fismail
01-12-2009, 09:23 PM
Hi there.
This below is a list of the commonly asked questions/answers on the BTSC site.
Top 10 Support Articles November 2009
http://www.blackberry.com/btsc/KB????? < Add the KB Number
Desktop
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Manager
KB02206 - How to perform a clean uninstall of BlackBerry Desktop Software
KB19240 - How to merge multiple calendars into one calendar on the BlackBerry smartphone
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Manager 1.0
KB01451 - How to turn on advanced synchronization logging if a wired synchronization fails
KB10339 - How to restore data from a backup file to a BlackBerry smartphone
KB14202 - How to remove an IT policy from a BlackBerry smartphone
KB13852 - Identifying and troubleshooting enterprise activation issues
KB10096 - How to perform a hosted mailbox swap
KB10068 - "JVM 102" error is displayed on the BlackBerry smartphone
BlackBerry Enterprise Server
KB13852 - Identifying and troubleshooting enterprise activation issues
KB02276 - Assigning permissions for a BlackBerry Enterprise Server service account
KB04293 - How to switch BlackBerry Enterprise Server service accounts
KB10285 - How to re-create the BlackBerry Enterprise Server MAPI profile
KB10278 - How to perform a knife-edge cutover for BlackBerry Enterprise Server software
KB04707 - Unable to send email messages because the Send As permission has been revoked
KB04422 - Customer receives "Desktop email program was unable to submit message" when sending an email
KB03112 - How to move the BlackBerry Configuration Database to a new Microsoft SQL Server instance
KB05270 - How to troubleshoot one-way wireless calendar synchronization issues
KB03748 - How to create a software configuration to deploy third-party applications to BlackBerry smartphones wirelessly from the BlackBerry Enterprise Server
BlackBerry Internet Service
KB10096 - How to perform a hosted mailbox swap
KB11465 - Unable to create a new BlackBerry Internet Service account from the login screen
KB02169 - Unable to send or receive email messages using the BlackBerry Internet Service
KB04322 - Change the BlackBerry smartphone PIN in your BlackBerry Internet Service account
KB03133 - How to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account
KB02858 - Unable to integrate a Microsoft Outlook Web Access or IBM Lotus Domino Web Access email account with a BlackBerry Internet Service account
KB11036 - Firewall and connection requirements for the BlackBerry Internet Service
KB12283 - How to leave or remove copies of email messages on the messaging server
KB10154 - How to integrate a POP or IMAP email account through advanced integration
KB11153 - Unable to create a new BlackBerry Internet Service account
This below is a list of the commonly asked questions/answers on the BTSC site.
Top 10 Support Articles November 2009
http://www.blackberry.com/btsc/KB????? < Add the KB Number
Desktop
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Manager
KB02206 - How to perform a clean uninstall of BlackBerry Desktop Software
KB19240 - How to merge multiple calendars into one calendar on the BlackBerry smartphone
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Manager 1.0
KB01451 - How to turn on advanced synchronization logging if a wired synchronization fails
KB10339 - How to restore data from a backup file to a BlackBerry smartphone
KB14202 - How to remove an IT policy from a BlackBerry smartphone
KB13852 - Identifying and troubleshooting enterprise activation issues
KB10096 - How to perform a hosted mailbox swap
KB10068 - "JVM 102" error is displayed on the BlackBerry smartphone
BlackBerry Enterprise Server
KB13852 - Identifying and troubleshooting enterprise activation issues
KB02276 - Assigning permissions for a BlackBerry Enterprise Server service account
KB04293 - How to switch BlackBerry Enterprise Server service accounts
KB10285 - How to re-create the BlackBerry Enterprise Server MAPI profile
KB10278 - How to perform a knife-edge cutover for BlackBerry Enterprise Server software
KB04707 - Unable to send email messages because the Send As permission has been revoked
KB04422 - Customer receives "Desktop email program was unable to submit message" when sending an email
KB03112 - How to move the BlackBerry Configuration Database to a new Microsoft SQL Server instance
KB05270 - How to troubleshoot one-way wireless calendar synchronization issues
KB03748 - How to create a software configuration to deploy third-party applications to BlackBerry smartphones wirelessly from the BlackBerry Enterprise Server
BlackBerry Internet Service
KB10096 - How to perform a hosted mailbox swap
KB11465 - Unable to create a new BlackBerry Internet Service account from the login screen
KB02169 - Unable to send or receive email messages using the BlackBerry Internet Service
KB04322 - Change the BlackBerry smartphone PIN in your BlackBerry Internet Service account
KB03133 - How to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account
KB02858 - Unable to integrate a Microsoft Outlook Web Access or IBM Lotus Domino Web Access email account with a BlackBerry Internet Service account
KB11036 - Firewall and connection requirements for the BlackBerry Internet Service
KB12283 - How to leave or remove copies of email messages on the messaging server
KB10154 - How to integrate a POP or IMAP email account through advanced integration
KB11153 - Unable to create a new BlackBerry Internet Service account