vodacom.co.za portal [problems accessing & downtime & other feedback]

[Antonf]

I am not allowed to say anything about this "new/improved" website, I will only need it to make sure I get a few more Talking Points to get my housekeeper a new phone. My new modem Trevor gave me doesn't come with points, but the savings are so much i can buy her a phone every six months now

[kingrob]

I can understand everyone's frustration with the "new" crap Vodacom web site, cos I am having the same problems. I have officially given up on it.

I have a topup 400 contract, and decided that I'll use the "new" web site this month to convert my airtime to a data bundle....but after struggling for almost 5 minutes to try and do what I normally get done in 20 seconds flat on the VC4me site, I just logged out and went back to the "old" VC4Me site.

Can someone PLEASE explain the logic behind going from a 100% working web site to the screwed up crap we have to deal with now? Maybe what's most annoying, is that there is absolutely NO communication from Vodacom to its customers wrt this nonsense.

Think I'm also gonna go ask Trevor for a new modem and data package, my contract is almost finished.

[Smurfatefrog]

V4me is not loading at all for me? Is it working for you now Kingrob?

[kingrob]

V4me is not loading at all for me? Is it working for you now Kingrob?

Nope, doesn't work. :(

[Antonf]

I can understand everyone's frustration with the "new" crap Vodacom web site, cos I am having the same problems. I have officially given up on it.
Think I'm also gonna go ask Trevor for a new modem and data package, my contract is almost finished.

Got one from Trevor yesterday. I am NOT particularly concerned about speed, and care even less whether it is called 3Gti or 4G or V6 - it is CHEAP!!!!!

[kingrob]

Got one from Trevor yesterday. I am NOT particularly concerned about speed, and care even less whether it is called 3Gti or 4G or V6 - it is CHEAP!!!!!

The R1999 offer for 5GB monthly data is just what I'm looking for - and it is cheap. Hopefully Vodacom will come to the party soon.

[martin]

I too am going to visit Uncle Trevor.

[Ivanr]

By this time we have seen that there are many problems with the new Vodacom.co.za site. What are we going to do about it?
1) We ask VodacomData for assistance.
2) We all draft decent and proper comprehensive Email to Ceo@vodacom.co.za.

The result of (1) and (2);
The combined effort will land on Mr P. Uys desk as the "Corporate Firewall" cannot stop a flood complaints,forcing them to have look and hopefully fire the "sub contractor" designer of the website.

Procratinating on this forum will not get us anywhere.

[kingrob]

You are right, Proseal.

We will have to draft a letter to Mr Pieter Uys - maybe ask rpm if we can send it as My Broadband members - and hopefully he will give all the website designers a good kick up the backside.

It just can't go on like this.

*Oh and www.vodacom.co.za is the only web site I have so far come across that looks totally screwed up in IE9 - you have to switch on Compatibility View to make it look ok.

[Rouxenator]

Why is the site monochrome? Its B&W.

[Antonf]

Proseal and Kingrob: I full agree with your sentiments. I guess Mr Uys is either not aware of the issue (how many CEOs have the time to look at their own company's website?), or if he is he just can't be bothered. I guess he doesn't have to use it in any case - surely he doesn't use the site to convert airtime into PPDBs or send SMS! I happen to know that RPM was promised an interview with the executive "responsible" for the website about two weeks ago, but I guess the responsible (guilty?) executive has to be identified first.

Good luck with your endeavors!

[lotus123]

I loaded a 1.2Gb Once-off this morning. When I checked to see if it's active I see the Threshold is 1.01GB (and remaining) although the package heading above it says 1.2Gb.

Could the Vodacom rep please explain this?

[Ockie]

PM me your number please and I can have a look for you?

OC

[lotus123]

Thanks OC, but I've just seen the problem - it's that steaming heap of turd that passes itself off as the new Vodacom Customer Despair portal!

I clicked on 1.2 Once-off and (I swear!) it gave me a MyGig 1.2. That's why it's less than 1.2 Gigs - it's pro-rated.

This is the last straw - I'm off to CellC as soon as they hit Jhb! I know they've had a lousy reputation in the past, but let's face it - can they be much worse than Vodacom? I'm willing to find out (but if I'm forced to crawl back I'll create a new forum ID to avoid the inevitable roasting and humiliation!).

[Ockie]

Once off data bunldes aint supposed to be activated pro rata.

[lotus123]

Once off data bunldes aint supposed to be activated pro rata.

That's right, and a Once-off is what I wanted. I got a monthly MyGig 1.2 instead, even though I believe that I clicked "Once-off".

Design change recommendation to Vodacom - put a confirmation message in after the customer's bundle selection saying "This bundle will be loaded EVERY MONTH and is PRO_RATED when you load it - check the I accept box to continue" (Mr Developer- you'll find this in User Interfaces for Dummies Vol1)

Also maybe put some effort into cleaning up that horrible little page where the bundle choices are displayed. How can you expect anybody not to get it wrong when you've got once-off and repeating bundles utterly mixed up like that, FFS?

[morkhans]

Once off data bunldes aint supposed to be activated pro rata.

You misunderstand. He selected once-off and got month-to-month, which is pro-rata.

[Ockie]

OH....but in his last post he says he clicked on "Once Off" .... but ok. Not sure whats happened then.

[VodacomData]

The site works for everyone else , please make sure that you select the correct option in future , i do understand that it can be easy to make a mistake.

[VodacomData]

You misunderstand. He selected once-off and got month-to-month, which is pro-rata.

There are no crossed lines on the backend , you get what you select.

[kingrob]

The site works for everyone else , please make sure that you select the correct option in future , i do understand that it can be easy to make a mistake.

I beg to differ.

We have discussed the new confusing broadband page on www.vodacom.co.za before and it's still the same mess !

Quick example....please tell me where it displays the money I have available to purchase data bundles with?

[kingrob]

And while I'm at it....my data contract is a TopUp 400, which I use to convert into data bundles.....however, when I login to the new Vodacom site, I don't have the option to select any once-off bundles + can't see how much money I have in my account to buy data bundles with.

We've been having it (lol, couldn't help myself) on www.vodacom4me.co.za, but for some reason Vodacom decided that they should make it very difficult for TopUp customers to buy data bundles. Maybe force us all to 24 month contracts, like good ol' Telkom?

[morkhans]

There are no crossed lines on the backend , you get what you select.

I fear this thread is already on the way to another "the new site sucks" derailment. Rather than listing all the bundles one under each other it would have made a lot more sense IMO to group them by type, like it was on the old site. Now the month-to-month sits right next to the once-off, so I can see why it would be a simple miss click to get the wrong bundle.

Anyway, rather than pointing out the the obvious why not help the poor guy reversing the transaction and allocating him what he wanted in the first place?

[lotus123]

The site works for everyone else

You really disappoint me VodacomData - don't you pay the slightest bit of attention to what people are telling you about that portal on this forum?

Anyway I agree with morkhans - this thread was started about a different topic. It just turns out that the root of my problem is really the appalling portal that already has its own thread.

[Antonf]

I fear this thread is already on the way to another "the new site sucks" derailment. Rather than listing all the bundles one under each other it would have made a lot more sense IMO to group them by type, like it was on the old site. Now the month-to-month sits right next to the once-off, so I can see why it would be a simple miss click to get the wrong bundle.

Morkhans - when you have time scan through this thread. I recall that a few people liked the site, but what they used it for wasn't clear. I think even the staunchest VC supporter will admit that in terms of functionality and ease of use, particularly for people wanting to buy PPDBs, the new site doesn't even suck...

[kingrob]

Rather than listing all the bundles one under each other it would have made a lot more sense IMO to group them by type, like it was on the old site. Now the month-to-month sits right next to the once-off, so I can see why it would be a simple miss click to get the wrong bundle.

You are an absolute genius, morkhans!! :p

All the code monkeys at Vodacom simply cannot grasp this logic, but you can. I take my hat off to you sir.

[martin]

That's right, and a Once-off is what I wanted. I got a monthly MyGig 1.2 instead, even though I believe that I clicked "Once-off".

Design change recommendation to Vodacom - put a confirmation message in after the customer's bundle selection saying "This bundle will be loaded EVERY MONTH and is PRO_RATED when you load it - check the I accept box to continue" (Mr Developer- you'll find this in User Interfaces for Dummies Vol1)

Also maybe put some effort into cleaning up that horrible little page where the bundle choices are displayed. How can you expect anybody not to get it wrong when you've got once-off and repeating bundles utterly mixed up like that, FFS?

Exact same thing happened to me a few weeks back (I think it was even the same bundle size). It was also implied that I had selected the wrong bundle. :D

I've only been buying once-off data bundles for the past four years without once making a mistake. Cell C can't arrive in Joburg soon enough.

[lotus123]

Exact same thing happened to me a few weeks back (I think it was even the same bundle size). It was also implied that I had selected the wrong bundle. :D

I've only been buying once-off data bundles for the past four years without once making a mistake. Cell C can't arrive in Joburg soon enough.

Ha! Another one! You getting this, VodacomData?

@ Kingrob - remember Tim Allen in Home Improvement? He said "If it ain't broken I can probably still fix it!"

[kingrob]

@ Kingrob - remember Tim Allen in Home Improvement? He said "If it ain't broken I can probably still fix it!"

Home Improvements was one of my favorite shows on TV. You just wanted to see what he's gonna screw up next. :)

[Antonf]

The site works for everyone else...
Does that include people downloading "previously free" software, etc?

[Rouxenator]

Why is the new site less colourful and more confusing than the old one? Is it to save bandwidth?

[Antonf]

Why is the new site less colourful and more confusing than the old one? Is it to save bandwidth?
Be grateful that it is less colourful - I guess it will save the save the users expensive bandwidth!

[Rouxenator]

I figured that much. The more user unfriendly approach also saves bandwidth as used (like me) avoid using the site altogether.

[Smurfatefrog]

And while I'm at it....my data contract is a TopUp 400, which I use to convert into data bundles.....however, when I login to the new Vodacom site, I don't have the option to select any once-off bundles + can't see how much money I have in my account to buy data bundles with.

+1, also on TopUp 400. Can't buy bundles or check account balance.
Looks like once V4me is scrapped we're going to have to take the sims out the modems, take our cell sims out our phones, swop them around & sms a request. I can definitely see how this is an improvement :wtf:

[KevinA]

Can't the new sit just be dumped?

[AirWolf]

Can't the new sit just be dumped?

Do you mean:


Can't the new s[h]it just be dumped?

or


Can't the new sit[e] just be dumped?

?
:D

[SoftDux-Rudi]

I agree, this new website was a total waste of their developer's time and resources. And a waste of server storage and bandwidth as well for that matter. Heck, I'm sure a 5year old could do better than this.

[Rouxenator]

This website is a big deal for them and they see it as their new style guide for all other web apps inside the company. I guess the B&W nature of it saves bandwidth.

[Antonf]

Do you mean:



or



?
:D
LOL :D

[Antonf]

I agree, this new website was a total waste of their developer's time and resources. And a waste of server storage and bandwidth as well for that matter. Heck, I'm sure a 5year old could do better than this.

I guess you have inside information. They must have used in-house developers hence the reference to wasting of time and resource. Surely if they made use of an outside company to develop a new website the contract would have been terminated long ago:wtf:

On another thread I notice that 17% of pollsters prefer the new site and 76% the old site. Not something the developers or Vodacom should feel happy about!:o

[flarkit]

Can anyone log in to vodacom.co.za today? It's throwing up some error about their backend :D

[Antonf]

Neither are functioning...

[moneysa]

I agree the new site looks worse & is very slow.I logged in today.Seems site will be down Sunday 24th October from 18h00 due to maintance.The old vodacom4me still looks better
:-)

[lotus123]

Can anyone log in to vodacom.co.za today? It's throwing up some error about their backend :D

Funny - I rather thought this website is something that dropped out of Vodacom's back-end.

[Dsteyn]

Funny - I rather thought this website is something that dropped out of Vodacom's back-end.

LOL!!!!!

[ahf]

@vodamail.co.za still down?

[JohnTodd]

Funny - I rather thought this website is something that dropped out of Vodacom's back-end.
+100

[Rouxenator]

Funny - I rather thought this website is something that dropped out of Vodacom's back-end.
Best description I have heard for it. Pity someone said (and then deleted) that you should be banned for that.

[Antonf]

Funny - I rather thought this website is something that dropped out of Vodacom's back-end.

Best description I have heard for it. Pity someone said (and then deleted) that you should be banned for that.

:mad: Morkhans are going to get hold of you guys' numbers and download 45TB's of data on your accounts!

[Rouxenator]

The new site is worse than Vodacom4me and that was a bad start to begin with. Vodacom Data got thousands from me and gave me very little in return. As a subscriber that signed up in 1999 I expect a lot more from them.

[morkhans]

:mad: Morkhans are going to get hold of you guys' numbers and download 45TB's of data on your accounts!

OT here we come: shhhhh I've already done 12TB on their collective accounts and it's mostly OOB...

[Rouxenator]

The contract started in May 1999 and I turned 18 in July 1999. For the first 2 years it was under my mom's name then it was transfered to me. I was however required to for pay the calls that I made. My first phone that I got on the contract (weekender) was a Siemens E10. In 2001 when it was transfered to me I went on a messenger contract - fun times :p

[Lope]

Vodacom's websites are the biggest pieces of crap. Thinking of changing networks.

[AirWolf]

Vodacom's websites are the biggest pieces of crap. Thinking of changing networks.

Granted their website is crap, which other network has anything comparable to the old v4me site?

[nuyork]

Can anyone else login to the Vodacom website? I get the following error message:-

Failure of server APACHE bridge:

No backend server available for connection: timed out after 30 seconds or idempotent set to OFF.

Build date/time: Apr 20 2009 15:29:34
Change Number: 1211636

[Antonf]

Has Vodacom pulled the plug on V4me without something remotely as user-friendly in place? I guess the fact that 2.7% of people who bothered to compare the two sites considered the new site "much better" than the old site is sufficient grounds to do so... :wtf:

[Luke7777]

VC4Me not accessible at the moment...

[Anony-mousse]

Vodacom including vodacom4me and everything else with the name vodacom as well as iphone 4 on vodacom ***** ***.

vodacom is obviously just a bunch of ********* *******

[AndrewGiddes]

Vodacom including vodacom4me and everything else with the name vodacom as well as iphone 4 on vodacom sucks ass.

vodacom is obviously just a bunch of retarded morons
Strong words, but whoever approved the new sit going live has shown a surprising lack of knowledge and understanding!

[AndrewGiddes]

Granted their website is crap, which other network has anything comparable to the old v4me site?
Point taken. Not one of the networks has anything to compare to the old vodacom4me site:
Not MTN
Not Cell-C
Not Virgin
Not even Vodacom...

However, that is like saying because your site is shyte it's ok if mine is shyte too...

[AndrewGiddes]

Failure of server APACHE bridge:

Please someone, go push the developer off that failed bridge...

[AirWolf]

Point taken. Not one of the networks has anything to compare to the old vodacom4me site:
Not MTN
Not Cell-C
Not Virgin
Not even Vodacom...

However, that is like saying because your site is shyte it's ok if mine is shyte too...

My point was that Lopes decided to change networks because of Vodacom's now sh*tty website (which they're probably working on fixing) to go which other network exactly?

[Rouxenator]

Why is this the only bundles I can buy ?!
http://i369.photobucket.com/albums/oo140/rouxenator/Random/newvcsitesuxballix.jpg

This new site is really shyte.

[morkhans]

Perhaps because you are on the "What's new" page?

Click on the broadband link in the left side panel...

http://mybroadband.co.za/photos/showphoto.php?photo=19141&cat=948

[Rouxenator]

LOL - I guess I am stupid.

EDIT : Why can't I but the once off stuff ?

[morkhans]

LOL - I guess I am stupid.

EDIT : Why can't I but the once off stuff ?

When I log on with my account only certain bundles have prices next to them, which are the only ones I can select. On the SO's account I can't select any, so even when you are on the correct page some people can't buy them...

Edit: I logged off and on and can now select bundles. I suspect the page is not loading all the way through and the only way to fix it is to re-login.

[Rouxenator]

Yes, I can't buy any of the once off stuff.... which is actually what I want.
Guess its time for a USSD, the one thing Symbian really sucks at.

[morkhans]

Yes, I can't buy any of the once off stuff.... which is actually what I want.
Guess its time for a USSD, the one thing Symbian really sucks at.

Try log off and on. Worked for me.

[Tpex]

How can an Service Provider have such a shyte website? if their website is anything to go by, they only have 20 phones in stock... how is it I can get more information by getting a brochure? contract choice shows only 2 pages... go to just look at phones and click HTC, only the HTC snap come up? WTF, surely the biggest Service provider in SA can't have such a joke of a website? worse then the government websites....

maybe the vodocom rep has something to say....
http://www.vodacom.co.za/

[BCO]

Agreed, their site's pure tolly.

[Human]

I am still trying to log in with my details being reset 4 times. :cool:

[ichigo]

Ive been trying to order N8 since friday but got no reply/phone call or email :P

[Tpex]

why was my thread merged with this thread??????

[morkhans]

why was my thread merged with this thread??????

Because nowadays this is the "I want to rant about the Vodacom site" thread.

[Tpex]

Because nowadays this is the "I want to rant about the Vodacom site" thread.

I see, I didn't know it had been schit for so long....

[morkhans]

I see, I didn't know it had been schit for so long....

Where have you been? ;)

[Tpex]

Where have you been? ;)

think I use it at the start of last year? or maybe in '08, LOL

[Luke7777]

In the other "VC vs VC4Me" thread I posted about my problem with Call Sponsor on the new site, which is still functioning pretty well on the old site. Having logged a query on the VC site, and after a number of emails between us, the following arrives today in my inbox :

Kindly be advised that my web designers inform me that you are a non-VSP (Vodacom Service Provider) and a non-MAH (Master Account Holder). Which means the call sponsor service will not be available for you to use on the portal.

Please ask your Service provider to provision you for this service. Now, can someone please tell me what those "non's" mean ? I've been using the call sponsor service for almost a year, after activation by Nashua Mobile..... and I'm now pretty confused :confused:

[web]

Your problem is Nashua Mobile thats what all those nons mean.

[Tpex]

Your problem is Nashua Mobile thats what all those nons mean.

+1
leaving Nashua at the end of the month, won't be missing them at all, disgusting service...

[Luke7777]

But I've been using Call Sponsor for the past year..... incl. Nashua. So..... what's the problem ??

[Antonf]

Your problem is Nashua Mobile thats what all those nons mean.

If Luke777 could use CAll Sponsor on the old sit but not on the new site it is once again proof that the statement on the landing site that the new site features all the functionality from the old Vodacom4me site is BULLPATTIE.

[AndrewGiddes]

If Luke777 could use CAll Sponsor on the old sit but not on the new site it is once again proof that the statement on the landing site that the new site features all the functionality from the old Vodacom4me site is BULLPATTIE.
The "new" site is a disgrace. Vodacom ought to fire whoever approved the new concept.

[Antonf]

Has nobody at Vodacom heard that the deadline for RICA registration has been extended some time ago? Your site still states that numbers will be disconnected on the 31st December. It doesn't affect me, but knowing VC they might just disconnect numbers not yet RICA'd...

[kingrob]

I must admit, I actually managed to purchase a once-off data bundle on the "new" site today....but it is PAINFULLY slow!

Just can't imagine that anyone at Vodacom can be happy with it, except the web designers who are rolling in the $$$. :sick:

[martin]

I've switched over to Cell C - no more barely functioning websites for me!

[ginggs]

I must admit, I actually managed to purchase a once-off data bundle on the "new" site today....but it is PAINFULLY slow!
I suggest you double-check that you really did get a once-off bundle, see here (http://mybroadband.co.za/vb/showthread.php/280147?p=4999551#post4999551).

[kingrob]

I suggest you double-check that you really did get a once-off bundle, see here (http://mybroadband.co.za/vb/showthread.php/280147?p=4999551#post4999551).

Cheers ginggs.

I did login again and it actually shows my 600MB ad-hoc bundle + I'm a night owl now! :p

[Beri]

the new system is cr@p. Always of. Vodacom get your act together.

[antonsc]

Aaaaaargh!!! What a steaming heap..... I've been trying for the past 3 days to buy a once-off data bundle with absolutely no luck.....

[flarkit]

They've replaced the SMS section with a "Free messaging" interface which doesn't work. Well done, not.

[steve-rsa]

The 1st page after logging in should automatically show the airtime and data balance in 30pt font - this will satisfy 90% of the users. The next big button should be "Buy Bundles". The rest is useless cr@p that each user may only ever use once.

[Lope]

I'm not gonna bother with it anymore.
It doesn't have cookies, have to log in every time.
Its slow.
Its down more often than its up.
I've wasted so much time trying to use it they should be paying me.

Is CellC's internet any good? I'm gonna move. Over this crap. Vodacom makes their site slower and more frustrating to use every time they change it.
Its worse than when we used to surf the net on 2.4Kbps modems in 1992

[Tpex]

m.vodacom.co.za is great! it works perfectly, all the phones and contracts

[Big Kriss]

For the last two m months now I have not been able to buy an additional data package due to the following error.

"Error Code: v4me-25-300 "

It annoys the crap out of me as I am now paying big money to carry on using data..

Come om VodacomData, what is this all about ? Is this the result of my not being Rica`d yet ? A subliminal FU from Vodacom ?? This is now two months in a row, 10 tries a month over a few days...

Wazz up here ?

[ginggs]

I tried to purchase a 300MB once-off data bundle on vodacom4me but got the following error:

We are currently experiencing problems servicing your request.


Please try again later or log your error with our Web team.

Error Code: v4me-28-300
I did see a message that the bundle may take up to 24 hours to activate, so now I'm not sure whether it has gone through or not. How does one log an error with their web team?

Update: I tried on the new vodacom.co.za site as well, but they have now introduced a new 'One Time PIN' procedure where a PIN code is SMS'd to the primary number to confirm the bundle activation. A welcome security measure, but the SMS doesn't seem to be sent to data SIMs as well. :(

I ended up calling 155 to get the bundle activated.

[elf_lord_ZC5]

I tried to purchase a 300MB once-off data bundle on vodacom4me but got the following error:

I did see a message that the bundle may take up to 24 hours to activate, so now I'm not sure whether it has gone through or not. How does one log an error with their web team?

Update: I tried on the new vodacom.co.za site as well, but they have now introduced a new 'One Time PIN' procedure where a PIN code is SMS'd to the primary number to confirm the bundle activation. A welcome security measure, but the SMS doesn't seem to be sent to data SIMs as well. :(

I ended up calling 155 to get the bundle activated.

I am tired of battling with Vodacom's worthless website, it is less hassle to load airtime onto my MTN SIM, so that is where I spend my money these days ...

[Antonf]

I tried to purchase a 300MB once-off data bundle on vodacom4me but got the following error:

I did see a message that the bundle may take up to 24 hours to activate, so now I'm not sure whether it has gone through or not. How does one log an error with their web team?

Update: I tried on the new vodacom.co.za site as well, but they have now introduced a new 'One Time PIN' procedure where a PIN code is SMS'd to the primary number to confirm the bundle activation. A welcome security measure, but the SMS doesn't seem to be sent to data SIMs as well. :(

I ended up calling 155 to get the bundle activated.

A crock of cr@p this one-time password. What happens if a customer only has one Vodacom sim, and it is in a data card?

[ginggs]

A crock of cr@p this one-time password. What happens if a customer only has one Vodacom sim, and it is in a data card?
I imagine you would still get it, as long as your dashboard supports SMS. Come to think of it, this might be a problem for some modems and operating systems.

I was referring to a product called Data SIM, where I have a second SIM linked to a primary SIM and both share the same bundle.

[Big Kriss]

A crock of cr@p this one-time password. What happens if a customer only has one Vodacom sim, and it is in a data card?

Well, I have my data sim in a data card stuck into my Linksys 3g router. No way in hell Im getting a damn password through this !!
My data bill for Nov. ?? R1400.00 where it usually is R400,00 !!!!!!!
The crappy thing is Dec. is going to be the same due to no fault of mine. Followed the procedures to purchase an additional bundle and COULD NOT !


Come on Vodacom, wake up guys !

[elf_lord_ZC5]

Come on Vodacom, wake up guys !



Why when they are raking in the profits?

They'll get around to it, as soon as they figured they have earned their "bonus" points ... , and not before ...

[ginggs]

Well, I have my data sim in a data card stuck into my Linksys 3g router. No way in hell Im getting a damn password through this !!
Just out of interest, have you activated altnum (http://www.vodacom.co.za/vodacom/services/Broadband/Learn+more?selected=)?

Activate ALTNUM in store, to have your data usage notifications sent to an alternative number, like your cellphone. Then you don’t need to take the SIM card out of the modem you use to determine your data usage. ALTNUM is an acronym for “Alternative Number”

I wonder if someone thought ahead and arranged for the OTP to be sent to the 'altnum'?

[Big Kriss]

Altnum is active, get my more than 50 %,80%and 90% sms regularly...BUT NO FRIGGIN PASSWORD !!

[lotus123]

Just tried to use free messaging and got this

"You have depleted your allocated free SMSs for today. Please try again tomorrow"

Haven't used this for ages, let alone today.

Nice going Vodacom, you're rapidly becoming the most irrelevant and disliked company in SA.

[Antonf]

Nice going Vodacom, you're rapidly becoming the most irrelevant and disliked company in SA.

I don't think Vodacom will ever become "irrelevant", but I can live with "most disliked", and as for the websited, I'd change that to "most despised"

[ginggs]

Altnum is active, get my more than 50 %,80%and 90% sms regularly...BUT NO FRIGGIN PASSWORD !!
Eish! I guess not then.

O/T: @Vodacom-web-team: ALTNUM is an abbreviation for "Alternative Number", not an acronym. A.N.U.S.O.T.P.I.N. would be an acronym for "Alternative Number Unless Soliciting One Time Personal Identification Number".

[Antonf]

To the m0r0ns who have attempted to design a website for Vodacom and the even bigger m0r0ns who have actually allowed this pathetic excuse of a website to go live:
Get.Rid.Of.The.Flash.

PLEASE

[ginggs]

Altnum is active, get my more than 50 %,80%and 90% sms regularly...BUT NO FRIGGIN PASSWORD !!
A little birdie told me this has been escalated.

[Antonf]

A little birdie told me this has been escalated.
Can't you get an eagle to sort out the rest of the cr@p?

[Rouxenator]

Can't you get an eagle to sort out the rest of the cr@p?

I got round most issues on their sites by just avoiding them all together. *111# does the trick.

[elf_lord_ZC5]

I got round most issues on their sites by just avoiding them all together. *111# does the trick.

Yeah well, if you are going to pay some a**hole to build you a website, at least don't put it up as your "front" before the damn thing WORKS ... , PROPERLY ...

[Antonf]

Had to use flysaa.com fairly heavily today. The new site is a pleasure, and guess what? IT WORKS!!!!! Reminds me of something I read late last year when SARS did something for (I think ) Home Affairs in no time that their overpaid consultants failed to do in months... Same clowns who tried to develop a new site for Vodacom?

[davemc]

To the m0r0ns who have attempted to design a website for Vodacom and the even bigger m0r0ns who have actually allowed this pathetic excuse of a website to go live:
Get.Rid.Of.The.Flash.

PLEASE*applawse*

Flash = Slow. Bulky. Unnecessary. And ... damn expensive.

[adsl3g]

DOes this website ever work for activating services???????

[elf_lord_ZC5]

DOes this website ever work for activating services???????

Does it work for anything, other than seeing how much bandwidth it can get you to waste ...

[DarkDenim]

Any plans to introduce the ability to add or remove active services on the website? I hate having to call the call center when I need to add a once-off bundle; it's an inconvenience. Vodacom4me had this functionality. Hurry up while you're at it!

[Khanya]

What the F is going on? Even if I have no data bundles. The site "umts.vodacom.co.za" appears to be uploading and downloading things I don't know. As a result my Internet is unbearable to use. What's going on?

[Antonf]

Does it work for anything, other than seeing how much bandwidth it can get you to waste ...
I use a flash blocker, so I can't compare contracts, etc. No ways will I use my Cell C data bundle to load cr@ppy flash

[lotus123]

The website has been absolutely appalling today, and now this
"We are performing scheduled maintenance on the website and should be back online shortly."

Come on Vodacom - isn't it time you considered outsourcing this? Hosting, designing and managing websites is clearly not your core business (nor within your competency either, it would appear!).

This website could be a customer service advantage over your competitors, instead of the embarrassment that it has become.

[elf_lord_ZC5]

The website has been absolutely appalling today, and now this
"We are performing scheduled maintenance on the website and should be back online shortly."

Come on Vodacom - isn't it time you considered outsourcing this? Hosting, designing and managing websites is clearly not your core business (nor within your competency either, it would appear!).

This website could be a customer service advantage over your competitors, instead of the embarrassment that it has become.

AMEN!!

[Antonf]

The website has been absolutely appalling today, and now this
"We are performing scheduled maintenance on the website and should be back online shortly."

Come on Vodacom - isn't it time you considered outsourcing this? Hosting, designing and managing websites is clearly not your core business (nor within your competency either, it would appear!).

This website could be a customer service advantage over your competitors, instead of the embarrassment that it has become.
Having been involved in operation and maintenance for more than just a few years I know that there comes a time when maintenance just doesn't do it any more. Then you rebuild, using the latest technology that wasn't available when you originally built. You extend, expand and improve at the same time to ensure your customers' experience improve and your own operation and maintenance cost come down. I think that time has now arrived for www.vodacom.co.za to be retired.

Just look at this list of spectacularly unsuccessful products:

Choglit by Nestle
New Coke by Coca-Cola
Edsel by Ford
eVilla by Sony
Betamax by Sony
Spruce Goose by Howard Hughes
Newton by Apple
Crystal Pepsi by Pepsi
Levi’s Type 1 Jeans by Levi Strauss
www.vodacom.co.za by Vodacom SA


Interesting enough - many companies had huge successes after dumping the flops. Learn from that Vodacom!

[Kaine]

MAYBE CAPS WILL WORK!!! HALLO VODACON ARE YOU THERE?!?! DOES YOUR COMPANY ACTUALLY HAVE PEOPLE THAT WORK ON THAT PIECE OF HORSE**** YOU CALL A WEBSITE?!?! OR ARE YOU SO CHEAP YOU GOT THE TEALADY A HALFDAY COURSE ON MAKING WEBSITES AND FORCED HER TO DO IT WHILE MAKING TEA FOR THE CEO?!

ITS BEEN WHAT, 6 MONTHS NOW?! what a sad pathetic indictment of a partly government owned entity :( shame on you

[VonPickle]

Does anyone know how to purchase a Data Bundle on the new site? I can't seem to find it anywhere.

[Rouxenator]

Does anyone know how to purchase a Data Bundle on the new site? I can't seem to find it anywhere.
I also wondered about that. In the end you need to upgrade first... as in upgrade your B.Degree to a PHD in rocket science. You should be able to do it then. I just stick with USSD *111#

[morkhans]

Does anyone know how to purchase a Data Bundle on the new site? I can't seem to find it anywhere.

Login | My Vodacom | My Services | Broadband | Chose Carefully ;) - Click the pencil icon | Enter OTP

[Antonf]

Login | My Vodacom | My Services | Broadband | Chose Carefully ;) - Click the pencil icon | Enter OTP
And it was so incredibly simple previously...

It seems Rube Goldberg is working with the crowd trying to make the Vodacom website the worst ever...
http://mybroadband.co.za/photos/showphoto.php?photo=20675

[VonPickle]

Login | My Vodacom | My Services | Broadband | Chose Carefully ;) - Click the pencil icon | Enter OTP

Thanks, will try as soon as the site lets me log in :)

[ginggs]

I just stick with USSD *111#
Unfortunately only pre-paid customers have the luxury of being able to purchase data bundles via USSD.

[Antonf]

Unfortunately only pre-paid customers have the luxury of being able to purchase data bundles via USSD.
I guess that means even Vodacom recognises that no one in his right mind will ever use data on a contract? :confused:

[Rouxenator]

Well topup, but its the same as prepaid I guess.

[Shardie]

ANYONE having problems logging in? I constantly get this:

We are unable to authenticate you now, please try again later.
Please verify your information and try again.

[Antonf]

ANYONE having problems logging in? I constantly get this:

We are unable to authenticate you now, please try again later.
Please verify your information and try again.
Don't try to log in on that pathetic excuse for a website - log in on vodacom4me, it works

[EchoZA]

VODACOM site seems broken today, get login page, enter details, kicks back saying empty fields are not permited???

[Alestorm]

VODACOM site seems broken today, get login page, enter details, kicks back saying empty fields are not permited???

Had the same thing until right now, seems fixed. The site was/is also dead slow.

[EchoZA]

Came right for me while I was on the phone to VODACOM 6 hours without corporate access while I was on the road :(

[Antonf]

The site was/is also dead slow.
I think it was designed that way.

[kingrob]

Well, I took www.vodacom.co.za for a spin again....and it looks much smoother now..... actually useful! :)

[Rouxenator]

It is much better now - I love it! Won't be using 4me anymore. Great work on getting it right eventually.

[AirWolf]

Well, I took www.vodacom.co.za for a spin again....and it looks much smoother now..... actually useful! :)

Really? Good to hear.

No news article on it yet. Perhaps can't handle huge traffic just yet?

[kingrob]

Really? Good to hear.

No news article on it yet. Perhaps can't handle huge traffic just yet?

Yeah, it's actually very nice.

Wait for Jes to fill us in.

[Rouxenator]

I really does everything I liked about 4me and it does not crash - and on top of it all they managed to do all that using ancient java technology ;) !

[ginggs]

It is much better now - I love it! Won't be using 4me anymore. Great work on getting it right eventually.
Still *** slow for me. Firefox shows "Warning: Contains unauthenticated content" in the bottom right corner where the padlock is.
I can't seem to find a page like the one on vodacom4me that shows you all your balances (airtime, data bundle and sms bundle) on one page.
(Vodacom contract)

[Antonf]

Still *** slow for me. Firefox shows "Warning: Contains unauthenticated content" in the bottom right corner where the padlock is.
I can't seem to find a page like the one on vodacom4me that shows you all your balances (airtime, data bundle and sms bundle) on one page.
(Vodacom contract)
Horrendously slow yes...

[Zenbaas]

We do have Advanced bundles that will give you lower out of bundle rates , why dont you migrate your bundle?

I have been trying to buy a new bundle for this month from the *111# number but it keeps on giving me an error when I buy the bundle...?

[<?php?>]

I can't acquire data bundles via Vodacom's prepaid services since yesterday. The *111# service fails and calling 111 yields a voice message indicating that Vodacom is working on the issue.

Does anyone have more info on the issue?

Thanx

[VodacomData]

There is currently a problem with the purchase options , send me your number and i will see if i can assist.

[ginggs]

I can't acquire data bundles via Vodacom's prepaid services since yesterday. The *111# service fails and calling 111 yields a voice message indicating that Vodacom is working on the issue.
Thanks for the info, a friend of mine was complaining about the same thing this morning while I was having a problem checking my balances on *111#. Are you able to purchase pre-paid bundles on vodacom4me?

[VodacomData]

yes you can

[VodacomData]

TO
:
CIC CURRENT PROBLEM

FROM
:
CIC NOTIFICATIONS

DATE
:
01 February 2011

SUBJECT
:
Activation and bundle purchasing problem

SRM / HPSD REF NO.
:
A5-236G-RH21L/1949791

Dear All

Concise Fault Description
:
Certain Prepaid customer are currently experiencing a problem not being able to activate their new starter packs or purchase any bundles (SMS and data). Certain customers are also not able to recharge via 100, USSD and SMS to 100.

Impact and amount of subs currently affected
:
192 customers linked at 09:51

Symptoms

Customers will receive no response via USSD as well as 100 service.

Cause
:
Slow connectivity issues between ICAP and RMS.

Action taken
:
Handed to NMG

[SlowInternet]

Battled the whole morning and now eventually I was able to buy a data bundle

[SlowInternet]

I have been trying to buy a new bundle for this month from the *111# number but it keeps on giving me an error when I buy the bundle...?

Had the same problem but managed to buy a bundle now, not from*111# but on Vodacom4me.

[Shahysteria]

I bought my data bundle and sms bundle for this month

[<?php?>]

Still doesn't work, additionally R 8.00 (R 212.00) is now gone from my airtime. Probably all the SMS the techs requested me to send this morning.

Will the Vodafone Huawei E220 Modem work with a MTN sim, and will the wvdial.conf directives change for Linux PPP Dial-up?

[<?php?>]

. . . now, not from*111# but on Vodacom4me.

Register ... Enter Mobile Number ... Wait for OTP ... ... ... Nothing ... Resend OTP ... ... ... Nothing ... Still no OTP / SMS ... Nothing

Have stacks of work to do this evening.

[Zenbaas]

Register ... Enter Mobile Number ... Wait for OTP ... ... ... Nothing ... Resend OTP ... ... ... Nothing ... Still no OTP / SMS ... Nothing

Have stacks of work to do this evening.

Same here. It sucks.

[keru]

:mad:The vodacom system seems to have been down for the past two days.
I have not been able to buy data bundles and am being charged R 2 a meg as the amount is being deducted from my airtime.
A vodacom call centre rep confirmed that this is the case.
What I would like to find out the legality of this as this is a service that Vodacom offers and as a consumer I am being charged at a higher rate because their systems have been down. What rights do I have as a consumer.

If Vodacom can get away with doing this then I am happy to take this up with the department of communications and the dept of trade and industry.

[<?php?>]

What rights do I have as a consumer.

Can't wait for the new consumer protection act to be implemented!

[marine1]

Can't wait for the new consumer protection act to be implemented!
Amen to that

[<?php?>]

Sweet, Vodacom prepaid customer back on-line.



Sent from my Linux and Vodacom powered, PB Dot S Netbook...

[TowerGuru]

thsi new vodacom website sucks... i cant see what my pay in will be when i upgrade...i can only request a quote on a form... i want to browse the phones and prices myself, not talk to someone on the phone!

[ginggs]

I tried to purchase a 300MB once-off data bundle on vodacom4me but got the following error:

We are currently experiencing problems servicing your request.


Please try again later or log your error with our Web team.

Error Code: v4me-28-300
I did see a message that the bundle may take up to 24 hours to activate, so now I'm not sure whether it has gone through or not. How does one log an error with their web team?

Update: I tried on the new vodacom.co.za site as well, but they have now introduced a new 'One Time PIN' procedure where a PIN code is SMS'd to the primary number to confirm the bundle activation. A welcome security measure, but the SMS doesn't seem to be sent to data SIMs as well. :(

I ended up calling 155 to get the bundle activated.
Just an update on this, I had to buy another 300MB once-off bundle on contract today.

I first tried vodacom4me but got the following error (slightly different to last time):

We are currently experiencing problems servicing your request.


Please try again later or log your error with our Web team.

Error Code: v4me-27-300
Still no clarity on how one actually logs the error with the Web team.

I then tried the new vodacom.co.za site and was able to purchase the bundle easily; no PIN code was required and I noticed once-off and month-to-month bundles are now separated, effectively cutting the list of available bundles in half and greatly reducing the risk of purchasing the wrong type of bundle. Within a minute I received an SMS notifying me the bundle had been activated. Well done Vodacom!

[morkhans]

I then tried the new vodacom.co.za site and was able to purchase the bundle easily; no PIN code was required and I noticed once-off and month-to-month bundles are now separated, effectively cutting the list of available bundles in half and greatly reducing the risk of purchasing the wrong type of bundle. Within a minute I received an SMS notifying me the bundle had been activated. Well done Vodacom!

A much needed change! Site is definitely looking and running much better.

Suggestion: I see the in bundle rate is listed when you view the details of the bundle. Can the OOB rates also be listed?

[francoisjvr]

I haven't been able to buy a databundle online at Vodacom's website for two days now. Since I needed to connect to the web urgently I had to pay Vodacom's outrageous out of bundle costs. Needless to say I doubt Vodacom cares the least bit. After all they are a multi-billion rand company but they can't be bothered to hire one guy to make sure their website runs on weekends! Typical.

[VodacomData]

A much needed change! Site is definitely looking and running much better.

Suggestion: I see the in bundle rate is listed when you view the details of the bundle. Can the OOB rates also be listed?

The OOB rates are listed under services, broadband, broadband on the move

[morkhans]

The OOB rates are listed under services, broadband, broadband on the move

As are the in bundle rates. :rolleyes:

My point is you now have to go to another page to confirm the OOB cost and then come back to the page to purchase the bundles. It's a small change and plus for customer convenience; please suggest it to the web development team.

[SmileyfaceCT]

I have been trying to DAYS now to buy a 3G data bundle on the website. How does this multi-billion Rand company justify being so incompetent that they cannot get an IT technician to fix this?

I'm sick of paying a fortune for things that don't work. SHAME ON YOU VODACOM! SHAME ON YOU!!!

[francoisjvr]

My Ipad doesn't have an SMS function, I don't bank with FNB and I don't have a Iphone which to put my micro-sim in. Without your website I CAN NOT BUY DATA BUNDLES! It's been three days now, and getting a bundle has been urgent the whole time. It's time to FIX IT.

Also, why can't I simply buy data bundles on ABSA online banking? Why do I even need to navigate to your crappy site to get data. I would like to simply buy data bundles. C'mon Vodacom, I'm not the only person in the world who has been inconvenienced by this...

[Iam3G]

Also, why can't I simply buy data bundles on ABSA online banking?

Maybe you should ask ABSA to implement that feature. I know FNB does it.

[SmileyfaceCT]

I don't know if it's just my bad luck but half the time I am on that CRAP Vodacom website there is always some technical problem that results in me not being able to view my data balance.

How difficult can be it be to maintain a functioning website?

And how %^&*ing long are we going to wait for them to fix this problem?

And by the way, don't waste your time phoning their "customer care" line because they don't know wtf is going on.

To think that people overseas pay a fraction of what we do for internet access that is faster and more reliable!!!

[adsl3g]

Technical Difficulties

We cannot process your request as we are experiencing technical difficulties. Please try again later. Should the problem persist please contact Vodacom Customer Care.
=====

here we go again......

[elf_lord_ZC5]

Technical Difficulties

We cannot process your request as we are experiencing technical difficulties. Please try again later. Should the problem persist please contact Vodacom Customer Care.
=====

here we go again......

Going t o hell in a handbasket carried by APATHY

[adsl3g]

Technical Difficulties

We cannot process your request as we are experiencing technical difficulties. Please try again later. Should the problem persist please contact Vodacom Customer Care.
=============

still......

[francoisjvr]

Day 4 without being able to buy a databundle. I'm not sure if I have a choice but change service providers since I can't use the internet on my Ipad at all!

[Iam3G]

Day 4 without being able to buy a databundle. I'm not sure if I have a choice but change service providers since I can't use the internet on my Ipad at all!

Isnt ther like an iPad app that lets you use phone functions?

[Antonf]

I still think V4me was a better site...

[Iam3G]

I still think V4me was a better site...

It was just as bad but it worked. But i will agree with you.

[Antonf]

It was just as bad but it worked. But i will agree with you.

Go and look at a 4-pounds hammer: It damn sure isn't elegant, good-looking or sexy, but it WORKS.

PS: This must be one of the few things that weren't "metricated' even though the metric system was adopted 40 years ago.

[francoisjvr]

Day 5, still can't buy a bundle.

[Iam3G]

Day 5, still can't buy a bundle.

Can't you call in and have them activate it for you?

[Antonf]

Can't you call in and have them activate it for you?

I am sure it can be done, but I guess the point is that the site is dysfunctional

[francoisjvr]

OK, got it to work. You now go to a different tab and "activate" the bundle. No confirmations is given and the whole process is terribly indirect and user unfriendly, but I have data now.

[adsl3g]

Technical Difficulties

We cannot process your request as we are experiencing technical difficulties. Please try again later. Should the problem persist please contact Vodacom Customer Care.

[lotus123]

"We are unable to authenticate you now, please try again later.
Please verify your information and try again."

Amateurs

[flarkit]

It's all over the place today - logging in seems to work, then asks for login again, then crashes with a weird error screen. :(

[ginggs]

Only 13.5 days to go before www.vodacom4me.co.za is switched off.

[flarkit]

And the official site is


Temporarily Down For Maintenance

Yowch, halfway through a Friday... is this what happens when someone tries to use VC's 3G network to view a Youtube clip? :D

[flarkit]

And it's back :D

[Antonf]

USSD airtime transfers does not work "you are not provisioned for this service" KAWK - even the "consultant" could see I am provisioned...

[albert123]

Could mybroadband or someone else perhaps start a fundraiser so Vodacom could up its budget for spending on its website. That site is more down than up, gives more errors than high school programming projects, and has less features that work than a Cherry QQ car....

Seriously how hard can it be to have a site that work, nobody cares what it looks like as long as it works.... Literally everything you try do after managing to actually log in, 90% of the time comes with "we are unable to do this right now", and its not just today, been like that basically since vodacom.co.za was registered originally.

So anyone got ideas how we can raise some funds to give some job seeking web designer a few bucks to make a site for them?

[DCS]

They could raise the cost of their Data bundles...

[Iam3G]

They could lower the cost of their Data bundles...

Fixed it for you...

[Antonf]

Could mybroadband or someone else perhaps start a fundraiser so Vodacom could up its budget for spending on its website. That site is more down than up, gives more errors than high school programming projects, and has less features that work than a Cherry QQ car....

Seriously how hard can it be to have a site that work, nobody cares what it looks like as long as it works.... Literally everything you try do after managing to actually log in, 90% of the time comes with "we are unable to do this right now", and its not just today, been like that basically since vodacom.co.za was registered originally.

So anyone got ideas how we can raise some funds to give some job seeking web designer a few bucks to make a site for them?

At least you can use the vodacom4me site until the end of the month. After that suppose you will have to go to your local Vodafone outlet or phone in to have the simplest thing done.

[TowerGuru]

Im with you on this one. that site never works properly. I actually avoid it now becuase it takes me hours just to get it to let me log in.

[unwind]

Terrible site, can never get my data bundles or amount. Use the old vodacom4me.co.za site with more luck...

[francoisjvr]

Agreed. I'm not one of those people who threaten war everytime Facebook changes their interface, but the Vodacom website is possibly one of the most useless websites I've ever seen. Doing even the simplest thing is needlessly complicated, and often I simply get error messages. Vodacom should fire their entire IT staff and replace it with trained chimpanzees.

[Antonf]

Hence my nomination for it as one of the biggest telecom project fails ever.

[Smurfatefrog]

I haven't been following this for a while, is Vodacom.com working properly now?

I just logged on there & have 1484MB remaining, on V4Me its 1519MB. I haven't used data for over a week, and am not connected now :confused:

edit: I guess I can answer my own Q by the fact that its ridiculously slow & gives me errors on just about every enquiry

[Antonf]

I can't believe Vodacom has pulled the plug on V4me. I can't log in on the Vodacom site. I was under the impression that April Fool's jokes are supposed to end at midday?

[BBSA]

RIP vodacom4me.

It was not perfect but much better than what we have now:mad:

[kingrob]

I'm using the new Vodacom site and can now say it's starting to shape up into something useful. I do like the instant voice and data balances displayed on the home screen. Nice touch.

I can now buy data bundles successfully from the site and it's a bit easier to navigate, so definitely an improvement from what we got in the beginning.

However, it just doesn't feel like a premium online experience. Somehow the interface feels old and dated to me. Don't ask how, it just does.

[Antonf]

I checked the balance on a sim in a gsm controller yesterday - and the red is overbearing... Guess will have to get used to it.

[Park@82]

Why does the new site (Free Messaging) not show if a message was delivered or not as the vodacom4me site did? /or am I missing something



:confused:

[I O U]

Just tried to log onto ''My Vodacom'' to send a free SMS (WOW, how good these Co's try & make us feel, just like ''My Spar'' - new Ad. I saw yest.) & cannot even get onto the first page.

Must be part of their New Branding - intended to make us 'see red'.

Nothing's changed, though I thought it might, for the better. :mad:

[BLIXEMPIE]

It seems like things changed... For the worse.

[I O U]

Why does the new site (Free Messaging) not show if a message was delivered or not as the vodacom4me site did? /or am I missing something
:confused:

If & when you're able to log onto the site, then after you send an SMS and click on Sent Items, it should show as being Delivered at the relevant time. This is even if you don't elect to Save a Copy of the sent SMS.
(I'm going by memory of a few days ago, so maybe the headings I've mentioned aren't 100% correct, but think they are).

[I O U]

I'm using the new Vodacom site and can now say it's starting to shape up into something useful.

It does, when you can log on, which isn't all the time ...like I found this a.m.

[unwind]

Unable to log into Vodacom site, after entering phone number and password:
We are unable to authenticate you now, please try again later

For almost 2 days now...

[Ianf1]

Unable to log into Vodacom site, after entering phone number and password:
We are unable to authenticate you now, please try again later

For almost 2 days now...
Same for me does anyone from Vodacom react to this?

[zanzibarwinds]

Same for me does anyone from Vodacom react to this?

Yep, same for me. Pretty shoddy if you ask me.

[bobby23]

Suddenly the vodacom4me site redirects me to the vodacom site. This would have all been fine if it had "all the functionality" of the old one as it said but far from it.

When clicking on email it opens up this useless flash thing that doesn't even want to start. So get new browser to solve the problem. The non browser interface doesn't want to store the password. Once through the manual process that I would have to go through every time even more problems pop up:
. Emails seem to be unsorted, not in the order they were supposedly sent
. Clicking on them which seems to require a double click now. Again breaking the browser settings and then opening them in its own tab instead of new browser tabs that can easily be closed. Now it doesn't even want to open them.
. For some reason attachments are hidden only showing a message to click to show them and then another couple of clicks or double clicks to open them

These are all issues that I may be able to look past if they don't drive me insane first. To top all of the inconvenience I now HAVE TO PAY FOR IT!!!!! This is ridiculous. Is it really so hard to make a working normal web interface or just pull the perfectly working one from the old site over and then make it free like it was?

If this is how it is going to be from now on with Vodafone exporting more profit out of the country I'm moving over to Cell C

[Budza]

If this is how it is going to be from now on with Vodafone exporting more profit out of the country I'm moving over to Cell C

:D Yet another reason to move! Do it.

[VodacomData]

Suddenly the vodacom4me site redirects me to the vodacom site. This would have all been fine if it had "all the functionality" of the old one as it said but far from it.

When clicking on email it opens up this useless flash thing that doesn't even want to start. So get new browser to solve the problem. The non browser interface doesn't want to store the password. Once through the manual process that I would have to go through every time even more problems pop up:
. Emails seem to be unsorted, not in the order they were supposedly sent
. Clicking on them which seems to require a double click now. Again breaking the browser settings and then opening them in its own tab instead of new browser tabs that can easily be closed. Now it doesn't even want to open them.
. For some reason attachments are hidden only showing a message to click to show them and then another couple of clicks or double clicks to open them

These are all issues that I may be able to look past if they don't drive me insane first. To top all of the inconvenience I now HAVE TO PAY FOR IT!!!!! This is ridiculous. Is it really so hard to make a working normal web interface or just pull the perfectly working one from the old site over and then make it free like it was?

If this is how it is going to be from now on with Vodafone exporting more profit out of the country I'm moving over to Cell C

Hi , you can adjust the way that the email is received either in ascending or descending order. When i tested the email this morning it never opened in another browser , i am currently using IE 8.

You could possibly have a problem with your explorer.

[Antonf]

Tried to activate a once-off data bundle on my phone line. Error. Previously the site was just pretty dysfunctional - now it is ugly on top of being dysfunctional

[bobby23]

Why was my post moved here where it is probably just going to disappear into the great expanse without a definitive answer?


Hi , you can adjust the way that the email is received either in ascending or descending order. When i tested the email this morning it never opened in another browser , i am currently using IE 8.

You could possibly have a problem with your explorer.

I can see that now, but it's still jumbled up using the received date instead of the sent date like the old site.

I don't use EXPLORER, I use Opera. But that is besides the point. No matter what I use it will break the browser interface because it is a stupid piece of flash crap and not a standard html interface. I refuse to believe that Vodacom(fone?) with all its billions can't come up with something that follows the founding standard of the web.

Even if this was not an issue it is now a charged service so I will have to move over to Cell C to make up for the 10GB I will now be paying for every month. If Vodascum doesn't want to do a proper implementation for its loyal paying customers then just enable the old site again so we can use that for free.

[bobby23]

You're new here aren't you? Where's that other 3G guy I was told that gets thing done?

Howcome there is always the lack of a firm answer from these large corporates. That's it, modem ordered. Not from Cell C, actually better than theirs. Now just waiting for a chance to go over to them and get the sims.

[Iam3G]

You're new here aren't you?

With 5 posts since December 2010, i'd say you're rather new here :p

[Zenbaas]

With 5 posts since December 2010, i'd say you're rather new here :P

:D

[bobby23]

Perhaps. What I meant was that this is not the guy I was told that gets things fixed.

[Antonf]

As a matter of interest - has anyone ever been able to activate a service on the new site?

[ginggs]

As a matter of interest - has anyone ever been able to activate a service on the new site?
Yes, I managed to activate a 300MB ad-hoc data bundle on March 1.

[Antonf]

As a matter of interest - has anyone ever been able to activate a service on the new site?

Error Processing Your Request
There was an error performing the selected action. This could be due to one of the following causes:

You are attempting to activate a service which is already active. This is not true
You are attempting to activate a service which is already active. No, I am cancelling a service.
There is a restriction in place on your profile which prevents the specified action. If so why, and who placed the restriction?
You have reached either your mandatory or voluntary call limit. No such thing exists on my account.

Please try again later. I've done that a number of times and it is still dysfunctional. If the problem persists, please call Customer Care. Kindly explain what's the point of having this facility on this ugly website if I have to call Customer Care?

[Madman88]

Is it down for maintenance?

http://www.downforeveryoneorjustme.com/www.vodacom.co.za

[VodacomData]

Is it down for maintenance?

http://www.downforeveryoneorjustme.com/www.vodacom.co.za

i am currently browsing on it looking for some info

[Madman88]

It came back :D

[bobby23]

i am currently browsing on it looking for some info
Nice dodging my question earlier. But maybe the other rep will answer it. :whistle:

[VodacomData]

Nice dodging my question earlier. But maybe the other rep will answer it. :whistle:

sorry , whats the question again?

[bobby23]

sorry , whats the question again?
The main problem is not the site, though it's butt ugly and the flash interface breaks almost every founding principle of the web. Honestly any developer who uses flash for anything other than games and some nice flashy animations that don't break the site should be shot.

It still WORKS in a way though. The problem is that I am now paying for something that cost me nothing on vodacom4me. Taking away my free email is forcing me over to Cell C where Vodacom actually suited me better while it was still free.

[Iam3G]

It still WORKS in a way though. The problem is that I am now paying for something that cost me nothing on vodacom4me. Taking away my free email is forcing me over to Cell C where Vodacom actually suited me better while it was still free.

How is your Free Email taken away?

[bobby23]

How is your Free Email taken away?
Log in to the site, if you can. Try downloading an attachment of 2MB+. You'll see you get charged. I don't think this is just me, is it?

[kingrob]

I have to laugh at this new web site sometimes....well, more like today.

You click on "My Vodacom" and you get a blank web page which displays "empty template". I saw red.

[Iam3G]

Log in to the site, if you can.

I do. On a daily basis. No issues.


Try downloading an attachment of 2MB+. You'll see you get charged. I don't think this is just me, is it?

Why would you NOT get charged for downloading an Attachment?

[kingrob]

Why would you NOT get charged for downloading an Attachment?

Cos you're connected to the mothership?

[Iam3G]

Cos you're connected to the mothership?

:D

[bobby23]

I do. On a daily basis. No issues.
So you don't have any issue with the browser being unable to now save the password because it is a flash interface? You also don't have an issue with it being flash and so breaking the browser interface and shortcuts?

Different people will use their browsers differently so if you say you don't I will believe you.


Why would you NOT get charged for downloading an Attachment?
I assume you never used your email through vodacom4me. It didn't charge including for attachments. It's ONLY the new email site that now charges for this. If this doens't change back in the next few days I'm officially a Cell C customer.

[Iam3G]

I assume you never used your email through vodacom4me. It didn't charge including for attachments. It's ONLY the new email site that now charges for this. If this doens't change back in the next few days I'm officially a Cell C customer.

AFAIK, the Vodacom4me/Free Email web interface was never Zero-Rated. Airtime/Data was used whenever you accessed it.

The "Free Email" Service is what the same suggests, a free SERVICE.

Please someone, correct me if i'm wrong :confused:

[Antonf]

AFAIK, the Vodacom4me/Free Email web interface was never Zero-Rated. Airtime/Data was used whenever you accessed it.

The "Free Email" Service is what the same suggests, a free SERVICE.

Please someone, correct me if i'm wrong :confused:
Just like Gmail, Hotmail etc is free. No idea what the guy is on about!

[bobby23]

AFAIK, the Vodacom4me/Free Email web interface was never Zero-Rated. Airtime/Data was used whenever you accessed it.

The "Free Email" Service is what the same suggests, a free SERVICE.

Please someone, correct me if i'm wrong :confused:
As I said it WAS what you call "zero-rated" as in not charging for any usage. Just like the WHOLE vodacom4me site.

Now is it too much to ask for a straight forward answer on this. Why the **** have 2 Vodacom reps on here when both have been dodging the question for nearly a week now?

Nice. Now my posts are being consored as well.......

[VodacomData]

As I said it WAS what you call "zero-rated" as in not charging for any usage. Just like the WHOLE vodacom4me site.

Now is it too much to ask for a straight forward answer on this. Why the **** have 2 Vodacom reps on here when both have been dodging the question for nearly a week now?

Nice. Now my posts are being consored as well.......

The whole Vodacom4me site was not free , as i recall it was the download link that was zero rated , and which is still currently zero rated.

[bobby23]

OMW :rolleyes:

Well seeing as I'm not going to get a straight answer consider me an ex Vodacom customer then

[nuyork]

I think you're just not getting the answer you like.

I used vodacom4me and used the mail service and I know it was not zero-rated. I was charged for data usage on the site. The only place you could use your data for FREE was only on the download pages of Vodacom4me. The links for the software downloads were free and did not deduct off your data bundle.

[Antonf]

Wouldn't it make sense for Vodafone to pull the plug on the parts of the site that are supposed to allow you to manage you account, get new services etc. and leave it as a site that gives details of packages, etc?

[bobby23]

vodacom4me WAS free, the whole site - FACT
including email - FACT
adverts displayed on vodacom4me but hosted on some other site was not free - FACT, so I disabled them
the new vodamail site is NOT free - FACT

Come on people, is this really so hard to understand? Vodacom had a free service that's no longer free. The Vodacom site looks like it's free as well. The only answer I would like is why was I lied to and the functionality taken away. If it doesn't return I'm a Cell C customer.

[bobby23]

This guy (http://mybroadband.co.za/vb/showthread.php/166823-Vodacom-s-Zero-Rated-Downloads?p=2701629&viewfull=1#post2701629) seems to know what's going on. Can he please come back online?



Just the download section.

I want to further extend this by:

- Moving the download section into 4me, behind a login.

- Get to a point where 155 only support the latest published firmware and software. (Practically probably the latest 2 versions).

4me (on a PC) should be zero-rated. Might already be, need to check. On mobile, I think it already is.

[ajules]

vodacom4me WAS free, the whole site - FACT
including email - FACT
adverts displayed on vodacom4me but hosted on some other site was not free - FACT, so I disabled them
the new vodamail site is NOT free - FACT

Come on people, is this really so hard to understand? Vodacom had a free service that's no longer free. The Vodacom site looks like it's free as well. The only answer I would like is why was I lied to and the functionality taken away. If it doesn't return I'm a Cell C customer.
LOL.....Suggest you whooosh over to CELLC before you have a heart-attack ;)

[nuyork]

This guy (http://mybroadband.co.za/vb/showthread.php/166823-Vodacom-s-Zero-Rated-Downloads?p=2701629&viewfull=1#post2701629) seems to know what's going on. Can he please come back online?

vodacom3g used to be Jannie van Zyl's username, the official Vodacom rep, before he left Vodacom. Now that he is back at Vodacom, I think his username is now jannievanzyl.

[Antonf]

vodacom4me WAS free, the whole site - FACT
including email - FACT
adverts displayed on vodacom4me but hosted on some other site was not free - FACT, so I disabled them
the new vodamail site is NOT free - FACT

Come on people, is this really so hard to understand? Vodacom had a free service that's no longer free. The Vodacom site looks like it's free as well. The only answer I would like is why was I lied to and the functionality taken away. If it doesn't return I'm a Cell C customer.

I guess by now you're with Cell C.

Welcome

[jannievanzyl]

This guy (http://mybroadband.co.za/vb/showthread.php/166823-Vodacom-s-Zero-Rated-Downloads?p=2701629&viewfull=1#post2701629) seems to know what's going on. Can he please come back online?

How can I help?

[kilobits]

^^

I seem to be haemorrhaging coffee out of my mouth and nose on this site tonight !!

Nee-man... another caffeine clean-up now is needed.

LOL.

[bobby23]

Ah I see...


I guess by now you're with Cell C.

Welcome
Not yet, have to get the modem first and then all this stupid RICA business and besides still have some bundle left.


How can I help?
I came here to ask over a week ago why it is that my free email was taken away. I quoted you above when I think the downloads were still on vodacom.co.za. The vodacom4me site was indeed "zero-rated" and I assume this was the rationale in moving the downloads there. This is now on the vodacom site which is also zero-rated if I'm not mistaken but the email was moved to the vodamail site which is not.

The other rep seems to think that I am wrong but then how did I do 2GB of browsing AND downloaded 2GB of email for free on one bundle? Is it really too much to ask for a straigh forward answer from somebody at Vodacom who knows what's going on?

[nuyork]

I see www.vodacom.co.za has changed the layout again to reflect more like the mothership.