MTN SP Itemised Billing on CallQuest

[DaveO]

Hi MTNsp and welcome to the forum.

It really is a good sign to see specialists in all areas representing MTN.

I have a query relating to the on-line CallQuest itemised billing provided by MTNsp.

I use a MyChoice150 package, and I am unable to see any of the costs of the calls that make up my R150 free usage.

This means that I have no way of checking if I am being charged the right amounts and I am unable to do any analysis of my call charges to different groups / types of clients.

MTNbb has already confirmed that all of the call data is sent to MTNsp, so it is MTNsp's choice as to which info it allows us to see on the Itemised Billing screens.

So my request / suggestion is :
Can you please add an extra column so that, for each entry on the itemised list, we can see "Cost Included in Bundle / Package" and "Extra Cost Out-of-Bundle" ?

Regards
DaveO

[MTN SP (CIC)]

hi there and good morning to you DaveO

we have had queries relating to your exacting topic, and we have looked at possibilty of doing just that, but we found that in order to do that, we would have to adapt the whole billing system on our side, unless thoroughly tested,this could lead to a few problems (ie: being billed for unknown things as the billing format has been changed). we have decided against the idea in leue of such things occuring. the absolute best we can do is provide you with a guideline of the per minute costs as follows:
MTN to MTN: peak: R1.80/ off peak:R0.90
MTN to Telkom: peak:R1.90/ off peak: R0.90
MTN to other: peak: R2.15/ off peak: R1.00
local sms charges: R0.86
i hope this helps a bit and i do apologise for the inconvenience caused

regards

Gareth
MTNSP

[DaveO]

Hi MTN sp

Many thanks for the reply, although I must admit that it was not what I was expecting to hear.

Reading between the lines, I hear you saying :

"we have had queries relating to your exacting topic" means that you have had more that one request for this to be changed, and that MTN clients want it changed.

"we have decided against the idea in leue of such things occuring" means that it can be done, but the techies are either not confidant that they can do it properly, or some manager does not think that this change warrants spending the time to fix it.

"the absolute best we can do" means that :
although MTN knows what the customers want, and you know that with a bit of extra effort it can be done, and that you will continue to invoice "itemised billing" whilst only supplying the data that YOU want to supply, that we as customers must sit back and accept it ?

If I were to use MTN's definition of "absolute best", I would have been out of business years ago !!

Do Vodacom or Cell-C offer the same selective client service ?

No reply required nor expected.

[Clipse]

Actaully I believe all of the 3 companies offer selective client service in some areas, more maybe, more often.

So far, you can only draw the line so far it seems, then its just a corporate game.

[MTN SP (CIC)]

Good morning dave0 and clipse

we do apologise for any shortcomings that you might experience with our company and do look into issues in future that would better our service to our clients, however do bear in mind that neither of our rivals offer said service either.

kind regards

gareth
MTN service provider

[DaveO]

Dear MTNsp

Customer Service = Customer Satisfaction = Customer Support.

MTN Share Price

9 March = R 50.10
26 April = R 41.99

Decrease = 16.19 %

Keep it up MTN. Ever considered that maybe your customer's satisfaction & support is reflected in your share price ?

[Edinetz]

I think a competitor of yours does offer the service