Web Intact (Or intactless service)

[Web Intact]

Good point, but i've never seen it.

You've obviously never been to Oranje... :sick:


Some advice, After you implement the cap then you show allow more p2p and bittorent and you should increase the cap.

'Advice'? Surely you mean 'request'

[JohanG]

Web Intact

Can we have some clarification on whether there will be a cap (no more access) or a threshold (throttled access) when your limit is reached? I keep on getting confused when people talk about cap, as that means 'no more access' in my books.

I'll 2nd the 'request' for an increased 'threshold' to about 20-30GB :D

[buffalobill]

Web Intact

Can we have some clarification on whether there will be a cap (no more access) or a threshold (throttled access) when your limit is reached? I keep on getting confused when people talk about cap, as that means 'no more access' in my books.

I'll 2nd the 'request' for an increased 'threshold' to about 20-30GB :D

Hark the deafening silence. No official communication since the 17th of last month, isn't it?
Meanwhile, no one knows what the heck is actually going on. I can, for example, still sign up for an uncapped service, because those are the contract forms on the website.
This is just so typical of ISPs since time immemorial because it's run by techies and/or bean counters. The technology is just a commodity item, like baked beans, and the only differentiator is a customer-centric focus - which means ongoing communication and service. As costs come down and the market more cut-throat, this is going to become increasingly important if you want to be more than a bit-player.
Drop me a note if you want someone to show you how it should be done.

[Web Intact]

run by techies and/or bean counters

Who does that leave to run a company?

[Pilgrim]

Who does that leave to run a company?

The cleaning crew? :D

[WRX1KNP]

No more part of this, my WAP (SENAO) blew up :sick: just out of the warranty period by a matter of days :mad:

So, we are happily working on Vodacom 3G @ 19c / meg. Fast & reliable. No infrastructure costs (I bought my 3G HSDPA card second hand 18+ months ago for something like R750). OK, not all that cheap but "the pay as you go" works well for us = budget our usage and leave the P2P stuff for my buddies that own the Internet Cafe to download (they have an uncapped XXX YYY account especially for the purpose :D )

GWI was good while it lasted, but time to move on.

Later - R

[fernandopires]

Mr Web Intact
'Advice'? Surely you mean 'request'[/QUOTE]


Yes actually its a request and im sure everyone will want the same.

[buffalobill]

Who does that leave to run a company?

Broadly, I guess you'd call them marketers - people who care about the human element of the business, which is more than just sums and IP stuff. And no, marketing in the broader sense is not just selling 8-)

[buffalobill]

The cleaning crew? :D

Sadly this is too close to the truth.

[Web Intact]

No more part of this, my WAP (SENAO) blew up :sick: just out of the warranty period by a matter of days :mad:

So, we are happily working on Vodacom 3G @ 19c / meg. Fast & reliable. No infrastructure costs (I bought my 3G HSDPA card second hand 18+ months ago for something like R750). OK, not all that cheap but "the pay as you go" works well for us = budget our usage and leave the P2P stuff for my buddies that own the Internet Cafe to download (they have an uncapped XXX YYY account especially for the purpose :D )


Hope it works out for you - paying extra for the convenience of mobility is worth it to many... and it's not quite 'no infrastructure costs' is it? You could probably pay about the same price for a new wi-fi CPE/Router if you're prepared to DIY...

For the record, and as a reminder - GWI cost per Mb @ 3Gb is 11.6c, and somewhere around 12-14c for 1Gb topups.
We will also have online credit card payments available. You could also then pay as you go on a 1 Gb by 1 Gb basis...


Broadly, I guess you'd call them marketers - people who care about the human element of the business,

Well - in my view that's kind of a luxury item when a company like us started with a 'just do it' energy and motivation. There were no big bucks thrown in at once to afford a non-essential element like that in terms of operational expenses.

Right now though, we are talking to advertising agencies about building a brand, expanding our call centre, and moving to new premises to accommodate our own data centre and act as a wireless hub. We can't really afford these things right now, but there are people who believe we can if we 'just do it' again...

So yeah - we also agree with you, and things are happening now that will address these shortcomings and undoubtedly improve the overall user experience.


Sadly this is too close to the truth.

Now that's just insulting! :mad:

You know where to find us - we have an open door - literally!

[buffalobill]

Well - in my view that's kind of a luxury item when a company like us started with a 'just do it' energy and motivation. There were no big bucks thrown in at once to afford a non-essential element like that in terms of operational expenses.

Right now though, we are talking to advertising agencies about building a brand, expanding our call centre, and moving to new premises to accommodate our own data centre and act as a wireless hub. We can't really afford these things right now, but there are people who believe we can if we 'just do it' again...

A non-essential luxury means you don't reply to customer e-mails? Or know what the problem is with a tower or when it's going to be up again? That you don't talk to your customers?

You don't fix these things with advertising and a call centre.

Hope it goes well with addressing shortcomings, but I certainly would recommend a more integrated approach.


Now that's just insulting! :mad:

Relax, I was referring to many of the ISPs I've dealt with over the last 14 years.

[Web Intact]

A non-essential luxury means you don't reply to customer e-mails? Or know what the problem is with a tower or when it's going to be up again?

Whaaaat???? Who are you calling that you get this impression?



You don't fix these things with advertising and a call centre.
Try to be a little less literal - what I say here isn't the be-all and end-all. There's a lot of things happening.

But - maybe we're wasting our time?

Since you are the ISP guru, why don't you pay us a visit and offer your services before it all goes completely pear-shaped?

EDIT:

And - I don't see how this kind of feedback (towers faulty etc) is related to marketing?
Both issues you describe are call center/technical related...

[fernandopires]

No more part of this, my WAP (SENAO) blew up :sick: just out of the warranty period by a matter of days :mad:

So, we are happily working on Vodacom 3G @ 19c / meg. Fast & reliable. No infrastructure costs (I bought my 3G HSDPA card second hand 18+ months ago for something like R750). OK, not all that cheap but "the pay as you go" works well for us = budget our usage and leave the P2P stuff for my buddies that own the Internet Cafe to download (they have an uncapped XXX YYY account especially for the purpose :D )

GWI was good while it lasted, but time to move on.

Later - R
at least vodacom is more reliable than gwi with a call center and support, thier service doesnt stop working now and the speeds are much better than gwi. Last night my internet was extreamly slow so i phone gwi.I ask him watsup with the net its slow, he replies: "Can i have your username", I give it to him and he says: "Uhhh??? I dont know whats wrong call support on 0861106161. I call support, give the username and they tell me its the weather. , Tells me it will be working in a few moments. I wait still it doesnt get working so a call support on 0761887761 again and they tell me i reached my cap now im thrown on some stupid cheap @ss adsl account that you cant even get international brandwith and then telling me a shouldve recieved an e-mail that im close to my cape. Which i didnt. I dont understand i thought i would be capped with a 512K connection but im still on 192K and capped and one more Question ??? Does GWI's call centers and support have anything in there skulls. Most probibbly just 2 brain cells. one trys and the other claps for the one trying. I wonder how many cell the rest of the staff have??? I cant believe i covinced my friend and brother in law to get gwi.

[Web Intact]

at least vodacom is more reliable than gwi with a call center and support, thier service doesnt stop working

Interesting - last night during and after the storms I couldn't contact anyone on a Vodacom number until about 7pm


I call support, give the username and they tell me its the weather. How the heck can the weather affect piont to piont comunications in the 2.4Ghz,
Very easily - think of your microwave oven and how water absorbs the energy... not to mention the damage lightning can do... which it did...


I wait still it doesnt get working so a call support on 0761887761 again and they tell me i reached my cap now im thrown on some stupid cheap @ss adsl account that you cant even get international brandwith

You can get international bandwidth on the restricted service - and it's not cheap, just Internet Solutions instead of Verizon...


Does GWI's call centers and support have anything in there skulls. Most probibbly just 2 brain cells. one trys and the other claps for the one trying. I wonder how many cell the rest of the staff have???

Does this looks like a clear case of the pot calling the kettle black or what? :D

[fernandopires]

What lightning damage and when will it work

[Web Intact]

well - lightning frazzled the gazoomba which cause the doodad to behave a bit funny.
...was repaired by about 9/10am...

[buffalobill]

Since you are the ISP guru, why don't you pay us a visit and offer your services before it all goes completely pear-shaped?
________________________________

And - I don't see how this kind of feedback (towers faulty etc) is related to marketing?
Both issues you describe are call center/technical related...

Ooh, you did get in a snit the other night and I'm sure you're a nice guy. My gripe is not with you, but a couple of points are worth noting here:
1. I'd hardly call myself a guru but I certainly would appear to know a lot more about customer communications and customer care - an integral part of "marketing" which includes call centres.
2. I'm also ethical, so I hardly think I want to be associated with a bunch of shysters whose contracts appear to be worthless to them. A company that unilaterally reneges on its agreements without any notice period. Unless you are of the mind that one day is the same as one calendar month.
3. And a company that until a few days ago continued to sell this worthless "128k, uncapped" service. I see the outdated contract forms are no longer available and not been replaced.

In the meantime, I await some response to my e-mail and particularly news on what you will refund me for the decommissioning of my equipment. Or should I just take my lead from GWI which is wipe my bum with our contract and flush it down the toilet?

[fernandopires]

but why am i being capped with the old 192k connection when i signed up for a 5gb cap WITH A 512K Line

[intensive]

Mr Web Intact

Can you please tell me if their is still a problem with the gwi-losberg tower in Fochville - had an unstable connection since Friday after the little storm - I have phoned the after hours support number but the guy told me he does not have access to see if their is a problem and that I must rather phone 086 110 6161 tomorrow during normal office hours.

Thanks
Frustrated Client (took me half an hour to get this posted)

[Web Intact]

1. I'd hardly call myself a guru but I certainly would appear to know a lot more about customer communications and customer care - an integral part of "marketing" which includes call centres.
Ah - ok, so we ARE in agreement here then.


2. I'm also ethical, so I hardly think I want to be associated with a bunch of shysters whose contracts appear to be worthless to them. A company that unilaterally reneges on its agreements without any notice period. Unless you are of the mind that one day is the same as one calendar month.
I'm not so sure I agree with you here - the contracts are only on a month-to-month basis, so the t&c of the service can change after the first month is up?

3. And a company that until a few days ago continued to sell this worthless "128k, uncapped" service. I see the outdated contract forms are no longer available and not been replaced.
Same as previous answer


In the meantime, I await some response to my e-mail and particularly news on what you will refund me for the decommissioning of my equipment. Or should I just take my lead from GWI which is wipe my bum with our contract and flush it down the toilet?

Did you cancel your service? Cancellation forms are still available on the website. How long have you had your equipment?

[Web Intact]

Mr Web Intact

Can you please tell me if their is still a problem with the gwi-losberg tower in Fochville - had an unstable connection since Friday after the little storm - I have phoned the after hours support number but the guy told me he does not have access to see if their is a problem and that I must rather phone 086 110 6161 tomorrow during normal office hours.

Thanks
Frustrated Client (took me half an hour to get this posted)

No, no problem there - there was a problem on Friday night related to the storm damage.

And the support person not having access is also related, but also sorted out today.

[Web Intact]

but why am i being capped with the old 192k connection when i signed up for a 5gb cap WITH A 512K Line

I can't answer that without checking your agreement. Can u send a mail to support@webintact.net with your account number, and I can see it's answered for you there.

[buffalobill]

I'm not so sure I agree with you here - the contracts are only on a month-to-month basis, so the t&c of the service can change after the first month is up?

Same as previous answer

Did you cancel your service? Cancellation forms are still available on the website. How long have you had your equipment?

I've looked at it again and yes, you have the right to change the service with or without notice. But one has to go look for it on the Web site - that specific part is not on the signed agreement. Remind me not to agree to that again.

Really, all I've asked for is what I would regard as a reasonable notice period for the change, which is one calendar month's notice and which would give me time to decide whether I want to stay on as a client. What's really got my back up was the tone of the letter and the fact that my communication with GWI has been ignored. And then you implement this cap without any means for customers to even monitor and manage their usage. How professional is that?

I really want to support private enterprise especially when it comes to telecoms but when I get summary treatment like this, then I'm no better than if I was with Sentech.

[fernandopires]

i Agree with buffalobill

[daffy]

*smiles*

[Web Intact]

Ooh, you did get in a snit the other night and I'm sure you're a nice guy.

:eek: Eish - from insulting to patronising... you're on a roll...


i Agree with buffalobill

Well - didn't it work out that way anyway? The announcement was made, and only those that greatly exceeded the cap were shifted to the alternate service - like you said you did fernandopires; i'm not sure about you, BB...

And without repeating what I have already said here a few times - it was a 'sink or swim' measure that had to be taken. Users like fernandopires would have caused GWI to close their doors if we carried on the way we were.

It had to be done. Period. What you are asking for is coming anyway, that's why we haven't been too heavy handed about implementing the cap.

I really don't understand why it's such a big problem being shifted from Verizon to IS. You can still carry on downloading... Not much changes with your service, except the latency, and that you share less total bandwidth with others in the same boat. So far, this service is running at about 60% capacity, so actually nothing changes.

By the way fernandopires - did you get the email sent to you about abusive activity?

[diebaas]

Ok One month since we've received notice of the changes, right......

Gwi has already implemented there cap and what have we received back,

NOTHING,

NO 512k connection
NO panel where we can monitor our usage.

It seems to me the only one that is benifeting at the moment is GWI.

[Web Intact]

It seems to me the only one that is benifeting at the moment is GWI.

I'd say 'not losing' in place of 'benefiting', but yes - as I said in my previous post. These things are coming...

I have also said as much here before, that the 'full' system will be in place by end November/early December...

All the toys you are asking for will be there, including p2p...

[JohanG]

I'm not so sure I agree with you here - the contracts are only on a month-to-month basis, so the t&c of the service can change after the first month is up?

If the contracts are month-to-month, then why did GWI brake these terms last month and throttle my connection to 64kb? :mad:

Just thought I'll throw in my 2c

[fernandopires]

Yo mr web intact what abuse?, there was no abuse i just checked what would happen if you typed in the dns, maby it would be a good idea if you could improve your security if a 14 year-old was exploring and ended up in your main router. Im not even a genius!!!!!!!!!!!!!
is it an sin to have an inquesitive mind?

PS im sorry and it wont happen again, no bad intentions were meant.

[diebaas]

I'd say 'not losing' in place of 'benefiting', but yes - as I said in my previous post. These things are coming...

I have also said as much here before, that the 'full' system will be in place by end November/early December...

All the toys you are asking for will be there, including p2p...

OK Lets wait and see 11 Days untill end november and beginning december

[buffalobill]

:eek: Eish - from insulting to patronising... you're on a roll...



Dude. I certainly was not being insulting. I can be if you want ....

You know my feelings that I resent being treated in such a cavalier fashion and then being ignored. Anyway, end of story. What you're *promising* better be damn good or I'm off to ADSL. I just don't have the time to do that now, so consider this a period of grace.

[Web Intact]

Yo mr web intact what abuse?, there was no abuse i just checked what would happen if you typed in the dns, maby it would be a good idea if you could improve your security if a 14 year-old was exploring and ended up in your main router. Im not even a genius!!!!!!!!!!!!!
is it an sin to have an inquesitive mind?

PS im sorry and it wont happen again, no bad intentions were meant.

Fair enough, and point noted... that particular router was replaced after a lightning strike in October, and the www access part of it wasn't disabled. It's done now, thanks to your login attempts!

On the note of security - you should know that if you do manage to log in to an insecure network and are caught, it can still mean trouble for you. It's like entering someone's house who forgot to lock their front door. The fact that it wasn't locked doesn't change that it's still breaking and entering...


Dude. I certainly was not being insulting. I can be if you want ....

You know my feelings that I resent being treated in such a cavalier fashion and then being ignored. Anyway, end of story. What you're *promising* better be damn good or I'm off to ADSL. I just don't have the time to do that now, so consider this a period of grace.

Now if you had qualified your posts with 'dude' previously, maybe I may not have been so sensitive about the tone!

And I like Grace... she's purdee.... ;)

[diebaas]

You see no post from any GWI client wanna know why, the connection has been down since friday afternoon, try and contact their after hours number just voice mail, come on what happend ,

Why do you have a support line after hours if their is no answer, some client relation skills you are maintaining :mad:

[diebaas]

Its sunday night still no connection and still no way to get hold of gwi.

[acidrain]

Im sure it had something to do with the storm that hit over the w/e.

[diebaas]

Im sure it had something to do with the storm that hit over the w/e.

No it did not have anything to do woth a storm,

Got hold of gwi this morning, the support consultant said they did work on the tower on friday and it was working but they had no idee that it was not working and no one notifyed them,

Ok how can we notify them if there is a problem if the after hours support line is off and goes to voice mail.

[Web Intact]

No it did not have anything to do woth a storm,

Got hold of gwi this morning, the support consultant said they did work on the tower on friday and it was working but they had no idee that it was not working and no one notifyed them,

Ok how can we notify them if there is a problem if the after hours support line is off and goes to voice mail.

No - it was as a result of the storm. Our local reps went there on friday aft/eve and tried to get it back online, but there was too much damage. Only managed to get replacements today. Not sure who you spoke to, but they were talking about somewhere else...

[diebaas]

Well then there is a snake in the grass, Cause there was a storm on Thursday and the connection worked right through it, on friday when there was no storm it decided to go down.

Now please explain to me how it works and why is there no way to get hold of GWI after hours (before 10 at night).

[Web Intact]

Now please explain to me how it works
OK -but I'll keep it simple and bite-sized...

Ever heard of any one of the following?:
lightning, Eskom, UPS, battery backup

I'll just throw that out there and let you stew with it for a while...

If you come up with an answer of 'yes' to any of the above in the list, make some snake soup...

If your answer is 'no' to all of the above, I'm going to have to go way back to the Boer War with you on this one, and we'll do it via PM, OK?

And if my memory serves me correctly, there was a mother of a storm on Friday eve - that'll explain the soaking wet back seats in my car who's windows got left open - and again on Saturday...

There's a problem with a/h support at the moment, so I'm afraid we're down to 8-5 telephonically, and email 24/7 right now. You may contact your local agent in the meantime.
Should be back to normal soon.

[diebaas]

OK -but I'll keep it simple and bite-sized...

Ever heard of any one of the following?:
lightning, Eskom, UPS, battery backup

Yes


And if my memory serves me correctly, there was a mother of a storm on Friday eve - that'll explain the soaking wet back seats in my car who's windows got left open - and again on Saturday...

Well maybe in JHB but not here


There's a problem with a/h support at the moment, so I'm afraid we're down to 8-5 telephonically, and email 24/7 right now. Should be back to normal soon.

Ironic how are you suppose send a e-mail if you have no internet connection. Sadly i cancelled my dail-up connection the day i signed up GWI.


You may contact your local agent in the meantime.

Tried that they just dont answer their phones and even got in my vechile and passed their shop not a soul in sight.

[daffy]

And if my memory serves me correctly, there was a mother of a storm on Friday eve - that'll explain the soaking wet back seats in my car who's windows got left open - and again on Saturday...


Thats a bit silly. Leaving your car windows open 2 nights in a row...

[Ryder_JHB]

must be all that brain-damaging radiation coming outta those amps that caused his momentary lapse daffy! :D

[Rocket-Boy]

I know IT people are sarcastic, heck im prolly the most sarcastic person I know.
But... when you are dealing with clients then some form of professional behaviour is nice.
Mr GWI, its so strange, I have gone from sometime wanting to commend you for handling the quesitons/abuse you receive on here well. But other times(mostly) and times like right now I find you to be arrogant and rude.

While I know this has nothing directly to do with me, you attitude really annoys me.
My suggestion to you would be to attend a customer service course of some sort and to grow some people skills.

Okaythanksbye

[bboy]

I have to agree, you really do a bad job of being a public face for your company!

[daffy]

I have to agree, you really do a bad job of being a public face for your company!

He doesn't really have much of a choice around here, does he?

If he doesn't respond for a while, you lot get abusive, and when he does respond, you lot get abusive.

He came here to help shed a little light on the operations of his company.
You lot start using this place as a tech support forum, when he's clearly given you numerous other methods.
Now, I understand that sometimes the other methods dont work, but thats no excuse for the abuse.

[WRX1KNP]

Yup, sumthings changed - for the worst.

Service I got from WebAfrica this morning = :D:D:D

And thanks also to a "little help from my friends" - you know who you are ;)

EDIT: Unsubscribing from this Thread now, like I said GWI served me well but it's time to move on.

Ciao ...

[bboy]

He doesn't really have much of a choice around here, does he?

If he doesn't respond for a while, you lot get abusive, and when he does respond, you lot get abusive.

He came here to help shed a little light on the operations of his company.
You lot start using this place as a tech support forum, when he's clearly given you numerous other methods.
Now, I understand that sometimes the other methods dont work, but thats no excuse for the abuse.

The job can be done perfectly without the arrogant attitude.
All that Mr GWI has to do is come state the facts and answer the questions, keep the personal business out of it. If someone attacks him , does he even need to reply to them? Ignore and focus on real constructive information.


Reason i chucked them along time ago was because of their BS attitude.

Anway, they only burn themselves with this thread.

[acidrain]

The job can be done perfectly without the arrogant attitude.
All that Mr GWI has to do is come state the facts and answer the questions, keep the personal business out of it. If someone attacks him , does he even need to reply to them? Ignore and focus on real constructive information.


Given that he should just come on and "answer the questions", lets see how it all goes down shall we...


Its sunday night still no connection and still no way to get hold of gwi.

Okay we can all agree this is the qeury/question.. right?


No - it was as a result of the storm. Our local reps went there on friday aft/eve and tried to get it back online, but there was too much damage. Only managed to get replacements today. Not sure who you spoke to, but they were talking about somewhere else...

Well there you have it, the facts and the answers to the question in a certainly calm and professional manner.


Well then there is a snake in the grass, Cause there was a storm on Thursday and the connection worked right through it, on friday when there was no storm it decided to go down.


No offense to diebaas as im sure he is frustrated but now after the question has been answered he gets all sarcastic ( which in my opinion would be offending given that GWI would know more about what happened than diebass, yet he reckons he knows better ).

As i said, no offence bud.


...reply

OK -but I'll keep it simple and bite-sized...

Ever heard of any one of the following?:
lightning, Eskom, UPS, battery backup

I'll just throw that out there and let you stew with it for a while...

If you come up with an answer of 'yes' to any of the above in the list, make some snake soup...

If your answer is 'no' to all of the above, I'm going to have to go way back to the Boer War with you on this one, and we'll do it via PM, OK?

And if my memory serves me correctly, there was a mother of a storm on Friday eve - that'll explain the soaking wet back seats in my car who's windows got left open - and again on Saturday...

There's a problem with a/h support at the moment, so I'm afraid we're down to 8-5 telephonically, and email 24/7 right now. You may contact your local agent in the meantime.
Should be back to normal soon.

Yes, maybe coming off as arrogant and rude, but he gave the answer to the problem and for some reason it is ignored and as i stated above, sarcasm is past on to him. Sometimes to get through to the arrogant, you have to be a little arrogant yourself.

So all in all i'll agree with daffy on this. The poor guy, who afaik is a techie and NOT a rep ( doesnt matter tho ) comes on to help people with their queries as best as possible. He doesn't HAVE to come on here but chooses to because he clearly wants to help but for giving this help he has to deal with several attacks, and even some personally in return. Not a very good deal dont you think. If you think he is BS'n when he gives you an answer, dont just say BS. Go find proof then because as many will know, wifi can be very unstable in bad weather.

And FYI.. if you guys stay in cpt, the storm was the WHOLE w/e, i should know because i was affected aswell.

[diebaas]

No offense to diebaas as im sure he is frustrated but now after the question has been answered he gets all sarcastic ( which in my opinion would be offending given that GWI would know more about what happened than diebass, yet he reckons he knows better ).
As i said, no offence bud.


No offence taken.

The fact of the matter is, in any business you should keep your clients happy as far as you can right or wrong, and with a wisp or isp or any one that offers support and after hours support must make sure that it works.

Now it gets mentioned that there is a problem with the after hours number and we should send a mail,

Point 1: Must we smell that the number is not working,
Point 2: How must you send a mail if there is no connection.

A good support centre is the company we use for our mail server. You can have a problem in the middle of the night with the server all you have to do is submit a ticket online and sms them the ticket number and they'll get back to you asap.

Again bud no offence taken but do you see where i come from.

[acidrain]

No offence taken.

The fact of the matter is, in any business you should keep your clients happy as far as you can right or wrong, and with a wisp or isp or any one that offers support and after hours support must make sure that it works.

Now it gets mentioned that there is a problem with the after hours number and we should send a mail,

Point 1: Must we smell that the number is not working,
Point 2: How must you send a mail if there is no connection.

A good support centre is the company we use for our mail server. You can have a problem in the middle of the night with the server all you have to do is submit a ticket online and sms them the ticket number and they'll get back to you asap.

Again bud no offence taken but do you see where i come from.

I agree with you 100%. Without sufficient support, you have unhappy clients which in turn makes a bad image for the company but im not disputing that. Thats GWI's problem and the attacks should be directed to them, whether they get it or not is a different story. I just don't get why the MyADSL GWI has to take all the fire... maybe im being biased since i havn't ever used them, but then again i have to deal with telkom ( maybe slightly better support but the service still sucks a$$ )

[diebaas]

I agree with you 100%. Without sufficient support, you have unhappy clients which in turn makes a bad image for the company but im not disputing that. Thats GWI's problem and the attacks should be directed to them, whether they get it or not is a different story. I just don't get why the MyADSL GWI has to take all the fire... maybe im being biased since i havn't ever used them, but then again i have to deal with telkom ( maybe slightly better support but the service still sucks a$$ )

I Agree....

But its the same in the company i work for i hear all the s##t and then reports it to my boss.

[bboy]

I've been following this thread since it was created, and my comment above is not just about the last post webintact made.

Fact is if anyone is interested in gwi and comes along and reads this thread,i highly doubt they will be impressed at all. But hey, I've got no potential customers to lose

[Web Intact]

Thanks to those who defended my answer, and apologies to those I offended.

It's so hard to convey tone on a text forum - I tried to be witty with a touch of sarcasm, but I was also feeling frustrated and a little pi$$ed at diebaas' snotty answer.

I take posts here personally, and I know I shouldn't. I'm responsible for the physical network, and when it doesn't run smoothly I lose sleep over it. When the pressure builds, it's really hard to keep your cool and last weekend was pretty hectic.

Not to mention the beating I gave myself for leaving my car windows open! (and only on Friday - I did learn my lesson!) :D

[diebaas]

Thanks to those who defended my answer, and apologies to those I offended.

It's so hard to convey tone on a text forum - I tried to be witty with a touch of sarcasm, but I was also feeling frustrated and a little pi$ at diebaas' snotty answer.

I take posts here personally, and I know I shouldn't. I'm responsible for the physical network, and when it doesn't run smoothly I lose sleep over it. When the pressure builds, it's really hard to keep your cool and last weekend was pretty hectic.

Not to mention the beating I gave myself for leaving my car windows open! (and only on Friday - I did learn my lesson!) :D

Mr Web Intact, the same way you get frustrated the users gets as well if something is not working, Hey but my apologies for being snotty in future i'll try and add a touch of sarcasm and leave the snotty part out.

[Kloon]

diebaas, I understand your frustration and reason for moaning here, but hey it was your choice to sign up with a wisp. There is so many threads warning people about joining wisps on here. This section of myadsl is becoming like a support centre for gwi, which it is not. Just my opinion.

[diebaas]

diebaas, I understand your frustration and reason for moaning here, but hey it was your choice to sign up with a wisp. There is so many threads warning people about joining wisps on here. This section of myadsl is becoming like a support centre for gwi, which it is not. Just my opinion.

Thanks for understanding.

Has the weather in the Cape calmed down?

[buffalobill]

diebaas, I understand your frustration and reason for moaning here, but hey it was your choice to sign up with a wisp. There is so many threads warning people about joining wisps on here. This section of myadsl is becoming like a support centre for gwi, which it is not. Just my opinion.

There may be, but I cannot recall anyone giving reasons. Can you recap?

[Kloon]

Ill make it easy for you. A wisp is a wisp.

[Kloon]

Thanks for understanding.

Has the weather in the Cape calmed down?

Yea nice and sunny here, wind just blowing like always.

[buffalobill]

Ill make it easy for you. A wisp is a wisp.

And a car is a car. Your comment is as useful as a wet marshmallow.

[diebaas]

Yea nice and sunny here, wind just blowing like always.

OK I think the weather moved up to Gauteng

[cyberarmy]

Just came back from overseas business trip, was told no internet since last friday, back at home but it works, but speed really pathetic, so what happened to the 512kbps upgrade? Seems like downgraded to 56k.

[buffalobill]

Given that there is no after hours or weekend support, when is the mail server going to be fixed?

[fernandopires]

Given that there is no after hours or weekend support, when is the mail server going to be fixed?

They told me that it will be fixed on monday and that i will also be back on Verizon. I cant wait to get off this IS DSL, the connection breaks every 30 secs and feels slower than dial up.:mad:

[buffalobill]

*NO* outgoing email since Friday mid-day. For God's sake, get with it and jump. This is so basic.
I won't even talk about the speed, but the non-availability of a mission critical resource is just amateurish.

[fernandopires]

I just hope i havent lost any new emails that was sent to me during the down time.

[fernandopires]

This is getting really really slow im getting download speeds in bytes not kilobytes.

[diebaas]

Mr GWI,

You said,

I'd say 'not losing' in place of 'benefiting', but yes - as I said in my previous post. These things are coming...

I have also said as much here before, that the 'full' system will be in place by end November/early December...

All the toys you are asking for will be there, including p2p...

Ok November has passed and we are already 3 days into december, nothing has changed.

Also whats happening with the connection speeds, connection breaks every 30 sec or so.

[cyberarmy]

Mr GWI,

You said,

Ok November has passed and we are already 3 days into december, nothing has changed.

Also whats happening with the connection speeds, connection breaks every 30 sec or so.

We on IS backbone now. That's why, supposed to be fixed today.

[diebaas]

We on IS backbone now. That's why, supposed to be fixed today.

Wonder what happend to verizon,

[vrapt0r]

I cant connect to there site even :(

[diebaas]

I cant connect to there site even :(

It seems that their web and mail server is down

[vrapt0r]

Since friday :(

Hope it comes back up today

[rebel998]

One cannot complain about the service from Global Web Intact. There is no service! We've been subscribing for about six months now and not a single month has been without service interruption or slow (pathetically slow) speeds.

We suffer from continious (Telkom) cable theft in our area so wireless sounded like the only option here.(Pta North area) But the only wireless coverage is from Gwi and at first they offered uncapped packages. Then on the 17th of November I get an e-mail anouncing they are changing over to capped packages on the 18th November (Talk of short notice!)! This without prior consultation or discussion with subscribers!!

More worrying is the constant service problems. At one stage the tower's power was down and the guys could only have it on by about 11 the next morning! We were lucky that time as sometimes the support number goes over to a voicemail straight away.

I am paying R 850-00 monthly for a 256 k connection and feel somewhat ripped off at this stage. But as mentioned, a wired solution is not viable here, so what to do????

[diebaas]

One cannot complain about the service from Global Web Intact. There is no service! We've been subscribing for about six months now and not a single month has been without service interruption or slow (pathetically slow) speeds.....................

I think there is a lot of people that feel the same way.

Do you know how this thread would look like if all the GWI subscribers would post their comments here.

[cyberarmy]

Must be a major problem with GWI's connection to Verizon. Chaos during year end with the switching from uncapped to capped, supposed upgrade of network, development of new system for online payment and usage stat, cope with lightninig and rain at the same time running low on support staff. What's next?

[daffy]

Now.. what was that phrase.. Something about the warnings that many many people have issued when it comes to typical WISP service...
oh right

"Told you so"

[diebaas]

Must be a major problem with GWI's connection to Verizon. Chaos during year end with the switching from uncapped to capped, supposed upgrade of network, development of new system for online payment and usage stat, cope with lightninig and rain at the same time running low on support staff. What's next?

Must be,:confused: Dont know maybe a complete network shutdown.

[diebaas]

Now.. what was that phrase..

"Told you so"

True

[vrapt0r]

The email server and the website are back to normal :)

[diebaas]

Yip browsing speed seems to be ok, downloads still on the scrappy side especially e-mails through office, but better than this morning.

But still only 128k

[fernandopires]

One cannot complain about the service from Global Web Intact. There is no service! We've been subscribing for about six months now and not a single month has been without service interruption or slow (pathetically slow) speeds.

We suffer from continious (Telkom) cable theft in our area so wireless sounded like the only option here.(Pta North area) But the only wireless coverage is from Gwi and at first they offered uncapped packages. Then on the 17th of November I get an e-mail anouncing they are changing over to capped packages on the 18th November (Talk of short notice!)! This without prior consultation or discussion with subscribers!!

More worrying is the constant service problems. At one stage the tower's power was down and the guys could only have it on by about 11 the next morning! We were lucky that time as sometimes the support number goes over to a voicemail straight away.

I am paying R 850-00 monthly for a 256 k connection and feel somewhat ripped off at this stage. But as mentioned, a wired solution is not viable here, so what to do????

Yea every month something goes wrong with them. With all the ISP's ive been they have broken down the most.

[fernandopires]

Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you
Web intact for getting me off IS, The past two weeks was torture for me on IS. The connections breakes every 30secs and this is extreamly anoying when using skype and it can sometimes go much much slower than dialup. Download rates go in bytes not even 1 kilobyte per second.

[daffy]

Okay, This is just sad.
You complain and complain about a lack of service, and then you worship them when they fix it...
You people make no sense.

[fernandopires]

Okay, This is just sad.
You complain and complain about a lack of service, and then you worship them when they fix it...
You people make no sense.

Dude in the middle of november they put me on that stupid IS System of them, because im a heavey user and i have been forced to use that crap for two weeks with its problems. Now im sooooo reliefed that I can finally use some proper internet without any cuts and speeds that drop. However that doesnt mean i like them there service still sucks.

[Baron Hohenzollern]

Dude in the middle of november they put me on that stupid IS System of them, because im a heavey user and i have been forced to use that crap for two weeks with its problems. Now im sooooo reliefed that I can finally use some proper internet without any cuts and speeds that drop. However that doesnt mean i like them there service still sucks.

Its what they want man, for us to get so tired of the slow speeds that we'll be grateful for excessively fast speeds with pathetically few bandwidth to use.

[rebel998]

Are the rest of you Gwi subs going to fall in with their decision to suddenly cap us?

I intend using the service as I did before they started their "cap" BS.

That is what my contract with them stipulates: Uncapped 256k connection.

Fortunately there will be another service provider in our area soon.

[fernandopires]

I lost emails that was sent to me during the server downtime. =-(

[intensive]

O-No, Is that thunder I hear(North-West):confused: - Another Storm Approaching...

I hope the tower will be spared:D

[diebaas]

Thunder on my side as well, just hope we will have a connection tomorrow

[fernandopires]

My dad is with the wisp Maxnet in Angola (you must be thinking crap service) but actually its much better, they get much harder storms than in the SA but there connections always works and they have 3 DNS servers should something happen to one the other will take over unlike GWI who only has 1. They also have a quality masts with a lightning conductor on top to prevent damage to the tower from lightning unlike GWI. They only went off 3 times in 2007 and the problems were resolved before 12 hours. The connecton here is uncapped and is 1mbps.

[acidrain]

Prolly cause the spectrum is far more unsaturated than in sa.

[diebaas]

My dad is with the wisp Maxnet in Angola (you must be thinking crap service) but actually its much better, they get much harder storms than in the SA but there connections always works and they have 3 DNS servers should something happen to one the other will take over unlike GWI who only has 1. They also have a quality masts with a lightning conductor on top to prevent damage to the tower from lightning unlike GWI. They only went off 3 times in 2007 and the problems were resolved before 12 hours. The connecton here is uncapped and is 1mbps.

One Day We Might Be Lucky To Have The Same :D

[truesouthafrica]

Yip browsing speed seems to be ok, downloads still on the scrappy side especially e-mails through office, but better than this morning.

But still only 128k

Yip, the cap was implemented immediately but yet still have 128k... didn't see that coming...no...wait...we did, didn't we?

[diebaas]

Yip, the cap was implemented immediately but yet still have 128k... didn't see that coming...no...wait...we did, didn't we?

Our fairytail is becoming a horror but hopefully it will have a happy ending or not.

[JohanG]

/me wait to see what happens Q1 '08 with telecoms (Neotel/IS/SAIX). If that (stays) screwed up I'm going IS business uncapped.

[daffy]

im gonna be searching for a new wisp in my area when i find one im off GWI for good. Whos gunna do the same?

Someone's not paying attention in class...

[cyberarmy]

I would also want to move to another ISP, but besides GWI it seems no other cover my area (Rosebank facing North Cliff). Applied ADSL last year but no capacity. Used to get frequent problem with tele line when using 56k.

[rebel998]

Intermittend service from 21H00. Now they're as dead as a doornail. There's a nice little three letter afrikaans word to describe the service from GWI. Funny how the problems always come at a time when it's difficult/too late to reach support?

[rebel998]

Service back on since 23H00.Now running on all cylinders!! The power must be back on??

[rebel998]

What a sigh of relief!!! Two whole hours of seamless surfing.(looking at the time, it's prolly cause I'm the a-hole online)

Only a little glitch when "we" lost 10.0.96.10 for a moment. Now I can sleep peacefully tonight, feeling I got my $ worth from GWI.

But already I wonder....what lies beyond the horison???

On a positive note, let's see if you can keep it up. Even the mail server seems to run well now.

[xcalibur]

Well, today is the 7th of December, and still no increase in connection speed as promised by GWI on this forum. Running a speed test using SAIX and IS speed tests still give me a wopping 16kbps!!! That is really awesome GWI! Cut my bandwidth, make promises about better speed to make up for it...and what do we get....a slap in the face. You really have a superior service, and even better customer relations. (SIC!!!!)

[rebel998]

Today 7th, had no or slow connection all day. GWI having their x-mas lunch.How unproffesional , hearing people party in the background whilst handling a support call!!!

[fernandopires]

Perhaps GWI Should just go back to the old ways that worked the best and maby they should get a secondary DNS to run as a backup when 10.0.96.10 is down. Strange I wonder what happened to mr Web INtact?

[truesouthafrica]

Mr. WebIntact probably got capped...I mean REACHED his cap.

[fernandopires]

Or maby MR Webintact just wont face the angry mob that has formed on this site against the company.

[rebel998]

With the way are providing service we probably won't see him for a long time.

[Baron Hohenzollern]

I noticed that my speed did not increase to the blistering 512kbps discussed earlier in this thread, as a compensation for dragging customers to their service on false promises of uncapped services. Must have been a new contract out this month in which that 512kbps vanished.

I should definitely call headquarters and demand a monthly copy of these contracts. So I may review them and consider whether or not it's beneficial for me to grant them another monthly bill. These non existing contracts made up in the figment of Gwisa's imagination, assume that I agree to these terms, I disagree with the way it's handled.

From this point forward I want a copy of my monthly contract, it's my right to demand such, since this is the only ISP I've come accross to make such a claim of a monthly contract...and since I could review my 12 month contract at other ISP's...the same should apply here, each month, at your expense.

[fernandopires]

And they dont give speed as stated in the contract but they implement the cap. They arnt living up to the contract conditions so are they then stealing our money? Is anyone here a lawyer to confirm this.

[rebel998]

I've had no, or very poor service the whole weekend.I cannot even get my mail. They are rhw worst at providing a service as can be. Sies man!

[TheRoDent]

Just cancel already.

[diebaas]

Wel it seems taht Mr Webintact has dissapeared or something, and i wonder whats happening with the whole cap issue because i see that my speed is still the same as what it was the day n signed with them.

GWI my aunt is a lector at Damlin we i can get your staff a discount on a customer relation skills course.

[rebel998]

Just cancel already.

I would if there was an alternative!!

I think I'm just not going to pay next month.

I might as well go back to Telkom 56k.

[rebel998]

I just did the speedtest on GWI's site and got 56kbps!!!

So it seems i am on 56k.

Whats going on over there?:mad:

[diebaas]

I just did the speedtest on GWI's site and got 56kbps!!!

So it seems i am on 56k.

Whats going on over there?:mad:

Maybe you reached your cap and got throttled

[rebel998]

Ha! What a laugh!

Phoned the GWI gang this morning to complain about my slow connection, and got told my signal is causing te problem!

Strangely, I am picking up a weaker signal at the moment but the speedtest says 241 Download and just over 140 Upload?(Speedtest.net)

So how does a weaker signal give a faster connection?

Could someone explain that to me?

[diebaas]

Dont know rebel,

We are almost half way through December and no change to the speed.

Start Time: 09:35:07
End time: 09:35:35
Download Size: 409600 bytes
Time Delta: 28.908457994461 seconds
Download Speed: 14 KBytes/s
Line Speed: 112 kbits/s

If i remember correctly GWI said that the by end November early December we will be placed on the new connection speed.

[rebel998]

112kbits/s!! Wow, you are a lucky one. I get 32 kbits/s! Now had a talk with the GWI and they maintain its my wrieless signal strength. The local support can only come and check it out NEXT week!

And in the meantime I'm paying R850-00 for a connection not worth it.

I have been keeping a log of things lately so I have proof a plenty against them.

PS.And I feel like driving over there and talking to somebody. Very politely of course.

[cyberarmy]

tested with openweb's speed test just now: first time 168kbps second time 120kbps......

[xcalibur]

Well, Im sure we can take this further if we really want. If we are all in agreement that this is false advertising, you can log a complaint with the Advertising Standard Authority of South Africa. Their "code essence" are:

"It is a requirement of the Code that all advertising should be legal, decent, honest and truthful, and be prepared with a sense of responsibility to the consumer..."

Thus, I think we have something to stand on.
You can log a complaint at http://www.asasa.org.za/Complaint.aspx

[murray654]

We have been upgraded...

Start Time: 12:43:31
End time: 12:43:37
Download Size: 409600 bytes
Time Delta: 5.8753049373627 seconds
Download Speed: 68 KBytes/s
Line Speed: 544 kbits/s

Previous speed was 27 KBytes/s

That is a local test. International test shows it is SLOW:

Speed Test #41671078 by dslreports.com
Run: 2007-12-12 06:28:18 EST
Download: 40 (Kbps)
Upload: 27 (Kbps)
In kilobytes per second: 4.9 down 3.3 up
Tested by server: 52 java
User: 2 @ dslreports.com
User's DNS: isnet.net

We used to get 17KBytes per sec.

The local speed is faster but the International speed is way slower. Its just like dial up.

Best regards,

Murray

[Kloon]

Geez just drop them already, i wont even paste that speed test if i were you, its just plain embarrassing. I wont pay for speed like that, never in my life.

[xcalibur]

Start Time: 18:00:02
End time: 18:00:27
Download Size: 409600 bytes
Time Delta: 24.362259149551 seconds
Download Speed: 16 KBytes/s
Line Speed: 128 kbits/s

Still not upgraded.

[cyberarmy]

Same here, not upgraded yet. Which speed test you guys used?

[murray654]

Same here, not upgraded yet. Which speed test you guys used?

http://speedtest-rba.isdsl.net/
http://www.broadbandreports.com/stest - used for international speed test

[daffy]

I wouldn't trust that.. it says I have a 448kbit/s line.

[murray654]

I wouldn't trust that.. it says I have a 448kbit/s line.

and what is your REAL line speed

[cyberarmy]

I use the speedtest.net JHB server.

[fernandopires]

Murray 654 you mentioned in your post with the speed results "isnet.net" at the end wich means your on internet solutions did you reach your cap or did verizon breakdown AGAIN

[buffalobill]

Perhaps GWI Should just go back to the old ways that worked the best and maby they should get a secondary DNS to run as a backup when 10.0.96.10 is down. Strange I wonder what happened to mr Web INtact?

Use 172.16.0.1 as your primary DNS and the above as your secondary.

[fernandopires]

Ill try out that dns as soon as i get home on Saterday. Can sumone please help me. How do you configure A Cisco 1841?

[diebaas]

No Upgrade

Start Time: 16:52:35
End time: 16:53:21
Download Size: 409600 bytes
Time Delta: 46.869656085968 seconds
Download Speed: 9 KBytes/s
Line Speed: 72 kbits/s

You see and i thought it was 128k

[rebel998]

Use 172.16.0.1 as your primary DNS and the above as your secondary.

Whenever I alter the DNS my PPPoE gets disconnected. I get slower speeds whenever 10.0.96.10 goes down. Does this improve speed?(Using 172.16.0.1)

[fernandopires]

Need help with Cisco Router 1841

[buffalobill]

Whenever I alter the DNS my PPPoE gets disconnected. I get slower speeds whenever 10.0.96.10 goes down. Does this improve speed?(Using 172.16.0.1)

I wouldn't know, just use both in your TCPIP settings. I had the tech support people around a few weeks ago and this is their latest DNS setup.

[murray654]

dont use the speed test link on GWI site it is not true

This is what it says
Start Time: 13:05:00
End time: 13:05:05
Download Size: 409600 bytes
Time Delta: 5.4926898479462 seconds
Download Speed: 73 KBytes/s
Line Speed: 584 kbits/s

This is what the sentech speed test says

Your download speed is: 30.76 KBps, or 246.12 Kbps
The test took 17.39 seconds to complete

[vrapt0r]

Use 172.16.0.1 as your primary DNS and the above as your secondary.

Is this DNS for the Cape Town Area?

[daffy]

and what is your REAL line speed

around 40mbit/s

[acidrain]

around 40mbit/s

and im only getting 20 odd mbit/s :(
Oh well still a good speed if you ask me considering im going thtough lots of trees, over a lake and many other obstacles

[diebaas]

Does anyone know what happend to Mr GWI

[buffalobill]

Is this DNS for the Cape Town Area?

I don't see why not ...

[fernandopires]

I see that we can creat a VPN on the GWI network why dont we form a public vpn group like a wug.

[cerelulsenice]

Thank to you for the help me!
Now I have no problems

Edvin

__________________________________________________ _______
investment scam (http://hyip-catalog.com)

[fernandopires]

Thank to you for the help me!
Now I have no problems

Edvin

__________________________________________________ _______
investment scam (http://hyip-catalog.com)


what are you talking about

[[OUPA]MrNutz]

check his post count - obviously spam :D

[truesouthafrica]

1st of January and our line speeds are still 128. What a surprise :eek:

[Pilgrim]

1st of January and our line speeds are still 128. What a surprise :eek:

I thought they implemented the cap so that every one can be upgraded to 512 :confused:

[diebaas]

Well i havent been here since the 21st od december and it seems that Mr Webintact hasn't returned wondered what happend to him and YES ITS TRUE THERE IS A CAP BUT NO IMPROVEMENT ON THE LINE SPEED YET.

[fernandopires]

why are we on internet solutions

[Web Intact]

Primary support and head office phone lines stolen AND struck by lightning...
GWI head office and the primary support number lines (086 110 6161) have had a double whammy over the last couple of months. In November, two of the four two-channel lines were stolen according to Telkom, leaving us with only 4 incoming lines to service the support desk as well as the admin office. In December, a lightning strike took out one of the two remaining lines, leaving us with only one two-channel line! Telkom informs us that they are so backlogged with cable theft faults that it could take ONE to THREE MONTHS before they can fix the fault, and they won't fix the damaged line until the other two are replaced! Go figure?!?!?

This leaves us with only two land lines on 086 110 6161, and the after-hours support cell number 076 188 7761 to service support and admin. The cell number will be active during working hours to try and alleviate the problem.

Apologies from all at GWI, but once again, we are at the mercy of our incumbent monopoly - Telkom. Luckily wireless saves the day once again, and we at least have a mobile to help!

[cyberarmy]

Any idea when would the 512kbps upgrade become effective? And the relevant usage status checking thingie?

[fernandopires]

Just an Idea, why dont we get uncapped local brandwith like the ADSL subscribers??

[diebaas]

Oraait. Mr Webintact whats happening with the line speed

[Web Intact]

Just an Idea, why dont we get uncapped local brandwith like the ADSL subscribers??

Just another reminder that the cap is NOT a hard cap. Capped users merely get shifted from Verizon service to Internet Solutions, which is ultimately satellite on International.

[fernandopires]

Ok thanks

[truesouthafrica]

Anybody else having problems? Connections been @#$up since Sunday evening.

[JohanG]

My connection has been @#%^ since I got back from holiday (2nd Jan). I was on the IS backbone until last night; back on Verizon for now and everything seems to be ok.

[cyberarmy]

Down last night before 11pm, this morning up again but on IS...

[bboy]

you all seem to have been ignored about the line speed questin

[daffy]

thats a good point... but look, here's something shiney!

[Web Intact]

where where where?

[Web Intact]

Oh sorry - I was distracted by the shiny thing daffy dropped...

I just tired of repeating myself ad nauseam, but here goes - once the backbone upgrades have been completed and the new management system implimented, all users will be upgraded. First batch of equipment has been ordered and paid for last year, delivery expected next week or the week after and upgrading will begin after that.

No more news than that, and no timelines to give you.

[diebaas]

No time line so it can take up to six months or even longer.

[mossie]

thats a good point... but look, here's something shiney!

finders keepers!!!

[intensive]

My Connection is off since yesterday afternoon - Is your (GWI Clients) connection working this morning after the storm yesterday?

--edit--
My connection is up again. Look what a local guy is offering in my town:


Taken from his advert:

Here are some of our prices. Prices are per month and exclude the once-off installation fee (R1800,00 - which can be paid off monthly). All packages are UNCAPPED!

64kbps Home Surfing (1 Mailbox) R 199
128kbps Home Surfing (2 Mailboxes) R 250
256kbps Home Surfing (2 Mailboxes) R 320
512kbps Home Surfing (2 Mailboxes) R 380
1Mbps Home Surfing (3 Mailboxes) R 550
256kbps Home Surfing & Peer2Peer (2 Mailboxes) R 375
512kbps Home Surfing & Peer2Peer (2 Mailboxes) R 505
1Mbps Home Surfing & Peer2Peer (3 Mailboxes) R 725
256kbps Home Surfing & Gaming (2 Mailboxes) R 375
512kbps Home Surfing & Gaming (2 Mailboxes) R 505
1Mbps Home Surfing & Gaming (3 Mailboxes) R 725

[Web Intact]

News on GWI website:

===============================================
Load Shedding wreaks havoc on GWI network
General News
01/18/08
Eskom load shedding is causing failures through power supplies blowing up when Eskom power is restored, and battery backup systems not coping with continuous outages.

Eskom's load shedding is causing havoc with GWI network uptime.

Existing backup systems have been failing for two main reasons - either the power supply on the backup system blows when Eskom power is restored due to the voltage surge, or battery backups are just not allowed enough time to recharge after extended outages. To make matters worse, Verizon, our primary supplier and server hosting facility's backup generator on their roof has died where we distribute our bandwidth from for Gauteng and North West. They have informed us they have no plans to repair it, and that backup power to our equipment is now our responsibility.

Backup systems have since been installed, but with only enough reserves for 6 hrs operation. The power outage at Verizon on the evening of Thurs 17 January 2008 lasted 12 hours, depleting our reserves until power was restored at 8am on Fri 18 Jan 2008.

We are working continuously to try and stay one step ahead of Eskom, so we respectfully request that affected GWI customers please try and bear with us while we overcome this difficult time.
==================================================

[intensive]

Thanks for the info Web Intact.

Thanks to Eskom my multimedia player got fried on Wednesday night because they switch the power on and off with out any warning - my friend's laptop also got damaged because of the so called load shedding and his insurance does not want to pay.....

[diebaas]

My router went as well

[cyberarmy]

I tried to post a question about this internet fail last night but before I can post the question, internet died!!!!

[vrapt0r]

Bloody load shedding :(

[truesouthafrica]

Eishkom (its brokken) is costing us all money because our wonderful president didn't listen when they warned him! I havnt had any connectivity for 3 days and its costing me money not being able to get the work out in time. At least I can still get "some" work done on the net with my cellphone.

This country is going to hell in a ham basket and no body says a damn thing.

[fernandopires]

Buy a UPS and attach it to your pc so when the power is out you will have time to properly shutdown your pc and Eqipment . A UPS is Cheap R359 excl VAT for a 600 Va UPS.

[fernandopires]

The blackouts dont actually bother me, cuz they only happen when im at school. When i go home i got power.

[truesouthafrica]

How is it possible that I have no connectivity yet a friend of mine who stays 6km's away has? Anybody else connecting to Holcim5 tower having problems?

Any idea what GWI are doing to remedy the problem, cause its costing me a fortune at the moment!

[Web Intact]

How is it possible that I have no connectivity yet a friend of mine who stays 6km's away has? Anybody else connecting to Holcim5 tower having problems?

Any idea what GWI are doing to remedy the problem, cause its costing me a fortune at the moment!

Very easily - possibly because of any one or combination of:

1) your equipment is faulty
2) your signal is weak & fading
3) local interference is high

GWI is not taking action, as we are not aware of any problems at Holcim. Best thing for you to do is call your local agent and see if they can check your installation out.

Remember that although I do tend to answer queries like this here, you cannot rely on a response from me. This is not a support forum.

Please call 076 188 7761 for telephonic assistance or fault reporting, or any of the numbers in my signature.

[diebaas]

Mr Webintact,

Can you give us an update on the upgrading status and the implementation of your new online bandwith checking system.

[rebel998]

For the past few weeks I've had a good connection but since yesterday very slow speed and I often have to "refresh" to get my pages to open.

The support guy could not really give me any explanation for this. The local agents aren't even picking up when I call.

[Pilgrim]

The support guy could not really give me any explanation for this. The local agents aren't even picking up when I call.

Sounds like you are using a WISP for your internet :p

[Ryder_JHB]

Sounds like you are using a WISP for your internet :p

I think thats pretty obvious, since he is posting in the WebIntact thread, about problems with his connection!

[diebaas]

Sounds like you are using a WISP for your internet :p

:D

[Pilgrim]

I think thats pretty obvious, since he is posting in the WebIntact thread, about problems with his connection!

I was being sarcastic. His complaints are 100% what people tell you you will have when using a WISP :D

[Ryder_JHB]

I was being sarcastic. His complaints are 100% what people tell you you will have when using a WISP :D

Hehe, You don't need to tell me about wisps! I know all too well!

[Web Intact]

For the past few weeks I've had a good connection but since yesterday very slow speed and I often have to "refresh" to get my pages to open.

The support guy could not really give me any explanation for this. The local agents aren't even picking up when I call.

Have you tried calling our support center? It's the best place to start, as the agents only deal with installations & faults, and are not always aware of any network issues.

Edit:
Sorry - just saw you had called our support center. Please PM me with your details, and also the name of the support person you spoke to if you can. Our support staff are always up-to-date with any network issues, and there is no excuse for them not knowing what any problems on our side may be. Your problem may be with your installation.


I was being sarcastic. His complaints are 100% what people tell you you will have when using a WISP

...and 75% of all statistics are made up on the spot.

Comments like these are getting very tiresome and are mostly unfounded. I'll bet you are an ex-wisp client that feels hard done by, or just trying to run down wisps in general for whatever your motives may be.

If you can't say anything useful or don't have specific enquiries about our service or issues, please go and troll some other thread.

I can quite confidently say most of our clients get a decent consistent service.

Everyone is suffering problems now with Eskom's escalating load shedding.

You'll find that even iBurst customers have the same complaints, and judging by their teams we have seen on high sites carting generators around, the threads on this forum and feedback from existing and ex-clients of theirs, issues on their network are quite prevalent.

[rebel998]

I've been with GWI for almost a year now and I think the longest I have had steady service was for two weeks or so.

I have proof of how often I had to call you people.

It's my opinion that you are supplying a poor service and then charge a good amount for it in the process as well.

The whole way you handled the cap issue shows that.

If there was an alternative I would use it.

You should give serious attention to your aftersales service starting from the top, down to the local agents.

And its no use blaming eskom for your troubles, load shedding has affected us all but you should've been prepared for it and had plans in place. Same goes for lightning.

[diebaas]

Well well, this thread has been quite lately,

Mr webintact have you guys already started with the upgrades or are you still awaiting equipment.

[cyberarmy]

Today lots of DC.....up and down up and down.

[Web Intact]

Mr webintact have you guys already started with the upgrades or are you still awaiting equipment.


The equipment has finally arrived, and upgrades are beginning...

Most of our sites' backups that have been suffering due to extended power outages have also been upgraded (regardless of what rebel998 says ("And its no use blaming eskom for your troubles, load shedding has affected us all but you should've been prepared for it and had plans in place. Same goes for lightning.")

Who was prepared??? I certainly wasn't at home, and have only made a plan since the blackouts began.
I posted a comment on IT Web just the other day below an article complaining of Cellular provider cells going down, like the one I connect to at home. I counted about 5 successive times that the signal just disappeared about 1.5 hrs into the blackout...

@ rebel998 - looking back at your post history, it seems you have been contacting support fairly frequently, but ignoring their advice.
If you have had a bad experience, its almost always due to a bad signal (as you said support has been telling you). But for some reason, you appear to not have addressed that issue with your agent who did your installation?

@ cyberarmy - we had a router failure in Midrand this morning, and have been on backup links. That has been restored, but there were still some glitchy issues for the Sandton/Northcliff area.

[cyberarmy]

[QUOTE=
@ cyberarmy - we had a router failure in Midrand this morning, and have been on backup links. That has been restored, but there were still some glitchy issues for the Sandton/Northcliff area.[/QUOTE]


What kind of back up do we have at the towers against ESKOM? You mentioned previously 6 hours UPS backup, that's the GWI HQ or Tower?

Got my UPS last week, won't last very long although 800VA. :sick:

[Web Intact]

What kind of back up do we have at the towers against ESKOM? You mentioned previously 6 hours UPS backup, that's the GWI HQ or Tower?

Got my UPS last week, won't last very long although 800VA. :sick:

The towers have from 4 hours to 7 days, depending where they are located. The further away they are from a service centre, the longer the backup time.
GWI HO has a generator that we manually switch over to. We are moving offices pretty soon, so we aren't making any permanent arrangements right now.

And regarding your 800VA UPS - not much good these days, except to shut down elegantly. You need a big battery & pure sine inverter. Check out www.planmypower.co.za or www.inverter.co.za for a better solution.

[cyberarmy]

The towers have from 4 hours to 7 days, depending where they are located. The further away they are from a service centre, the longer the backup time.
GWI HO has a generator that we manually switch over to. We are moving offices pretty soon, so we aren't making any permanent arrangements right now.

And regarding your 800VA UPS - not much good these days, except to shut down elegantly. You need a big battery & pure sine inverter. Check out www.planmypower.co.za or www.inverter.co.za for a better solution.

Probably getting a generator. Some companies had asked us to source them overseas, may just get some for ourselves. :D

[diebaas]

The equipment has finally arrived, and upgrades are beginning...



Goed om te hoor.

[rebel998]

The equipment has finally arrived, and upgrades are beginning...

Most of our sites' backups that have been suffering due to extended power outages have also been upgraded (regardless of what rebel998 says ("And its no use blaming eskom for your troubles, load shedding has affected us all but you should've been prepared for it and had plans in place. Same goes for lightning.")

Who was prepared??? I certainly wasn't at home, and have only made a plan since the blackouts began.
I posted a comment on IT Web just the other day below an article complaining of Cellular provider cells going down, like the one I connect to at home. I counted about 5 successive times that the signal just disappeared about 1.5 hrs into the blackout...

@ rebel998 - looking back at your post history, it seems you have been contacting support fairly frequently, but ignoring their advice.
If you have had a bad experience, its almost always due to a bad signal (as you said support has been telling you). But for some reason, you appear to not have addressed that issue with your agent who did your installation?

@ cyberarmy - we had a router failure in Midrand this morning, and have been on backup links. That has been restored, but there were still some glitchy issues for the Sandton/Northcliff area.

O,I have spoken to the local guys often enough. But stiil battling. I think I am just going to wait it out till theres a supplier that want to supply a service and then switch over.

It doesn't look like you people will get it right.Ever.

[acidrain]

...and its no use blaming eskom for your troubles, load shedding has affected us all but you should've been prepared for it and had plans in place. Same goes for lightning.

Hmmm, if thats true then i wonder why so many "eskom bashing" threads have been posted. If you go without food for a night because of no power, im assuming ( by your statement ) it is not eskoms fault but your own because you weren't prepared and didnt buy either a genie or a gas stove.

On another side of the story, why don't you use ADSL then if WiFI is so cr@p. If you not serviced, there's wimax and even 3G. I'll tell you why you wont, because WiFi is cheap!. But ill tell you something aswell... WiFi is not always a solid connection... there are always problems affecting either the signal or the equipment so just deal with it.

[rebel998]

Hmmm, if thats true then i wonder why so many "eskom bashing" threads have been posted. If you go without food for a night because of no power, im assuming ( by your statement ) it is not eskoms fault but your own because you weren't prepared and didnt buy either a genie or a gas stove.

On another side of the story, why don't you use ADSL then if WiFI is so cr@p. If you not serviced, there's wimax and even 3G. I'll tell you why you wont, because WiFi is cheap!. But ill tell you something aswell... WiFi is not always a solid connection... there are always problems affecting either the signal or the equipment so just deal with it.

No of course it's not your fault for being caught unaware and having to stay without food for a night!

But if you supply a service that's dependant power you should have made provision for outages.

I don't use ADSL because the cables get stolen too regularly where I live. And yes I also have a 3G card but true, it is an expensive solution. I keep it as buckup and then we also have dial up if things really go bad.

I realize wi-fi is not as stable as wired solutions etc but still believe the level of service is not what it should be.

I thought this was a forum to air such grievances and inconveniences?

[acidrain]

This forum welcomes people to air their grievances but there's a fine line between airing your concerns and being down-right rude and inconciderate ( specifically this thread if you have read most of it ). Im not blaming you for being one of these people, and i apologise if you got that idea somehow but as i posted before in this thread, the techie for GWI ( who happens to be the one TRYING to help people with their issues and keeping them updated on current developement ) gets horribly flamed and sometimes accused of being useless because he is merely helping.

He has no say in what the company must/must not do, so if he can't help you solve your problem then leave it at that or leave all together. If people seriously have such a big issue with their service then why stay with them... there are many wisps to choose from. Like me and telkom, their service isn't great and if i could i would leave them in a heartbeat for another ADSL provider but i can't because in ADSL i have no choices so ive come to deal with their cr@ppy service.

Edit: I also know this guy who is a techie for Telkom... told me this story about when he went to fix a line at someone's house. Due to the customers frustrations, this guy got flamed horribly. After which he stood up, looked and the customer and told him to f**k off and then saying he can wait another 2months or so to have someone come back to sort his problem out. Given these circumstances, I'd say you guys are all pretty lucky Mr. WebIntact hasnt done the same because i would have long ago.

[cyberarmy]

Is there a problem with the network now? Some international sites won't open, my Avira could not connect to overseas update server.

[rebel998]

This forum welcomes people to air their grievances but there's a fine line between airing your concerns and being down-right rude and inconciderate ( specifically this thread if you have read most of it ). Im not blaming you for being one of these people, and i apologise if you got that idea somehow but as i posted before in this thread, the techie for GWI ( who happens to be the one TRYING to help people with their issues and keeping them updated on current developement ) gets horribly flamed and sometimes accused of being useless because he is merely helping.

He has no say in what the company must/must not do, so if he can't help you solve your problem then leave it at that or leave all together. If people seriously have such a big issue with their service then why stay with them... there are many wisps to choose from. Like me and telkom, their service isn't great and if i could i would leave them in a heartbeat for another ADSL provider but i can't because in ADSL i have no choices so ive come to deal with their cr@ppy service.

Edit: I also know this guy who is a techie for Telkom... told me this story about when he went to fix a line at someone's house. Due to the customers frustrations, this guy got flamed horribly. After which he stood up, looked and the customer and told him to f**k off and then saying he can wait another 2months or so to have someone come back to sort his problem out. Given these circumstances, I'd say you guys are all pretty lucky Mr. WebIntact hasnt done the same because i would have long ago.

If you accept poor service thats your problem. I was not rude,just honest.If a support tech says you should phone the office he's not of much use in the support dept.

If you don't like my comments, don't read this thread. And if GWI wants to tell me off, let them.

[murray654]

Hi,

A lot of my e-mails sent appear not to have been delivered. Not sure if it is as much as 10%. Anyone else have this experience?

Best regarrds,

Murray

[cyberarmy]

Hi,

A lot of my e-mails sent appear not to have been delivered. Not sure if it is as much as 10%. Anyone else have this experience?

Best regarrds,

Murray

I thought it was a mweb problem.........Now it could be GWI's problem.....

[cyberarmy]

Any news is GWI going to cap us and what will be the new speeds. My contract I signed said uncap, is this legal?

Read some of the previous reply from Webintact in this threat.

[diebaas]

GOOD DAY MR Webintact,

Can you please inform us on the current upgrade status.

[JohanG]

At least I can report that my connection has been running at near 100% capacity since mid Jan :D. This was after months of them telling me I have to upgrade my equipment to a grid for a stronger signal :eek: and then suddenly everything is fine again like it used to be when I first signed up.

However, I've been having problems with Outlook complaining the whole time about authenticating my connection to the POP server. I haven't received any mail for over a month :mad::mad: - hmm, wonder how they will notify me of any changes :confused:

[Web Intact]

@acidrain - thanks for the support in making things clear about my involvement, and also about the nature of wireless. It's not always the most stable means of connecting via any permutation of the technology, and I've worked with a lot of them.

I try and give my best advice without being too partial to GWI, but always positive and respectful.
My view at this stage of my experience is that in wireless we have to accept certain limitations as a service provider, and I often advise our agents to accept their limitations in servicing people.
It's hard to say no to someone who really needs it or wants a connection, and sometimes these limitations are stretched resulting in so-so service. Its not always viable to boost the coverage with more sites, meaning at the end of the day leaving may be the best thing for you. All WISPS' equipment is compatible, and you can always try another one without re-investing in CPE equipment.
Please don't get me wrong though - I'm not saying we give up, and if you make enough noise at support or with your agent, and it can be fixed - it will be. I believe our service is pretty good, and the quality quite consistent and getting better.

Now some answers to posts:


If you accept poor service thats your problem. I was not rude,just honest.If a support tech says you should phone the office he's not of much use in the support dept.

If you don't like my comments, don't read this thread. And if GWI wants to tell me off, let them.
Please read this post:
http://mybroadband.co.za/vb/showpost.php?p=1461045&postcount=926

I'm not a support techie - I chase support techies and agents around all day. I do try to help though.

And I agree with you not to accept bad service, but please follow the proper channels - either via your local agent, or via our national support numbers.

@diebaas:
The new billing and CRM engine is being commissioned as we speak. Our server guys are working night shift with the developers in the USA to get it installed.
We have the equipment for the backbone upgrades and are getting all the facilities in place right now. It's going to be a few weeks before its all in place and running smoothly.

@HTP:
Our reason for capping has been discussed here a lot - please read back a few pages to get up to speed. Its an unavoidable business necessity.
The main thing is it will still be uncapped, but those that reach their 'soft cap' get moved to a lesser quality service with international traffic via satellite.
The trade we will make is setting a standard speed of 512k for all clients - hence the backbone upgrade.
Your package will translate into 'x'GB quality bandwidth, and the rest on a lower quality b/w with a higher contention ratio. You can still eat as much as you can get.

@JohanG:
No changes here - have you tried re-typing your password or calling support to have it reset?

[diebaas]

@diebaas:
The new billing and CRM engine is being commissioned as we speak. Our server guys are working night shift with the developers in the USA to get it installed.
We have the equipment for the backbone upgrades and are getting all the facilities in place right now. It's going to be a few weeks before its all in place and running smoothly.




Goed om te hoor

[JohanG]

Thanks for the update Web Intact. It's nice to see that some compromises were made from the initial capping policy (or at least the way I understood it - my understanding was a hard capped account)


No changes here - have you tried re-typing your password or calling support to have it reset?

I've tried everything from my side WRT re-typing passwords, recreating my profile etc. I've spoken to a support guy some time ago, but to tell you the truth, he didn't give me the feeling that he new what he was doing and I just left it at that :rolleyes:.

I'm don't actually need my gwi mail account as my gmail account is used by most people and at least that still works. When I have the energy, I'll try support again and ask them to reset my account ;).

[rebel998]

@acidrain - thanks for the support in making things clear about my involvement, and also about the nature of wireless. It's not always the most stable means of connecting via any permutation of the technology, and I've worked with a lot of them.

I try and give my best advice without being too partial to GWI, but always positive and respectful.
My view at this stage of my experience is that in wireless we have to accept certain limitations as a service provider, and I often advise our agents to accept their limitations in servicing people.
It's hard to say no to someone who really needs it or wants a connection, and sometimes these limitations are stretched resulting in so-so service. Its not always viable to boost the coverage with more sites, meaning at the end of the day leaving may be the best thing for you. All WISPS' equipment is compatible, and you can always try another one without re-investing in CPE equipment.
Please don't get me wrong though - I'm not saying we give up, and if you make enough noise at support or with your agent, and it can be fixed - it will be. I believe our service is pretty good, and the quality quite consistent and getting better.

Now some answers to posts:


Please read this post:
http://mybroadband.co.za/vb/showpost.php?p=1461045&postcount=926

I'm not a support techie - I chase support techies and agents around all day. I do try to help though.

And I agree with you not to accept bad service, but please follow the proper channels - either via your local agent, or via our national support numbers.

@diebaas:
The new billing and CRM engine is being commissioned as we speak. Our server guys are working night shift with the developers in the USA to get it installed.
We have the equipment for the backbone upgrades and are getting all the facilities in place right now. It's going to be a few weeks before its all in place and running smoothly.

@HTP:
Our reason for capping has been discussed here a lot - please read back a few pages to get up to speed. Its an unavoidable business necessity.
The main thing is it will still be uncapped, but those that reach their 'soft cap' get moved to a lesser quality service with international traffic via satellite.
The trade we will make is setting a standard speed of 512k for all clients - hence the backbone upgrade.
Your package will translate into 'x'GB quality bandwidth, and the rest on a lower quality b/w with a higher contention ratio. You can still eat as much as you can get.

@JohanG:
No changes here - have you tried re-typing your password or calling support to have it reset?

I DID phone the support numbers, starting with the local guys. The local agent wanted to make a booking for them to come out and tweak my antenna.

Now, I don't have a problem with that but cannot see why I should pay for this call as the service did not work properly from the start.

I did the conversion on the router for external antenna myself cause they could not.(no spares)

I bought the "spares" for half the price they quoted me. Even with a 27db grid, I am still having trouble with my connection even though there has been an improvement.

I have elevated my router with a longer pole, I have stabilised the antenna array with stay wires.

I have spent a lot if time on my roof. Still I get nothing near the promised 512!

I believe I might be on the signal boundary and should not have qualified for an installation. Also I am surounded by trees and koppies.

The fact is: The service was poor from the start and GWI and or the local agents are not doing what they/you should have to correct this.

In the meantime they/you have collected the monthly dues regardless. I feel this is wrong and not the worth the R850 I am paying every month.

I have to add that both the Gwi and the local agents'support people are always very friendly. ( Take note acidrain.)And I am sure they would help if they could, but for some reason they are unable to provide the support they should.

I would very much like to continue the relationship with Gwi but at the price I am paying currently I feel somewhat ripped off.

Mr Gwi, maak n plan want so kan dit nie aangaan nie.

[fernandopires]

Mr Web Intact I would like to know if it is possible to get an public IP, and if it is How much would it cost.

Thanks in Advance
Fernando

[intensive]

Have a look at RADMIN software

[Web Intact]

No can do - unless it is possible to get your home PC to initiate a VPN connection to your work PC (which would have to have a public IP). It would then be on a virtual local LAN...

One side must have a public IP...

And thanks for the news about Cobus - I'm really sorry to hear that.

[diebaas]

Sorry to inform you all, but Cobus Vivviers op GWI Pretoria past away Friday afternoon. My thoughts are with his family.

Close friend

HTP

Sorry to hear of the bad news :(

[intensive]

happy with my connection since last November '07, more than 90% up-time since adding a bigger antenna/grid.

Is thier any-way of getting better ping\latency speed using GWI wifi or is Tellkom's ADSL the only way to play online games like COD4

RIP Cobus

[bboy]

log me in works cause if it can't accept a connection it tunnels out to their main server and you route through that

[Rocket-Boy]

That and logmein use your SSL ports which are open by default on pretty much every ISP.
Like bboy mentioned they will create a tunnel on their own network via the two software adapters and pass requests through the two.

[Web Intact]

That and logmein use your SSL ports which are open by default on pretty much every ISP.
Like bboy mentioned they will create a tunnel on their own network via the two software adapters and pass requests through the two.

and you have to install a client, right?

So both machines make an outgoing connection (to the Internet), which are 'joined' by logmein. That's why it's slow - its going via a third party 'somewhere' on the Internet

[fernandopires]

Hello
MR Webintact is it possibile to get my very own public IP assigned to my Account.
Reason for asking is that i would like to Run a VPN Server from home.

[TheRoDent]

and you have to install a client, right?

So both machines make an outgoing connection (to the Internet), which are 'joined' by logmein. That's why it's slow - its going via a third party 'somewhere' on the Internet

Wrong: In the context of the discussions around VPNs and the previous few posts. Outbound UDP connections between two parties on the same/matching ports on either end, regardless of NAT will defeat NAT. All that's required is to negotiate a common port between the two nodes, which sometimes requires an intermediary, but isn't required for carrying traffic.

Logmein, and VNC is capable of negotiating this via a 'reflector'. If it's slow -- well. Ahem.

[Web Intact]

Wrong: In the context of the discussions around VPNs and the previous few posts. Outbound UDP connections between two parties on the same/matching ports on either end, regardless of NAT will defeat NAT. All that's required is to negotiate a common port between the two nodes, which sometimes requires an intermediary, but isn't required for carrying traffic.

Logmein, and VNC is capable of negotiating this via a 'reflector'. If it's slow -- well. Ahem.

From logmein's VPN comparison doc:
(https://secure.logmein.com/wp_lmi_vs_vpns.pdf)

LogMeIn establishes a connection with the client computer via an outgoing SSL-secured TCP connection, meaning that no firewall configuration is required.

Not a mention of UDP anywhere.

And you access your account via their website, and your remote host via a browser, right?
I haven't tried their service, but I have tried GoToMyPC, and what I remember of that service was also pretty slow. I'd guess that the free offering doesn't have high priority on their servers.

btw - what does 'ahem' mean?

[bboy]

Wrong: In the context of the discussions around VPNs and the previous few posts. Outbound UDP connections between two parties on the same/matching ports on either end, regardless of NAT will defeat NAT. All that's required is to negotiate a common port between the two nodes, which sometimes requires an intermediary, but isn't required for carrying traffic.

Logmein, and VNC is capable of negotiating this via a 'reflector'. If it's slow -- well. Ahem.

this is called firewall punching, and if it works is extremely effective at giving you a nice peer to peer connection frpm behind 2 firewalls, however the fall back to this is to then route through a 3rd party.

logmein is plenty fast on dsl in a peer to peer situation, however doing a firewall punch on gwi network as last time i tested always proved to be very unreliable

[Web Intact]

thanks for the details - i guessed it may be p2p of some sort...

What may be the issue is our bandwidth management system we're using on VZN bandwidth (GP & NW only) at the moment - anything that looks like a download from/to a single IP will most likely get crunched, depending on what the overall usage history looks like.

For example - we set a limit of 'x' TB for a month. It uses statistics of usage to determine whether a d/l should be limited or not, based on past and projected consumption that it will determine at any given time.
So - if it is near the end of a period (month) and there is still a lot of GB left of the amount originally specified, then a user might not experience any degradation of their download speed.

P2P doesn't normally get affected too much by this, as there could be many peers you are d/l from, but a single TCP connection doing a large d/l would... and *maybe* LMI gets identified as such. It's just one way we're trying to transparently limit consumption without actually capping - just slowing down the big downloaders where we can.

[buffalobill]

Hi with what software can I test my signal strength to the tower - wind messed my antenna up again :(
My Zerowire antenna site survey shows 26 - 28 what is the best for this if there is no software to test with?

I would say 26-28 is fine. Mine is 35 at the moment, but can be less with no ill effect. Otherwise I would suggest you get a laptop up on the roof, plug it in, log into the router and then adjust while repeating the site survey.

[cyberarmy]

Mine is between 13-16.

[buffalobill]

Is thier any-way of getting better ping\latency speed using GWI wifi or is Tellkom's ADSL the only way to play online games like COD4


No. Wifi = latency. It's in the nature of the technology and something to do with packet order.

[bboy]

No. Wifi = latency. It's in the nature of the technology and something to do with packet order.

rubbish

wifi may add something stupid like 1ms to 2ms to your traffic, big whoop!

QOS, SHAPING, POOL SHARING, PACKET INSPECTION mess up your latency

[buffalobill]

rubbish

wifi may add something stupid like 1ms to 2ms to your traffic, big whoop!

QOS, SHAPING, POOL SHARING, PACKET INSPECTION mess up your latency
What's packet inspection?

[bboy]

google it!

[diebaas]

google it!

Yahoo It

[acidrain]

rubbish

QOS.... PACKET INSPECTION mess up your latency

Aren't they basically the same thing or at least linked to one another?

[daffy]

Aren't they basically the same thing or at least linked to one another?

You do Packet Inspection to look at the Contents of a packet and classify them.
You do Packet Filtering to block packets that match a classification.

Once you've classified packets, you can apply QoS, to change priorities of certain types of packets.

[fernandopires]

i got 56 for signal

[rebel998]

Start Time: 08:59:01
End time: 09:00:03
Download Size: 409600 bytes
Time Delta: 62.063109874725 seconds
Download Speed: 6 KBytes/s
Line Speed: 48 kbits/s

[rebel998]

Start Time: 13:07:54
End time: 13:08:46
Download Size: 409600 bytes
Time Delta: 51.826632976532 seconds
Download Speed: 8 KBytes/s
Line Speed: 64 kbits/s

[rebel998]

Start Time: 19:07:08
End time: 19:08:51
Download Size: 409600 bytes
Time Delta: 102.92775821686 seconds
Download Speed: 4 KBytes/s
Line Speed: 32 kbits/s

[rebel998]

Start Time: 06:10:48
End time: 06:11:00
Download Size: 409600 bytes
Time Delta: 11.809689044952 seconds
Download Speed: 34 KBytes/s
Line Speed: 272 kbits/s

[diebaas]

i got 56 for signal

20 for a signal

Start Time: 08:58:32
End time: 08:58:58
Download Size: 409600 bytes
Time Delta: 26.229588985443 seconds
Download Speed: 15 KBytes/s
Line Speed: 120 kbits/s

[rebel998]

My router shows a signal of 32!!!!!

Start Time: 17:38:19
End time: 17:39:27
Download Size: 409600 bytes
Time Delta: 68.07287979126 seconds
Download Speed: 6 KBytes/s
Line Speed: 48 kbits/s

[cyberarmy]

Start Time: 17:45:01
End time: 17:45:13
Download Size: 409600 bytes
Time Delta: 12.738890171051 seconds
Download Speed: 31 KBytes/s
Line Speed: 248 kbits/s

[rebel998]

Start Time: 17:54:52
End time: 17:55:43
Download Size: 409600 bytes
Time Delta: 50.497030973434 seconds
Download Speed: 8 KBytes/s
Line Speed: 64 kbits/s

Whats your signal cyberarmy?

[daffy]

I fail to see the point of this...

[rebel998]

Signal of 32.

Start Time: 06:10:30
End time: 06:10:44
Download Size: 409600 bytes
Time Delta: 14.491147994995 seconds
Download Speed: 28 KBytes/s
Line Speed: 224 kbits/s

Why is it that GWI has a speedtest on their site but they tell you it's not really acurate?

I normally use speedtest.net but could not even connect to that site yesterday.

Much faster this morning. I wish it'll keep on raining.

[diebaas]

I fail to see the point of this...

Me to :D--- we are comparing speeds dont know for what reason

[cyberarmy]

Signal 14-18, to northcliff2.

[fernandopires]

Dns Ip

10.0.96.10
&
172.16.0.1

[rebel998]

I have a signal strength of between 29 & 32 but expeience very slow browsing.

What would be the problem MrGWI?

Start Time: 18:26:46
End time: 18:27:42
Download Size: 409600 bytes
Time Delta: 56.274730920792 seconds
Download Speed: 7 KBytes/s
Line Speed: 56 kbits/s

[Web Intact]

Dns Ip

10.0.96.10
&
172.16.0.1

It is bad practice to set your DNS manually, as we may change our DNS from time to time, as we have done in the past from 10.0.96.10 to 172.16.0.1.

It may and can change again. You should only set manual DNS for troubleshooting, or if your router cannot relay DNS requests properly.

DNS address is delivered automatically via PPPoE, and you should set your PC DNS address to your router's private IP address.

btw - 10.0.96.10 (in JHB/VZN) is a very busy router, and is set to relay the DNS address to 172.16.0.1 for people who manually set their DNS to it before we changed to 172.16.0.1.
You will get slow response if you choose 10.0.96.10 as your DNS.

[Web Intact]

I have a signal strength of between 29 & 32 but expeience very slow browsing.

What would be the problem MrGWI?

Start Time: 18:26:46
End time: 18:27:42
Download Size: 409600 bytes
Time Delta: 56.274730920792 seconds
Download Speed: 7 KBytes/s
Line Speed: 56 kbits/s

You should call or email support with your account details so this can be checked, or call your agent to check your installation.

Signal strength is not the only factor that affects browsing speed.

Connection Quality is more important (usually a percentage) - can you see these figures on your CPE device?

[cyberarmy]

It is bad practice to set your DNS manually, as we may change our DNS from time to time, as we have done in the past from 10.0.96.10 to 172.16.0.1.

It may and can change again. You should only set manual DNS for troubleshooting, or if your router cannot relay DNS requests properly.

DNS address is delivered automatically via PPPoE, and you should set your PC DNS address to your router's private IP address.

btw - 10.0.96.10 (in JHB/VZN) is a very busy router, and is set to relay the DNS address to 172.16.0.1 for people who manually set their DNS to it before we changed to 172.16.0.1.
You will get slow response if you choose 10.0.96.10 as your DNS.

The installation team used manual DNS setting for me. Now I know what to do!

[fernandopires]

It is bad practice to set your DNS manually, as we may change our DNS from time to time, as we have done in the past from 10.0.96.10 to 172.16.0.1.

It may and can change again. You should only set manual DNS for troubleshooting, or if your router cannot relay DNS requests properly.

DNS address is delivered automatically via PPPoE, and you should set your PC DNS address to your router's private IP address.

btw - 10.0.96.10 (in JHB/VZN) is a very busy router, and is set to relay the DNS address to 172.16.0.1 for people who manually set their DNS to it before we changed to 172.16.0.1.
You will get slow response if you choose 10.0.96.10 as your DNS.


but Mr webintact i have set my router before, to obtain the dns automatically and then when i connect a new pc to my network, the router asigns an ip via DHCP and an DNS called 10.0.96.1 and the internet doesnt work until i ad the missing 0 but i have done that a long time ago ill check it again tomorrow and see if it still happens and ill info u. Thanks Fernando

[Web Intact]

@fernandopires - check your DHCP settings

@HTP - soft capped. Yes. You merely get shifted to a 'cheaper', limited bandwidth upstream service with international via satellite, so with higher international latency.
This route does get busier as the month progresses, so it'll be slowest by the end of the month if you have been capped, with no other limitations.

[diebaas]

Do Webintact have a site where you can go and check how much of your cap you have used so far? Something like IS ADSL site http://users.isdsl.net :)

Well as far as my knowladge goes in a few posts back mr webintact said that when the service has been updated and the 128k moved to 512k the user stats page will also be ready.

But when i dont know.

MR WEBINTACT CAN YOU PLEASE GIVE US A STATUS UPDATE