Esquire and MyBB members-response [Archive]

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Esquire

11-07-2009, 01:22 PM

Hi All

I am really surprised at the whole issue regarding MyBB members not being able to purchase from Esquire from the previous thread and apologise for my late reply as I was in Port Elizabeth branch and got home late last night.

Firstly we have not change the policy i.e. All MYBB members are still allowed to purchased from any Esquire branch and Esquire Xpress in Midrand , Cape Town and Boksburg using the account number MYB001 which is a special account that I created for all members of this forum

I really don’t know how this information has come about that we have stop selling to MYBB members as I am the only one that can make that decision ,

I have called up a urgent meeting with all staff in Midrand Xpress at 1:00 PM ( Saturday) to find out who gave out this wrong information and will take the necessary steps to make sure it does not happen again )

You have my assurance that you can still purchase using the account MYB001 , However we encouraging all young entrepreneurs to create their own accounts as we are launching our (soon to be named )rewards program shortly and will give each reseller and each young entrepreneur their own loyalty card that will be used to gain entry to any Xpress stores and any Esquire branches it will be swiped as soon as a purchase is made , to accumulate points that that can be redeemed by almost 100 establishments including any Esquire branches.

I, however have to stress that we will not supply to any general end user public as we do not have the infrastructure or the necessary resources to support them as our business model has always been to the trade and the only reason we opened the channel to MyBB members as we realised that MyBB are not your average end user and do not require that support as an ordinary end user , for those that need support we encourage them to purchase directly from resellers that are geared to give that level of support.

if you need any more infomation regarding the rewards program or how to open your own account please PM me and I will try to reply as soon as possible.

Regards
ESQ

Keeper

11-07-2009, 01:26 PM

thank you.

bwana

11-07-2009, 01:29 PM

Hi All

I am really surprised at the whole issue regarding MyBB members not being able to purchase from Esquire from the previous thread and apologise for my late reply as I was in Port Elizabeth branch and got home late last night.

Sorry to digress but is Esquire planning on upping their game at the PE branch? The staff are nice and seemingly competent but there never seems to be stock for them to sell.

marine1

11-07-2009, 01:29 PM

Nice, thanks man :):)

mjkelly

11-07-2009, 01:43 PM

Very nice. Thank you. But tell me, how is it possible to see your entire price list?

kiepie

11-07-2009, 01:50 PM

Cool!

Sting

11-07-2009, 01:53 PM

Sorry to digress but is Esquire planning on upping their game at the PE branch? The staff are nice and seemingly competent but there never seems to be stock for them to sell.

+1, you are tying their hands behind their backs and then still expecting them to achieve sales targets!!

Esquire

11-07-2009, 02:08 PM

Sorry to digress but is Esquire planning on upping their game at the PE branch? The staff are nice and seemingly competent but there never seems to be stock for them to sell.

Hi Bwana ,

it was because of your posts regarding PE branch that I went there on Wednesday to see firsthand what was going in that branch, I can tell you that the PE branch will be fixed with stock issues by next week. and I am making it my personal mission to make sure that the PE branch is sorted out once and for all , I have just appointed a really great Branch Manager from PE , her name is Mischele Keats who joins us on Monday and one of her first priorities is to stock up that branch and meet every client that walks through the door find out what they would want to see different in PE - so give us a week or two to the sort out the branch

I personally met with almost 26 clients from Wednesday until Friday and everyone told me basically the same thing , that they love dealing with Esquire, love the products but the PE branch never has enough stock , so give me the opportunity to turn it around- I want you to be the first critic once this is done :)

Sting

11-07-2009, 02:14 PM

Well done! I'm sure you will see a difference in sales volumes!

chickenbeef

11-07-2009, 02:27 PM

Awesome! This is great news...

Any chance of Esquire stocking name branded PSUs in the near future?

(by name branded, CoolerMaster, Antec, OCZ etc)

flashfire208

11-07-2009, 02:34 PM

Thanks esquire for providing us with this privledge on the myb001 acc , you dont have to and yet you do. I feel you go without recognition , so thanks a million

cerebus

11-07-2009, 03:05 PM

Hey esquire I sent you a PM about a GPU :)

gregmcc

11-07-2009, 03:07 PM

Thats good news indeed.

How do we get access to the price list?

Keeper

11-07-2009, 03:10 PM

Hey esquire I sent you a PM about a GPU :)

the boss takes orders now? :confused:

cerebus

11-07-2009, 03:22 PM

Hey? It was just a price inquiry

DarthCat

11-07-2009, 03:59 PM

Peder

11-07-2009, 04:19 PM

so yeah how do we get the pricelist?

Stickfigure

11-07-2009, 04:36 PM

Would also like to know how we get the pricelist.

Kuga

11-07-2009, 04:39 PM

I also wondered about this, so I pm'd Esquire on Wed about this.

His response was "Did you recieve Monday spotlight page? At the bottom of the first page is the links to download the pricelist without any passwords"

So there you have it.

Sting

11-07-2009, 04:48 PM

Hi folks

Click on the hyperlink within the thread below and then scroll down to around halfway through the adverts.

http://mybroadband.co.za/vb/showthread.php?p=2949605#post2949605

Zenbaas

11-07-2009, 05:12 PM

Awesome! This is great news...

Any chance of Esquire stocking name branded PSUs in the near future?

(by name branded, CoolerMaster, Antec, OCZ etc)

That would be a good move by them IMO.

flashfire208

11-07-2009, 05:16 PM

That would be a good move by them IMO.

Agreed

Super78

11-07-2009, 05:52 PM

That would be a good move by them IMO.

+100000

chickenbeef

11-07-2009, 06:43 PM

That would be a good move by them IMO.

yep, it's stupid if you're building a high end pc and you're buying your stuff from them but then you have to go somewhere else for a PSU

bwana

12-07-2009, 12:54 PM

Hi Bwana ,

it was because of your posts regarding PE branch that I went there on Wednesday to see firsthand what was going in that branch, I can tell you that the PE branch will be fixed with stock issues by next week. and I am making it my personal mission to make sure that the PE branch is sorted out once and for all , I have just appointed a really great Branch Manager from PE , her name is Mischele Keats who joins us on Monday and one of her first priorities is to stock up that branch and meet every client that walks through the door find out what they would want to see different in PE - so give us a week or two to the sort out the branch

I personally met with almost 26 clients from Wednesday until Friday and everyone told me basically the same thing , that they love dealing with Esquire, love the products but the PE branch never has enough stock , so give me the opportunity to turn it around- I want you to be the first critic once this is done :)Excellent news - I look forward to future dealings with the new and improved PE branch. :)

PhreakBoy

28-12-2009, 02:47 PM

Ok, so I just phoned the Boksburg branch regarding HDD's and got a very pleasant Afrikaans gentleman on the line that informed that Esquire stopped selling to MyBB members due to the excessive returns and warranty related issues they've been having...

I was under the impression that this was resolved? And assume from the fact that we still get the updates in the "Hardware & Software Dealers - Beta" thread that policy has not changed?

Conradl

28-12-2009, 03:04 PM

Bypassing the channel did not work for Dell; will be interested to see if it works for Esquire....

Zenbaas

28-12-2009, 03:34 PM

Drake2007

28-12-2009, 04:09 PM

Hmmm...so why should returns be a problem exactly...?

Not defending them but:
Noob + first time build = warranty return :erm:

Zenbaas

28-12-2009, 04:12 PM

Not defending them but:
Noob + first time build = warranty return :erm:

Maybe, but it's quite hard to fsck up hardware. Even if a normal retailer was used it would still result in a return to them.

Drake2007

28-12-2009, 04:24 PM

Maybe, but it's quite hard to fsck up hardware. Even if a normal retailer was used it would still result in a return to them.

I would assume that they've ranked all their accounts and the mybb account is coming up at the top for return rate. i.e. noobs are breaking things.

Sting

28-12-2009, 04:26 PM

Before making any comments I would like to hear the Esquire chief's views when he posts here.

LabAnimal

28-12-2009, 04:49 PM

wonder if we can purchase at the durban branch with this arrangement...?

feo

28-12-2009, 04:51 PM

I PM'ed the Esquire rep ages ago about an issue I had but no reply as of yet. No stock of ANYTHING...quite shocking.

PhreakBoy

03-01-2010, 09:52 AM

Still no response...

Milano

03-01-2010, 10:21 AM

All myBB members can buy from Esquire? What's the password to view the price list?

Ronjay

03-01-2010, 05:00 PM

Sting

03-01-2010, 05:02 PM

We're still waiting for the Chief's response (Esquire himself!).

Ronjay

03-01-2010, 05:10 PM

We're still waiting for the Chief's response (Esquire himself!).

I hope we still can. I need these for a customer and I need them by friday at the latest. Please let it be so as buying from dealers will seriously dent my profit margin.

bwana

03-01-2010, 05:11 PM

I hope we still can. I need these for a customer and I need them by friday at the latest. Please let it be so as buying from dealers will seriously dent my profit margin.Why not open an account with them?

Sting

03-01-2010, 05:14 PM

Why not open an account with them?

Agreed. It is much easier with your own account.

Ronjay

03-01-2010, 05:17 PM

Why not open an account with them?

Because at the moment I can only buy stock as customers need it and my customer base is very small. So I'd probably only spend about R1500 a month, if that. I'ts just convieniant to buy using Mybb account at Esquire. I have never had to return a pieece of hardware before to any store because of any build mistakes.

Drake2007

03-01-2010, 05:41 PM

It's easy enough to sign up with a cash account if you have a registered IT business.

Ronjay

03-01-2010, 05:59 PM

It's easy enough to sign up with a cash account if you have a registered IT business.

Thats the problem. I only build PC's in my spare time. My main line is Satillite Dish Installations, but the PC's add a nice little extra to my income and Registering an IT business is just not an option with only a few clients and me being to busy with the Dish installations. If I won't be able to buy from Esquire it will mean having to buy from dealers.:cry:

Captain Beer

04-01-2010, 10:02 AM

I purchased stuff from their Cape Town branch on the 30th of last month, no problems.

PhreakBoy

05-01-2010, 09:14 AM

I purchased stuff from their Cape Town branch on the 30th of last month, no problems.

Seems there is still a miss-communication somewhere. Spoke to Lienkie in the Boksburg branch and she still advises me that they don't sell to MyBB members. When I asked "Why?" she put me through to Nicky, who then told me that I have to be a registered MyBB member. I asked how they would validate that I am registered and she advised that it needs to be done through head office. I then again asked her "How?" and she back tracked and said that it is fine as long as I'm a registered MyBB member. :wtf:

Not sure whether I want to risk driving there just to be sent home with nothing... :(

And even though I sent a link to Esquire via pm, I have had no official response either in this thread or via return pm... :(

Ronjay

05-01-2010, 11:28 AM

I purchased stuff from their Cape Town branch on the 30th of last month, no problems.

Okay, but I saw yourpost to late as I had no internet for a day. Went and bought eveything at Faketrix Warehouse. Cost me a grand more then need be. :cry:

Oh well, the customer wanted it bad enough.

remybfg10k

05-01-2010, 12:00 PM

Seems there is still a miss-communication somewhere. Spoke to Lienkie in the Boksburg branch and she still advises me that they don't sell to MyBB members. When I asked "Why?" she put me through to Nicky, who then told me that I have to be a registered MyBB member. I asked how they would validate that I am registered and she advised that it needs to be done through head office. I then again asked her "How?" and she back tracked and said that it is fine as long as I'm a registered MyBB member. :wtf:

Not sure whether I want to risk driving there just to be sent home with nothing... :(

And even though I sent a link to Esquire via pm, I have had no official response either in this thread or via return pm... :(

http://mybroadband.co.za/vb/showthread.php?t=181265

marine1

05-01-2010, 12:40 PM

I would not purchase anything at a company called 'Faketrix'
Okay, but I saw yourpost to late as I had no internet for a day. Went and bought eveything at Faketrix Warehouse. Cost me a grand more then need be. :cry:

Oh well, the customer wanted it bad enough.

lucifir

06-01-2010, 09:22 AM

Hi All

Firstly we have not change the policy i.e. All MYBB members are still allowed to purchased from any Esquire branch and Esquire Xpress in Midrand , Cape Town and Boksburg using the account number MYB001 which is a special account that I created for all members of this forum

r we still able to buy from the durban branch?? As I noticed you left them out when listing the express stores!!!

ponder

06-01-2010, 12:29 PM

r we still able to buy from the durban branch??

Yes.

lucifir

07-01-2010, 09:51 AM

Yes.

interesting ... when I called in yesterday, the sales lady was adamant we are not allowed to ... and that only a select few people can, who have been approved by the directors ... so again I ask, r we allowed to buy from your durban express branch esquire??

Zenbaas

07-01-2010, 09:57 AM

interesting ... when I called in yesterday, the sales lady was adamant we are not allowed to ... and that only a select few people can, who have been approved by the directors ... so again I ask, r we allowed to buy from your durban express branch esquire??

Next time ask for her name so that you can "forward" it to Esquire here on the forum:D

auriga1000

07-01-2010, 10:07 AM

still awaiting reply for account application using myb001 acc.

lucifir

07-01-2010, 10:20 AM

Next time ask for her name so that you can "forward" it to Esquire here on the forum:D

it only occurred to me after I put the phone down .... since they had no stock of the AGP card I wanted .. will let it go for now ... but will try and gt the name the next time :)

Sting

07-01-2010, 01:52 PM

it only occurred to me after I put the phone down .... since they had no stock of the AGP card I wanted .. will let it go for now ... but will try and gt the name the next time :)

Next time it happens, tell her to contact Mahomed Cassim, her Groups Sales Director in Johannesburg.

rsifan

07-01-2010, 01:58 PM

I deal with Farah at the Durban branch, never had any issues...

Juggy

07-01-2010, 03:18 PM