Web Intact (Or intactless service)

[Trybble]

We stick to the 17dBm output of the RADIO, but we do use 10dBi sectors...

Unless you've got 7dB loss in the feedline between the radio and the sector antenna at your operating frequency, you're over the limit and should turn the radio output down appropriately. 17dBm + 10dBi = 27dBm EIRP, or 501.19mW EIRP.

You can subtract any calculated or measured loss in the feedline, up to but not including any pigtail that is attached permanently to an antenna. The gain figures published by antenna suppliers usually cover any losses in such pigtails if they are permanent fixtures, e.g. part of the antenna construction. 35m of LMR-400 between radio and antenna would give you that 7dB loss. 5.8m of RG-58C will give about the same loss.

*Trybble

[diebaas]

Alright people, I have spoken Miro support, and I believe I owe you all a apology, diebaas, richard, and everyone else, sorry.

The results are in. Yes, its not legal, BUT (YAY!) As long as I dont interfere with Telkom, Sentec, IBurst, and the rest, as well as the goverment channels, and other users, it ok, or atleast Kwasi-legal, I did a scan, and I found about 4 other AP's in the 10km link between me and the GWI tower, luckily, I'm quite a few channels away from them, andm GWI specifies the Channels, the bridge changes to whatever the tower is, so frequencies are not my problem. The reason for the massive output power on my side, is that I'm connecting on the side of a sector.... so therefore I have to make up with a lot of tx power, and a small MTU, in order to reduce packet loss.

Here's the good news for all of you, I'm switching over to Mikrotik at the end of the month, with a 100mw/200mw card, and the same grid. Here's the catch, GWI is licensing a few frequencies, and as I've said before the bridge connected to whatever channel the tower is on.

and, another thing, I'm quite hight above the rest of the people. I live on a mountain, and I was told, as long as I dont go connecting to private AP's, or APs I dont have authorization for, I should be in the clear.

No problem but in due future please double check your facts.

Didn't mean to offend you

[Web Intact]

Unless you've got 7dB loss in the feedline between the radio and the sector antenna at your operating frequency, you're over the limit and should turn the radio output down appropriately. 17dBm + 10dBi = 27dBm EIRP, or 501.19mW EIRP.

You can subtract any calculated or measured loss in the feedline, up to but not including any pigtail that is attached permanently to an antenna. The gain figures published by antenna suppliers usually cover any losses in such pigtails if they are permanent fixtures, e.g. part of the antenna construction. 35m of LMR-400 between radio and antenna would give you that 7dB loss. 5.8m of RG-58C will give about the same loss.

*Trybble

yes of course - and what about the connectors, lightning arrestors and pigtails that are not part of the antenna?

[Trybble]

If they're all in the signal path between the radio's output connector and the antenna, their loss can and should be factored in. Having said that, if you're using connectors and lightning arrestors that exhibit more than a small fraction of a dB loss, you really need to reconsider where you're buying your equipment from. :)

Telegartner and Suhner connectors are worthy. I wouldn't trust lesser connectors simply from a noise perspective, never mind higher losses. Oh, and I wouldn't use LMR-400 at microwave frequencies either. One exuberant installation bloke later and that aluminium core can fracture, making yet another noise source.

*Trybble

[kwaggawerner]

Here's one that, if solved, I will really be indebted to you guys, as you all know, I'm putting out massive power....:rolleyes: so, Connection is O.K.... although I have dialed down the db's....

Now, I'm getting full speed from the GWISA tower.... that is, downstream 192k. Which would mean upstream should be 96k..... currently, i'm not getting more than 15kbits.....


I phoned.... and spoke to some guy, which honestly, doesnt know anything about IT.... yes, Web Intact, I know the guys at GWI are trained, but this guy, should work in Sales or something, he started the whole noob thing about, have you checked you connections, have you done a virus scan, $hit like that. And the more I keep telling him the connection and speed is fine, its only upstream, the more he goes on about patching XP.....

Anyway, guys, that aside. GWI is good.

If I send small emails.... it will send. But if I try to upload larger emails, more than 100kbs, the connection will timeout. I've tried POP with SSL to Google, and http upload.

Downstreaming seems 100% OK, and my connection is stable... and bandwidth tests, seem to agree. Downstream 192.
Upstream 15. HELP HELP HELP.... lol


-Thanks guys

[Web Intact]

Lesson #1 in calling support:

If you call after hours, you'll get any one of a whole bunch of guys who can help you set up your email, reboot your computer or call higher level guys in the case of network failures.

If you have a problem bigger than that, it's advisable to call during office hours, or send an email to support@webintact.net
The number of times I've said this here in this very thread could probably halve the number of posts...

Your problem is packet loss.

Do the following test:
Click 'Start'
Click 'run'
Type 'cmd'
In the black window that appears, type:

ping www.gwisa.com -t -l 1400
That's ping[space]www.gwisa.com[space]minus tee[space] minus el[space]1400

If you get timeouts, it's 99% your connection to the tower.

[Web Intact]

If they're all in the signal path between the radio's output connector and the antenna, their loss can and should be factored in. Having said that, if you're using connectors and lightning arrestors that exhibit more than a small fraction of a dB loss, you really need to reconsider where you're buying your equipment from. :)

Telegartner and Suhner connectors are worthy. I wouldn't trust lesser connectors simply from a noise perspective, never mind higher losses. Oh, and I wouldn't use LMR-400 at microwave frequencies either. One exuberant installation bloke later and that aluminium core can fracture, making yet another noise source.

*Trybble

'can' and 'should be' are you saying it's optional? ;)

Aluminium core????? Where oh where do you buy your LMR400?

Oh, and are you looking for a job or something - or trying to sell equipment?

[kwaggawerner]

Lesson #1 in calling support:

If you call after hours, you'll get any one of a whole bunch of guys who can help you set up your email, reboot your computer or call higher level guys in the case of network failures.

If you have a problem bigger than that, it's advisable to call during office hours, or send an email to support@webintact.net
The number of times I've said this here in this very thread could probably halve the number of posts...

Your problem is packet loss.

Do the following test:
Click 'Start'
Click 'run'
Type 'cmd'
In the black window that appears, type:

ping www.gwisa.com -t -l 1400
That's ping[space]www.gwisa.com[space]minus tee[space] minus el[space]1400

If you get timeouts, it's 99% your connection to the tower.


I know I'm getting packet loss. GWI says MTU 1492. I get quite a lot of packet loss, going down to below 1000, gets a lot better, but, increases load of the overall network (tower & my equipment).

Any Ideas on what I can do? As you all know I've got the grid, esc esc.... and putting out over 50db's of power. Which, like i've said before, will be replaced soon....


MTU 1400.... every fourth packet goes bye-bye

[kwaggawerner]

....and now, not 3 minutes later, its much more stable...... its like the wind blows away the signal.... lol :)







..... and back to packet loss.....

[Web Intact]

I know I'm getting packet loss. GWI says MTU 1492. I get quite a lot of packet loss, going down to below 1000, gets a lot better, but, increases load of the overall network (tower & my equipment).

Any Ideas on what I can do? As you all know I've got the grid, esc esc.... and putting out over 50db's of power. Which, like i've said before, will be replaced soon....


MTU 1400.... every fourth packet goes bye-bye

Wrong MTU - GWI says 1480... anything bigger will get resized and you'll have iffy performance.

Send an email to support@webintact.net with your street address and SSID you connect to.
There's nothing more you can do until we can determine if you are maybe (probably) connecting to the back of a sector. With such a big grid, you could pick up a signal from any side, but the sector will never see you properly.

btw - what ping time do you get to the tower with 64 or 32 byte pings? You should get <20ms

[Trybble]

'can' and 'should be' are you saying it's optional? ;)

Aluminium core????? Where oh where do you buy your LMR400?

Oh, and are you looking for a job or something - or trying to sell equipment?

"Can be" if you have the actual figures otherwise you could end up underestimating your losses and run fractionally lower power. "Should be" is self-explanatory.

Times Microwave LMR-400 has a 2.74mm diameter copper-clad aluminium core - take a look sometime - which is why it is an exceptionally bad idea to bend it sharply. T-M say that the minimum bend radius is 1", but I can tell you from personal experience that if you do that it's best to not try and straighten it again afterwards. I prefer to play it safe and keep to a 6" minimum bend radius if I'm using that cable. Heliax is a much safer bet overall.

No, not looking for a job - got one, thanks - and I've no interest whatsoever in selling any equipment at all. If you can point me in the direction of a nice 2.4GHz masthead receive preamp with a decent noise figure I'd be interested, though. Feedline and connector losses have this nasty habit of not caring in which direction the signal is flowing.

*Trybble

[kwaggawerner]

Pinging gwisa.com [196.31.153.35] with 32 bytes of data:

Reply from 196.31.153.35: bytes=32 time=55ms TTL=58
Reply from 196.31.153.35: bytes=32 time=34ms TTL=58
Reply from 196.31.153.35: bytes=32 time=27ms TTL=58
Reply from 196.31.153.35: bytes=32 time=19ms TTL=58

Ping statistics for 196.31.153.35:
Packets: Sent = 4, Received = 4, Lost = 0 (0&#37; loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 55ms, Average = 33ms


Pinging gwisa.com [196.31.153.35] with 64 bytes of data:

Reply from 196.31.153.35: bytes=64 time=28ms TTL=58
Reply from 196.31.153.35: bytes=64 time=53ms TTL=58
Reply from 196.31.153.35: bytes=64 time=48ms TTL=58
Reply from 196.31.153.35: bytes=64 time=37ms TTL=58

Ping statistics for 196.31.153.35:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 53ms, Average = 41ms



I remember in your previous posts you said to not block ICMP from wan, well I have disabled it, a few days ago already..... and although at first, it appeared that my pppoe was more stable, but then a day or two later it happend again, and setting the MTU way down did help..... marginally.

and.... to be honest, I think I'm losing it.... my pppoe connection was dead for almost 70 minutes..... and I couldnt get it working, so I decided to type a email to GWI requesting support, on my N95 (for those of you who have one, or have seen one, will know it has a very small keyboard)..... I typed a long email, considering it was on a phone, and then when I wanted to send it, MTN GPRS/3G was down...... phuck. Now, the GMAIL app, when there's no connection at the time of sending, it will crash/quit.


Guys..... please, help. I dont know about you guys, but I'm rapidly beginning to hate IT...... and, I havent even really started.... 7 years experience, and now I'm studying.... phuck!


Come on guys!!! Motivation!! :)

[Web Intact]

Times Microwave LMR-400 has a 2.74mm diameter copper-clad aluminium core - take a look sometime - which is why it is an exceptionally bad idea to bend it sharply. T-M say that the minimum bend radius is 1", but I can tell you from personal experience that if you do that it's best to not try and straighten it again afterwards. I prefer to play it safe and keep to a 6" minimum bend radius if I'm using that cable. Heliax is a much safer bet overall.


Next time I see some T-M I'll look - but thanks for the tip, I suppose.
If I ever see anyone working for me bending any coax cable sharply, they'll get a *sharp* clip from me....
Heliax is great, sure - virtually bend proof, and therefore idiot proof. Also a LOT more expensive...



If you can point me in the direction of a nice 2.4GHz masthead receive preamp with a decent noise figure I'd be interested, though. Feedline and connector losses have this nasty habit of not caring in which direction the signal is flowing.

*Trybble

A simple solution would be to use separate rx/tx paths and put any suitable amp in-line...

You know - maybe you should start your own thread actually... seems like you'd be more suited to a technical discussion somewhere, what with all these specs at your fingertips and all...

[kwaggawerner]

-----Resolution----> for me that is.

I've been in contact with GWISA all-day..... my phone bill ain't gonna like me....

The Verdict:

I've spoken to the manager of GWISA, Neil, he made some calls and he has established that I'm connecting to the side of one of their sectors.

Therefore, I will no longer be able to be a client of GWI.

So, I guess, I bid you guys thanks for the help, and farewell....

[daffy]

*chuckles to himself*

[Rocket-Boy]

You know - maybe you should start your own thread actually... seems like you'd be more suited to a technical discussion somewhere, what with all these specs at your fingertips and all...

Wow, for someone representing a company on here(as you clearly are) I would think you would have a better attitude. Just personally I know that customer service dictates that "the customer is always right." So far the only thing i have seen you do is to belittle the opinions and attempts to find help of new clients and prospective clients.
On a whole I would definately not bother with your services even if they were available in my area. Im sure you have someone dealing with customer service who has a better attitude than you do, I would recommend you rather get them to deal with posts on this BB

[Web Intact]

@kwaggawerner

I'm sorry we couldn't resolve this problem, but it was fairly evidnet from the outset that the signal just wasn't up to scratch to service you reliably, especially on the uplink. Your name has been added to our sales database, and when the coverage improves in your area you will be contacted to see if you are still interested.



Wow, for someone representing a company on here(as you clearly are) I would think you would have a better attitude. Just personally I know that customer service dictates that "the customer is always right." So far the only thing i have seen you do is to belittle the opinions and attempts to find help of new clients and prospective clients.
On a whole I would definately not bother with your services even if they were available in my area. Im sure you have someone dealing with customer service who has a better attitude than you do, I would recommend you rather get them to deal with posts on this BB

You may be right as far as my attitude goes, I am in technical & not PR.
I always try my best to help people with problems, and don't ignore anyone who does have a genuine issue. If I can't resolve it here, I direct it to someone who can.

This poster, however is not a client with problems, but merely a person who seems to want to display his abundant technical knowledge in an inappropriate place. As far as my Internet forum experience goes, this is not good etiquette.

This thread was originally started by a client commenting on our product & service. It's not the right place to take up space going on about the best way to do put up a highsite.

[diebaas]

Just wondering how many keyboards sufferd over the past week in this thread,

GWI the up time looks to have improved thanks,

[Web Intact]

I like your sense of humour!

And we're trying.... *hopefully* we'll be able to replace all the over-stressed backbone components with something a little more bullet-proof and with higher capacity pretty soon...

[Baron Hohenzollern]

I like your sense of humour!

And we're trying.... *hopefully* we'll be able to replace all the over-stressed backbone components with something a little more bullet-proof and with higher capacity pretty soon...

I hope so, because I'm having tremendous lag issues in Yahoo games, Pogo games, Xbox 360 gaming and Audio streaming from Shoutcast.com, I sent an e-mail to support and spoke to an individual there who had been very helpful with my e-mail the first time around, and it seemed to work for four days then suddenly it all went pear shaped after that. I thought perhaps they changed the settings back to the original form, and sent another e-mail twice but I haven't gotten a response yet and it's over a week perhaps it was due to a problem.

Could this issue be part of the reason that it seemed to be back to the same issue of time out on the shoutcast stream? along with the "unable to connect to Yahoo games, you are either behind a firewall etc..." and the Pogo games error that states something of the similar nature after freezing for 15 minutes and timing out? I know I am behind a firewall...lol..seems to be the general response everytime I say that, but I was able to connect to these games without err for several months, it just seems to have developed recently.

[Ryder_JHB]

*chuckles to himself*

[diebaas]

*chuckles to himself*

Why do you chuckle when people are struggling. I saw in another thread as well

[Ryder_JHB]

I chuckle because it's yet another example of problems being experienced by a wisp, or someone using the "services" of a wisp... We don't like wisps!!

[Xarion]

yeah dont get us started :P

[Xarion]

35 pages of WISP problems and this is just one wisp, make your own conclusions... go adsl you're paying telkom anyway thru the wisp

[Web Intact]

I chuckle because it's yet another example of problems being experienced by a wisp, or someone using the "services" of a wisp... We don't like wisps!!

This is such a broad statement, and by its general nature you are surely including iBurst & Sentech. Probably your reason for not liking wisps has absolutely nothing to do with the problems the Baron has quoted. These issues are not due to the transport, but at the NOC.

Saying 'yet another problem....' implies the problems typically experienced due to interference in the unlicensed bands, inferior infrastructure etc etc. There are many, many wisps out there who have some IT knowledge, but little or no RF knowledge to compliment it, and a few give most wisps the bad name they don't really deserve.

But then again - it is your opinion, and you are entitled to it.


35 pages of WISP problems and this is just one wisp, make your own conclusions...
Yes, but make an informed conclusion. We have the following facts:

35 pages, 1054 days and 525 posts; of which about 150 are mine.


Not every post is a new issue - many are conversations and random comments.
If we take it at face value, the stats break down to 1 client post every 2.8 days {1054/(525-150)}.
If we assume an average of 3 posts pertaining to the same issue, that could be as high as 1 new issue every 8.4 days.
If we then remove the flamers and non-client related posts, (which I would guess to be about 5&#37; possibly more) we bring this down to around 1 new issue every 9 days posted here.

Many of these could have been resolved with one phone call to support, which again skews the results.

As you can see, my calculations are conservative and most likely err in your favour. If you're feeling generous, you could bring down the frequency to 1 new issue posted every 10 - 12 days.

Now take out the service offering (sales) related queries, and we're probably down to one issue raised every 2 weeks, and not necessarily a unique issue...

I don't think that looks too terrible, don't you?

oh - and there's also the posts that are compliments or thank-you's for resolving issues...


go adsl you're paying telkom anyway thru the wisp

Another very general statement, and unqualified. Again you are obviously referring to those few wisps who create a bad impression for the rest - it's certainly not the case with GWI.

[Xarion]

hehe i'm actually not going to read all that coz i just see numbers and ppl trying to make themselves look right, anyway its all good. I do commend you Web Intact for dealing with you users' problems and actively helping people with their problems, unlike some other wisps we know who just do nothing about complaints..

[Web Intact]

Thank you - now let me go and edit my stats.... ;)

[encrypted]

Another very general statement, and unqualified. Again you are obviously referring to those few wisps who create a bad impression for the rest - it's certainly not the case with GWI.

All the WISP's use unlicensed bands, so they are all subject to good old noise, which there is plenty of, not too mention with some off the shelf equipment and a bit of time some random person like myself could legally just put one of you out of business, *poof* *gone*.

Not a very good case for a viable business.

[Web Intact]

oh yes - and I'm also always the first to admit that copper is king. Nothing will give you a better quality connection that good old copper or fibre... but people do want a choice of services and providers, and copper is not always available everywhere.

We don't compete against the technology of ADSL - that's just foolish. We compete against dial-up and as a service provider with a different package priced differently, and the bottom line is we try and offer value for money.


Not a very good case for a viable business.

Firstly - don't quote me out of context. That line referred to wisps running off Telkom, and nothing to do with the band.

unless you 'grow up' to deliver services in a licensed band, or the legislation relaxes a little to allow it 100&#37;, as in the USA, Europe, the rest of Africa and most other parts of the world...

I have personally seen and been taken on a tour of a large WiMax 2.4 network running in Spain...

[Xarion]

good stuff, i like the way you look at it. Just wondering another thing.. I can scan you ssid almost everywhere i go? do you guys use high power radios like greater than 100mW to get such good coverage??

[encrypted]

unless you 'grow up' to deliver services in a licensed band, or the legislation relaxes a little to allow it 100%, as in the USA, Europe, the rest of Africa and most other parts of the world...

That's 'grow up illegally', but an understandable case, and I personally do see a viable business model for wisps as far as under-serviced areas go.

But the reality is every Tom, Dick and Harry who has ever touched a computer currently has a WISP or is trying to build one. Unless the whole WISP concept is legalised and controlled (please don't reply with anything about WAPA, that code of conduct is all nice and fancy, but not 1 member has complied or can even sustain their business if they do comply) it just causes problems, and yes, some run more sensible networks than others, but because nothing is controlled those people can't be differentiated and everything is just a mess.

[Web Intact]

good stuff, i like the way you look at it. Just wondering another thing.. I can scan you ssid almost everywhere i go? do you guys use high power radios like greater than 100mW to get such good coverage??

Not at all, and that I can personally vouch for. Standard stuff everywhere... either Wistron CM9, RB52 or Compex WLM54AG.

We do have a lot of sites though...


That's 'grow up illegally', but an understandable case, and I personally do see a viable business model for wisps as far as under-serviced areas go.

But the reality is every Tom, Dick and Harry who has ever touched a computer currently has a WISP or is trying to build one. Unless the whole WISP concept is legalised and controlled (please don't reply with anything about WAPA, that code of conduct is all nice and fancy, but not 1 member has complied or can even sustain their business if they do comply) it just causes problems, and yes, some run more sensible networks than others, but because nothing is controlled those people can't be differentiated and everything is just a mess.

I'm totally in agreement, and we do try and keep things tidy & sensible. It's hard work trying to keep things running in such a noisy environment, but with staff constantly monitoring and tweaking as soon as problems are detected we somehow manage reasonably well. It is a full time job...

[Xarion]

thats great to know!

[Ryder_JHB]

so no amps, boosters, 100mW+ radios in use anywhere, at all?

[cyberarmy]

Too bad, our area's telkom line is around 50 years old(confirmed with telkom technician), constant problems, dead lines.....had enought and did I mention they will not provide ADSL to me because they claimed they out of capacity (Rosebank area)....I have much better internet services from GWI than from telkom.

[Baron Hohenzollern]

I chuckle because it's yet another example of problems being experienced by a wisp, or someone using the "services" of a wisp... We don't like wisps!!

And I chuckle because you complain about over charged prices and still pay for it and bend to Telkom's rather obscure rules. So we're even my friend.;)

[Ryder_JHB]

And I chuckle because you complain about over charged prices and still pay for it and bend to Telkom's rather obscure rules. So we're even my friend.;)

Who? Me? No dude... I do not! I am on a wug, so chances are someone already has what I want! Why pay to download a 5gb Linux Distro, when I can have it in lightning speed locally from the wug? , and if not, I have a nice company provided 3g card that I may utilise to my hearts content!

I would never pay monthly fees to the devil for my internet! :D

By the way, I was not chuckling at you originally, but more the pains that you were going through - all as a result of using a Wisp!

[Ryder_JHB]

so no amps, boosters, 100mW+ radios in use anywhere, at all?

WebIntact, ^^^^^^ ?

[The_Techie]

Who? Me? No dude... I do not! I am on a wug, so chances are someone already has what I want! Why pay to download a 5gb Linux Distro, when I can have it in lightning speed locally from the wug? , and if not, I have a nice company provided 3g card that I may utilise to my hearts content!

I would never pay monthly fees to the devil for my internet! :D

By the way, I was not chuckling at you originally, but more the pains that you were going through - all as a result of using a Wisp!

Sigh, and I'm on a bad location to join a WUG :(

[Ryder_JHB]

Sigh, and I'm on a bad location to join a WUG :(

Where are you again beanie?

[The_Techie]

Where are you again beanie?

Krugersdorp (abouts). But I've spoken with the guy who runs WP and I'm not in a nice spot... :(

[Ryder_JHB]

so no amps, boosters, 100mW+ radios in use anywhere, at all?

Shameless Bump...

I would love an answer to this.. but Mr Web-Intact appears to have disappeared since I posted it... Perhaps he has taken an extended long weekend! :confused:

[Rocket-Boy]

Krugersdorp (abouts). But I've spoken with the guy who runs WP and I'm not in a nice spot... :(

The latencies will prolly be too high for gaming tho

[Rocket-Boy]

Shameless Bump...

I would love an answer to this.. but Mr Web-Intact appears to have disappeared since I posted it... Perhaps he has taken an extended long weekend! :confused:

Post whore!!
Would be nice to get an answer tho! :p

[The_Techie]

The latencies will prolly be too high for gaming tho

Yeah I've just about given up in any case :(

[Web Intact]

Shameless Bump...

I would love an answer to this.. but Mr Web-Intact appears to have disappeared since I posted it... Perhaps he has taken an extended long weekend! :confused:

Easy cowboy... I work for an ISP, but don't spend all my time online...:cool:

So the answer is... on 5GHz ptp links we do sometimes use higher-powered cards. 1W EIRP is allowed.
In some rural areas we use 2.4 at 200mW...
We also sometimes use higher powered 2.4 cards over 10 or 15m of cable to compensate for losses, adjusted accordingly.

[Ryder_JHB]

Thanks for clarifying!

[werd]

When will P2P and torrents work if ever on your WISP?

[diebaas]

Good Day Mr Web Intact,

Quick question: did the rain / lighting last night bring down on of the main towers cause the line is not up to standard today or is there a problem with the international connection.



Thanks

[cyberarmy]

Problem with your mail support system? sent 2 emails to it and no auto reply nor human reply.....same email address used to get replies, Mr.Web intact please check PM, cc my email to you

Is msn messenger also routed through IS??? When I login to Windows live messenger now, told me connection problem, someting can not apply to my other pc.etc

[Will.]

Can somebody tell me why is it so difficult to connect to a server for example www.domain.co.za:8880. With adsl it goes through fast, but when browsing with Webintact, it keeps on telling that is could not connect as if there is no connection. Other webpages open really fast its just with servers like these the internet connection struggles with. Why is that? If Mr WebIntact comes back, I would like to know why.

[cyberarmy]

Can somebody tell me why is it so difficult to connect to a server for example www.domain.co.za:8880. With adsl it goes through fast, but when browsing with Webintact, it keeps on telling that is could not connect as if there is no connection. Other webpages open really fast its just with servers like these the internet connection struggles with. Why is that? If Mr WebIntact comes back, I would like to know why.

I guess it's something to do with their re-routing of non-core traffic, maybe your request with non-standard http port was re-routed with their internet solution backbone rather than verizon, I suspect that's also what happened with my chatting program....Send support a email and tell them what's the problem

[Will.]

Ok I have sent Support an email just now, so will check how long it takes for an answer and respond from there side. Will keep you informed. Thanks for your reply

[diebaas]

Can somebody tell me why is it so difficult to connect to a server for example www.domain.co.za:8880. With adsl it goes through fast, but when browsing with Webintact, it keeps on telling that is could not connect as if there is no connection. Other webpages open really fast its just with servers like these the internet connection struggles with. Why is that? If Mr WebIntact comes back, I would like to know why.

Dont worry im having the same problem, spoke to the guys at gwi on thursday but i've had no reply since then, must mar wait and see.

[truesouthafrica]

Here is my take on Global Web Intact (GWI).
Like most users here I wanted to give telscum and their partner in crime, our wonderful communications minister, Ivy Matsepe-Cassaburi, the finger.
So I ring up GWI to come do a signal test, the next day they come out, test my signal and I quote “you have a very good signal here”. Hmm the force is strong with this one I’m thinking. The following day they come to install (fast service, I like) only to inform me I need the bigger grid which will be an additional R500 because my signal is too poor to use the standard grid. Hmm…

Ok R500 later I’m up and running and very happy with my brand spanking new 128kb connection. Much better then my smelly old 56k modem, or at least it was that way for 2 weeks. In the two weeks that I had my connection I told 5 people of GWI and one of them signed up immediately. The lady in question lives about 5k’s from me. She has the exact same package as I do but only with the standard grid. Her DOWNLOAD rate is 200kbs to 115kbs, please note this is on a 128kb connection. Fantastic. My connection on the other hand maxes out at 15kbs. Pages take FOR EVER to load. Forget about playing games online or using torrents cause everyone is using the same IP and all ports are blocked (btw they put a password on your router so you cant open up ports on your router either, not that it would have helped you anyway).

The torrent thing I can understand, it is an uncapped service, bandwidth is expensive (or so we are led to believe) and if you allow torrents people will download all kinds of crap slowing down the whole network. But why, in the name of all that is good do they even bother giving a tech support number if the guy is going to tell you to check if your cable is plugged in? Or he tells you to ping google and when he sees that its pinging says your connection is fine when in fact YOU CANT OPEN ONE DAMN PAGE?! Sure it pings, but did I mention all the packets lost?

There are 2 guys at tech support that know what they are doing and have been helpful IF I was lucky enough to get one of them on the line and I feel for them, its not a nice job having people bitch and moan at you all day and you have to sort out their crap. But I have given up trying to phone tech support because lately they either just don’t pick up or I get put through to Mr. IsYourLinePluggedInPleasePingGoogle at which point my ulcer starts bleeding again and I need to go change my adult diaper. Oh and btw I’m still waiting for someone to call me back after I phoned for the 5th time asking them to check what is going on with my connection cause it takes 5 minutes to load google, IF it loads at all and I cant connect to my own website www.truesouthafrica.co.nr which I created using GWI in the 1st 2 weeks I had it. Surprisingly enough EVERY body else can go there, accept me.

Another friend of mine signed up with another WISP and his connection is FAST, it’s a 512 uncapped line with a constant download rate of 60kbs for the same price as my supposedly 128. So I will be moving on over to them ASAP.

In short, if you want to check email and surf for 24hours uncapped GWI is for you. On the other hand if you’re like me and want to play games online, have work that needs to be uploaded and downloaded, give them a miss.

[syrovi]

I have not visited here for quite a while and since I am not 120% happy with the 'get-what-you-pay-for' part of the deal, I thought I had to get back in here....

1st off - let me say that I am not knowledgable on the subject. I like playing online games and that is what I think I am paying for...

I have to also say that I have removed any anti-virus and firewalls on my system in an effort to resolve the problems experienced. Please note that they were in place and actvated when my problems started. I have also opened the ports on my router as prescribed by the game websites.

Talking of knowledgable...what the heck is a 1gig cap exactly??? Don't gimme the old thing of incoming and outgoing data. I play games..I really would like to know what it equates to in game time. Will a 1 gig cap give me only 1 hour of game time?...

But I digress...

Ok some background information...I am located in the Rustenburg Area. I am a GWI client...have been for about 2 years now...I am on the R550 business package..(someone gave the specs if this a couple of posts ago)...

I used to have 3 PC's linked via a "ST Lab Fast Ethernet LAN Nway Switch" hub, with the one connecting directly to the internet (Used only and exclusively for this purpose) and the 2 other PC's connected to the internet through that one....

This worked great for about a year...I played Dungeons & Dragons Online, Star Wars Galaxies and Vanguard, on a regular basis.

Then the connecting PC packed up and I had to setup the connection directly through one of the other PC's. For some funny reason, windows did not pickup the onboard LAN/port/socket...on either of the PC's..

So I purchased another D-Link card - installed them in the PC's and - for the heck of it - and because I was told it will be more suited for my online games, I also got myself a router. Out goes the "hub".

So much for the background story.

While this was happening GWI replaced the mast on my roof with a small black book sized thing that stood on my desk and I was a very happy customer as my game connections was a lot more stable...

Then they took it out again and re-installed the mast (about a month ago) - about the same time I got my router.

That is also when my troubles started. It started with me connecting to the games, but stayed connected for only about 3 minutes. Normal websites did the same...

I contacted the local tech support. They have never been anything but helpfull...really...

They claimed the problem was interference from other wisps in the area and changed the frequency or something...still no luck...

I phoned the support number on the website about 2 weeks ago. I was told that my problem could be due to latency and that the local guys can fix it.

The local guys had no idea what I (or the guy at support for that matter)was talking about...they suggested it may be a network problem. This is not their field of expertise.

Now I am waiting for someone with the expertise to come and have a look at my setup...

But, back to my problem...

today they installed other hardware on my roof. Now I cannot connect to any of the games..at all...

In one of the posts it was mentioned that we need to supply information of the games we play in order for WebIntact to open ports or something...

As stated earlier I play Star Wars Galaxies and Vanguard - both from Sony Online Entertainment.
The support website for Sony Online state:
"The game clients will need ports 1023 through 65535 for TCP and UDP forwarded to the player's computer. If setting up Port Forwarding, use trigger port 7000 for all games"

Now..I did give this information through to GWI support.

I am hoping they may be able to solve this problem...

Any comments or suggestions will be appreciated...

[truesouthafrica]

syrovi

I'm not a network expert, i'm into hardware myself, but there is NO WAY in hell that ONE HOUR of gaming will eat up a gig on your connection, NO WAY. So who ever told you this doesn't know what the hell they are talking about. As for opening ports for your games, YES you have to have that done, but of course GWI has to do that for you. Keep us posted and good luck bud!

[cyberarmy]

What's wrong with GWI currently? Weekend internet's erratic, tuesday there is no internet at all for the whole day, and this morning (wed) web browsing is crawing but download seems fine.

[diebaas]

Cyberarmy ---Well according to their office they had to move one of the backbone high sites and the rain delayed the process. So i think their techies is still working on it. BLAH BLAH BLAH

[cyberarmy]

I called support and whoever answer my call said there is network problem since tuesday and it should be fine now. then he checked my the tower I connect to and there was no problem with it....

[Rocket-Boy]

@syrovi
I play BF2 online and with a full server and lots of action (its a FPS) it will use 50-70MB per hour, so im fairly sure thats not going to cap you. Besides im sure you connection doesnt download at a rate of 1 gig and hour!

[cyberarmy]

Internet still slow as hell, I think it's worse afte 5pm.

[diebaas]

Internet still slow as hell, I think it's worse afte 5pm.

True...........

Looks like none of the gwi clients posted here the last 3 days or so cause either the connection was so slow that my 56k dail up was even faster and/or there was no connection at all

[truesouthafrica]

I had no connectivity from the 5th (last week Friday) until now. I just love this "BROADBAND" technology, don't you?

[diebaas]

Easy cowboy... I work for an ISP, but don't spend all my time online...:cool:


Maybe its because he cant get online.

[daffy]

*more no comments*

[Shark]

Hi

Im A GWI client. I phoned Support from Friday last week till yesterday. First my connection was down for 4 days, now it takes me 5 min just to open this link.. I give up can someone plz tell me of a beter isp.

Truesouthafrica u mention something about 512k service?

Plz let me know

[encrypted]

Just stay away from WISPS, its plain and simple, the service can not be guaranteed.

[Web Intact]

Greetings all...

Quick answers to the general jist of the last few posts:

yes, we have had problems since the main tower linking to VZN was moved - it was slow, then struck by lightning on Sat 06 Oct '07... but the repair on Sun/Mon has seen us back up to full speed since. Strange that, as lower spec equipment (older) was used to replace the higher spec stuff that was installed in the move...
This will be replaced again soon with top-line stuff.

At the moment, all shaping has been removed, and is back to what it was pre-August '07. This will not be the case for long - only until our new shaping/routing system arrives.

The Rustenburg client was part of a WiMax trial, and should have been made aware of this by the local agents. Rustenburg has a major problem with interference, trees and metal in the earth.

And lastly - ping tests are meant to give an indication of connectivity and connection quality. It is a primary network fault-finding tool, so don't knock anyone who asks you to ping somewhere, and BE SURE TO TELL THEM IF IT TIMES OUT!

It's no use just saying "yes it pings, but what about the time-outs?" - how would the poor person on support know that if you don't tell them?

Don't forget, you won't get to a high-level support person on your first call unless the first-level person can't deal with it. First level support deals with everyone the same way - with the assumption that you know nothing about computers or the Internet, and have probably just unplugged your mouse or network cable or something like that...

[Web Intact]

Just stay away from WISPS, its plain and simple, the service can not be guaranteed.

Even ADSL is not guaranteed - it's a 'best effort' service.

Unless you buy a Gold class service with the applicable SLA, there are no guarantees with anyone.

[LandyMan]

What's the deal with WebIntact and Global WebIntact?


The company Web Intact SA (Pty) Ltd - (known as WebIntact) dissociates itself totally from Global WebIntact (Pty) Ltd as from 13th January 2006.

Slogans:
WebIntact = Sign on, sit back, connect
Global WebIntact = Sign on, connect, sit back

Come on guys, be original!

[Web Intact]

What's the deal with WebIntact and Global WebIntact?

Slogans:
WebIntact = Sign on, sit back, connect
Global WebIntact = Sign on, connect, sit back

Come on guys, be original!

These are two separate companies, one born out of the other.

WebIntact was the original (in Vereeniging), and GWI started operating as a 'sister company' of WI early in 2005, and the idea was that Global would do National operations, and WI keep their existing Vereeniging customer base. By the end of the year, we could no longer see eye-to-eye, and the relationship was dissolved.

You may have noticed that www.webintact.com's website was last updated in 26/09/2006 and is still hosted on a Telkom ADSL line.

By that stage, all the branding and name were already out there, and we felt it less confusing to just leave it as it is. We changed the order of the words in the slogan and began referring to Global as GWI to *try* and create more of a divide between us.

[truesouthafrica]

WebIntact

I'm not here to slam anybody so please don't get snotty with me. I was simply stating that ONE PERSON at tech support which I keep getting EVERY time I phone doesn't know what the hell he is doing. And I told him that the ping misses and then he argues with me that the little packets it does receive is fine. My original post only stated that the Global Web Intact solution isn't for everybody, especially people wanting to use torrents and play online games. BTW I still cant open my own website...and every body else can.

Regards

True South Africa (http://www.truesouthafrica.co.nr)

[Web Intact]

WebIntact

I'm not here to slam anybody so please don't get snotty with me. I was simply stating that ONE PERSON at tech support which I keep getting EVERY time I phone doesn't know what the hell he is doing. And I told him that the ping misses and then he argues with me that the little packets it does receive is fine. My original post only stated that the Global Web Intact solution isn't for everybody, especially people wanting to use torrents and play online games. BTW I still cant open my own website...and every body else can.

Regards

True South Africa (http://www.truesouthafrica.co.nr)

I'm sorry - snotty?
Just looked back at my posts, and can't see anything I replied to your posts that I intended that way... If it was construed that way, please quote it for me so I can adjust my tone...

And yes - torrents won't perform well on our network due to our policies, but games mostly do. The problem with any wireless network is the tendency for the signal to 'dip' occasionally for whatever reason, and games seem particularly sensitive to momentary interruptions.
Having said that, my wife plays online games a lot (Starcraft, WoW, Guild Wars) and I don't hear her complaining too often... maybe it's her choice of game?
If this is your primary intended use of an internet connection, and a high level of real-time connection stability is a requirement, my personal feeling is that I wouldn't recommend wireless at all - be it WiFi, WiMax, 3G, Sattellite, whatever.... All other applications should be fine. If you can tolerate the occasional dips, there shouldn't be a problem.

[intensive]

I am very happy with my GWI package so far, great value for money. Been a happy customer for the last six months.

But for the last 2 week I am having a problem with my connection. I am able to download but if I try to browse web pages for example gamespot.com I get an error in my WinBox Log, Excessive Data Lost – timed out and IE gives my a error without opening the page at all. By the way I am not downloading while browsing the internet so that will not be the issue.

Any idea how to fix the problem, did try helpdesk number but I am not able to reach a consultant. I am in Fochville area - Losberg Tower

[Web Intact]

I am very happy with my GWI package so far, great value for money. Been a happy customer for the last six months.

But for the last 2 week I am having a problem with my connection. I am able to download but if I try to browse web pages for example gamespot.com I get an error in my WinBox Log, Excessive Data Lost – timed out and IE gives my a error without opening the page at all. By the way I am not downloading while browsing the internet so that will not be the issue.

Any idea how to fix the problem, did try helpdesk number but I am not able to reach a consultant. I am in Fochville area - Losberg Tower


Hi there - this is a confirmed signal strength problem, probably due to the storms last week. Your representative contacted us this morning and should be calling you soon if he hasn't already.

[truesouthafrica]

And lastly - ping tests are meant to give an indication of connectivity and connection quality. It is a primary network fault-finding tool, so don't knock anyone who asks you to ping somewhere, and BE SURE TO TELL THEM IF IT TIMES OUT!

It's no use just saying "yes it pings, but what about the time-outs?" - how would the poor person on support know that if you don't tell them?

Don't forget, you won't get to a high-level support person on your first call unless the first-level person can't deal with it. First level support deals with everyone the same way - with the assumption that you know nothing about computers or the Internet, and have probably just unplugged your mouse or network cable or something like that...

But never mind, like I said, if you want STABILITY get adsl.

[diebaas]

Mr. Webintact,

What do u think will the outcome be of lower bandwith pricing debate today, http://mybroadband.co.za/news/Broadband/1647.html

Also does anyone know if there is aproblem with the international connection this morning.

[Web Intact]

Mr. Webintact,

What do u think will the outcome be of lower bandwith pricing debate today, http://mybroadband.co.za/news/Broadband/1647.html



Hard to speculate on the outcome, but we all hope it'll be lower costs...

[diebaas]

Yip, must mar wait and see

[diebaas]

Has all the GWI clients received their letter on the changes their will no longer be an uncapped service:(:(:(:(:(:(:(:(:

[cyberarmy]

nope, I didn't get anything, On their website still says uncapped.....

[JohanG]

This one? :mad: Are they mad!


GWI has some exciting news for you. We are upgrading our networks to provide you with faster and better service.
Starting in the next few weeks you will notice faster connections to the Internet, fewer dropped connections, and
substantially reduced outages. We have embarked upon this upgrade because our customers asked us to improve
our services without a price increase.

In addition to our network improvements we are also introducing several new service packages to meet the needs
of all our customers. We will no longer be offering uncapped service as part of our service offering because 98% of
our customers use less than 3GB per month and you will notice that without a price increase you will still have
access to this large bandwidth at an improved service. Beginning October 18th, 2007 we will introduce the
following new packages:

Month 2 Month Packages
3 Gigs * R 350.00 (R 450.00)
5 Gigs * R 550.00 (R 650.00)
8 Gigs * R 850.00 (R 850.00)
Size * No CPE (Rental Options)

Bandwidth top ups
500 megs R 85.00
1 Gig R 170.00
3 Gig R 450.00

These packages are designed to provide greater value to our customers who use large amounts of bandwidth while
continuing to provide excellent value to our average customers.

If we do not hear from you we will change you to the package which best suits your usage patterns without a price
increase. If we are unable to match you to a package we will contact you personally to discuss your requirements.

GWI is committed to provide innovative services at the best rates in the industry. We will continue to improve our
networks and pledge to provide the most technologically advanced services in the industry.

This is absolute BS.


These packages are designed to provide greater value to our customers who use large amounts of bandwidth while
continuing to provide excellent value to our average customers.

Where is the greater value? I was (when the network was still working) doing about 50Gb in total traffic for R550/m. I'm currently down to half of that if I'm lucky and now I'm only going to get 5Gb :eek:

This is going to work out more expensive than ADSL :mad:

[cyberarmy]

I joint GWI because telkom won't offer ADSL to my premises and GWI is uncapped. Now too bad.
I can pickup these SSIDs, I think I have heard that they belong to some other WISP provies uncapped internet, Just need to know their contacts
SSID: mis-503,500,505,501....

[TheRoDent]

Ahahahahahaaaaa.

Welcome to GWI.
Sign on, Sit back, Get Capped

[TheRoDent]

Also, GWI's 1Gb "topup" is now officially 300% more expensive than ADSL 1Gb.

Roflmao

[The_Librarian]

Received the mail just now.

WTF is going on????

We went with these guys because they provided an uncapped service, which we could use in an emergency should our ADSL be down for longer than a day...

...just crazy...

[The_Librarian]

Also, this is for the month2month package...

They better clear up the confusion quick-quick.

[Ryder_JHB]

Once a wisp, Always a Wisp!

[cyberarmy]

Still no email. Such short notice and big changes to the policy is unacceptable!!!

[intensive]

Are all GWI clients going to have the same line speed now, and how fast will it be.

What must I do with 3gig, that's not even enough for VISTA's updates in a month:mad:

I have tried to email GWI at the change@gwisa.com with my questions but recieved a mail back informing me thier mail-box is full.......

[cyberarmy]

Always, when there's a problem over weekend, after hour support number always on voice mail and box full....

[truesouthafrica]

Its official, I'm leaving GWI.

"GWI has some exciting news for you." we're gonna @#$ you like a @#$ in heat.

[Kloon]

lol, this is getting amusing.

[Ryder_JHB]

lol, this is getting amusing.

Yup :D

Thank heavens we don't have these kind of issues Kloon!

Wugs FTW!

[encrypted]

Thank heavens we don't have these kind of issues Kloon!

Not true Ryder, I had 2 hours downtime last week because I had forgotten to plug my UPS in and the power went out.

[diebaas]

I am apllying for a ADSL line today!!!!

Are all GWI clients going to have the same line speed now, and how fast will it be.

What must I do with 3gig, that's not even enough for VISTA's updates in a month:mad:

I have tried to email GWI at the change@gwisa.com with my questions but recieved a mail back informing me thier mail-box is full.......

Same here no response,

[daffy]

Ah. Hands up, who saw this one coming?

Next step, is them announcing that they've managed to get some "investors" to fund a huge network upgrade.
Then they run for a month or 2.
Then they start to cut costs, on things like support, and transit bandwidth.
Then, their customer _really_ start to complain and leave.
Then they go bankrupt.

[LandyMan]

Ah. Hands up, who saw this one coming?

Next step, is them announcing that they've managed to get some "investors" to fund a huge network upgrade.
Then they run for a month or 2.
Then they start to cut costs, on things like support, and transit bandwidth.
Then, their customer _really_ start to complain and leave.
Then they go bankrupt.

Ahh, the good old Executive Summary of the Sentech Management team's proposal :D

[Kloon]

This is the part we say, we told you so!

[[OUPA]MrNutz]

Bandwidth top ups
500 megs R 85.00
1 Gig R 170.00
3 Gig R 450.00

being a user of all 3 TIER1 providers and as an X-GWI user - this doesn't add up!

a verizon 3gb acc from ISP x costs sub R300......don't even want to know what verizon is actually asking a reseller at cost!

what can i say.

[diebaas]

Has anyone whom has send a mail to change@gwisa.com had any reply yet.

[Kloon]

dont send to much, you might get capped.

[LandyMan]

I wonder if something like this last incident has something to do with the split between GWI and WI ... maybe WI didn't like GWI's underhanded sneakiness?

[diebaas]

No comment yet from MR Webintact

They say change is good if it benifets both parties but in this case only one party is going to benifet.

[Rocket-Boy]

Why would anyone go with a WISP that restricts your access to certain things when ADSL is cheaper? if they lose a price advantage then WISP's are nothing *not that they were to begin with*

[Web Intact]

Right - the much anticipated response by myself on these forums:

I'm going to use quotes from various posts on this thread and this one http://mybroadband.co.za/vb/showthread.php?t=90902 as a sort of FAQ to why the GWI usage policy change has been decided:


The founder of GWISA (Rob Salomon) two weeks ago got backers who were going to be putting in lots of money. He said R200-m.

This is true - except for the name (Rob Salomon).
Until now, GWI has been running pretty much at break-even or less. All our previous monetary resources have been depleted, making it necessary for us to seek further investment for expansion & maintenance. The new investors have insisted the company operations be restructured to show a profit, which is understandable and obvious. In our operations cost analysis, we found that 2&#37; of the users consume 40% of the bandwidth, and have decided that in the interests of the other 98% that our policy change to benefit them. Our greatest single operational expense by far is bandwidth.
These benefits will be in terms of capital expenditure arising out of actually making a profit and being able to fund further upgrades and expansion. Part of the upgrade will be a change in wireless technology in many areas.


We're increasing our prices, starting tomorrow. And if you're part of the 2% it won't make a difference to, here's a nice little +100% increase.
and

They say change is good if it benifets both parties but in this case only one party is going to benifet.

Not quite - our prices have not increased, just a cap implemented, and the new pricing structure does not start with immediate effect. The capping policy will be implimented sometime early in November, and will most likely be in full effect by December's billing period.
What will change in terms of delivery is that we'll no longer differentiate packages by speed - all clients will have the same speed. This is still to be decided, but will most likely be something like 512 MIR/128 CIR or 512 MIR/256 CIR.
So those clients that are within the capping policy will benefit, others will not.


Clearly, the bean counters have decided this is an easy way to screw over customers. Bugger contracts and bugger any reasonable notice periods.

Once again - not quite. 98% of our customers won't even notice any difference. The 2% of users that it will affect will no longer have access to cheap bandwidth previously subsidised by the remaining 98%. Although it wasn't worded as well as it could have been in the customer letter that was emailed, there is effectively a notice period.


are you on contract with them? If so, and you signed a contract for uncapped, they can't just take that away.

All our customer's contracts are on a month-to-month basis, which means that it is only valid for one month at a time. None of our customers are bound by a long-term contract.


Is it stated in the contract that they are allowed to terminate the contract if you don't fall in line with new packages?

No - as stated, it is a month-to-month contract, and the term of that contract will be honoured. We won't force anyone into anything they don't want within the contract period, and customers are free to change their subscription, keep it as is or cancel altogether.


I wonder if something like this last incident has something to do with the split between GWI and WI ... maybe WI didn't like GWI's underhanded sneakiness?

You could say - same same but different. Throw the sentence in a hat, juggle it around a bit and you might come out with the words in the correct order... ;)



Damn they charging you double + change for 1gig. Doesnt sound like a company that cares for its customers at all.

Actually, we do care. The only way we can afford the upgrades and expansion is to control the consumption, and for 98% of our users, this will translate to an improved experience at no additional cost.


a verizon 3gb acc from ISP x costs sub R300......don't even want to know what verizon is actually asking a reseller at cost!

Believe me when I say that 3Gb @ R350 leaves a *very* slim margin of 'profit' for GWI, which then has to be spent on other operational expenses - tower rentals, electricity, phones, equipment, staff, insurance, commissions etc etc.
You are free to get a quote from Verizon directly and do the math yourself. If you buy 3Gb @ less than R300 (which is about what we pay) then you need to add your transport costs; e.g. ADSL line rental, which costs R245 for a 384k line. Our transport costs are less than ADSL.


Has anyone whom has send a mail to change@gwisa.com had any reply yet.

Emails will be answered - we have a lot to get through at this stage...



What do u think will the outcome be of lower bandwith pricing debate today, http://mybroadband.co.za/news/Broadband/1647.html

If and when bandwidth costs do come down, these savings will be passed on to our clients - most likely as increased quotas.

[bboy]

so how many customers you lost yet?

[GoGGA]

2%

[diebaas]

This is still to be decided, but will most likely be something like 512 MIR/128 CIR or 512 MIR/256 CIR.

When will we know

No - as stated, it is a month-to-month contract, and the term of that contract will be honoured. We won't force anyone into anything they don't want.

So if you want to stay with your old connection you can


Emails will be answered - we have a lot to get through at this stage...

We will be waiting hope it doesnt take as long as what it takes to respond to a support e-mail:D

[Web Intact]

So if you want to stay with your old connection you can


not quite, unless you want to remain at 128k while everyone else gets upgraded? ;) - read my corrected post...

[diebaas]

No - as stated, it is a month-to-month contract, and the term of that contract will be honoured. We won't force anyone into anything they don't want within the contract period, and customers are free to change their subscription, keep it as is or cancel altogether.



no - read my corrected post...

Sneaky !!! Why all the changes


not quite, unless you want to remain at 128k while everyone else gets upgraded?

Will it still be uncapped

[Web Intact]

Sneaky !!! Why all the changes

well... :

Last edited by Web Intact : 19-10-2007 at 09:55 PM. Reason: Changed wording due to misconstrued meaning


Will it still be uncapped
:confused:
Hello? Of course not. Once the contractual period has expired, the new policy will apply.

[diebaas]

Hello? Of course not. Once the contractual period has expired, the new policy will apply.
Hello!! and ok

[Craig123]

Mr Webintact

I have a question

if 98% of your clients are not exceeding 3gb usage per month then why would you possibly want to restructure your entire product line because of only 2% of your users? Wouldnt it simply be better to completley drop the clients that are consuming 40% of your networks bandwith or prehaps just impose thresholds on thier accounts? The 40% would then improve the service to your other users and they would not require this huge 'upgrade' of your network ... hence saving the company money.

[Craig123]

Another one ...

Who would invest R200m in company that has just reached break-even point and at times even less after a good few years in business?
Surely a company needs to be showing big profits before you get an investment like that?

How did you get a frequency license when ICASA is not issuing the various licences you would need before applying for a specific frequency?

[acidrain]

Who would invest R200m in company that has just reached break-even point and at times even less after a good few years in business?


I think government and sentech are a good example.

[bboy]

tell me, did anybody think of your new client market with this approach?

i can get telkom adsl cheaper, and with TI more bandwith!

oh wait, i can't get telkom adsl in my area

well now we have wimax, cheaper install and same "adsl" costs and less restrictions.

[Craig123]

I personally cant see why any new customer would go with GWI.

What was once the attraction, is no longer...

[acidrain]

I personally cant see why any new customer would go with GWI.

What was once the attraction, is no longer...

The "once" attraction of gwi was obviously the uncapped account (where people were dl'n heavy amounts of data ) which, according to their research, accounted for only 3% so if that percentage is accurate i doubt they will lose too much buisness.

I see them becoming like vodacom, mtn, cellc etc where they aim to offer internet access, and not large amounts of dl'n. If that is the case take a look at the customer base of the cellular networks ( Their R/GB is more than gwi's but still people use them purely on the basis that they want internet access and the odd music dl here and there )

[Web Intact]

Mr Webintact

I have a question

if 98% of your clients are not exceeding 3gb usage per month then why would you possibly want to restructure your entire product line because of only 2% of your users? Wouldnt it simply be better to completley drop the clients that are consuming 40% of your networks bandwith or prehaps just impose thresholds on thier accounts?

That's exactly what we are doing!

However, if we did it your way, then we'd have to continuously chase heavy users and restrict only their accounts. We'd then also be accused of not truly delivering on a product (uncapped). This way, all your suggestion are achieved automatically....


The 40% would then improve the service to your other users and they would not require this huge 'upgrade' of your network ... hence saving the company money.

Are you suggesting we also don't grow our client base or invest in newer, more effective & efficient technologies?


Who would invest R200m in company that has just reached break-even point and at times even less after a good few years in business?
Because the growth has been continually positive...


Surely a company needs to be showing big profits before you get an investment like that?
Not necessarily - just profit potential... I did describe the profit issue in my original 'FAQ' post.


How did you get a frequency license when ICASA is not issuing the various licences you would need before applying for a specific frequency?
I'm afraid I can't explain that here...


I personally cant see why any new customer would go with GWI.
4 reasons off the cuff...

We're still cheaper than ADSL
We can offer service in a lot of areas that don't have ADSL
Alternative to Telkom for whatever reason
As a backup/alternate service

[Craig123]

Ok, thanks for answering.

Good Luck. Hope it all works out for GWI.

[JohanG]

Anybody else having problems with the Northcliff Tower?

I've been experiencing bad pings to the tower since around noon today and it's really getting bad now :mad:


Pinging 10.0.96.72 with 32 bytes of data:

Reply from 10.0.96.72: bytes=32 time=180ms TTL=63
Reply from 10.0.96.72: bytes=32 time=14ms TTL=63
Request timed out.
Reply from 10.0.96.72: bytes=32 time=475ms TTL=63
Reply from 10.0.96.72: bytes=32 time=363ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Reply from 10.0.96.72: bytes=32 time=89ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Reply from 10.0.96.72: bytes=32 time=295ms TTL=63
Reply from 10.0.96.72: bytes=32 time=887ms TTL=63
Reply from 10.0.96.72: bytes=32 time=124ms TTL=63
Reply from 10.0.96.72: bytes=32 time=152ms TTL=63
Reply from 10.0.96.72: bytes=32 time=591ms TTL=63
Reply from 10.0.96.72: bytes=32 time=798ms TTL=63
Reply from 10.0.96.72: bytes=32 time=803ms TTL=63
Reply from 10.0.96.72: bytes=32 time=802ms TTL=63
Reply from 10.0.96.72: bytes=32 time=658ms TTL=63
Request timed out.
Request timed out.
Reply from 10.0.96.72: bytes=32 time=653ms TTL=63
Reply from 10.0.96.72: bytes=32 time=590ms TTL=63
Reply from 10.0.96.72: bytes=32 time=368ms TTL=63
Reply from 10.0.96.72: bytes=32 time=727ms TTL=63
Reply from 10.0.96.72: bytes=32 time=406ms TTL=63
Reply from 10.0.96.72: bytes=32 time=852ms TTL=63
Reply from 10.0.96.72: bytes=32 time=391ms TTL=63
Reply from 10.0.96.72: bytes=32 time=483ms TTL=63
Reply from 10.0.96.72: bytes=32 time=137ms TTL=63
Reply from 10.0.96.72: bytes=32 time=900ms TTL=63
Reply from 10.0.96.72: bytes=32 time=587ms TTL=63
Request timed out.
Request timed out.
Request timed out.
Reply from 10.0.96.72: bytes=32 time=455ms TTL=63
Request timed out.
Reply from 10.0.96.72: bytes=32 time=648ms TTL=63
Reply from 10.0.96.72: bytes=32 time=414ms TTL=63
Reply from 10.0.96.72: bytes=32 time=427ms TTL=63
Reply from 10.0.96.72: bytes=32 time=277ms TTL=63
Reply from 10.0.96.72: bytes=32 time=453ms TTL=63
Request timed out.
Reply from 10.0.96.72: bytes=32 time=121ms TTL=63
Reply from 10.0.96.72: bytes=32 time=119ms TTL=63
Reply from 10.0.96.72: bytes=32 time=52ms TTL=63
Reply from 10.0.96.72: bytes=32 time=55ms TTL=63
Request timed out.
Request timed out.
Reply from 10.0.96.72: bytes=32 time=22ms TTL=63
Reply from 10.0.96.72: bytes=32 time=212ms TTL=63
Reply from 10.0.96.72: bytes=32 time=779ms TTL=63
Reply from 10.0.96.72: bytes=32 time=299ms TTL=63

[Baron Hohenzollern]

Anybody else having problems with the Northcliff Tower?

I've been experiencing bad pings to the tower since around noon today and it's really getting bad now :mad:

So much for the theory that it will be a better service with less problems.....

Politicians - ISP's there's no difference.

Don't ping too much there Johan, you might exceed your cap limit with all those packages you send...ahaha



No - as stated, it is a month-to-month contract, and the term of that contract will be honoured. We won't force anyone into anything they don't want.


We did not want a cap and you still did it so...what's the point in saying something that's obviously not true?


Because the growth has been continually positive...

But no profit huh? man, the business sense in this country is shocking. How does a company who makes no profit, expand so "positively"?

Who is to blame then, if said profits are used strictly for the purpose of rapid expansion? do you even survey area's in order to determine if there's even a market, or do you simply expand because it's fun?

[Web Intact]

So much for the theory that it will be a better service with less problems.....

Politicians - ISP's there's no difference.

By your tone, I understand your frustration. I'd guess your usage profile falls within those 2&#37; of excessive consumers, and your service will no longer be as cheap as it was?

Please understand that things don't just happen at the flick of a switch. Network upgrades involve a huge amount of work, and we are only completing the planning stages at this point.


Don't ping too much there Johan, you might exceed your cap limit with all those packages you send...ahaha
A (big packet) 1400 byte ping generates about 22 kbps of traffic, so it's highly unlikely this will make a dent in the forthcoming caps. If, however, you run this ping continuously 24hrs a day, after a 30-day month you will have generated around 7Gb of traffic - so yes, it is possible to exceed your cap with a *large* ping. A standard 32 byte ping could consume as much as 162 Mb over 30 days.


We did not want a cap and you still did it so...what's the point in saying something that's obviously not true?
Semantics - I meant within the contracted period.


But no profit huh? man, the business sense in this country is shocking. How does a company who makes no profit, expand so "positively"?
As you may or may not be aware - bandwidth costs in SA are pretty expensive. Expanding=more customers=higher running costs=hgher consumption. The margin at the end of the day has remained much the same. We have also changed our bandwidth supplier in many areas since the early days to one which costs a lot more, but is far better quality; so our original business model no longer generated the profits we saw in the beginning. The customers experience improved in these areas, but GWI profits went down drastically.


Who is to blame then, if said profits are used strictly for the purpose of rapid expansion?
No one is to blame - this is not a witch hunt.

do you even survey area's in order to determine if there's even a market,
yes

or do you simply expand because it's fun?
No, but building new sites is more fun than maintaining existing ones...:D


hmmm.... looks like your other post in a different thread was deleted? I had a whole list of answers for that one too....

[JohanG]

We have also changed our bandwidth supplier in many areas since the early days to one which costs a lot more, but is far better quality;

So what's the reason (this time) for the bad response from the Northcliff tower?

[Web Intact]

So what's the reason (this time) for the bad response from the Northcliff tower?

There is no problem on the Northcliff tower. It may be better for you to call our support line or email support@webintact.net with all your details.

[JohanG]

I will do so when I get back home and the problem is still there, but how do you explain the reponse times (and timeouts) that I posted earlier?

This was last night just before 24:00


Pinging 10.0.96.72 with 32 bytes of data:

Reply from 10.0.96.72: bytes=32 time=180ms TTL=63
Reply from 10.0.96.72: bytes=32 time=14ms TTL=63
Request timed out.
Reply from 10.0.96.72: bytes=32 time=475ms TTL=63
Reply from 10.0.96.72: bytes=32 time=363ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Reply from 10.0.96.72: bytes=32 time=89ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Reply from 10.0.96.72: bytes=32 time=295ms TTL=63
Reply from 10.0.96.72: bytes=32 time=887ms TTL=63
Reply from 10.0.96.72: bytes=32 time=124ms TTL=63
Reply from 10.0.96.72: bytes=32 time=152ms TTL=63
Reply from 10.0.96.72: bytes=32 time=591ms TTL=63
Reply from 10.0.96.72: bytes=32 time=798ms TTL=63
Reply from 10.0.96.72: bytes=32 time=803ms TTL=63
Reply from 10.0.96.72: bytes=32 time=802ms TTL=63
Reply from 10.0.96.72: bytes=32 time=658ms TTL=63
Request timed out.
Request timed out.
Reply from 10.0.96.72: bytes=32 time=653ms TTL=63
Reply from 10.0.96.72: bytes=32 time=590ms TTL=63
Reply from 10.0.96.72: bytes=32 time=368ms TTL=63
Reply from 10.0.96.72: bytes=32 time=727ms TTL=63
Reply from 10.0.96.72: bytes=32 time=406ms TTL=63
Reply from 10.0.96.72: bytes=32 time=852ms TTL=63
Reply from 10.0.96.72: bytes=32 time=391ms TTL=63
Reply from 10.0.96.72: bytes=32 time=483ms TTL=63
Reply from 10.0.96.72: bytes=32 time=137ms TTL=63
Reply from 10.0.96.72: bytes=32 time=900ms TTL=63
Reply from 10.0.96.72: bytes=32 time=587ms TTL=63
Request timed out.
Request timed out.
Request timed out.
Reply from 10.0.96.72: bytes=32 time=455ms TTL=63
Request timed out.
Reply from 10.0.96.72: bytes=32 time=648ms TTL=63
Reply from 10.0.96.72: bytes=32 time=414ms TTL=63
Reply from 10.0.96.72: bytes=32 time=427ms TTL=63
Reply from 10.0.96.72: bytes=32 time=277ms TTL=63
Reply from 10.0.96.72: bytes=32 time=453ms TTL=63
Request timed out.
Reply from 10.0.96.72: bytes=32 time=121ms TTL=63
Reply from 10.0.96.72: bytes=32 time=119ms TTL=63
Reply from 10.0.96.72: bytes=32 time=52ms TTL=63
Reply from 10.0.96.72: bytes=32 time=55ms TTL=63
Request timed out.
Request timed out.
Reply from 10.0.96.72: bytes=32 time=22ms TTL=63
Reply from 10.0.96.72: bytes=32 time=212ms TTL=63
Reply from 10.0.96.72: bytes=32 time=779ms TTL=63
Reply from 10.0.96.72: bytes=32 time=299ms TTL=63

[Web Intact]

Depends what the problem is... could be signal, maybe you were d/l something at the same time & saturating your link.... hard to say definitively...

[JohanG]

Depends what the problem is... could be signal

What would cause my signal to suddenly deteriorate?


maybe you were d/l something at the same time & saturating your link.... hard to say definitively...

It makes sense, and I did think of that, so I stopped everything, but the problem persisted. I'll double check again tonight when I get home before phoning support.

Thx

[cyberarmy]

I also connect to north cliff tower, tried ping 10.0.96.72 just now, average ping less than 10ms. No problem from my direction...

[JohanG]

Thx cyberarmy, hopefully it's not my signal and everything is back to normal ;)

btw, did you experience any lag last night?

[JohanG]

I'll double check again tonight when I get home before phoning support.

Ok, have stopped everything on my machine and pinged the tower again. I still get 3-5% packet loss and an average of 200ms pings. As soon as I start browsing (eg. mybroadband.co.za), timeouts and pings goes for a ball...

I then did a speedtest and WTF, I've been throttled to 64kb!!! This is not suppose to happen until next month when the new packages are in effect (i.e. new contract month) :mad::mad::mad:

Correct me if I'm wrong, but if you are on a month-to-month contract, you can't change the rules during the month.

[JohanG]

I then did a speedtest and WTF, I've been throttled to 64kb!!! This is not suppose to happen until next month when the new packages are in effect (i.e. new contract month) :mad::mad::mad:

Correct me if I'm wrong, but if you are on a month-to-month contract, you can't change the rules during the month.

Just got of the line with GWI support. I was mistaken with the above mentioned assumption. It appears that my signal strength is very weak and they must come out to check my equipment. :o:o

[bboy]

expect to be ignored on the throttle issue ,if they ignore you then next month the problem will go away

[Baron Hohenzollern]

By your tone, I understand your frustration. I'd guess your usage profile falls within those 2&#37; of excessive consumers, and your service will no longer be as cheap as it was?

Yes I am within the alleged "2%" of the people, but whether it would be expensive or not, I honestly do not know since I haven't received any price list to determine precisely in which catagory I fall. Nor is there any indication on the website as to the usage that have been made during the month. I assume this will be placed there eventually?

I would always fall in the "2%" by the simple nature of Linux systems as a whole, there are updates every second day and some of them have quite large files attached to them, not much to mention of a latest release that would set me back by 700MB's. Which is why I enjoyed this service up to this point.



A (big packet) 1400 byte ping generates about 22 kbps of traffic, so it's highly unlikely this will make a dent in the forthcoming caps.

I was kidding with the person, don't be so defensive all the time.

[diebaas]

Has anyone had a reply yet from GWI.

PS. Not in the forum but via way of e-mail

[cyberarmy]

Nope, besides I spoke to Mr. Web Intact and he managed to update my email on their side and I receive my first invoice after one year of subscription.......

It would be nice if we will get uncapped local when it becomes effective to ADSL users.

[JohanG]

Yesterday I received my invoice for next month, but that's it.

[bboy]

lets do the math here anyway.

so 2&#37; of users use 40% of the bandwidth they say
the other 98% use less than 3 gigs they say

so we have 1000 users

980 use their entire 3 gigs =2940 gigs
20 use the 40% = 1960 gigs ( 98 gigs per person)

total gigs used by all users(worst case all users use all they can) =4900 gigs for the month

now they implement the 3gig cap, = 3000gigs for the month saving 2900 gigs

now lets say they implement a 10 gig cap, considering only 2% of users exceed 3 gigs we end up with

980 use their entire 3 gigs =2940 gigs
20 use their entire 10 gig= 200 gigs,
total= 3140 gigs , saving of 1760 gigs


cost in gigs to GWI
so uncapped =4900 gigs
3 gig cap= 3000 gigs
10 gig cap= 3140 gigs


hell even with a 30 gig cap its still a signifcant saving
30 gig cap = 3540 gigs

so why such a stupid small cap, if you tell your users they are getting a 30 gig cap, most of them won't flinch at all , an you'll still save yourself 1400 gigs a month!


just a little math, something they should try at gwi

[diebaas]

Lets wait and see what mr webintact says,

[cyberarmy]

No Internet/extremly slow speed this morning....left 12:30 and just came back now and it's back to normal. Can't load mybroadband and mweb sites, but some overseas sites opened/although very slow, tracert showed some problem at GWI's JHB link......

[JohanG]

There appears to be a problem everywhere, not just with GWI...

http://mybroadband.co.za/vb/showthread.php?t=91298

[The_Librarian]

Ya, our ADSL at work is also very slow, almost as if somebody swapped it out with an 128k isdn modem... :(

[JohanG]

Just got of the line with GWI support. I was mistaken with the above mentioned assumption. It appears that my signal strength is very weak and they must come out to check my equipment. :o:o

Well, well, well... if this isn't a classic case of deception :eek:

Yes I had a bad signal, but tonight I found out (from another GWI source) that my account was (still is) throttled to 64kb :mad:
Why was I lied to and why is this happening now and not during next month (with the new contract packages). Surely this is a breach of contract :confused::confused:

[bboy]

and still no response.... how handy!!!!

[cyberarmy]

Why is it throttled? Over your cap??

[JohanG]

Why is it throttled? Over your cap??

First let me say that I'm on a 192kb UNCAPPED contract (until the end of this month at least - or should be) and more than likely will be placed on the 5Gb contract from next month :sick:

But to answer your question, yes, waaaaaay over (the new capping levels) :D I'm one of the unfortunate 2%

[cyberarmy]

I wonder if this throttle to 64kbps is a temporary measure or it might be that a soft capped connection from next month

[JohanG]

Not sure exactly what their final implementation will be when you reach your cap (either 64kbps throttle and/or moving you to a slow congested line perhaps:confused:), but they reckon they will have everybody on the new contracts by mid Nov. At the moment they've blocked p2p and pretty much crippled news server access (these will be openened again after all the contracts are in place).

[diebaas]

Not sure exactly what their final implementation will be when you reach your cap (either 64kbps throttle and/or moving you to a slow congested line perhaps:confused:), but they reckon they will have everybody on the new contracts by mid Nov. At the moment they've blocked p2p and pretty much crippled news server access (these will be openened again after all the contracts are in place).

whats the issue, maybe we should not pay them untill all is sorted, cause now you are paying for a service that you are not receiving :mad:

[bboy]

hahah, good luck with that.
in my area they changed the setup of the network and the router i had WOULD NOT WORK with their setup, 2 months of no connection, they assured me the router would still work for those 2 months, i took the router to them , they sent it to jhb and none of their experts could get it to work with the network now ( router is perfectly fine by the way, works as it was designed but is now incompatible with the network) they gave it back to me and still took my money

[Web Intact]

:mad: (in the absence of an embarrassed smiley)

This puts me in a very awkward spot, as what I was told would happen, and what actually happened are two different things...

As technical employees, we are arguing for you guys, but the bean counters are pushing back...

Any users above 6Gb on Verizon bandwidth have been throttled.

I don't know what to say except apologise for my mis-information. I found out this was being implemented only after your complaints here...

[JohanG]

When can we expect a proper document (from the bean counters) explaining exactly how the new contracts are going to work ito cost, speed, cap, throttling, do's, dont's, etc?

[Web Intact]

We are meeting on Monday to finalise these issues, and you should expect further communication in about a week's time I expect.

[JohanG]

Thx for the update Mr WebIntact.

[daffy]

Does anyone get the feeling that there was a recent conversation at GWI, which went something along the lines of,
"Ah, all that capping, and shaping.. its working well. Oh crap, maybe we should tell the customers?"

[Pilgrim]

Does anyone get the feeling that there was a recent conversation at GWI, which went something along the lines of,
"Ah, all that capping, and shaping.. its working well. Oh crap, maybe we should tell the customers?"

More along the lines of "Ah, all that capping, and shaping.. its working well. I'm sure someone informed the customers beforehand..." :D

[Kloon]

Well haven't there been said, a wisp is a wisp is a wisp.

[diebaas]

:mad: (in the absence of an embarrassed smiley)

This puts me in a very awkward spot, as what I was told would happen, and what actually happened are two different things...

As technical employees, we are arguing for you guys, but the bean counters are pushing back...

Any users above 6Gb on Verizon bandwidth have been throttled.

I don't know what to say except apologise for my mis-information. I found out this was being implemented only after your complaints here...
On Verizon, OK,

As far as my knowladge goes gwi makes use of IS and verizon wich is being used for international and wich is being used for national also, why are they doing this and why is the capping implemented now already. Well you can tell ur bosses some proffesionality they are showing, as long as they get paid scr#w the rest.

PS.This is not aimed at you as the messanger

[bboy]

but its aimed at GWI

[diebaas]

but its aimed at GWI

The management, not the techie informing us and helping in this forum

[bboy]

come mr webintact, don't you have a comment on my math problem?

[diebaas]

lets do the math here anyway.

so 2% of users use 40% of the bandwidth they say
the other 98% use less than 3 gigs they say

so we have 1000 users

980 use their entire 3 gigs =2940 gigs
20 use the 40% = 1960 gigs ( 98 gigs per person)

total gigs used by all users(worst case all users use all they can) =4900 gigs for the month

now they implement the 3gig cap, = 3000gigs for the month saving 2900 gigs

now lets say they implement a 10 gig cap, considering only 2% of users exceed 3 gigs we end up with

980 use their entire 3 gigs =2940 gigs
20 use their entire 10 gig= 200 gigs,
total= 3140 gigs , saving of 1760 gigs


cost in gigs to GWI
so uncapped =4900 gigs
3 gig cap= 3000 gigs
10 gig cap= 3140 gigs


hell even with a 30 gig cap its still a signifcant saving
30 gig cap = 3540 gigs

so why such a stupid small cap, if you tell your users they are getting a 30 gig cap, most of them won't flinch at all , an you'll still save yourself 1400 gigs a month!


just a little math, something they should try at gwi

Mr Webintact, Here's the math problem again we would appericiate your reply on this.

[mufasa]

come mr webintact, don't you have a comment on my math problem?

I don't think he can answer that, its more a bean counters question.

[Will.]

Just a month ago I was so impress with WebIntact. I went from a capped line to UNCAPPED. Paid the almost 3k grands for installation and now a month further I hear i am going back to CAPPED! And the best of all, YOU GET TO PAY THE SAME PRICE! But all will be moved to a 512k line on 3gb cap. Rather give me the 128k line uncapped.

At first when I called, they said its only all new applicants who will be affected by this. The old applicants will remain on there package. Now ALL is effected by it.

Ok ok, Im using the 128k connection for R350 UNCAPPED.
NOW i will still be paying R350 for the connection but it will be capped!
Then rather decrease the price of R350 because of the decrease in connection.
OR adjust the 3Gb cap to a more respected size.

I have also heard that only about 2&#37; of the subscribers use more than 3gb a month. Correct me if im wrong. If only 2% subscribers are exceeding it, how much difference will it make to keep the packages the same for the old subscribers.

I don't wanna complain coz everything was fine for me...up until now. But now I don't understand whats going on and why?

Mr WebIntact, whats going on? Please help

[bboy]

time to move on

[truesouthafrica]

Are we being capped already, cause it took me 40 minutes to be able to post this, wtf is going on?

[Ryder_JHB]

Don't forget its the end of the month! (I posted this text this morning at 05:02am!)

[Baron Hohenzollern]

Just a month ago I was so impress with WebIntact. I went from a capped line to UNCAPPED. Paid the almost 3k grands for installation and now a month further I hear i am going back to CAPPED! And the best of all, YOU GET TO PAY THE SAME PRICE! But all will be moved to a 512k line on 3gb cap. Rather give me the 128k line uncapped.

Yes 512 K, which you can't use because you're limited to a putrid 3 Gigabytes....and it's all because they demonstrate no profit...not an ounce of profit. They pay "300 rand" to Verizon and charge you only 350 rand, so the 50 rand per customer gets used to pay for the liabilities and long term assets of the company....and in the same breath they tell you that they've been expanding to this area, and to that area....call me stupid but if you break even you just don't expand...such things are done when you demonstrate a substantial enough profit.

Now they invented this mechanism (similar to the rest of the gravy train riding ISP's) to substantiate an expansion they've been doing without a problem for years on end.


At first when I called, they said its only all new applicants who will be affected by this.

Since all ISP's are Politicians and all Politicians are liars, you must always assume the opposite of what they say.



Are we being capped already, cause it took me 40 minutes to be able to post this, wtf is going on?

No, this is the "better quality" bandwidth we're being capped for. Isn't it great? Better quality they say, and yet here we are, since yesterday night, disconnecting every 4 minutes...like I said...don't "try" to understand their position because their position is nothing more then extortion of the consumer market. It has absolutely nothing to do with better quality.

There are ISP's in America that run Free Capless services for the public. On nothing more than advertisements on their page. And they last, and show profit as a result of this. There are many creative ways of obtaining profit. But in this country the mind only knows one alternative, and that's to squeeze the last drop of blood from a rock.

[bboy]

its not about offering a service, its about making money, wrong goal

[The_Librarian]

its not about offering a service, its about making money, wrong goal

Yup, that's what world+dog is doing - making money and stuff the service.

Sometime you do get companies who do give good service, but they're very hard to find...

[truesouthafrica]

TrueSouthAfrica hands The Librarian a banana and makes sure not to say "monkey".

Nothing wrong with making money, make HUGE profits for all I care just don't screw the public and deliver decent service.

[diebaas]

Are we being capped already, cause it took me 40 minutes to be able to post this, wtf is going on?

Dont actually know whats going on but according to their support line they say verizon had problems with their bandwith supply or something thats why whe've been having a sh#t load of hassels.

[bboy]

yes guys are being capped already

[diebaas]

yes guys are being capped already

Dont know must mar wait and see when mr webintact one day decides to state their case.

[JohanG]

yes guys are being capped already

Not quite capped... I've been throttled to 64kbits and such a bad quality connection (I can hardly send an email) that it would've been better to be capped completely :eek:

[Baron Hohenzollern]

Not quite capped... I've been throttled to 64kbits and such a bad quality connection (I can hardly send an email) that it would've been better to be capped completely :eek:

I'm sure that the executives of Webintact will take that into consideration. After all as Mr. Web intact alleges....they only throttled people after they started complaining.

The number one goal of any public company, is to listen to the needs of the customer and to work according to customer satisfaction, but not here. Here in South Africa there is a unique ignorance, that has companies falsely believing that they hold the cards. And as such "punish" any consumer who complains about these sort of policies.

I wonder where they'd be if everybody decided to stop using their service...I'd say alot worse than they are now..perhaps Mr. Webintact should suggest to his executives that they return to Business school since they apparently haven't learned anything there the first time around.

[Will.]

I've got the same problem. I've been CAPPED on an UNCAPPED connection. Apparently its throttled down to 64k, but really, this feels like dial-up modem. I used to have a 64k ISDN line and that was faster that the "64k" connection I have now!? And not to speak about the up and downtime. At night it gets a little better, but during the day its SLOW.

[Web Intact]

OK - this is to erase some of the words that have been put in my mouth, dispel the myths that have propagated from that, and also to try and explain why our original business model is beginning to fail, leading to capping:

Myth #1:
People who complain get throttled

Not so - anyone 3Gb over their associated package (what they pay and the new packages) have been throttled.

Myth #2:
GWI Gauteng splits the Local/International traffic between IS & Verizon

Nope - only P2P is sent via IS, all the rest is through Verizon.

Myth #3:
GWI has been expanding while not making a profit = zero business sense

Part 1: A warped summarisation of the info I have supplied here. In a nutshell, there was a certain amount of cash available in the beginning to build the network. If we didn't expand, we couldn't grow the client base. If we didn't grow the client base, we wouldn't have been able to expand - chicken & egg... It didn't materialise suddenly - money had to be put in, and that money is long gone.

Part 2:
Our upstream provider was originally IS, and we ran all areas off aggregated ADSL lines through IS' uncapped service enabling us to resell uncapped. The quality & reliability was not very good, and we chopped & changed between a few upstream ISP's without ever really improving matters. Eventually we changed to Verizon, at a much higher price per Mb, but still sold the uncapped service. As the network grew, we connected more areas directly to the Verizon backbone.
As word of the improved quality spread, more & more people started taking up the uncapped service and hammering it like there was no tomorrow...
We could have run like that for a long time with the light users subsidising the heavy users, but eventually that house of cards started collapsing, and the subsidised users eventually closed the gap with their excessive consumption, forcing us to slow that down by implimenting the capped service.

Myth #4:
GWI is capping their clients so they can squeeze as much profit out of their clients as possible.
GWI should take a leaf out of companies in the USA's book and learn how to make a profit from uncapped services

It's kind of true in a way, except that it's not just to maximise profit and fill our pockets, but rather to get back to a profit-making business. As i mentioned, the heavy users on the Verizon backbone have turned the slim margin we made on VZN to a negative one.

Comparing broadband companies in the USA to SA is nuts - it's common knowledge in SA that the broadband food chain begins with and is defined by Telkom, unless you want to use satellite like IS and live with the high latency and lower reliability.
Telkom's stake in the undersea cable enables them to set the price that dictates the pricing to the end users. It's out of anyone's control to change that right now, and models of light users subsidising heavy users are the only way to get cheap prices, as long as the light users way outnumber the heavy users...


Myth #5:
I have also heard that only about 2&#37; of the subscribers use more than 3gb a month. Correct me if im wrong.

Again the result of broken telephone relaying of information...
I did state here a few pages back that 2% of the subscribers used 40% of the bandwidth... the math problem put forward makes a bit of sense, but it's still the main cost to GWI that's causing us to slip into the red...

Hope this info helps a little... you know I'll be back, so keep posting as you do....

[diebaas]

Myth #1:
People who complain get throttled

Not so - anyone 3Gb over their associated package (what they pay and the new packages) have been throttled.


OK so if your 3Gb over your allowed 3Gb connection you get throttled. Right. So you must use 6Gb to get throttled. Correct me if im wrong.

You have already implemented the Cap but why havent we seen an improvement of the connection speed.

Local test
Start Time: 15:19:41
End time: 15:20:15
Download Size: 409600 bytes
Time Delta: 34.690368890762 seconds
Download Speed: 12 KBytes/s
Line Speed: 96 kbits/s

International test to New York on www.speedtest.net
Download 128kb/s
Upload 64kb/s
ISP Verizon South Africa
Server NY
Ping 339ms
~8000mi
See the online result
http://www.speedtest.net/result/197658276.png

[Web Intact]

OK so if your 3Gb over your allowed 3Gb connection you get throttled. Right. So you must use 6Gb to get throttled. Correct me if im wrong.

You have already implemented the Cap but why havent we seen an improvement of the connection speed.

1) Correction - the 6Gb usage is part of the 'phasing in' of the capping policy.

2) Chicken & egg - stop the bleeding first, then start the rehabilitation

[truesouthafrica]

I feel sorry for Mr. Webintact having to come up here and keep the dogs at bay, maybe perhaps we should all "forget" to pay GWI for a month and tell all our mates who WE referred to them, to do the same. Maybe then the Brass will start talking to their clients instead of sending Mr. Webintact to do their dirty work.

He has a point though. Telkom and our wonderful minister of Communications in S.A. are slowly busy killing the South African economy, as I have pointed out in an earlier post.
So what do we do lads? Lets face it, GWI is CHEAP, works most of the time, although it is restricting in allot of ways too, but then again, what else can we do?
Telkom and all ISP's know this, "where else are they going to go?". Wish I was clairvouyant, would have gone into the ISP busyness years ago if I knew what was coming. Its amazing, we're paying to get screwed and keep coming back like Oliver Twist asking "Please sir, may I have some more?" Doesn't matter where you go, the result will remain the same.
My advice, get a tube of KY jelly and get ready for one hell of a ride.

PS. If I'm paying for a 128kb connection, why do all my downloads max out at 15kbs? BTW if I get 15kb I'm lucky!

[vrapt0r]

I think you mis understood what Mr. webintact ment :)

[bboy]

i guess i'll never get an answer

[Baron Hohenzollern]

I think you mis understood what Mr. webintact ment :)

Yes you do have a point. I apologise to Mr. Webintact for not understanding what he meant with "Implimented after your complains here".

I realise now that he meant he only knew that the throttle started prior to the stated date only after people complained about it being implimented before the date.

I'm sincerely sorry for the misunderstanding, Mr. Webintact.

It's probably for the best that Vrapt0r corrected me in my error as I wanted initially to address the statement you had made concerning US Internet services vs South African internet services.

The objective was here not to point out the obvious luxury US constumers have. But rather of the various different ways there are to obtain a profit. Advertisement is a very lucerative way of obtaining a profit.

Can not try to tell me, that because of Telkom's pricing...Advertisement would be a far less lucerative means than to impliment this policy. Since we're talking about fairly substantial companies paying you to place them on your frontpage.

Bboy he did answer. He stated this.


the math problem put forward makes a bit of sense, but it's still the main cost to GWI that's causing us to slip into the red...

[intensive]

It is a pity about the capping but if I can have a reliable, constant 512kb connection it will be great for my on-line games!!! I hear by mid/end of November all GWI clients will be running on 512kb....

[bboy]

i wouldnt call that an answer

[Rocket-Boy]

TrueSouthAfrica hands The Librarian a banana and makes sure not to say "monkey".

Nothing wrong with making money, make HUGE profits for all I care just don't screw the public and deliver decent service.

How do you make a HUGE profit without screwing anyone? if you are making so much profit then lower your prices and get a larger base of clients.

[Baron Hohenzollern]

How do you make a HUGE profit without screwing anyone?.

The smart way would be through Advertisements, business Affiliations....there's also the use of Information systems, which is a very important factor in profit creation.The use of Database management systems to capture data and the use of miners to seve through data to extract valuable information for competitive advantage. Electronic Resource Planning systems which is a valuable for any company like GWISA which has several branches through out the country, to automate and sync all systems to one set of policies.

There are many ways to gain profit...the customer should be the last means....it has absolutely nothing to do with Telkom's prices there are many ways to get around it.

Since we're on the subject here, My login for GWISA's website isn't working that should be fixed...also when will we expect the user section to have an accurate read on our usage of the cap?

[daffy]

The smart way would be through Advertisements, business Affiliations....there's also the use of Information systems, which is a very important factor in profit creation. The use of Database management systems to capture data and the use of miners to seve through data to extract valuable information for competitive advantage. Electronic Resource Planning systems which is a valuable for any company like GWISA which has several branches through out the country, to automate and sync all systems to one set of policies.

Okay... No more industry magazines for you! You've managed to cram every buzzword from every Industry Mag in the past 12 months, into 1 paragraph.
Thats just worrying.

[diebaas]

Since we're on the subject here, My login for GWISA's website isn't working that should be fixed...also when will we expect the user section to have an accurate read on our usage of the cap?

Thats a good point when wil it work,
PS I didn't even know there is a log in section no one has ever mentioned it since i've joined GWI



Okay... No more industry magazines for you! You've managed to cram every buzzword from every Industry Mag in the past 12 months, into 1 paragraph.
Thats just worrying.


I think thats why he calls him self a BARON

[JohanG]

Since we're on the subject here, My login for GWISA's website isn't working that should be fixed...also when will we expect the user section to have an accurate read on our usage of the cap?

WTF :confused: Login on GWI's website :confused: where?
Is this something they are busy implementing or is there a user login already?

[diebaas]

WTF :confused: Login on GWI's website :confused: where?
Is this something they are busy implementing or is there a user login already?

I dont actually know, was browsing on their site www.globalwebintact.com and did not see anything, but when i checked the domain www.webintact.net it asked for a username and password, i tried my connection u/n and p/w but it did not work.

MR WEBINTACT if you are out there please share some information with us regarding this matter, cause we would like to know where are we going to be able to check our usage stats to avoid being throttled.

[JohanG]

Makes sense to have something like that. I also heard from one of their guys that we will (should) receive notification via e-mail when approaching our threshold (cap).

[Baron Hohenzollern]

I dont actually know, was browsing on their site www.globalwebintact.com and did not see anything, but when i checked the domain www.webintact.net it asked for a username and password, i tried my connection u/n and p/w but it did not work.

MR WEBINTACT if you are out there please share some information with us regarding this matter, cause we would like to know where are we going to be able to check our usage stats to avoid being throttled.

Was referring to the "Webmail" function on www.globalwebintact.com. My username and password used to logon to the internet also does not work for my Outlook express (I am using one of the other free ones given to me). If the webmail portion is not the inbox for the user, and the outlook express does not work, how exactly am I to see anything from my actual username? If they do not have a user section they should make one. Because I'm not going to trust them with my connection usage. I want to be able to see how much I use of my cap.

I think we have a right to ask that much, it's provided by nearly every other ISP.

[diebaas]

Makes sense to have something like that. I also heard from one of their guys that we will (should) receive notification via e-mail when approaching our threshold (cap).

I wont trust their e-mails it's been two weeks since i've send an e-mail to their support account and no reply what so ever.


Was referring to the "Webmail" function on www.globalwebintact.com. My username and password used to logon to the internet also does not work for my Outlook express (I am using one of the other free ones given to me).
I think you must mar rather get yourself a gmail account, would be better.



Because I'm not going to trust them with my connection usage. I want to be able to see how much I use of my cap.

Agreed

[Web Intact]

:D @ daffy - I like your sense of humour!

A lot of suggestions here - and all good... I do pass on what I read to all the relevant people, so your comments don't go unnoticed.

A couple more answers here:

We don't have a usage stats reviewing facility yet, but there will be one coming soon when the new Radius system is implemented (about 2 weeks from now). There will be an email alert system too, but I'm not sure on the time line for that yet.

You cannot log into anything from www.globalwebintact.com or related GWI domains except your email account. To log in, you need to enter your FULL email address + password. Same with Outlook. Gmail is great - I use it all the time, as well as my webintact.net address. I would recommend this to anyone anyway.

[Web Intact]

I wont trust their e-mails it's been two weeks since i've send an e-mail to their support account and no reply what so ever.

Don't forget - if you don't get an automated response with a unique tracking number, your mail didn't make it. Check that the address is support@webintact.net and not .com

[cyberarmy]

So the cap will be implemented from this month. I hope the usage stat page on your website can be set up ASAP, so at least we can manage our bandwidth properly!

[Will.]

The cap and throttling is there. Anyone seen a de-throttling or reset of cap? It's the 1st of November and still im experiencing the same poor download and browsing speeds. It's still the same as yesterday. When does the new cap start for the new month??? Or are one being permanently throttled now....

[JohanG]

My speed is back to 192kbits. Browsing seems ok again. Will see when I reach my cap (if I make it) as they've blocked all p2p traffic and shaped all non priority traffic (it seems), although I still think I have a bad signal problem.

[diebaas]

Don't forget - if you don't get an automated response with a unique tracking number, your mail didn't make it. Check that the address is support@webintact.net and not .com

Checked my sent items, was sent to support@webintact.net but not to worry got things sorted.



We don't have a usage stats reviewing facility yet, but there will be one coming soon when the new Radius system is implemented (about 2 weeks from now). There will be an email alert system too, but I'm not sure on the time line for that yet

Thanks for the info and we will be awaiting the new system

[acidrain]

...although I still think I have a bad signal problem.

Depends what you mean by bad. My home connection has a signal of -82 which isnt great imo but still manage to pull between 6-9megs. Maybe its channel saturation.

[Baron Hohenzollern]

MR Webintact,

I often stream Audio on the weekends. Is it possible to exceed the cap limit in one day when streaming audio through Shoutcast servers via Winamp?

[cyberarmy]

Is it possible to have multiple GWI accounts running simultaneously on the same piece of hardware?

[acidrain]

Is it possible to have multiple GWI accounts running simultaneously on the same piece of hardware?

dont think so, cos how would you have two seperate internet sessions running at once ( unless im missing something here )

[cyberarmy]

dont think so, cos how would you have two seperate internet sessions running at once ( unless im missing something here )

:(Thought so......thanks anyway

[fernandopires]

Is it possible to have multiple GWI accounts running simultaneously on the same piece of hardware?

its posible, configure your router to connect to gwi like a normal connection without PPPoE authentication then on all the computers on the network setup a dial up PPPoE and dial in with diferent accounts,

[intensive]

Last 2 weeks my signal and up-time is much better (North-West) - is any one running on 512 yet:confused:


My result on www.speedtest.net:

Date: 11/6/2007 5:09 PM GMT
Download: 128 kb/s
Upload: 63 kb/s
Latency: 55 ms
Server: Cape Town
Distance Share: ~ 800 mi

[diebaas]

NO 512 YET....Nope havent heard from GWI since the last time Mr Webintact posted in this thread

[bboy]

hahah, so they capped you
didnt give you the new service you offered(512k)
have no way to check usage!

why is anyone still with them?

[diebaas]

hahah, so they capped you
didnt give you the new service you offered(512k)
have no way to check usage!

why is anyone still with them?

Dont Know

[bboy]

notice the lack of posts here this month, probably due the fact that most of the GWI users are on "throttled" mode and cannot load the page :D

[JohanG]

lol, I'm back to my usual 192kbps connection. Browsing is great, BUT that's all I can basically do :(.

P2P is blocked and news servers timeout waaaay to often. I successfully complete about 10% of the bandwidth that I use :mad: great way to waste b/w.

I'm probably gonna wait until something concrete happens with Neotel or if something else pops up in the near future :rolleyes:. Don't want to support Telkom though :sick:.

[vrapt0r]

Its better than paying telskum :) and at least he replies to our questions

[fernandopires]

lol, I'm back to my usual 192kbps connection. Browsing is great, BUT that's all I can basically do :(.

P2P is blocked and news servers timeout waaaay to often. I successfully complete about 10% of the bandwidth that I use :mad: great way to waste b/w.

I'm probably gonna wait until something concrete happens with Neotel or if something else pops up in the near future :rolleyes:. Don't want to support Telkom though :sick:.


P2P is not completly blocked i use bitcomet and it works and im currently using it right now.

[JohanG]

Do u get full speeds?

[fernandopires]

yes, same speed as if i was downloading from the website.
20kb/s-30kb/s
i made sure that p2p was working before i got gwi and just by phoning and asking they told me that bitcomet works and it does.

[JohanG]

I've been using emule, and b4 all this ***** started, was maxing out my line (~30kb/s). I haven't tried to use it since last week. It wouldn't download (or upload) anything. Manage to make a connection (eventually) though, but that was as far as I could get :mad:.

[buffalobill]

Don't forget - if you don't get an automated response with a unique tracking number, your mail didn't make it. Check that the address is support@webintact.net and not .com

You would do well to read your original mailing of 17/10. It specifically states that queries regarding the mailing should be directed to change@gwisa.com. Can you explain?

[Web Intact]

You would do well to read your original mailing of 17/10. It specifically states that queries regarding the mailing should be directed to change@gwisa.com. Can you explain?

Explain what? The different email addresses?
Simple - support@webintact.net is for support queries, and change@gwisa.com is for queries regarding the package changes.

This was in response to
"I wont trust their e-mails it's been two weeks since i've send an e-mail to their support account and no reply what so ever."

P2P has been worse over the last week or so, as some of the lines we use for it have been down, hence less bandwidth available for p2p.



Quote:

Originally Posted by cyberarmy View Post
Is it possible to have multiple GWI accounts running simultaneously on the same piece of hardware?

its posible, configure your router to connect to gwi like a normal connection without PPPoE authentication then on all the computers on the network setup a dial up PPPoE and dial in with diferent accounts,

Sorry - this is not possible. You will need two devices to log in with two accounts.

[diebaas]

MR Webintact such a short visit, PLEASE WHEN WILL BE GETTING THE NEW INFO ON TH CAPPING POLICY AND WHEN WILL THE ONLINE SECTION BE AVAILABLE WHERE WE CAN CHECK OUR USAGE. SOME INFO PLEASE

[Web Intact]

Info I have at this stage, as posted here (http://mybroadband.co.za/vb/showthread.php?p=1314022#post1314022):


Hi all,

We're not strictly enforcing the capping policy yet, but are calling those who greatly exceed their cap at this stage, and slowing down their connection. This will soon become an automated system with automatic email warning alerts.

If you are monitoring your own usage at this stage, please ensure you take upload traffic into account, as this is included in your consumption figures.

I also just want to toss this info in for a more accurate comparison:

Our topup pricing may change from the initial R170 for 1Gb to around R120, to be confirmed.

These are current service prices inc VAT:

Telkom 384 + XDSL 3Gb = R453.62 (excluding phone line)
Telkom 384 + Telkom All Access 3Gb = R484.00 (excluding phone line)

XDSL 1Gb topup = R63 / 6.3c per Mb
Telkom 1Gb topup = R79 / 7.9c per Mb
3G/HSDPA 1Gb topup = R289 / 28.9c per Mb
iBurst - varying prices from around 30c - 45c per Mb

GWI 1Gb @ R170 = 17c per Mb
GWI 1Gb @ R120 = 12c per Mb

Compared to 3G/HSDPA: 1.7-2.4 x cheaper
Compared to Telkom: 1.5-2.1 x more
Compared to XDSL: 1.9-2.6 x more

Performance:

As has been mentioned here more a few times, if latency & responsiveness is your main criteria (ie gaming) you should not be using any wireless technology.

Although on fixed wireless you will most likely have a satisfactory experience most of the time, consistent performance cannot be guaranteed due to the nature of radio wave propogation. This is compounded in mobile wireless technologies.

[diebaas]

MR Webintact such a short visit, PLEASE WHEN WILL BE GETTING THE NEW INFO ON TH CAPPING POLICY AND WHEN WILL THE ONLINE SECTION BE AVAILABLE WHERE WE CAN CHECK OUR USAGE. SOME INFO PLEASE

Die info above is ok but please answer my question.

[intensive]

Mr Web Intact am I correct in stating the following:

The 512kbps service will not cost anything extra as explained to me by GWI as part of GWI's new capping package. GWI also told me that all of its clients will be on 512kbps connection as from the end of November 2007.

This is the reason I decided to stay with GWI

[Web Intact]

This is correct.

It will be a best effort service though, and you'll get up to 512 - most likely a 512 MIR/128 CIR as I have mentioned here previously.

[daffy]

But, I'm sure Mr Web Intact said the 512kb service will require different hardware?
Is that right?

[Web Intact]

But, I'm sure Mr Web Intact said the 512kb service will require different hardware?
Is that right?

Nope - never said that....

[truesouthafrica]

what should a 128 connection download at?

[Web Intact]

divide by 8 to get Kb/s: 128kbps=16Kb/s

[daffy]

Nope - never said that....

My appologies. I'm getting my rumours mixed up here.

Speaking of which, any truth in the rumours that you're playing with a beamforming technology from a company who's name begins with 'N'?

[truesouthafrica]

Thank you kindly.

[Web Intact]

My appologies. I'm getting my rumours mixed up here.

Speaking of which, any truth in the rumours that you're playing with a beamforming technology from a company who's name begins with 'N'?

Yebo yes... maybe you were thinking about that?

[daffy]

Yebo yes... maybe you were thinking about that?

Ah right. Good luck :)

[cyberarmy]

What's the problem this morning? JHB internet failure.......

[fernandopires]

Mine was down at 11 this morning in raslouw, I phoned them and apenrently they were setting up a link to verizon.

[Web Intact]

apologies for the downtime - this was actually some faulty routers being replaced in Verizon.
Took a lot longer than anticipated when Murphy appeared...

[daffy]

apologies for the downtime - this was actually some faulty routers being replaced in Verizon.
Took a lot longer than anticipated when Murphy appeared...

I'd just like to say, I wasn't the Murphy involved in this incident...

[cyberarmy]

Verizon's router to GWI connection? My friend is with another WISP, they also use verizon and his connection was fine.

[fernandopires]

Mr Web intact why dont you guys offer a 10mb/s connection.

[diebaas]

Mr Web intact why dont you guys offer a 10mb/s connection.


Dont we wish

[murray654]

Hi,

What will radio streaming do to my cap? Highveld 22k stereo. I guess its about 700mb a day?

So 3 GB lasts 4 days - guess I will have to listen to a local station. First I have to learn some of the other official languages :-(

Regards,

Murray

[diebaas]

Hi,

What will radio streaming do to my cap? Highveld 22k stereo. I guess its about 700mb a day?

So 3 GB lasts 4 days - guess I will have to listen to a local station. First I have to learn some of the other official languages :-(

Regards,

Murray
Lesson 1

Enkosi si'ki'le'le Africa, well the rest i dont know must mar ask your gardner for some tip's

[intensive]

What is going to happen when I am over my 3 gig cap - will I still be able to browse/download the net at a throttled 64k? Am I going to billed for the megs I download/browse over my cap? Don't want to get a surprize at the end of the month.

[fernandopires]

What is going to happen when I am over my 3 gig cap - will I still be able to browse/download the net at a throttled 64k? Am I going to billed for the megs I download/browse over my cap? Don't want to get a surprize at the end of the month.

im supposed to have a 5 gig cap but ive been downloading about 1 gig a day since the first of this month and so far its the 12th so i downloaded round about 12 gigs and i still am. My connection never was stopped and never recieved an email telling me i almost reached my cap.

[Web Intact]

Verizon's router to GWI connection? My friend is with another WISP, they also use verizon and his connection was fine.

Well - not all WISP's go through the same router, and not all WISPS share the same wireless backbone - I didn't say the fault was with Verizon, I said it was at Verizon... rtfp


What will radio streaming do to my cap? Highveld 22k stereo. I guess its about 700mb a day?

About 9.9Mb/hr, 240Mb in 24hrs - a typical day at work is 8hrs, so a full month's online streaming (during working hours) should consume about 1.7Gb


What is going to happen when I am over my 3 gig cap - will I still be able to browse/download the net at a throttled 64k? Am I going to billed for the megs I download/browse over my cap? Don't want to get a surprize at the end of the month.


There will be no surprises - -at the moment, persistent heavy users are being throttled.
When the automatic system is implemented, it will probably be email & banking only after hitting your cap. The policy makers still haven't made this clear to us techies yet...


Lesson 1

Enkosi si'ki'le'le Africa, well the rest i dont know must mar ask your gardner for some tip's


Um - what if my gardener is white and only speaks Afrikaans? :D

[diebaas]

Um - what if my gardener is white and only speaks Afrikaans? :D

Good point, but i've never seen it.

[fernandopires]

Mr web intact

Some advice, After you implement the cap then you show allow more p2p and bittorent and you should increase the cap.