4me not showing data usage?

[goodgirl]

I read that the data usage in the usage monitor of the Vodafone Mobile Connect Software might not be accurate and that it is advisable to check on vodacom4me.co.za for the accurate usage.

Does vodacom4me show data usage for add-on bundles for contract customers also?

I have a messenger contract, adding data onto it as needed, but under
» vodacom4me home (logged in) » my account » balances

I only see:

Data bundles
You do not subscribe to any MyMeg GPRS bundles.

(Bundled info could be up to 3 hours old.)

Account was activated over 3 hours ago and data usage started over 3 hours ago.

[Diago]

There has been a previous post regarding this and when the site updates. To my knowledge it generally only reflects 24hours after initial activation (my experience) and normally will update once you have disconnected or reconnected. Did a basic search but couldn't find the exact post, will try again later unless one of the other guys around can point me straight to it :(

[goodgirl]

Yes I saw the post saying that the data gets posted whenever you disconnect or switch between 3G and GPRS, since I have 1 bar on 3G and swich all the time between 3G and GPRS there should have been a fair bit of data posted already :)

Will keep an eye on it if you say it can be 24 hours then it makes sense.


There has been a previous post regarding this and when the site updates. To my knowledge it generally only reflects 24hours after initial activation (my experience) and normally will update once you have disconnected or reconnected. Did a basic search but couldn't find the exact post, will try again later unless one of the other guys around can point me straight to it :(

[vodacom3g]

goodgirl,

Firstly, welcome to the 3G community. Nice to see you up and running! Sorry about the runaround you had to endure to get here.

I'll check on the data bundles on 4me, but it should work. Please wait the 24 hours out and let us know by Friday how things are going!

[diabolus]

Also make 100% sure your bundle was actually loaded [assuming you opened a new contract]. Mine wasn't and i had to ask them to load it again [and wait a further 12-24 hours].

[goodgirl]

Hm, still not showing, am I supposed to find it under this menu option:

"vodacom4me home (logged in) » my account » balances"

or should it be visible elsewhere?


I hope it's been loaded and they don't somehow charge me per MB at the moment.

Will call them later on.

[Edinetz]

My experiences are it takes a couple of days to relect a newly added bundle on the vodacom website. It takes a while to start looking for bundle info. If you are a VodacomSP customer go to www.vodacomsp.co.za click on Vodasurf and register. Under Administrator - Subscriber Details you will be able to see your active GSM services and date activated.

You can also activate and deactivate here but I have noticed when I activate a bundle on the site it is only active next day 0h00 although it states I activated it on the day I activated it.

[diabolus]

I hope it's been loaded and they don't somehow charge me per MB at the moment.


If it's not showing bundles on vodacom4me, you're most probably charged the R2 p/MB rates. [I was] . Make sure you have proof of 'buying/requesting' the bundle and date. My Vshop told me they'll fix it when my bill arrives if i have proof of requesting a bundle. (Assuming you don't use up the bundle during thr actual month). In my case i used like R50 before i actually realised my bundle wasn't loaded, then i got it loaded and used up the entire 250MB anyway , so i had to pay the R50 regardless :P

[goodgirl]

I couldn't get to 4me all afternoon today, can anyone else confirm that it's down?
I couldn't check yet ..

[diabolus]

I can get to http://www.vodacom.co.za [from where you log into 4me], but when logging in, the site times out. So yes, something is down, although 4me has a reputation [with me anyway] for being -extremely- slow.

[goodgirl]

Now I called the store where I signed up for the messenger contract and added a 1GB data to that account - because after 6 days I can still not see the data usage on vodacom4me.

It had not been added, now they said it would be added in 24 hours from now.

Now they are trying to find out what can be done about the data I have already used , assuming that I am using the 1GB I purchased.

I do not think it is right that I am charged 2 Rand per MB even though I bought a 1GB package a week ago ...

[vodacom3g]

goodgirl,

Won't you call 155 and/or Rob and let them sort this out for you?

[goodgirl]

v3g,
when I called the store they have now made sure that the 1GB are added as of tomorrow (24 hrs from now)

- do you think that anything can be done billing-wise about the data already used while the 1GB were accidentally not yet added? (I am already waiting on the girl in the shop to get back to me on this)

[vodacom3g]

You bought a contract and if they stuffed up, how can you carry the penalty? So, I believe you should be billed 60c/Mb.

That's why I suggested you speak to Rob if you don't come right. He has the clout to make things happen. But please PM me if you don't come right.

The whole of Vodacom knows about you, by now, and are following your story with interest!

[goodgirl]

I had called and been told that as of 13th April the 1GB would be added after it initially was not added.

It still seems like it was not added.

Can someone please confirm if and where exactly I should be able to monitor the usage?

I am trying it by logging into 4me and then under

vodacom4me home (logged in) » my account » balances


Am I looking in the right place?

[rabbiddog]

goodgirl

That is the correct place.
My data used has been updated 400 meg used - earlier it was at 350 meg.
Are you using the 3g cell number to log on to the site?

[goodgirl]

Thanks for confirming this.

Yes I am using the right number , I still see:
Data bundles
You do not subscribe to any MyMeg GPRS bundles.

Will contact them.

[briantw]

Nothing unusual about this situation - it never has showed me my data bundles accurately...

[Diago]

Strange that there is so many problems with this. Goodgirl - Maybe get v3g involved in this problem ?

[vodacom3g]

Been involved with this 4me update issue for a while now.

There are two engineering initiatives going on at the moment.

The first will make the data latency much shorter, probably around 30 - 60 minutes, vs. the current 3 to 24 hours.

The second, much more daunting one, will be to make the info available in real-time.

If you are experiencing problems with the data update, you can either send me the details or call 155 with it.

However, in this case I'd advice logging a call via e-mail. It will be the least effort on yourself.

Build a mail template with the following information:

- Your name
- 3G number
- date of problem
- description of problem

mail this to: cc_ct@vodacom.co.za

The only way we can prioritise activities is based on user feedback, so the more info you can pass us, the quicker issues will get resolved.

More than one mail with different occurrences of the same problem is very acceptable....

[goodgirl]

An update on this,

I called 155 again today, they confirmed the 1GB had still not been added to the contract.

I had been charged at 2 Rand per MB and a ticket to billing has now been logged to take off these charges apparently.

I also received 3 messages on that SIM today telling me that call balance has reached 50%, 50% and 75% and respective amounts, whatever that means I have no idea. I did not make voice calls from that sim, its probably related to the R2/MB charges.


I was told in 24 hours the pro-rated amount of the 1GB would be added to the contract, now only a week is left for April, so I have no idea what they will put onto the contract 250 MB probably and charge me accordingly.

However last time they told me the same, that it would be added within 24 hours and my card was deactivated for a day and afterwards it was still not added.

Maybe it works this time ..

[goodgirl]

Update, the 1 GB bundle was added the next day, now also shows the pro-rata amount of 307 MB that was made available for April in 4me.

Now it gets better though, with the billing issues still being outstanding - having been charged at R2 / MB the whole time onto the contracts bill - as of today Saturday my SIM is now softlocked for exceeding some limit .. !

On phone to 155 to get it live again now, they are being very helpful, not sure if they can do it ..

[goodgirl]

They removed the softlock by increasing the limit on the contract, worked for 10 minutes than I got another SMS about the new limit being reached, called again, now 8 hours have passed but still locked,

they even tell me that data bundles count towards the 220 Rand limit per month the contract has, so how the .... would I be adding a 10 GB bundle, only to then have the sim softlocked .. incredible ..

so now I find myself using a prepaid SIM for data, ironically after all the trouble gone through to get a contract in the first place ! ;)

[vodacom3g]

Goodgirl, I hope by now everythings sorted. The Data Help Desk removed the limits and requested the billing to be corrected. You will obviously be charged at the correct rate.

What happened here is that goodgirl took out a Messenger contract and bolted a 3G-One bundle onto it. The bolt-on never happened (everything else was a consequence of this), so she was using data at the out-of-bundle rate of R2/MB.

When the soft-lock limit was reached (all new contracts has them), she got locked.

I'll see if I can put together a process bolt-on customers can use to see if all's well, outside of waiting for the first bill!

[goodgirl]

Yes - I can confirm the limit was removed and card activated again now and I am sure they will fix the billing issues as well.

v3g, am I correct that if I do not pay for itemized billing, I have no way to log in anywhere to check my current bill in realtime, I can only wait for the paper right?

[diabolus]

Well i can log into www.vodacomsp.co.za and see all kinds of billing reports. I've turned off my itemized billing and can still see 'summaries' like "3G Data Used" and "GPRS Data Used" costs up to today. Turning on itemised billing all i get extra is seeing every single session + time of day + exactly MB of that session.

[goodgirl]

I had tried to register on www.vodacomsp.co.za but the Register button didn't work.

Under what option do you register, VodaManage, VodaSurf, etc?

[goodgirl]

Received paper bill including the out of bundle data usage, means that billing issues were not fixed/adjusted for the data I used while I was under the impression to have a data bundle but it was not added.

calling 155

They don't think it will be possible to issue a refund, and asked me to contact the Vodashop where I signed up since it was their fault.

[vodacom3g]

goodgirl, please keep me in the loop on this.

[goodgirl]

They also saw that my pro-rated data amount for April (after it was finally added) has not been used up before the end of the month.

So instead of billing the out of bundle rate towards that not used data ...

I will see to go to the Voda shop today v3g and talk to them.

I will just update this thread, I started to use it for my own reference, whenever I call them, its my own customer service log here so I know what happened when ;)

[vodacom3g]

OK, no problem. I asked the billing department to sort this out.

[goodgirl]

Still not sorted out, the new bill arrived now, nothing was adjusted on it second month in a row, I had taken it to the store, they took a copy and said they will sort it out last month. Must not have worked ..

[vodacom3g]

goodgirl,

Only saw this post now and effectively asked the question in another thread. Will follow up first thing tomorrow.