off

Come on GWI wake up or you're going to start loosing clients.

[cyberarmy]

Network very erratic during the day today, sometimes on sometimes off, but my IM seems stop working, can't logon anymore, already sent email to GWI support with login error logs.....and can't ping www.telkom.co.za, always destination unreachable......maybe inter-connection problem??

[vrapt0r]

It seems like everyone is experiencing the same problem

Seems like there is a problem with the SAIX network

:(

[Web Intact]

Some support line try and call the after hours number, the number is off and you cant even leave a voice message cause the mailbox is full.
There is no monitored mailbox service on the after hours number. Even if you are able to leave a message, it will never be heard. You will also get through to voicemail if the line is busy, as the message clearly states.


The after hours nuber is suppose to work from 5-10pm, tryed it at nine and it was off
I assume that was on the weekend seeing as you posted this on a Monday? Refer to my earlier post regarding support times, or review the contents of our website


MrNutz]-telephone support is really lacking (in trying to be constructive - their support process is a problem ) - lotsa room for improvement
5 land lines, one cellphone, 3 permanent staff and an additional 3 for higher level support, just in the national support centre JHB. Approximately 70 regional agents also supporting their own clients...

-email support is almost non-existant
One incident of a mail to support@ doesn't qualify as non-existent. The trouble ticket system works well for most - there is more than one method of contacting us.


Network very erratic during the day today, sometimes on sometimes off,
Yes - apologies about that, but one of our main sites in JHB was severely damaged by iBurst's installation team - not the first time they have done this, and it took most of the day yesterday to get it back up to standard again.

Brief outages will be experienced in some areas today and possibly tomorrow due to the same repairs being undertaken.


And a reminder to all here that this is not an official support forum. Your questions may go unanswered for some time, so please don't rely on them being answered here.

[diebaas]

Yip every one is having problems.

Ping www.telkom.co.za and and this is the result:

ping www.telkom.co.za

Pinging ctb-cache3-vif1.saix.net [198.54.202.4] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 198.54.202.4:
Packets: Sent = 4, Received = 0, Lost = 4 (100&#37; loss),

[diebaas]

There is no monitored mailbox service on the after hours number. Even if you are able to leave a message, it will never be heard.
I assume that was on the weekend seeing as you posted this on a Monday? Refer to my earlier post regarding support times, or review the contents of our website
.

It was last night ill send u a copy of my cellphone bill to prove you wrong. And i tryed calling the cell number on monday before and after i placed my post.

call details from that i got from the vodacom website:
Call 2007-08-27 20:47:22 - 0761887761 18 - R -0.34 No
Call 2007-08-27 21:24:21 - 0761887761 5 - R -0.10 No
Call 2007-08-27 21:52:10 - 0761887761 17 - R -0.32 No

[Web Intact]

strange that....

[diebaas]

Very strange, who ever was on duty that day they where obviously not working

[Web Intact]

Very strange, who ever was on duty that day they where obviously not working

Not that obvious... may have been busy on another call...

[diebaas]

Not that obvious... may have been busy on another call...

JA JA,

[kwaggawerner]

GlobalWebIncontact
I live in PTA East, there are two towers with sectors within 12 KM from where I live. Now, I study Networking (DIPITNET & CCNA) - no to blow my own horn - but I think I've earned the title of "knowing a bit about 802.11 standards and networking".... these guys GWI... dont know what they are doing... I heard of them about 6 days ago, that same day, I called one of their 'branches' and requested that I be signed up.... I did that the same day as well, the guys said he will have me connected the next day, and that I dont need any setup, esc esc. NOW for the funny bit, I have a 20db Yagi, as well as a 30db Grid..... both of them perform very well!! First they give me the wrong usernames & passwords, & the wrong details about their towers. That aside, 2 days later (and two days of figuring everything out for myself), I managed to get my 200mw long range multi client bridge to connect to their tower. Now.... to make a long story & complaint shorter, I have spent over 1.5hours on a cellphone talking to these guys to get my connection working, on top of that they DO SHAPE SOME OF THEIR PORTS, i.e ftp, and completely block others like bt (Bitorrent). Their backbone links continuously fail. They are using Mikrotik Software do do their routing esc, and I can promise you that most of their admins and technicians dont know how to work the systems.... I'm fully connected now for almost 5 hours, and sofar by connection fails every 15 minutes or so, (I'm receiving a lot of packet failure and timeouts), now you may ask, but that sounds like its your connection, my answer, I have l.o.s to their one tower, its less than 10KM, no fresnel (not noticable anyway) and my bridge device is new, and I have tested two other devices on the antennas as well, and as expected a very good signal. When I coudn't get it right, they sent out a guy, this "expert" did everything I did, to the book. He said everything will work, I just need to input the pppoe details again, he was very quick to take my 300 bucks and he drove away in quite a hurry, guess what.... it never worked...

There was however one guy which saved me from completely losing it his name is Schalk, he works the support phone... after about 72 minutes on a cell, we finally got it working... well, we got the tower to authenticate the pppoe. and, well now before I'm a "client" I will have canceled my contract/wireless application form thingy.

on a last note when you call someone, they either play merry-go-call-a-around or their reps are extremely arrogant and agro....

They are going to lose a lot of clients....

Oh and, they must just watch out that their router OS'es dont die all over their network...

If there is rep out there for this company, he/she must personally contact me with a explanation!

[kwaggawerner]

I would just like to clear some info up, of the above post I made, although most of the info I posted is correct as I experienced it, I would like to note however, it seems the bt ports have opened up a bit, I am encrypting the data flow so that just incase they are using port filtering, however, I chose a torrent which has more than 3000 seeders and thousands more thats leeching it, and I have a 192k connection from GWI, that should be a maximum of 24 kilobytes a second.... i'm getting 5kBytes/sec, and only this one encrypted torrent is downloading.

Now..... lets take in account the massive packet loss, and lets say the Cisco router I have was made in Zimbabwe.... along with the Gigabit Switches and NICs, its still wouldnt explain me using not 20% of the full network speed....


If there is someone who can give me a valid explanation, I will eat humble pie.

[Web Intact]

....the defence rises....

Hi there - let me say firstly that in my 15+ years of electronic, computer and networking experience gained after studying a 'proper' university course (CCNA is very much beginner level compared to the qualifications and experience we have available at GWI NOC - and you haven't completed it...), I have found someone who claims a 'bit of knowledge' about something to be dangerous in areas where more than a 'bit of knowledge' is required.
"knowing a bit about 802.11 standards and networking"
In fact, in technical circles it has been distilled to an acronym - ALBOKIADT, kind of like PEBUK, and also exists as many article and document titles...

So - to respond to your allegations that "most of their admins and technicians dont know how to work the systems" - I believe you are making wild accusations purely to illicit a response. Guess what? It worked... and guess what else? Your 'little bit of knowledge' has let you down already!

Now I've got that off my chest, let's try and sort your problem out -

You speak about fresnel:
How did you measure the clearance, how did you calculate it, and what was your result?
You can't just aim with your thumb and go "hmmm... looks ok... must be ok..."

Now the quality of your connection - you speak about 'massive packet loss' and your connection 'failing every 15 minutes'.
This often happens with clients who go the DIY route... and end up connecting to the back of a sector, connecting to a site too far away, connecting to their own indoor wireless units that are also causing their own interference; not really getting it right and ending up having a really bad experience.

Between what points have you identified this packet loss? Are you 100&#37; sure it's not due to your DIY project, resulting in a sub-standard connection to the tower? As you say - by the sounds of things, it's your connection to the tower...

One installation does not make you experienced - but hundreds do.
Most of our installers are just that - installers. They have done many, many wireless 'point & shoot' connections, and although they are mostly not networking experts, they do have a pretty good feel for what will work and what won't on the wireless side.

Your ridiculing of their abilities is like making fun of a Telkom ADSL technician's inability to configure a Server or Cisco router - so what? That's not their job, and they're not expected to know how to do it either. They are only expected to drill neat holes, run cables neatly & try not to fall off their ladder doing it.

And about us using MikroTik? Again - so what? It works very well, has proved to be very stable (as an OS) and can do everything Cisco can do, and more... Just because it's based on a Linux kernel, doesn't make it any less powerful or reliable... There are many ISP's around the world using MT exclusively, or using it to compliment their networks to make up for Cisco's inadequacies...

And shaping - yes yes and for the 100th time yes, as has been mentioned many times right here in this thread. If you cared to do your research properly before standing up and shouting the odds, you wouldn't sound so silly. Maybe they have a job for you in Parliament, as by the sounds of things, people like that thrive there...

We do NOT 'shape' ftp - that would be ridiculously foolish of us.
We do, however, 'shape' p2p. It's actually not shaped, but routed via a low-cost (to us), low-priority gateway; and is not and never has been guaranteed. This 'shaping' employs an equal-sharing-amongst-users policy, and you get whatever's available for p2p. If there are 100's of users busy downloading to their heart's content, then you are lumped in with the rest of them and get your fair share, whether you use encrypted mode or not.

If p2p is an essential requirement, then you may purchase a public ('real Internet') IP, and you will not go through any of the 'shaping' policies.


...pass the pie...

[ReiLiC]

Signed up yesterday and got online last night. So var 128k is nice for me and the only thing I would like to still get up is Bit Torrent. Tried it last night, but it can't get an incoming connection so I can't use bit torrent.

Any chance of helping out a bit here "Web Intact". Am I doing something wrong or will it just not work on a 128k line?

[Web Intact]

Already posted:


I would like to note however, it seems the bt ports have opened up a bit, I am encrypting the data flow so that just incase they are using port filtering, however, I chose a torrent which has more than 3000 seeders and thousands more thats leeching it, and I have a 192k connection from GWI, that should be a maximum of 24 kilobytes a second.... i'm getting 5kBytes/sec, and only this one encrypted torrent is downloading.


We do, however, 'shape' p2p. It's actually not shaped, but routed via a low-cost (to us), low-priority gateway; and is not and never has been guaranteed. This 'shaping' employs an equal-sharing-amongst-users policy, and you get whatever's available for p2p. If there are 100's of users busy downloading to their heart's content, then you are lumped in with the rest of them and get your fair share, whether you use encrypted mode or not.

[nOss]

And the saga continuous. Just take it as it comes. At the end of the day you chose to go with a wisp, deal with it.

[ReiLiC]

Web Intact,

I know you are not shaping it and so forth but I just want to know how I can get an incoming connection. If it is not possible please just tell me as I have not seen any specific answer or how to on this. I don't mind if it is not possible, it would just be convenient to download linux distro's with torrent rather than a download manager.

[kwaggawerner]

And the saga continuous. Just take it as it comes. At the end of the day you chose to go with a wisp, deal with it.

You are right, I have to deal with them.... but the thing is, they are just about the only guys I can get a reception on, they are also the only WISP this side of PTA. I got their contact details through their hardware wholesalers (Miro), and my buddy said I must try them, I phoned, and what I heard was awesome, I'm willing to R550 for 192 uncapped a month.... it all sounded so good, but the thing is, its not, I know ISP's and escpecialli WISP have massive amount of problems to deal with, hardeware, software, other ISP's & WISP's, clients, the list goes on.and I hope "Web Intact" hears me out this time, istead of being all defensive, btw thats not good client relations, but I'm not posting this to pick a fight, I want to stay with GWI, all I am pi$$ed off about it the poor service I received from day 1, poor connection, a "installer" came out, fiddled with the antenna, said it works, took my money and left, without checking the other hardware, i.e router, pppoe problems, tower problems, esc.... and I came to this thread, hoping the one guy that works for them, can help me out, and on top of that try to atleast help a client out, and keep the client, but ya..... previous posts have made my point.

So, " Web Intact", my apologies for making bloated statements in my previous posts. But I hope other prospective customers can read your reply....

[Web Intact]

Web Intact,

I know you are not shaping it and so forth but I just want to know how I can get an incoming connection. If it is not possible please just tell me as I have not seen any specific answer or how to on this. I don't mind if it is not possible, it would just be convenient to download linux distro's with torrent rather than a download manager.

You can't get an incoming connection without a public IP, full stop. Downloading, however is possible using encrypted mode on p2p clients.


So, " Web Intact", my apologies for making bloated statements in my previous posts. But I hope other prospective customers can read your reply....


Apology appreciated, and in turn I apologise for my defensive reaction.

If you have a complaint against an agent, please formalise it by alerting either support@webintact.net, or our sales director at sales@webintact.net.
Agents earn a portion of your subscription as a monthly recurring commission which is intended to cover any maintenance callouts they may receive from their clients. If they are not servicing their clients at an acceptable standard, then we move the client to an agent who can, and they lose their commission. You can change as many times as you like until you are satisfied with the level of service & expertise.
We use this kind of 'distributed support' model for a more 'personal' point of contact. Basic problems can be sorted out by the salesman in most cases. Our call center deals with 'first level' issues primarily, and also the escalated, more complicated network related issues.

WiFi (unlicensed spectrum) is a noisy environment to be in, and as you say, it is a constant battle keeping the network running optimally, and we actively monitor and maintain it to keep it running as well as it can.

The bottom line is that it IS a good deal, but not as smooth a ride as operators using licensed spectrum. The good news is that we are steadily moving sites over to the 2.5GHz spectrum, and eventually we won't have any of the related problems we are currently facing.

We make a tiny margin as profit for the company, as do other ISP's like Mweb. Do you know they only make about R20 of an entry-level ADSL account as profit? One support call & that's gone... It's a cut-throat business, and we're ALL waiting for the day that bandwidth prices drop even more in SA.

[Web Intact]

Strange - I got an email notification with the full text - save yrself some typing:


********************************************
Alright. I spoke to a guy this morning from GWI

He told me how to get the whole torrent thing working, firstly, get BitSpirit, I know its most likely not what you are used to, but thenagain, some changes are good for you, once installed (and rebooted, to allow the tcpip patch to work) go to Options -> Preferences -> Proxy & NAT Traversal -> The "Enable NAT Traversal" option must be set to "Enable", and the "Optimize for NAT....." must also be ticked.Then go to Network Options, The Max inbound & outbound per job must be set to 180, and the anti-freeze option ticked. What I did addionally, If your router supports UPNP, enable it, I know that is opening a big security risk, but thenagain, being permanently connection to the web, is also a risk. I also disabled the Windows Firewall completely (If you havent already done so, I see, even if you allow the connections, it will still reduce your torrent downstreams by, well, 100&#37;)

So far, it is downloading successfully, perhaps not at the 4mbit speeds I'm used to, but thenagain, I switched ISP's.... and packages...

P.S If you want to download linux distro's, I suggest you get a app like Free Download Manager, and then download through FTP, go to www.distrowatch.org, get the flavour of linux you want, and then search for a ftp server that has a fast link, alternatively, go to ftp.is.co.za and get a flavour there. In my opinion, and I think 'Web Intact' will agree with me, in general, there arent too many users using ftp on a daily basis, so you will be able to use YOUR entire connection speed to download the distro you want (my line is 192k, and whatever distro I grab, its downloading at 24+kbytes, which is the full speed of my package...

But if you want full dht connectivity, get a public ip, I'm actually gonna apply for one, since the second package I'm gonna open with GWI is for vpn, and a ftp server on the side for personal use...

Anyway. I hope your get your torrents working.

P.S Start praying that Telkom will reduce prices, and evenmore upgrade their equipment to be able to handle 100mbit connections for the end-user, like in The Netherlands and Japan.... lol
***************

And the IS ftp suggestion is a good one for Linux distros... It's almost always fast...

[kwaggawerner]

Web Intact, since you posted my post :D

Please remove the persons name I used in the first line. It don't want him to get into trouble or anything...

Thanks!

[Web Intact]

;)

[kwaggawerner]

I see that my connection tends to "blow away" every once in a while, for about 20 - 30 seconds.... My Signal is at 31&#37; with the 31db Grid.... and its O.K....

or, its the wind. lol....

Is there a way I can minimise this minor irritation.....

The other connection I have is about the same distance as wapadrand2, and the signal is at -75.... I see that its contant though....

[diebaas]

.

[diebaas]

,
The bottom line is that it IS a good deal, but not as smooth a ride as operators using licensed spectrum. The good news is that we are steadily moving sites over to the 2.5GHz spectrum, and eventually we won't have any of the related problems we are currently facing.


When you have made the change whats gonna happen to your existing clients, because where going to have to change our equipment. Who's gonna carry the cost of such a rollover. :confused:

[cyberarmy]

When you have made the change whats gonna happen to your existing clients, because where going to have to change our equipment. Who's gonna carry the cost of such a rollover. :confused:

Grant the GWI sales manager tole me they will replace our old with new equipments free of charge

[diebaas]

Grant the GWI sales manager tole me they will replace our old with new equipments free of charge

Wonder what the cost will be

[Will.]

I've read the forums here, but not sure if I must get this webintact. Is it really worthwhile getting it? Coz with this forums it sounds rough:confused:

[Web Intact]

I see that my connection tends to "blow away" every once in a while, for about 20 - 30 seconds.... My Signal is at 31% with the 31db Grid.... and its O.K....

or, its the wind. lol....

Is there a way I can minimise this minor irritation.....

The other connection I have is about the same distance as wapadrand2, and the signal is at -75.... I see that its contant though....

I take it you have two setups using different equipment? One reading signal strength in %, and the other in dB?

[Web Intact]

Wonder what the cost will be

Why would you want to know that? But I can tell you that it's going to be in the order of millions....

[kwaggawerner]

I take it you have two setups using different equipment? One reading signal strength in %, and the other in dB?

Wel, Its like this, I have a 31db Vertically Polarized Grid, (Wapadrand 2 is also vertical) long range multi client bridge (Senao) [200 mw], connected to a linksys router/bridge/AP/Switch.... I.O.W, it also has the dd-wrt firmware, the AP is used for a few PC's... the switch runs to another switch, the two switches run at 100mbits transmit & 100mbits receive, iow 200mbit (Which is a bit overkill), which in turn is connected to my PC...

So which is important to you, is the router, and bridge. I spoke to a my 'branch' again today, and the guy said he can see my signal at -77. Yet, every fourth or so packet, is a timeout. 'Web Instact', i'm hoping you can help me, or atleast give me something that I can use to atleast minimise the pppoe from disconnecting due to the timeouts.

Thanks bud

[diebaas]

Wel, Its like this, I have a 31db Vertically Polarized Grid, (Wapadrand 2 is also vertical) long range multi client bridge (Senao) [200 mw], connected to a linksys router/bridge/AP/Switch....

Why are you going over the legal limit of 100mw now your causing interferance with other users why? o why?


Why would you want to know that? But I can tell you that it's going to be in the order of millions....

Was just wondering, also what are you going to do with the old equipment seeing should you change the equipment and we one day decide to cancel our service we wont be able to use it again where by on the 2.4ghz equipment we still can use to connect to a WUG network and meet new friends.

[Web Intact]

Wel, Its like this, I have a 31db Vertically Polarized Grid, (Wapadrand 2 is also vertical) long range multi client bridge (Senao) [200 mw], connected to a linksys router/bridge/AP/Switch.... I.O.W, it also has the dd-wrt firmware, the AP is used for a few PC's... the switch runs to another switch, the two switches run at 100mbits transmit & 100mbits receive, iow 200mbit (Which is a bit overkill), which in turn is connected to my PC...

So which is important to you, is the router, and bridge. I spoke to a my 'branch' again today, and the guy said he can see my signal at -77. Yet, every fourth or so packet, is a timeout. 'Web Instact', i'm hoping you can help me, or atleast give me something that I can use to atleast minimise the pppoe from disconnecting due to the timeouts.

Thanks bud

If your router is initiating the PPPoE, then make sure your firewall allows incoming ICMP (Ping). The PPPoE server on the tower checks periodically to see if the client is alive by ICMP, and will disconnect you if there is no response. The cyclic nature of your problem points to this as the cause.

[Web Intact]

Was just wondering, also what are you going to do with the old equipment seeing should you change the equipment and we one day decide to cancel our service we wont be able to use it again where by on the 2.4ghz equipment we still can use to connect to a WUG network and meet new friends.

Whatever equipment you get, you will be able to re-use... Either 2.5 WiFi or 2.5 WiMax...

[diebaas]

Whatever equipment you get, you will be able to re-use... Either 2.5 WiFi or 2.5 WiMax...

If you say so, seeing that you dont wanna tell us the exact cost of the rollover, just give us an indication how much your gonna spend to improve your service. 1million 2 million 3 million just give an estimate

[Web Intact]

a couple of hundred over the next few years

[kwaggawerner]

[QUOTE=diebaas;1224362]Why are you going over the legal limit of 100mw now your causing interferance with other users why? o why?


200mw is the ICASA specified limit, and thats not me saying it, it it the largest WLAN equipment supplier is RSA, which is Miro. [ http://www.miro.co.za/v2.1/alpha/uploads/Datasheet-SL2611CB3+Dx.pdf ]
and its not necessarily the milliwatt that is the power, but the devices decibel/transmit ability..... the bridge sits at 23dBm, and the Grid at 31dBm....

and the limit, is 500mw [http://ubnt.com/downloads/xr5datasheet.pdf (Although this device can put out up to 600mw)].... which was what they used to build a point to point link of over 188miles, thats about 304km! (just a little info byte)

For the B/G spectrum, its 200mw, and on top of that, I'm not using it as a WISP, nor a AP. Its strictly used for bridging, as the device name suggests....

As far as I was told, it only starts becoming illegal when you use boosters... 500mw, 1watt and up..... Because it also increases the noise in the sprectrum.... which will be a pain in the @rse for everyone...

I'm sure Web Intact has something to add here.... :p

[kwaggawerner]

Web Intact, the SPI firewall on the router, filters Multicast & IDENT, and blocks Anonymous Internet Requests [AIR], could the AIR be ICMP?

[daffy]

[QUOTE=diebaas;1224362]Why are you going over the legal limit of 100mw now your causing interferance with other users why? o why?


200mw is the ICASA specified limit, and thats not me saying it, it it the largest WLAN equipment supplier is RSA, which is Miro. [ http://www.miro.co.za/v2.1/alpha/uploads/Datasheet-SL2611CB3+Dx.pdf ]
and its not necessarily the milliwatt that is the power, but the devices decibel/transmit ability..... the bridge sits at 23dBm, and the Grid at 31dBm....

and the limit, is 500mw [http://ubnt.com/downloads/xr5datasheet.pdf (Although this device can put out up to 600mw)].... which was what they used to build a point to point link of over 188miles, thats about 304km! (just a little info byte)

For the B/G spectrum, its 200mw, and on top of that, I'm not using it as a WISP, nor a AP. Its strictly used for bridging, as the device name suggests....

As far as I was told, it only starts becoming illegal when you use boosters... 500mw, 1watt and up..... Because it also increases the noise in the sprectrum.... which will be a pain in the @rse for everyone...

I'm sure Web Intact has something to add here.... :p

No.
Its an EIRP Limit and its set to 20dbm in 2.4Ghz
EIRP = Radio power (dBm) + Gain (dBi) - Attenuation (cables + connectors)

So lets do a little maths with the figures that you've provided.

23dBm radio
31dBi Grid
Lets say you have 20 metres of LMR400 (I'm being generous here...) so thats about 4dBm of Attenuation in the cable, plus 3dB for the connectors, brings it to 7dB of loss
23 + 31 - 7 = 47dB

(And here's a link to a EIRP calculator if you doubt this http://www.e-zy.net/calculations/eirp/)

So 47dBm converted to mW is 50118.72mW
Thats over 50Watts. How is that not exceeding the 100mW (20dBm) Limit?
(dBm to mW calculator here http://www.e-zy.net/calculations/dbmw/)

ALBOKIADT is only too true.

[kwaggawerner]

[QUOTE=kwaggawerner;1224488]

No.
Its an EIRP Limit and its set to 20dbm in 2.4Ghz
EIRP = Radio power (dBm) + Gain (dBi) - Attenuation (cables + connectors)

So lets do a little maths with the figures that you've provided.

23dBm radio
31dBi Grid
Lets say you have 20 metres of LMR400 (I'm being generous here...) so thats about 4dBm of Attenuation in the cable, plus 3dB for the connectors, brings it to 7dB of loss
23 + 31 - 7 = 47dB

(And here's a link to a EIRP calculator if you doubt this http://www.e-zy.net/calculations/eirp/)

So 47dBm converted to mW is 50118.72mW
Thats over 50Watts. How is that not exceeding the 100mW (20dBm) Limit?
(dBm to mW calculator here http://www.e-zy.net/calculations/dbmw/)

ALBOKIADT is only too true.


Damn dude, I went to the same page were you went http://www.e-zy.net/calculations/dbmw/ and did the mW to dBm Convertion, so thats 200 mW = 23.01dBm, so there you might be right, with the grid @ 31dBm, and 1 meter LMR 400 @ 0.2dBm loss per meter.

You don't count everything up and work it back to mw transmit power!!!! It what book does is say it does??????

and phuck dude, the FCC & IEEE regulates 802.11 standards!!!! and in RSA its ICASA!

AND YOU ARE RIGHT! ALBOKIADT IN YOUR CASE

[kwaggawerner]

//// EVERYBODY HERE\\\\

I'm not here to challege everybody, and start fighting over who is right or wrong. I am more then willing to email you guys a copy of my CWNA (Certified Wireless Network Administrator) ebook. This will ensure that everybody here can use the book as a reference, its a must for everyone here.

I just want us all to be cooperative, & help each other as much as possible. Everyone, Including me, must stop with the flaming already!

[Ricard]

//// EVERYBODY HERE\\\\

I'm not here to challege everybody, and start fighting over who is right or wrong. I am more then willing to email you guys a copy of my CWNA (Certified Wireless Network Administrator) ebook. This will ensure that everybody here can use the book as a reference, its a must for everyone here.

I just want us all to be cooperative, & help each other as much as possible. Everyone, Including me, must stop with the flaming already!

I got a book an ebook from Microsoft... guess I am a professional!!

You do know that USA and EU laws regarding wireless are completely different. FCC is American! ETSI is European! SA follows European rules, not FCC

Think of all the cases of cancer that are caused by people using brute-force and ignorance.

/me heads off to rake in truck loads of cash. Sorry... You lost me as soon as you said you had a 'ebook'



FCC
Maximum Transmitter Power Output (TPO) is 1.0 watt or 30dBm


ETSI
Power Levels

In Europe at 2.4GHz we are limited by ETSI regulations to 20dbmW.

That is 20dB gain above 1mW or 100mW Effective radiated power compared to an isotropic (0 gain) aerial. This figure includes the gain from the aerial and losses from cabling.

[Trybble]

Daffy and Ricard are both right. 100mW (20dBm) EIRP is the legal limit in SA for wideband wireless LAN systems at 2.4Ghz (2400Mhz to 2483.5Mhz).

Calculating EIRP is done in the manner Daffy describes. dB values are added together (losses are negative dB values) and the result is either converted back to mW or left as dBm, depending on how the limit has been expressed. This only works this simply where an antenna gain figure (which has to include any pigtail) is expressed in dBi by the manufacturer. If it's given as dBd (dB relative to a dipole antenna) then you have to *add* 2.7dB to the antenna gain to convert it to dBi.

See http://www.hp.com/rnd/pdfs/antenna_tech_brief.pdf for an example, but I'm sure that using 'google' to search for "calculating EIRP" will give some good hits.

Adding dB = multipling mW. 20dBm = 100mW, 23dBm = 200mW.
3dB gain = double power, 6dB gain = 4x power.

...etc. Any radio tech knows this.

*Trybble

[diebaas]

200mw is the ICASA specified limit, and thats not me saying it, it it the largest WLAN equipment supplier is RSA, which is Miro. [ http://www.miro.co.za/v2.1/alpha/uploads/Datasheet-SL2611CB3+Dx.pdf ]
and its not necessarily the milliwatt that is the power, but the devices decibel/transmit ability..... the bridge sits at 23dBm, and the Grid at 31dBm....

and the limit, is 500mw [http://ubnt.com/downloads/xr5datasheet.pdf (Although this device can put out up to 600mw)].... which was what they used to build a point to point link of over 188miles, thats about 304km! (just a little info byte)

For the B/G spectrum, its 200mw, and on top of that, I'm not using it as a WISP, nor a AP. Its strictly used for bridging, as the device name suggests....

As far as I was told, it only starts becoming illegal when you use boosters... 500mw, 1watt and up..... Because it also increases the noise in the sprectrum.... which will be a pain in the @rse for everyone...

I'm sure Web Intact has something to add here.... :p

Mense wat dink hul is smart is nie altyd so d#ners smart nie,

Thanks richard and daffy for the back up.

[Rocket-Boy]

Mense wat dink hul is smart is nie altyd so d#ners smart nie,

Thanks richard and daffy for the back up.

Im sure everyone on here is willing to back you up.

@kwaggawerner: Its pretty sad that you still argue with people who clearly know more about this than you do, they have practical experience and the courtesy to not cause interference in the 2.4-5 GHZ band. It seems to me that you are of the opinion that its fine for you to push up your noise levels because in your mind you are right and its fine to follow US wirless laws.

I do find it interesting that Web Intact were aware of you pushing up your signals and didnt say anything to you, does that mean that they are comfortable with their clients boosting outputs? Sureley being a WISP they are *very* up to date with regulations?

Thats my little rant. *calms down*

[diebaas]

Im sure everyone on here is wiwlling to back you up.

I do find it interesting that Web Intact were aware of you pushing up your signals and didnt say anything to you, does that mean that they are comfortable with their clients boosting outputs? Sureley being a WISP they are *very* up to date with regulations?

Thats my little rant. *calms down*

Mmmmmmmmm..................

[Ricard]

[QUOTE=diebaas;1224362]
200mw is the ICASA specified limit, and thats not me saying it, it it the largest WLAN equipment supplier is RSA, which is Miro. [ http://www.miro.co.za/v2.1/alpha/uploads/Datasheet-SL2611CB3+Dx.pdf ]
and its not necessarily the milliwatt that is the power, but the devices decibel/transmit ability..... the bridge sits at 23dBm, and the Grid at 31dBm....


Sorry... missed this post.... have you seen the "Not for use in South Africa" writing on the Miro price list? Or did they take that writing off again.

I can buy amour piercing bullets from a dealer but that doesn't make them legal to use on a shooting range.

[diebaas]

Ricard just check your post because you quoted that i did make that post and it was certanly not me. Please correct it thanks

[kwaggawerner]

Alright people, I have spoken Miro support, and I believe I owe you all a apology, diebaas, richard, and everyone else, sorry.

The results are in. Yes, its not legal, BUT (YAY!) As long as I dont interfere with Telkom, Sentec, IBurst, and the rest, as well as the goverment channels, and other users, it ok, or atleast Kwasi-legal, I did a scan, and I found about 4 other AP's in the 10km link between me and the GWI tower, luckily, I'm quite a few channels away from them, andm GWI specifies the Channels, the bridge changes to whatever the tower is, so frequencies are not my problem. The reason for the massive output power on my side, is that I'm connecting on the side of a sector.... so therefore I have to make up with a lot of tx power, and a small MTU, in order to reduce packet loss.

Here's the good news for all of you, I'm switching over to Mikrotik at the end of the month, with a 100mw/200mw card, and the same grid. Here's the catch, GWI is licensing a few frequencies, and as I've said before the bridge connected to whatever channel the tower is on.

and, another thing, I'm quite hight above the rest of the people. I live on a mountain, and I was told, as long as I dont go connecting to private AP's, or APs I dont have authorization for, I should be in the clear.

[Rocket-Boy]

Alright people, I have spoken Miro support, and I believe I owe you all a apology, diebaas, richard, and everyone else, sorry.

The results are in. Yes, its not legal, BUT (YAY!) As long as I dont interfere with Telkom, Sentec, IBurst, and the rest, as well as the goverment channels, and other users, it ok, or atleast Kwasi-legal, I did a scan, and I found about 4 other AP's in the 10km link between me and the GWI tower, luckily, I'm quite a few channels away from them, andm GWI specifies the Channels, the bridge changes to whatever the tower is, so frequencies are not my problem. The reason for the massive output power on my side, is that I'm connecting on the side of a sector.... so therefore I have to make up with a lot of tx power, and a small MTU, in order to reduce packet loss.

Here's the good news for all of you, I'm switching over to Mikrotik at the end of the month, with a 100mw/200mw card, and the same grid. Here's the catch, GWI is licensing a few frequencies, and as I've said before the bridge connected to whatever channel the tower is on.

and, another thing, I'm quite hight above the rest of the people. I live on a mountain, and I was told, as long as I dont go connecting to private AP's, or APs I dont have authorization for, I should be in the clear.

Mikrotik is a good move, Im sure no one was wanting to personally attack you, its just a case of WISP's normally using huge amplifiers and making our lives difficult gets frustrating.

Well done for actually researching what the regulations are!

[Web Intact]

Mikrotik is a good move, Im sure no one was wanting to personally attack you, its just a case of WISP's normally using huge amplifiers and making our lives difficult gets frustrating.

Well done for actually researching what the regulations are!

I wouldn't say 'normally' using amps... just 'some' WISPS. We stick to the 17dBm output of the RADIO, but we do use 10dBi sectors... NEVER amplifiers. I do know some WISPs have started using the new XR2's and XR5's on point-to-multipoint devices, and it's killing our signal in some places.

Normally we don't mind high-gain antennas on CPE's, as long as they are grids. This keeps the signal focused on our antenna, and minimises the risk of interfrence to other devices. We do frown on high-power amps being used on CPE's though, and can often detect them and ban them outright when they start causing problems.

An interesting discussion here, and one we've been trying to get 100&#37; clarification on for a while.
I started wondering about this all when I realised Telkom's wifi ADSL router exceeds ICASA's 20dBm EIRP limits...