jbaillie
08-02-2010, 02:18 PM
Just a summery of what happened: This happened in November and December period If you have read please skip to the bottom
Virgin mobile Service horrible
A month ago I called in to ask that my account be returned to prepaid. They told me that they would do it and debit my account with R900 this month. So I said cool. But on the 1 st December they didnt debit my account with the R900 they debit it with R664 which is my normal monthly bill when I called in and asked why they told me that was the system and I had to manually pay the amount outstanding. This made me cross and I told them that I going to to the bank to put a stop on my debit order and that I would settle the R164 oweing to them. They told me that I would have to still pay the R500 and threated to black list me if I didnt.Know I got no pay the outstanding amount on the handset but I dont want the Airtime as I want to goto Vodacom. Furthermore the woman from last month messed up.
Furthermore I ask to speak to a supivisor and they told me I could speak to one as they are all busy
I will pay the R164 over to Virgin no prblem but I refuse to the pay the R500 as the woman last month information was incorrect. I want a written apologie from the woman for threatning to blacklist me.
Please ask if anyone from virgin see this call me 0728118031
Know whats going on today
In December I eventually got out of Virgin mobile and migrated to Vodacom know according to VM there billing is 2 months behind so on the 22nd of December I paid Virgin Mobile R500 as my contract was R500 and I didnt want to get debited at the end of January that would have cover November which by the way is the last month I paying for as the airtime was supposed to be revoked according to Mrs Harrison and a number of referance number on the Virgin Mobile system. Anyway January I got debit which was fine becasue that would have cover October Bill. Then in Feb I got debit wait FOR IT R838 know I ask I paid R500 + got debited R300 odd in January. I got mad and phoned the Virgin mobile contact centre and once again the call centre didnt care as they said someone will get back to you. I said this is not good enough I want the problem solved know so I left a message for Mrs Harrison to call me and guess what TODATE SHE STILL HAS not called.
Furthermore I know Virgin Mobile is know going to send info to the Credit bureu that I am a slow payer as I got so Mad I told the bank to the reverse my debit order and put a stop payment. So this is what I going to do I going to post this story every single on a forum until someone from Virgin mobile picks up the phone and phones me and sort this problem my number is 0728118031 my email address is james [at]webbis.co.za I have tried really really hard to solve the problem and I am sorry Virgin Mobile are not playing ball and they have waisted a lot of my time.
I have left referance number at Virgin mobile shop a number of them on the call centre and nobody give a dam
Virgin mobile Service horrible
A month ago I called in to ask that my account be returned to prepaid. They told me that they would do it and debit my account with R900 this month. So I said cool. But on the 1 st December they didnt debit my account with the R900 they debit it with R664 which is my normal monthly bill when I called in and asked why they told me that was the system and I had to manually pay the amount outstanding. This made me cross and I told them that I going to to the bank to put a stop on my debit order and that I would settle the R164 oweing to them. They told me that I would have to still pay the R500 and threated to black list me if I didnt.Know I got no pay the outstanding amount on the handset but I dont want the Airtime as I want to goto Vodacom. Furthermore the woman from last month messed up.
Furthermore I ask to speak to a supivisor and they told me I could speak to one as they are all busy
I will pay the R164 over to Virgin no prblem but I refuse to the pay the R500 as the woman last month information was incorrect. I want a written apologie from the woman for threatning to blacklist me.
Please ask if anyone from virgin see this call me 0728118031
Know whats going on today
In December I eventually got out of Virgin mobile and migrated to Vodacom know according to VM there billing is 2 months behind so on the 22nd of December I paid Virgin Mobile R500 as my contract was R500 and I didnt want to get debited at the end of January that would have cover November which by the way is the last month I paying for as the airtime was supposed to be revoked according to Mrs Harrison and a number of referance number on the Virgin Mobile system. Anyway January I got debit which was fine becasue that would have cover October Bill. Then in Feb I got debit wait FOR IT R838 know I ask I paid R500 + got debited R300 odd in January. I got mad and phoned the Virgin mobile contact centre and once again the call centre didnt care as they said someone will get back to you. I said this is not good enough I want the problem solved know so I left a message for Mrs Harrison to call me and guess what TODATE SHE STILL HAS not called.
Furthermore I know Virgin Mobile is know going to send info to the Credit bureu that I am a slow payer as I got so Mad I told the bank to the reverse my debit order and put a stop payment. So this is what I going to do I going to post this story every single on a forum until someone from Virgin mobile picks up the phone and phones me and sort this problem my number is 0728118031 my email address is james [at]webbis.co.za I have tried really really hard to solve the problem and I am sorry Virgin Mobile are not playing ball and they have waisted a lot of my time.
I have left referance number at Virgin mobile shop a number of them on the call centre and nobody give a dam