TonyA
30-03-2010, 09:55 PM
Looks like we'll have to look for another ISP:(
View Full Version : MWEB Uncapped ADSL - Official Q & A
johnjm
30-03-2010, 10:00 PM
OK I read the billing agaiun - it looks like MWEB has made an error on my account:
3.3 Billing
3.3.1 You will pay the Service Fee, to MWEB monthly in advance by way of debit order, or such other manner as agreed, on or before the 1st day of each and every calendar month.
3.3.2 Billing will commence on the Activation Date.
3.3.3 If you signed up or switched over to this product by or before the 15th of the month, your first bill will include the full subscription for that month plus the subscription for the following month.
3.3.4 If you signed up after the 15th of the month, your first bill will include half the subscription for the first month and the full subscription for the following month.
I should only be billed for R540 + R270 approx
Please see that this is sorted out, as it seems that I have been billed up until MAY when it should be APRIL.
MWEB, please sort this out for me, my email is johnjm@mweb.co.za - im not using this so PM me once sorted out.
See here:
30/03/10 MWEB Uncapped 4096 kbps 30/03/10 31/05/10 R 1182.02 R 165.48 R 1347.50 R 1347.50
3.3 Billing
3.3.1 You will pay the Service Fee, to MWEB monthly in advance by way of debit order, or such other manner as agreed, on or before the 1st day of each and every calendar month.
3.3.2 Billing will commence on the Activation Date.
3.3.3 If you signed up or switched over to this product by or before the 15th of the month, your first bill will include the full subscription for that month plus the subscription for the following month.
3.3.4 If you signed up after the 15th of the month, your first bill will include half the subscription for the first month and the full subscription for the following month.
I should only be billed for R540 + R270 approx
Please see that this is sorted out, as it seems that I have been billed up until MAY when it should be APRIL.
MWEB, please sort this out for me, my email is johnjm@mweb.co.za - im not using this so PM me once sorted out.
See here:
30/03/10 MWEB Uncapped 4096 kbps 30/03/10 31/05/10 R 1182.02 R 165.48 R 1347.50 R 1347.50
gregmcc
30-03-2010, 10:00 PM
yup - dopnt know why though - I signed up today like an idiot - first invoice is R1347!! Oh well.
Thats definitely not right. They should bill you for the month of April only, not April and May.
3.3.3 If you signed up or switched over to this product by or before the 15th of the month, your first bill will include the full subscription for that month plus the subscription for the following month.
That just doesnt make sense. From the above if you sign up on the 1st then you pay for the full month and the following month! :eek:
Mweb - can you pls clarify.
Thats definitely not right. They should bill you for the month of April only, not April and May.
3.3.3 If you signed up or switched over to this product by or before the 15th of the month, your first bill will include the full subscription for that month plus the subscription for the following month.
That just doesnt make sense. From the above if you sign up on the 1st then you pay for the full month and the following month! :eek:
Mweb - can you pls clarify.
TonyA
30-03-2010, 10:24 PM
I'm in CT on 4Mbps capped, and I have exactly the same problems. I am one of those existing subscribers who have been migrated to the new MWeb backbone. I think you wish you could go back to the SAIX backbone!
As I posted elsewhere, tracert shows congestion on the CT/Jhb route. All CT Mweb traffic goes via Jhb first, before it can get anywhere further (even to sites based in CT itself).
Gordon, are you still on capped or have you been migrated?
As I posted elsewhere, tracert shows congestion on the CT/Jhb route. All CT Mweb traffic goes via Jhb first, before it can get anywhere further (even to sites based in CT itself).
Gordon, are you still on capped or have you been migrated?
Gordon_R
30-03-2010, 10:35 PM
Gordon, are you still on capped or have you been migrated?
I haven't done anything, and I'm still on 4Mbps capped. A chunk of existing MWeb users were migrated to the new MWeb backbone (was previously on SAIX), while still staying on the same packages.
That is why I am commenting on this thread, not because I am uncapped, but because I am sharing the same service (or lack thereof), and I was migrated without my knowledge (or consent).
For my price/usage combination I actually don't want to be be upgraded (yet).
I haven't done anything, and I'm still on 4Mbps capped. A chunk of existing MWeb users were migrated to the new MWeb backbone (was previously on SAIX), while still staying on the same packages.
That is why I am commenting on this thread, not because I am uncapped, but because I am sharing the same service (or lack thereof), and I was migrated without my knowledge (or consent).
For my price/usage combination I actually don't want to be be upgraded (yet).
TonyA
30-03-2010, 10:41 PM
OK Gordon, thanks for that. I moved to uncapped to allow my kids greater access to the stuff they wanted, but given the speed degradation I'm thinking of going back to capped for myself as it suits me just fine, the speed is what i appreciated and it seems that has gone for a ball of chalk. Regards
Gordon_R
30-03-2010, 10:53 PM
OK Gordon, thanks for that. I moved to uncapped to allow my kids greater access to the stuff they wanted, but given the speed degradation I'm thinking of going back to capped for myself as it suits me just fine, the speed is what i appreciated and it seems that has gone for a ball of chalk. Regards
If you go back to MWeb capped, it is highly unlikely that your speed will magically reappear. This would only happen if you were 'unmigrated' by MWeb (back to SAIX), which seems rather hard to arrange AFAIK.
We will ALL have to wait and see if the promised capacity makes a difference...
If you go back to MWeb capped, it is highly unlikely that your speed will magically reappear. This would only happen if you were 'unmigrated' by MWeb (back to SAIX), which seems rather hard to arrange AFAIK.
We will ALL have to wait and see if the promised capacity makes a difference...
TonyA
30-03-2010, 10:56 PM
Thanks Gordon, twiddling my thumbs and waiting for improvement:)
Pariah
31-03-2010, 07:07 AM
Uncapped 384 and 4096 accounts
We have launched our dedicated 384 and 4096 uncapped accounts. This service runs on the same IS backbone as our other uncapped accounts (You'll find under the *Express list). This account is a 24 hour shaped service which means it will be perfect for normal internet activities in an office environment like web browsing and email. This account is not for heavy downloaders, P2P and news downloads and other similiar services will be heavily shaped.
poor axxess subscibers
We have launched our dedicated 384 and 4096 uncapped accounts. This service runs on the same IS backbone as our other uncapped accounts (You'll find under the *Express list). This account is a 24 hour shaped service which means it will be perfect for normal internet activities in an office environment like web browsing and email. This account is not for heavy downloaders, P2P and news downloads and other similiar services will be heavily shaped.
poor axxess subscibers
TonyA
31-03-2010, 07:31 AM
Pariah, express list where?
TonyA
31-03-2010, 07:37 AM
Any capped MWEB accounts still running on SAIX backbone?
Freakboy
31-03-2010, 08:02 AM
Any capped MWEB accounts still running on SAIX backbone?
Good question.
Good question.
Gordon_R
31-03-2010, 08:20 AM
Any capped MWEB accounts still running on SAIX backbone?
Good question.
Ha-ha! If users are getting good service, they probably wouldn't be lurking (or grouching) on this forum (LOL ;-)
My understanding is that MWeb migrated some existing subscribers, but the new backbone couln't cope with the demand, so they paused the migration process until more capacity comes online. Sounds a bit like like trial-and-error...
This thread is so long it takes a while to find an existing post from the MWeb representative (what happened to the FAQ?)
http://mybroadband.co.za/vb/showthread.php?221747-MWEB-Uncapped-ADSL-Official-Q-amp-A&p=3732541&viewfull=1#post3732541
The non-priority bandwidth crunch is a result of a mismatch between additional capacity being bought online and the migration of the existing user base together with the unprecedented demand for new signups. Migrations/sales have got a bit ahead of new capacity deployment necessitating that we squeeze the non-priority traffic to maintain reasonable performance for the service as a whole.
Good question.
Ha-ha! If users are getting good service, they probably wouldn't be lurking (or grouching) on this forum (LOL ;-)
My understanding is that MWeb migrated some existing subscribers, but the new backbone couln't cope with the demand, so they paused the migration process until more capacity comes online. Sounds a bit like like trial-and-error...
This thread is so long it takes a while to find an existing post from the MWeb representative (what happened to the FAQ?)
http://mybroadband.co.za/vb/showthread.php?221747-MWEB-Uncapped-ADSL-Official-Q-amp-A&p=3732541&viewfull=1#post3732541
The non-priority bandwidth crunch is a result of a mismatch between additional capacity being bought online and the migration of the existing user base together with the unprecedented demand for new signups. Migrations/sales have got a bit ahead of new capacity deployment necessitating that we squeeze the non-priority traffic to maintain reasonable performance for the service as a whole.
SabreWolfy
31-03-2010, 08:49 AM
Hi guys,
I'm sure most people here are aware of this, but just in case some aren't ... remember that the download speed you get on a file, for example, is also dependent on the UPLOAD capacity at the other end. Sounds obvious, but it's easy to forget.
I was downloading a game patch (yes, an *ACTUAL* game patch -- 250MB) from an FTP server outside the country. The maximum speed on the download was 8K/s.
I paused the download and tried it again from a different location separate from MWeb ... and it went to a maximum of 8K/s.
Of course I'm not saying that this explain every single "slow" download, I'm just putting it out there for those who may not have realized it.
I'm sure most people here are aware of this, but just in case some aren't ... remember that the download speed you get on a file, for example, is also dependent on the UPLOAD capacity at the other end. Sounds obvious, but it's easy to forget.
I was downloading a game patch (yes, an *ACTUAL* game patch -- 250MB) from an FTP server outside the country. The maximum speed on the download was 8K/s.
I paused the download and tried it again from a different location separate from MWeb ... and it went to a maximum of 8K/s.
Of course I'm not saying that this explain every single "slow" download, I'm just putting it out there for those who may not have realized it.
Pariah
31-03-2010, 09:12 AM
Pariah, express list where?
That was a message posted on the reseller control panel, when applying for new product on control panel the new uncapped accounts are with the old, under express*
That was a message posted on the reseller control panel, when applying for new product on control panel the new uncapped accounts are with the old, under express*
Madman88
31-03-2010, 09:21 AM
That was a message posted on the reseller control panel, when applying for new product on control panel the new uncapped accounts are with the old, under express*
I don't see what the problem is, they have the more expensive option for heavy users. Personally I would prefer them to upfront about it, than change to something that's unsuitable for me.
I'm just relieved they didn't replace one with the other.
I don't see what the problem is, they have the more expensive option for heavy users. Personally I would prefer them to upfront about it, than change to something that's unsuitable for me.
I'm just relieved they didn't replace one with the other.
assagai
31-03-2010, 09:24 AM
I don't see what the problem is, they have the more expensive option for heavy users. Personally I would prefer them to upfront about it, than change to something that's unsuitable for me.
I'm just relieved they didn't replace one with the other.
The problem is that I'm getting under 20kb/sec on just standard browsing with the axxess 4096 uncapped....
I'm just relieved they didn't replace one with the other.
The problem is that I'm getting under 20kb/sec on just standard browsing with the axxess 4096 uncapped....
Pariah
31-03-2010, 09:39 AM
I think they tricked the users, what they calling it 4mb option when ppl cant even download an http file. Im glad i signed up with mweb and not axxess,
We are reseller of axxess and provide adsl to about 10 companies, since axxess released uncapped our capped accounts are so slow.
We are reseller of axxess and provide adsl to about 10 companies, since axxess released uncapped our capped accounts are so slow.
saalocin
31-03-2010, 09:44 AM
MWeb uncap SUCKs badly and i have waisted a good 500R. Its so unstable that al my connections (VPN, IM's, Outlook) lose connectivity 3-4 times a day. Even after i have connected MWeb they still didnt resolve this problem.
I get 20kb/s P2P download during the day and about 100kb/s spiking after office hours. USENET servers dont. They use the argument that they shape P2P download to prevent Ilegal downloads. OMW... WoW and LoL (games) uses it to update. Anime and Linux (ISO and Apps) are totaly legal and uses P2P downloads. And afrihost uses the same argument.
you cant play games without lag. during the day or after office hours. (warcarft 3 its local, and battelfield)
So if you enjoy a game during the day or just play WoW or LoL or uses P2P downloads for anime and Linux stuff. Or just want a stable connection that doest drops 3-4 times a day. THIS AINT FOR YOU
I get 20kb/s P2P download during the day and about 100kb/s spiking after office hours. USENET servers dont. They use the argument that they shape P2P download to prevent Ilegal downloads. OMW... WoW and LoL (games) uses it to update. Anime and Linux (ISO and Apps) are totaly legal and uses P2P downloads. And afrihost uses the same argument.
you cant play games without lag. during the day or after office hours. (warcarft 3 its local, and battelfield)
So if you enjoy a game during the day or just play WoW or LoL or uses P2P downloads for anime and Linux stuff. Or just want a stable connection that doest drops 3-4 times a day. THIS AINT FOR YOU
Madman88
31-03-2010, 09:57 AM
The problem is that I'm getting under 20kb/sec on just standard browsing with the axxess 4096 uncapped....
wow. I'm using the shaped account now, Currently streaming Highveld and downloading a test file at 160 K/sec.
So 4 mg it aint, but 20k? ouch.
wow. I'm using the shaped account now, Currently streaming Highveld and downloading a test file at 160 K/sec.
So 4 mg it aint, but 20k? ouch.
hambone
31-03-2010, 10:30 AM
**Notice from MWEB** Last night we switched part of our infrastructure over to a next generation fibre optic network. This will allow us to increase our capacities. We'll also see big improvements in speeds, especially for those who are on the shaped package. - FTW on FB (http://www.facebook.com/FreeTheWebSA)
Seems to me like this product is going from strength to strength! No abuse emails yet, normal browsing fantastic, P2P acceptable (cause we knew upfront it would be shaped) and now hopefully latencies will improve?!
Seems to me like this product is going from strength to strength! No abuse emails yet, normal browsing fantastic, P2P acceptable (cause we knew upfront it would be shaped) and now hopefully latencies will improve?!
Schwartz
31-03-2010, 10:40 AM
Guys I need to sign up for Uncapped tomorrow. I have narrowed it down to MWEB and Axxess. Which one should I go for?
Thanks
PS: I like to use News Servers a bit.
Thanks
PS: I like to use News Servers a bit.
Pariah
31-03-2010, 10:43 AM
MWeb uncap SUCKs badly and i have waisted a good 500R. Its so unstable that al my connections (VPN, IM's, Outlook) lose connectivity 3-4 times a day. Even after i have connected MWeb they still didnt resolve this problem.
I get 20kb/s P2P download during the day and about 100kb/s spiking after office hours. USENET servers dont. They use the argument that they shape P2P download to prevent Ilegal downloads. OMW... WoW and LoL (games) uses it to update. Anime and Linux (ISO and Apps) are totaly legal and uses P2P downloads. And afrihost uses the same argument.
you cant play games without lag. during the day or after office hours. (warcarft 3 its local, and battelfield)
So if you enjoy a game during the day or just play WoW or LoL or uses P2P downloads for anime and Linux stuff. Or just want a stable connection that doest drops 3-4 times a day. THIS AINT FOR YOU
Strange, mine is fine, full package speed, play wow, cod 4, bf bc2 all online, p2p killing it at night, 60-100 daily
I get 20kb/s P2P download during the day and about 100kb/s spiking after office hours. USENET servers dont. They use the argument that they shape P2P download to prevent Ilegal downloads. OMW... WoW and LoL (games) uses it to update. Anime and Linux (ISO and Apps) are totaly legal and uses P2P downloads. And afrihost uses the same argument.
you cant play games without lag. during the day or after office hours. (warcarft 3 its local, and battelfield)
So if you enjoy a game during the day or just play WoW or LoL or uses P2P downloads for anime and Linux stuff. Or just want a stable connection that doest drops 3-4 times a day. THIS AINT FOR YOU
Strange, mine is fine, full package speed, play wow, cod 4, bf bc2 all online, p2p killing it at night, 60-100 daily
Pariah
31-03-2010, 10:46 AM
Guys I need to sign up for Uncapped tomorrow. I have narrowed it down to MWEB and Axxess. Which one should I go for?
Thanks
PS: I like to use News Servers a bit.
Dont touch axxess, http://mybroadband.co.za/vb/showthread.php?223212-Axxess-Uncapped-Subscribers-Feedback&p=3756542#post3756542
Thanks
PS: I like to use News Servers a bit.
Dont touch axxess, http://mybroadband.co.za/vb/showthread.php?223212-Axxess-Uncapped-Subscribers-Feedback&p=3756542#post3756542
sand_man
31-03-2010, 10:46 AM
Mweb, awesome product at this point in time..
Schwartz
31-03-2010, 10:56 AM
Thanks guys... gonna go with MWEB
Fjorko
31-03-2010, 10:58 AM
Mweb, awesome product at this point in time..
I'm inclined to do the same now - but for how long will this be "awsome" before we hit another Afrihost scenario...
I'm inclined to do the same now - but for how long will this be "awsome" before we hit another Afrihost scenario...
davemc
31-03-2010, 11:02 AM
Can we please have the salient points edited into the first post.
Bloody hell - 26 pages is a bit much to go through.
Bloody hell - 26 pages is a bit much to go through.
Natedogg
31-03-2010, 11:25 AM
My MWEB uncapped so far has been awesome, Perfectly acceptable speeds during the day, browsing is excellent, youtube is excellent . News servers go extremely well after hours (Albeit erratic times for after hours) and I'm sure everything will improve as time passes and people have less to download (proven).
Tjoker
31-03-2010, 11:28 AM
My MWEB uncapped so far has been awesome, Perfectly acceptable speeds during the day, browsing is excellent, youtube is excellent . News servers go extremely well after hours (Albeit erratic times for after hours) and I'm sure everything will improve as time passes and people have less to download (proven).
+1
+1
Pariah
31-03-2010, 11:44 AM
Agree, im very happy so far and have already run out of things to download,
TonyA
31-03-2010, 11:50 AM
Still very slow for me and this forum is also slow and occassionaly times out
MWEB
31-03-2010, 12:21 PM
Any capped MWEB accounts still running on SAIX backbone?Hi TonyA,
Not many, we have already migrated 75% of our existing customers to the MWEB network and will eventually no longer have any packages on the SAIX network.
We are definately determined to ensure the MWEB network matches or exceeds the best performance experience avaliable, specifically for priority (popular/relevant) traffic, with non-priority traffic providing reasonable performance improving during off-peak periods (excess network capacity).
This mornings capacity upgrades should go a long to fullfilling this and should eliminate the sporadic bouts of high latency recently experienced.
MWB.
Not many, we have already migrated 75% of our existing customers to the MWEB network and will eventually no longer have any packages on the SAIX network.
We are definately determined to ensure the MWEB network matches or exceeds the best performance experience avaliable, specifically for priority (popular/relevant) traffic, with non-priority traffic providing reasonable performance improving during off-peak periods (excess network capacity).
This mornings capacity upgrades should go a long to fullfilling this and should eliminate the sporadic bouts of high latency recently experienced.
MWB.
Worf
31-03-2010, 12:34 PM
I got to admint I am also happy with my mweb uncapped account, but only time will tell if it remains this way.
Auntpol
31-03-2010, 12:37 PM
specifically for priority (popular/relevant) traffic, with non-priority traffic providing reasonable performance improving during off-peak periods (excess network capacity).
Where can we see what traffic is seen as Relevant / Popular? or is this not availble to the public , because with no downloads running , only browsing takes ages and times out a lot.
Where can we see what traffic is seen as Relevant / Popular? or is this not availble to the public , because with no downloads running , only browsing takes ages and times out a lot.
Rosaudio
31-03-2010, 12:38 PM
Why is the MWEB rep so awesome?
:D
:D
Auntpol
31-03-2010, 12:51 PM
Why is the MWEB rep so awesome?
:D
Because mweb is awesome ;)
:D
Because mweb is awesome ;)
TonyA
31-03-2010, 12:56 PM
MWEB, thanks for input, you are doing a great job of keping us informed. Is it possible MWEB could do the same for its subscriber base via email or something so we also know whats going on or a dailiy bulletin etc. Frustrating to have to dial help centre :)
TonyA
31-03-2010, 01:21 PM
MWEB, Something along lines of SAIXNOC where one can subscribe to email notification.
Gordon_R
31-03-2010, 01:31 PM
Where can we see what traffic is seen as Relevant / Popular? or is this not availble to the public , because with no downloads running , only browsing takes ages and times out a lot.
International traffic is still subject to capacity constraints, and will always be tightly shaped. This is the 'dirty secret' of the whole uncapped story IMO. There is no ISP than can provide unlimited international bandwidth at R219pm (384Kbps).
The scenario seems to be that the previous 10GB 'free' local bandwidth (after using up 'blended' bandwidth), is now being provided as an 'unlimited' service, while the existing international bandwidth is being 'spread' across the month by such tight shaping, that it will only add up to a few GB per month (limited by the contention ratio, etc).
Whether this 'package' works better for an individual user remains to be seen. It certainly depends on whether you sit at your computer for 24/7, or just occasional usage. As an existing MWeb 4Mbps capped user I am not getting any benefit right now (in fact the opposite).
International traffic is still subject to capacity constraints, and will always be tightly shaped. This is the 'dirty secret' of the whole uncapped story IMO. There is no ISP than can provide unlimited international bandwidth at R219pm (384Kbps).
The scenario seems to be that the previous 10GB 'free' local bandwidth (after using up 'blended' bandwidth), is now being provided as an 'unlimited' service, while the existing international bandwidth is being 'spread' across the month by such tight shaping, that it will only add up to a few GB per month (limited by the contention ratio, etc).
Whether this 'package' works better for an individual user remains to be seen. It certainly depends on whether you sit at your computer for 24/7, or just occasional usage. As an existing MWeb 4Mbps capped user I am not getting any benefit right now (in fact the opposite).
killadoob
31-03-2010, 01:31 PM
Mr mweb man can you please tell us why pings to games.saix.net are so poor during the day? Why are local websites ping in the hundreds?
Rosaudio
31-03-2010, 01:36 PM
Because mweb is awesome ;)
:)
:)
gregmcc
31-03-2010, 01:39 PM
Just signed up for a account - will become active tomorrow.
Spoke to a lady who says I couldn't use a CC to pay - only debit orders. Only after I insisted and she spoke to her manager did she say it was fine. Very odd. Are you not encouraging people to pay with CC's?
Spoke to a lady who says I couldn't use a CC to pay - only debit orders. Only after I insisted and she spoke to her manager did she say it was fine. Very odd. Are you not encouraging people to pay with CC's?
zs6cey
31-03-2010, 01:57 PM
Mr mweb man can you please tell us why pings to games.saix.net are so poor during the day? Why are local websites ping in the hundreds?
Please tell.
Please tell.
SabreWolfy
31-03-2010, 02:13 PM
Mr mweb man can you please tell us why pings to games.saix.net are so poor during the day? Why are local websites ping in the hundreds?
As at 14:11 on 31 March 2010:
--- games.saix.net ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9026ms
rtt min/avg/max/mdev = 27.412/33.819/43.505/4.393 ms
Average = 33.8ms on 384kbps uncapped shaped. I'm not much of an online gamer so I don't know if this is good enough or not, but it's not in the hundreds.
As at 14:11 on 31 March 2010:
--- games.saix.net ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9026ms
rtt min/avg/max/mdev = 27.412/33.819/43.505/4.393 ms
Average = 33.8ms on 384kbps uncapped shaped. I'm not much of an online gamer so I don't know if this is good enough or not, but it's not in the hundreds.
MWEB
31-03-2010, 02:28 PM
Where can we see what traffic is seen as Relevant / Popular? or is this not availble to the publicHi Auntpol,
We'd rather not state the actual protocols as they will change over time, however for the most part activities related to browsing & messaging/mail compromise the priority traffic class.
because with no downloads running , only browsing takes ages and times out a lot.Please can you provide some specific sites that I can check out? ... besides MyBroadband.co.za which seems to be taking serious strain today.
MWB.
We'd rather not state the actual protocols as they will change over time, however for the most part activities related to browsing & messaging/mail compromise the priority traffic class.
because with no downloads running , only browsing takes ages and times out a lot.Please can you provide some specific sites that I can check out? ... besides MyBroadband.co.za which seems to be taking serious strain today.
MWB.
Gatecrasher
31-03-2010, 02:46 PM
Hi Mweb,
Sorry if this has been asked before. I signed up online just now, got a username and password. I have not used the account yet. It did not say anything about how I activate the account from tomorrow only.... or if the account is activated immediately, what I will be charged for half a day's access. Can you please enlighten?
Sorry if this has been asked before. I signed up online just now, got a username and password. I have not used the account yet. It did not say anything about how I activate the account from tomorrow only.... or if the account is activated immediately, what I will be charged for half a day's access. Can you please enlighten?
Rosaudio
31-03-2010, 02:51 PM
Hi Mweb,
Sorry if this has been asked before. I signed up online just now, got a username and password. I have not used the account yet. It did not say anything about how I activate the account from tomorrow only.... or if the account is activated immediately, what I will be charged for half a day's access. Can you please enlighten?
Eish.. you really should have researched this before signing up
Signups after the 15th of the month are charged at half the standard package price for that part-month.
MWB.
Sorry if this has been asked before. I signed up online just now, got a username and password. I have not used the account yet. It did not say anything about how I activate the account from tomorrow only.... or if the account is activated immediately, what I will be charged for half a day's access. Can you please enlighten?
Eish.. you really should have researched this before signing up
Signups after the 15th of the month are charged at half the standard package price for that part-month.
MWB.
Gatecrasher
31-03-2010, 02:56 PM
Eish.. you really should have researched this before signing up
This is a 70 page thread. Why does it not tell on the sign up page, and give an option to start tomorrow. I don't even need it right now.
This is a 70 page thread. Why does it not tell on the sign up page, and give an option to start tomorrow. I don't even need it right now.
MWEB
31-03-2010, 02:57 PM
Mr mweb man can you please tell us why pings to games.saix.net are so poor during the day? Why are local websites ping in the hundreds?Hi killadoob,
Will investigate, am also getting inconsistant responses from SAIX.
BTW just to verify, can you post some pings to say www.dstv.com (its on our network close to the IPC)
MWB.
Will investigate, am also getting inconsistant responses from SAIX.
BTW just to verify, can you post some pings to say www.dstv.com (its on our network close to the IPC)
MWB.
MWEB
31-03-2010, 03:00 PM
Sorry if this has been asked before. I signed up online just now, got a username and password. I have not used the account yet. It did not say anything about how I activate the account from tomorrow only.... or if the account is activated immediately, what I will be charged for half a day's access. Can you please enlighten?Hi Gatecrasher,
Will enquire with Client Services/Billing.
MWB.
Will enquire with Client Services/Billing.
MWB.
Auntpol
31-03-2010, 03:12 PM
ping saix.net
Pinging saix.net [196.25.1.200] with 32 bytes of data:
Reply from 196.25.1.200: bytes=32 time=50ms TTL=245
Reply from 196.25.1.200: bytes=32 time=48ms TTL=245
Reply from 196.25.1.200: bytes=32 time=48ms TTL=245
Reply from 196.25.1.200: bytes=32 time=51ms TTL=245
Ping statistics for 196.25.1.200:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 48ms, Maximum = 51ms, Average = 49ms
ping games.saix.net
Pinging games.saix.net [196.43.22.222] with 32 bytes of data:
Reply from 196.43.22.222: bytes=32 time=28ms TTL=245
Reply from 196.43.22.222: bytes=32 time=34ms TTL=245
Reply from 196.43.22.222: bytes=32 time=28ms TTL=245
Reply from 196.43.22.222: bytes=32 time=33ms TTL=245
Ping statistics for 196.43.22.222:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 34ms, Average = 30ms
ping dstv.com
Pinging dstv.com [196.28.65.142] with 32 bytes of data:
Reply from 196.28.65.142: bytes=32 time=35ms TTL=56
Reply from 196.28.65.142: bytes=32 time=29ms TTL=56
Reply from 196.28.65.142: bytes=32 time=33ms TTL=56
Reply from 196.28.65.142: bytes=32 time=30ms TTL=56
Ping statistics for 196.28.65.142:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 35ms, Average = 31ms
Im Situated in Pretoria , if that makes any difference.
Please can you provide some specific sites that I can check out? ... besides MyBroadband.co.za which seems to be taking serious strain today.
MWB.
Getting a lot of timeouts on my google searches and mygaming.co.za
and btw , I'm giving this feedback to help improve , I'll be supporting you guys to the end ^^
Pinging saix.net [196.25.1.200] with 32 bytes of data:
Reply from 196.25.1.200: bytes=32 time=50ms TTL=245
Reply from 196.25.1.200: bytes=32 time=48ms TTL=245
Reply from 196.25.1.200: bytes=32 time=48ms TTL=245
Reply from 196.25.1.200: bytes=32 time=51ms TTL=245
Ping statistics for 196.25.1.200:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 48ms, Maximum = 51ms, Average = 49ms
ping games.saix.net
Pinging games.saix.net [196.43.22.222] with 32 bytes of data:
Reply from 196.43.22.222: bytes=32 time=28ms TTL=245
Reply from 196.43.22.222: bytes=32 time=34ms TTL=245
Reply from 196.43.22.222: bytes=32 time=28ms TTL=245
Reply from 196.43.22.222: bytes=32 time=33ms TTL=245
Ping statistics for 196.43.22.222:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 34ms, Average = 30ms
ping dstv.com
Pinging dstv.com [196.28.65.142] with 32 bytes of data:
Reply from 196.28.65.142: bytes=32 time=35ms TTL=56
Reply from 196.28.65.142: bytes=32 time=29ms TTL=56
Reply from 196.28.65.142: bytes=32 time=33ms TTL=56
Reply from 196.28.65.142: bytes=32 time=30ms TTL=56
Ping statistics for 196.28.65.142:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 35ms, Average = 31ms
Im Situated in Pretoria , if that makes any difference.
Please can you provide some specific sites that I can check out? ... besides MyBroadband.co.za which seems to be taking serious strain today.
MWB.
Getting a lot of timeouts on my google searches and mygaming.co.za
and btw , I'm giving this feedback to help improve , I'll be supporting you guys to the end ^^
SabreWolfy
31-03-2010, 03:18 PM
<snip>
BTW just to verify, can you post some pings to say www.dstv.com (its on our network close to the IPC)
MWB.
Not sure if you meant this only for the OP, but results from my 384kbps line now for comparison:
--- www.dstv.co.za ping statistics ---
17 packets transmitted, 17 received, 0% packet loss, time 16022ms
rtt min/avg/max/mdev = 21.913/34.545/58.298/8.848 ms
BTW just to verify, can you post some pings to say www.dstv.com (its on our network close to the IPC)
MWB.
Not sure if you meant this only for the OP, but results from my 384kbps line now for comparison:
--- www.dstv.co.za ping statistics ---
17 packets transmitted, 17 received, 0% packet loss, time 16022ms
rtt min/avg/max/mdev = 21.913/34.545/58.298/8.848 ms
zs6cey
31-03-2010, 03:30 PM
Hi killadoob,
Will investigate, am also getting inconsistant responses from SAIX.
BTW just to verify, can you post some pings to say www.dstv.com (its on our network close to the IPC)
MWB.
Pinging dstv.com [196.28.65.142] with 32 bytes of data:
Reply from 196.28.65.142: bytes=32 time=72ms TTL=56
Reply from 196.28.65.142: bytes=32 time=102ms TTL=56
Reply from 196.28.65.142: bytes=32 time=105ms TTL=56
Reply from 196.28.65.142: bytes=32 time=128ms TTL=56
Ping statistics for 196.28.65.142:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 72ms, Maximum = 128ms, Average = 101ms
From Durban
Will investigate, am also getting inconsistant responses from SAIX.
BTW just to verify, can you post some pings to say www.dstv.com (its on our network close to the IPC)
MWB.
Pinging dstv.com [196.28.65.142] with 32 bytes of data:
Reply from 196.28.65.142: bytes=32 time=72ms TTL=56
Reply from 196.28.65.142: bytes=32 time=102ms TTL=56
Reply from 196.28.65.142: bytes=32 time=105ms TTL=56
Reply from 196.28.65.142: bytes=32 time=128ms TTL=56
Ping statistics for 196.28.65.142:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 72ms, Maximum = 128ms, Average = 101ms
From Durban
MWEB
31-03-2010, 03:35 PM
Hi Mweb,
Sorry if this has been asked before. I signed up online just now, got a username and password. I have not used the account yet. It did not say anything about how I activate the account from tomorrow only.... or if the account is activated immediately, what I will be charged for half a day's access. Can you please enlighten?Hi Gatecrasher,
Please check your PM.
MWB.
Sorry if this has been asked before. I signed up online just now, got a username and password. I have not used the account yet. It did not say anything about how I activate the account from tomorrow only.... or if the account is activated immediately, what I will be charged for half a day's access. Can you please enlighten?Hi Gatecrasher,
Please check your PM.
MWB.
Gatecrasher
31-03-2010, 03:50 PM
Hi Gatecrasher,
Please check your PM.
MWB.
Thanks for sorting things out so quickly.
Much appreciated.
Please check your PM.
MWB.
Thanks for sorting things out so quickly.
Much appreciated.
Fjorko
31-03-2010, 04:07 PM
Thanks for sorting things out so quickly.
Much appreciated.
Hi
What's the deal - I may also sign up tonight, so will I be billed for 1/4 day or only from tommorrow ?
Much appreciated.
Hi
What's the deal - I may also sign up tonight, so will I be billed for 1/4 day or only from tommorrow ?
Gatecrasher
31-03-2010, 04:14 PM
Hi
What's the deal - I may also sign up tonight, so will I be billed for 1/4 day or only from tommorrow ?
Best to wait until tomorrow. Fortunately, I haven't used the account so they will credit me with the half-month payment.
You either pay a full month or half a month. Not pro-rata if you sign up early.
What's the deal - I may also sign up tonight, so will I be billed for 1/4 day or only from tommorrow ?
Best to wait until tomorrow. Fortunately, I haven't used the account so they will credit me with the half-month payment.
You either pay a full month or half a month. Not pro-rata if you sign up early.
ghambit
31-03-2010, 04:19 PM
Hi
New to the forums, would just like to start of with saying that been with MWeb for a week now and it has been a blast. Had little ups and downs but overall awesome experience. Great job guys and keep it up! ;)
I was just wondering about something, I've signed up for the 512kb package and still haven't received the line upgrade. Did I miss something? Will the line upgrades only happen from the 1st of April? Or does it just take a while before migration takes place from Telkom to Mweb?
Thanks :)
New to the forums, would just like to start of with saying that been with MWeb for a week now and it has been a blast. Had little ups and downs but overall awesome experience. Great job guys and keep it up! ;)
I was just wondering about something, I've signed up for the 512kb package and still haven't received the line upgrade. Did I miss something? Will the line upgrades only happen from the 1st of April? Or does it just take a while before migration takes place from Telkom to Mweb?
Thanks :)
pjoub06
31-03-2010, 04:21 PM
Best to wait until tomorrow. Fortunately, I haven't used the account so they will credit me with the half-month payment.
You either pay a full month or half a month. Not pro-rata if you sign up early.
Wtf?!!? I just spoke to a lady at mweb who said that I will be billed pro-rata (signed up yesterday). Am I gonna pay for half a month now just for 1/2 day of access?
You either pay a full month or half a month. Not pro-rata if you sign up early.
Wtf?!!? I just spoke to a lady at mweb who said that I will be billed pro-rata (signed up yesterday). Am I gonna pay for half a month now just for 1/2 day of access?
Gatecrasher
31-03-2010, 04:39 PM
Wtf?!!? I just spoke to a lady at mweb who said that I will be billed pro-rata (signed up yesterday). Am I gonna pay for half a month now just for 1/2 day of access?
MWeb idea of pro-rata is 50% of the monthly fee if you join after the 15th of the month. Something they should make very clear on their signup page. There should also be an explicit option to join as of the 1st of the following month.
MWeb idea of pro-rata is 50% of the monthly fee if you join after the 15th of the month. Something they should make very clear on their signup page. There should also be an explicit option to join as of the 1st of the following month.
MWEB
31-03-2010, 04:41 PM
Something they should make very clear on their signup pageHi Gatecrasher,
Already been escalated to the appropriate people.
MWB.
Already been escalated to the appropriate people.
MWB.
MWEB
31-03-2010, 04:44 PM
Wtf?!!? I just spoke to a lady at mweb who said that I will be billed pro-rata (signed up yesterday). Am I gonna pay for half a month now just for 1/2 day of access?Hi pjoub06,
Well it depends on which package you have signed up for. Please check ...
http://mybroadband.co.za/vb/showthread.php?221747-MWEB-Uncapped-ADSL-Official-Q-amp-A&p=3755211&viewfull=1#post3755211
MWB.
Well it depends on which package you have signed up for. Please check ...
http://mybroadband.co.za/vb/showthread.php?221747-MWEB-Uncapped-ADSL-Official-Q-amp-A&p=3755211&viewfull=1#post3755211
MWB.
MWEB
31-03-2010, 04:52 PM
I'm giving this feedback to help improveHi Auntpol,
We've done a bit of investigating and it looks like our MetroE fibres into SAIX are running clean and error free. The sporadic jumps in latency & occasional bouts of packet loss (e.g. games.saix.net) seem to be eminating from within SAIX's network. Will see if we can escalated to them.
MWB.
We've done a bit of investigating and it looks like our MetroE fibres into SAIX are running clean and error free. The sporadic jumps in latency & occasional bouts of packet loss (e.g. games.saix.net) seem to be eminating from within SAIX's network. Will see if we can escalated to them.
MWB.
pjoub06
31-03-2010, 04:53 PM
Hi pjoub06,
Well it depends on which package you have signed up for. Please check ...
http://mybroadband.co.za/vb/showthread.php?221747-MWEB-Uncapped-ADSL-Official-Q-amp-A&p=3755211&viewfull=1#post3755211
MWB.
Great (not)...I dont remember saying when the service should be activated? Or am I just forgetful? But paying R260 for a couple of hours is ridiculous!!!!
Well it depends on which package you have signed up for. Please check ...
http://mybroadband.co.za/vb/showthread.php?221747-MWEB-Uncapped-ADSL-Official-Q-amp-A&p=3755211&viewfull=1#post3755211
MWB.
Great (not)...I dont remember saying when the service should be activated? Or am I just forgetful? But paying R260 for a couple of hours is ridiculous!!!!
Grouch
31-03-2010, 05:00 PM
I have been getting terrible speeds on my 4 Meg account for the last day or two.
Anybody else has the same problem?
http://www.speedtest.net/result/767155208.png
Anybody else has the same problem?
http://www.speedtest.net/result/767155208.png
TonyA
31-03-2010, 05:14 PM
I'm also getting extremely slow speeds on a 4mb line. See previous posts.
pjoub06
31-03-2010, 05:17 PM
Im downloading at 10kb/s on my 4mb line with nothing else going on. And im paying R260 for one day of this BS!
lizl
31-03-2010, 05:19 PM
How do I get through to check my order, I have now been on the phone for 40 minutes without much luck
MWEB
31-03-2010, 05:25 PM
Im downloading at 10kb/s on my 4mb line with nothing else going one. And im paying R260 for one day of this BS!Hi pjoub06,
What is your location (city/suburb)? ... can PM me. This is certainly not normal, my 4Mbps test lines in JHB are performing well.
PS: Grouch & TonyA I see you are not located in the same city, am trying to look for a common pattern.
MWB.
What is your location (city/suburb)? ... can PM me. This is certainly not normal, my 4Mbps test lines in JHB are performing well.
PS: Grouch & TonyA I see you are not located in the same city, am trying to look for a common pattern.
MWB.
Grouch
31-03-2010, 05:25 PM
Im downloading at 10kb/s on my 4mb line with nothing else going on. And im paying R260 for one day of this BS!
I am getting 15KB/s from Steam. My game has been downloading since Saterday???
I am getting 15KB/s from Steam. My game has been downloading since Saterday???
Grouch
31-03-2010, 05:27 PM
Hi pjoub06,
What is your location (city/suburb)? ... can PM me. This is certainly not normal, my 4Mbps test lines in JHB are performing well.
PS: Grouch & TonyA I see you are not located in the same city, am trying to look for a common pattern.
MWB.
I am in Pretoria/Montana Park.
What is your location (city/suburb)? ... can PM me. This is certainly not normal, my 4Mbps test lines in JHB are performing well.
PS: Grouch & TonyA I see you are not located in the same city, am trying to look for a common pattern.
MWB.
I am in Pretoria/Montana Park.
MWEB
31-03-2010, 05:28 PM
I am getting 15KB/s from Steam. My game has been downloading since Saterday???Hi Grouch,
Can you provide an IP for the server?
MWB.
Can you provide an IP for the server?
MWB.
Grouch
31-03-2010, 05:31 PM
Hi Grouch,
Can you provide an IP for the server?
MWB.
Image PID Address Send (B/sec) Receive (B/sec) Total (B/sec)
Steam.exe 248 193.34.51.3 28 22,361 22,389
Can you provide an IP for the server?
MWB.
Image PID Address Send (B/sec) Receive (B/sec) Total (B/sec)
Steam.exe 248 193.34.51.3 28 22,361 22,389
pjoub06
31-03-2010, 05:35 PM
Hi pjoub06,
What is your location (city/suburb)? ... can PM me. This is certainly not normal, my 4Mbps test lines in JHB are performing well.
PS: Grouch & TonyA I see you are not located in the same city, am trying to look for a common pattern.
MWB.
Hey,
Im in Stellenbosch (CT). All my downloads are timing out and I have to pause/start them the whole time to get them going again. Now the download speed is higher but still freezing the whole time.
What is your location (city/suburb)? ... can PM me. This is certainly not normal, my 4Mbps test lines in JHB are performing well.
PS: Grouch & TonyA I see you are not located in the same city, am trying to look for a common pattern.
MWB.
Hey,
Im in Stellenbosch (CT). All my downloads are timing out and I have to pause/start them the whole time to get them going again. Now the download speed is higher but still freezing the whole time.
Auntpol
31-03-2010, 06:25 PM
To be honest , Just from the amount of Customer Support Mweb is providing on these forums compared to the other ISPs they are already winning this battle. People like attention , specially when things go wrong.
Yagan
31-03-2010, 06:51 PM
I just signed up with Mweb and i'm getting full line speed in Midrand.
Seblat5ch
31-03-2010, 07:38 PM
its 7:35 and im downloading at 150KB/s-206KB/s on a 4 meg line this is not fair. Im paying R500+- for UNCAPPED 4mb/s = "download as much as u want." im in joburg and i would like to know can I plz get my usual 400KB/s back ???
Rosaudio
31-03-2010, 07:45 PM
its 7:35 and im downloading at 150KB/s-206KB/s on a 4 meg line this is not fair. Im paying R500+- for UNCAPPED 4mb/s = "download as much as u want." im in joburg and i would like to know can I plz get my usual 400KB/s back ???
Stop complaining. If you want full speed all the time, go and buy one of those R3000pm Vodacom accounts :mad:
Stop complaining. If you want full speed all the time, go and buy one of those R3000pm Vodacom accounts :mad:
hambone
31-03-2010, 07:54 PM
its 7:35 and im downloading at 150KB/s-206KB/s on a 4 meg line this is not fair. Im paying R500+- for UNCAPPED 4mb/s = "download as much as u want." im in joburg and i would like to know can I plz get my usual 400KB/s back ???
How are you downloading? MWEB has stated (numerous times) that this is a shaped service, and that "unpopular" protocols will only be at full speed when capacity at that time allows it. The time is not concrete and never will be.
How are you downloading? MWEB has stated (numerous times) that this is a shaped service, and that "unpopular" protocols will only be at full speed when capacity at that time allows it. The time is not concrete and never will be.
MWEB
31-03-2010, 08:48 PM
Hi Grouch, TonyA, Auntpol, pjoub06,
We can find no reason in our network why your (assume 4096) services would perform worse than any of the others who are performing satisfactorily. The assumption would be there is something amiss with your local setup or there is an issue in your exchange/regional area. I suggest ...
1. Make sure you have no proxy servers configured in any of the browsers you use
2. I know it sounds corny, but try turing off your router for ~3 min and then power it on again. This will have the effect of re-establishing your session on all levels (auth, IP alloc, bw mgmt etc.)
3. Next please contact our technical call centre on 0860 11 22 52 so that they may assist you with some basic troubleshoot e.g. check line performance etc.
4. If the problem still persists, we would need to enquire with Telkom if there are any issues on the ADSL access network in your exchange area/region
MWB.
We can find no reason in our network why your (assume 4096) services would perform worse than any of the others who are performing satisfactorily. The assumption would be there is something amiss with your local setup or there is an issue in your exchange/regional area. I suggest ...
1. Make sure you have no proxy servers configured in any of the browsers you use
2. I know it sounds corny, but try turing off your router for ~3 min and then power it on again. This will have the effect of re-establishing your session on all levels (auth, IP alloc, bw mgmt etc.)
3. Next please contact our technical call centre on 0860 11 22 52 so that they may assist you with some basic troubleshoot e.g. check line performance etc.
4. If the problem still persists, we would need to enquire with Telkom if there are any issues on the ADSL access network in your exchange area/region
MWB.
Lino
31-03-2010, 09:04 PM
MWEB I have just signed up now for your service.
Rosaudio
31-03-2010, 09:07 PM
MWEB I have just signed up now for your service.
:erm: You were charged what?
:erm: You were charged what?
Fjorko
31-03-2010, 09:09 PM
MWEB - I want to sign up this evening, but will I only be billed tomorrow for April ? If not - then I will need to wait for tomorrow...
Thanks
Thanks
TonyA
31-03-2010, 09:09 PM
OK Thanks MWEB will give your suggestions a try!
Lino
31-03-2010, 09:09 PM
Pro rated and for next month. At the moment Axxess is running at 14kbps and MWEB is at 35kbps.
PeterCH
31-03-2010, 09:10 PM
All these n00bs joining MWEB. The South African version of Eternal September (http://en.wikipedia.org/wiki/Eternal_September) is afoot.
:D:D:D;)
:D:D:D;)
Rosaudio
31-03-2010, 09:14 PM
Pro rated and for next month. At the moment Axxess is running at 14kbps and MWEB is at 35kbps.
Pro rated as in, charged 50% of the full price for a month... for only 3 hours?
Pro rated as in, charged 50% of the full price for a month... for only 3 hours?
gregmcc
31-03-2010, 09:43 PM
fyi -I signed up today but since I only want it activated from tomorrow (as don't want to pay R200 odd for a few hours) they said they will only create my account tomorrow and phone me back with the details.
From my understanding if the account is created on the system today you will changed 50% pro-rata.
From my understanding if the account is created on the system today you will changed 50% pro-rata.
SabreWolfy
31-03-2010, 11:01 PM
its 7:35 and im downloading at 150KB/s-206KB/s on a 4 meg line this is not fair. Im paying R500+- for UNCAPPED 4mb/s = "download as much as u want." im in joburg and i would like to know can I plz get my usual 400KB/s back ???
Surely this is not necessarily exclusively MWeb's "fault"? There could be any number of reasons why the download is not at "max" speed. The Telkom "last mile" of cable, the Telkom exchange, congestion anywhere between you and the source, shaping your side, shaping at the source, server load at the source, dirty ADSL cable, weather?
My understanding is that ADSL is a "best effort" service -- if you do somehow always manage to get 400kb/s 24/7/365, consider yourself exceptionally lucky. Considering all the technicalities involved from source to target, I'm often amazed that it works at all ;)
Surely this is not necessarily exclusively MWeb's "fault"? There could be any number of reasons why the download is not at "max" speed. The Telkom "last mile" of cable, the Telkom exchange, congestion anywhere between you and the source, shaping your side, shaping at the source, server load at the source, dirty ADSL cable, weather?
My understanding is that ADSL is a "best effort" service -- if you do somehow always manage to get 400kb/s 24/7/365, consider yourself exceptionally lucky. Considering all the technicalities involved from source to target, I'm often amazed that it works at all ;)
milomak
01-04-2010, 01:35 AM
killa, seeing as you do not know this; i have posted in a number of threads
killa - i didn't realise you didn't know mweb has their own network. i saw you mention IS with respect to them a couple of times but thought you meant that general internet infrastructure was affected.
mweb is tier-1. hence why i have thrown my money at them. they knew what they were doing. Or at least they have a better idea of what they are doing as opposed to the ISPs that have reacted to the news that has rocked the internet world in SA.
killa - i didn't realise you didn't know mweb has their own network. i saw you mention IS with respect to them a couple of times but thought you meant that general internet infrastructure was affected.
mweb is tier-1. hence why i have thrown my money at them. they knew what they were doing. Or at least they have a better idea of what they are doing as opposed to the ISPs that have reacted to the news that has rocked the internet world in SA.
Grouch
01-04-2010, 04:34 AM
Hi Grouch, TonyA, Auntpol, pjoub06,
We can find no reason in our network why your (assume 4096) services would perform worse than any of the others who are performing satisfactorily. The assumption would be there is something amiss with your local setup or there is an issue in your exchange/regional area. I suggest ...
1. Make sure you have no proxy servers configured in any of the browsers you use
2. I know it sounds corny, but try turing off your router for ~3 min and then power it on again. This will have the effect of re-establishing your session on all levels (auth, IP alloc, bw mgmt etc.)
3. Next please contact our technical call centre on 0860 11 22 52 so that they may assist you with some basic troubleshoot e.g. check line performance etc.
4. If the problem still persists, we would need to enquire with Telkom if there are any issues on the ADSL access network in your exchange area/region
MWB.
Here is a local speed test: http://www.speedtest.net/result/767783762.png
Here is an international speed test after I powered down the roouter for about 10 mins: http://www.speedtest.net/result/767791512.png
We can find no reason in our network why your (assume 4096) services would perform worse than any of the others who are performing satisfactorily. The assumption would be there is something amiss with your local setup or there is an issue in your exchange/regional area. I suggest ...
1. Make sure you have no proxy servers configured in any of the browsers you use
2. I know it sounds corny, but try turing off your router for ~3 min and then power it on again. This will have the effect of re-establishing your session on all levels (auth, IP alloc, bw mgmt etc.)
3. Next please contact our technical call centre on 0860 11 22 52 so that they may assist you with some basic troubleshoot e.g. check line performance etc.
4. If the problem still persists, we would need to enquire with Telkom if there are any issues on the ADSL access network in your exchange area/region
MWB.
Here is a local speed test: http://www.speedtest.net/result/767783762.png
Here is an international speed test after I powered down the roouter for about 10 mins: http://www.speedtest.net/result/767791512.png
Pariah
01-04-2010, 06:54 AM
These past few days my torrents havnt run at full speed, but still fast compared to any other uncapped isp i used, i still feel mweb is currently the best uncapped solution in this price range. Im just so happy i can have uncapped for this price, months ago this would of cost thousands
Penquin
01-04-2010, 08:03 AM
Decent pings last night. I like. :) My ping to SGS averaged about 65 while playing BC2 with a couple op spikes to 110ish during the evening. Still not there yet, but good progress.
limnos
01-04-2010, 08:24 AM
Can't believe how slow rapidshare is downloading at!
gregmcc
01-04-2010, 09:08 AM
fyi -I signed up today but since I only want it activated from tomorrow (as don't want to pay R200 odd for a few hours) they said they will only create my account tomorrow and phone me back with the details.
True to their word - Got a call first thing this morning with my account details. Am impressed so far.
True to their word - Got a call first thing this morning with my account details. Am impressed so far.
luxe
01-04-2010, 09:17 AM
Hi,
Checked my graph on utorrent this morning, hit 205kb/s around midnight, then it dropped DRAMATICALLY to 25kb/s from 3am - and has stayed that way since.
Open the pipes...my ass.
Checked my graph on utorrent this morning, hit 205kb/s around midnight, then it dropped DRAMATICALLY to 25kb/s from 3am - and has stayed that way since.
Open the pipes...my ass.
muzzling
01-04-2010, 09:29 AM
So I signed up this morning and it seems theres a big delay in generating new accounts in their system. It's been 1 hour and still not able to use the account.
killadoob
01-04-2010, 09:34 AM
Hi,
Checked my graph on utorrent this morning, hit 205kb/s around midnight, then it dropped DRAMATICALLY to 25kb/s from 3am - and has stayed that way since.
Open the pipes...my ass.
Dude just because you are downloading a torrent does not mean you will always get max speed. Torrents are dependent on others giving you the speed and it may have happened that not many seeders were giving you the requires bandwidth.
I think judging speeds by torrents is not always the best idea's. Load up some nzb's rather with something like astraweb to get spot on results.
Checked my graph on utorrent this morning, hit 205kb/s around midnight, then it dropped DRAMATICALLY to 25kb/s from 3am - and has stayed that way since.
Open the pipes...my ass.
Dude just because you are downloading a torrent does not mean you will always get max speed. Torrents are dependent on others giving you the speed and it may have happened that not many seeders were giving you the requires bandwidth.
I think judging speeds by torrents is not always the best idea's. Load up some nzb's rather with something like astraweb to get spot on results.
Auntpol
01-04-2010, 09:35 AM
Open the pipes...my ass.
My account was full speed from around 12:50 last night. I'm very happy :D , Even now at 9:35 its running at over 50% speed , Which is really decent compared to other days.
My account was full speed from around 12:50 last night. I'm very happy :D , Even now at 9:35 its running at over 50% speed , Which is really decent compared to other days.
johnjm
01-04-2010, 09:59 AM
Hi,
Checked my graph on utorrent this morning, hit 205kb/s around midnight, then it dropped DRAMATICALLY to 25kb/s from 3am - and has stayed that way since.
Open the pipes...my ass.
As I speak im getting 200kb/s consistently. It depends on your torrent seeding etc.
Checked my graph on utorrent this morning, hit 205kb/s around midnight, then it dropped DRAMATICALLY to 25kb/s from 3am - and has stayed that way since.
Open the pipes...my ass.
As I speak im getting 200kb/s consistently. It depends on your torrent seeding etc.
mystic007
01-04-2010, 10:10 AM
Hi MDE,
It is dependant on network load. The situation will improve in a day or two as additional capacity is bought online, however this does not mean one is guaranteed line speed all the time. You should achieve best performance in the late evening/early mornings when (priority traffic) load is at its least.
MWB.
MWEB - Has the additional capacity been delivered by the provider as they promised?
It is dependant on network load. The situation will improve in a day or two as additional capacity is bought online, however this does not mean one is guaranteed line speed all the time. You should achieve best performance in the late evening/early mornings when (priority traffic) load is at its least.
MWB.
MWEB - Has the additional capacity been delivered by the provider as they promised?
ShirazSuleman
01-04-2010, 10:28 AM
Is anyone currently being throttled on normal HTTP downloads? (not from Rapidshare etc.)
semaphore
01-04-2010, 10:30 AM
Is anyone currently being throttled on normal HTTP downloads? (not from Rapidshare etc.)
No.
@mystic007 - according to there facebook group, it looks as additional capacity has been switched on.
No.
@mystic007 - according to there facebook group, it looks as additional capacity has been switched on.
bbabraham
01-04-2010, 10:30 AM
To MWEB
I'm an existing MWeb customer who gets 5GB at 512k for R299 per month.
Since it would not cost more money to upgrade to 512k uncapped (R299), I received an email on 18 March saying that I would be upgraded automatically. I was under the impression that the upgrade would take effect from today (1st of the month) but my ADSL Usage page shows that I have 5GB for this month once again. I know of people who were automatically upgraded when the service went live.
Is it possible to find out when exactly I will be upgraded and is it possible to speed up this process as I don't think it would be fair to pay R299 for 5GB this month when uncapped is the same price. I noticed that the only capped options now are 1, 2 and 3GB anyway.
Thank you for this industry shaking service and hope to hear from you soon,
bbabraham
I'm an existing MWeb customer who gets 5GB at 512k for R299 per month.
Since it would not cost more money to upgrade to 512k uncapped (R299), I received an email on 18 March saying that I would be upgraded automatically. I was under the impression that the upgrade would take effect from today (1st of the month) but my ADSL Usage page shows that I have 5GB for this month once again. I know of people who were automatically upgraded when the service went live.
Is it possible to find out when exactly I will be upgraded and is it possible to speed up this process as I don't think it would be fair to pay R299 for 5GB this month when uncapped is the same price. I noticed that the only capped options now are 1, 2 and 3GB anyway.
Thank you for this industry shaking service and hope to hear from you soon,
bbabraham
ShirazSuleman
01-04-2010, 10:34 AM
That's weird because I am throttled down to 10-15 KB on a 384 line.
absk300
01-04-2010, 10:49 AM
That's weird because I am throttled down to 10-15 KB on a 384 line.
that is half your line/package speed. 200kb/s is also half the 4meg line/package speed. thus like for like i guess.
that is half your line/package speed. 200kb/s is also half the 4meg line/package speed. thus like for like i guess.
rambo919
01-04-2010, 11:22 AM
for 4MB users i can understand that kind of throttling but halving a 384 line's speed is just plain nasty
haytrop
01-04-2010, 11:23 AM
Hi
I would just like to tell everyone that is planning on using this for games it is a NO GO - I am using a 4Mb Line , ISP = axxess.co.za ( Backbone = Internet Solutions , IS )
For Gaming The Ping sits at 100 - 120 constant. For downloading i used to get 450Kb/s now i get 300Kb/s
And for Torrents maybe 200Kb/s Max with Thousands of seeders and peers.
These Accounts are NOT Gaming ACCOUNTS - They are Shaped - They are For Browsing with speed and accessing Email at speed and some Downloading - NOT GAMING.
Mweb , Axxess , Openweb , Afrihost - DON'T BE DUMB ALL THE ISPS WILL BE THE SAME
I would just like to tell everyone that is planning on using this for games it is a NO GO - I am using a 4Mb Line , ISP = axxess.co.za ( Backbone = Internet Solutions , IS )
For Gaming The Ping sits at 100 - 120 constant. For downloading i used to get 450Kb/s now i get 300Kb/s
And for Torrents maybe 200Kb/s Max with Thousands of seeders and peers.
These Accounts are NOT Gaming ACCOUNTS - They are Shaped - They are For Browsing with speed and accessing Email at speed and some Downloading - NOT GAMING.
Mweb , Axxess , Openweb , Afrihost - DON'T BE DUMB ALL THE ISPS WILL BE THE SAME
zs6cey
01-04-2010, 11:24 AM
That's weird because I am throttled down to 10-15 KB on a 384 line.
We are getting the same on our MWEB business line.
We are getting the same on our MWEB business line.
Pariah
01-04-2010, 11:26 AM
Hi
I would just like to tell everyone that is planning on using this for games it is a NO GO - I am using a 4Mb Line , ISP = axxess.co.za
For Gaming The Ping sits at 100 - 120 constant. For downloading i used to get 450Kb/s now i get 300Kb/s
And for Torrents maybe 200Kb/s Max with Thousands of seeders and peers.
These Accounts are NOT Gaming ACCOUNTS - They are Shaped - They are For Browsing with speed and accessing Email at speed and some Downloading - NOT GAMING.
Strange, i have no issues online, i play cod4, bf bc2 , wow, no issues
I would just like to tell everyone that is planning on using this for games it is a NO GO - I am using a 4Mb Line , ISP = axxess.co.za
For Gaming The Ping sits at 100 - 120 constant. For downloading i used to get 450Kb/s now i get 300Kb/s
And for Torrents maybe 200Kb/s Max with Thousands of seeders and peers.
These Accounts are NOT Gaming ACCOUNTS - They are Shaped - They are For Browsing with speed and accessing Email at speed and some Downloading - NOT GAMING.
Strange, i have no issues online, i play cod4, bf bc2 , wow, no issues
Pariah
01-04-2010, 11:27 AM
This is mweb not axxess
rsd
01-04-2010, 11:31 AM
Hi
I would just like to tell everyone that is planning on using this for games it is a NO GO - I am using a 4Mb Line , ISP = axxess.co.za
For Gaming The Ping sits at 100 - 120 constant. For downloading i used to get 450Kb/s now i get 300Kb/s
And for Torrents maybe 200Kb/s Max with Thousands of seeders and peers.
These Accounts are NOT Gaming ACCOUNTS - They are Shaped - They are For Browsing with speed and accessing Email at speed and some Downloading - NOT GAMING.
MWeb - would you consider giving gaming traffic priority at some point? It doesn't use massive amounts of bandwidth and needs low latency.
I would just like to tell everyone that is planning on using this for games it is a NO GO - I am using a 4Mb Line , ISP = axxess.co.za
For Gaming The Ping sits at 100 - 120 constant. For downloading i used to get 450Kb/s now i get 300Kb/s
And for Torrents maybe 200Kb/s Max with Thousands of seeders and peers.
These Accounts are NOT Gaming ACCOUNTS - They are Shaped - They are For Browsing with speed and accessing Email at speed and some Downloading - NOT GAMING.
MWeb - would you consider giving gaming traffic priority at some point? It doesn't use massive amounts of bandwidth and needs low latency.
gregmcc
01-04-2010, 11:32 AM
i got my account details from mweb but the password they gave me is the lamest of passwords. 654321 - I hope they're not giving that out to all their customers. How do I go about changing it now - do they have a client zone I can logon to and change my details/ view my usage etc?
Update: Ok - found the my account setup on the mail page. Now the problem is when I signed up I didnt want a mweb account. so i've signed into the my account using my gmail account - how do I now link it to my mweb customer number?
Update: Ok - found the my account setup on the mail page. Now the problem is when I signed up I didnt want a mweb account. so i've signed into the my account using my gmail account - how do I now link it to my mweb customer number?
lizl
01-04-2010, 11:36 AM
How are we supposed to speak to anyone at Mweb-- I have been holding on for 95 minutes so far!!!
zs6cey
01-04-2010, 11:38 AM
for 4MB users i can understand that kind of throttling but halving a 384 line's speed is just plain nasty
I think that, with all new new sign-ups this morning, they are taking strain as it is really bad today.
I think that, with all new new sign-ups this morning, they are taking strain as it is really bad today.
zs6cey
01-04-2010, 11:39 AM
I think that, with all new new sign-ups this morning, they are taking strain as it is really bad today.
http://www.speedtest.net/result/768070346.png (http://www.speedtest.net)
http://www.speedtest.net/result/768070346.png (http://www.speedtest.net)
MWEB
01-04-2010, 11:39 AM
So I signed up this morning and it seems theres a big delay in generating new accounts in their system. It's been 1 hour and still not able to use the account.Hi muzzling,
Apologies, we are running long provisioning queues atm due the to overwhelming demand for signups today so there will be some delay.
MWB.
Apologies, we are running long provisioning queues atm due the to overwhelming demand for signups today so there will be some delay.
MWB.
MWEB
01-04-2010, 11:46 AM
Checked my graph on utorrent this morning, hit 205kb/s around midnight, then it dropped DRAMATICALLY to 25kb/s from 3am - and has stayed that way since.Hi luxe,
There we no changes made or issues on our network during the night. Can you confirm nothing changed in your local setup/environment?
MWB.
There we no changes made or issues on our network during the night. Can you confirm nothing changed in your local setup/environment?
MWB.
muzzling
01-04-2010, 11:48 AM
Hi muzzling,
Apologies, we are running long provisioning queues atm due the to overwhelming demand for signups today so there will be some delay.
MWB.
Thanks, I am up and running now. Where can I log in to check my usage, account details, etc?
Apologies, we are running long provisioning queues atm due the to overwhelming demand for signups today so there will be some delay.
MWB.
Thanks, I am up and running now. Where can I log in to check my usage, account details, etc?
pjjdp
01-04-2010, 11:50 AM
MWEB - Has the additional capacity been delivered by the provider as they promised?
+1
I spoke to technical support. They had no clue. Just opened a case. Will see what's happening.
My torrents are running @ .8 down and 4 up.
+1
I spoke to technical support. They had no clue. Just opened a case. Will see what's happening.
My torrents are running @ .8 down and 4 up.
pjjdp
01-04-2010, 11:52 AM
that is half your line/package speed. 200kb/s is also half the 4meg line/package speed. thus like for like i guess.
I'm wishing for half speed at this stage on my 512 account
I'm wishing for half speed at this stage on my 512 account
rsd
01-04-2010, 12:01 PM
I'm wishing for half speed at this stage on my 512 account
Why would you gauge your line speed using torrents on a shaped account during business hours? If the shaping is operating correctly they should be crawling.
Why would you gauge your line speed using torrents on a shaped account during business hours? If the shaping is operating correctly they should be crawling.
ShirazSuleman
01-04-2010, 12:25 PM
that is half your line/package speed. 200kb/s is also half the 4meg line/package speed. thus like for like i guess.
Firstly, my line speed works out to around 46KB/s so 10-15 KB/s is hardly half. And secondly, from what I understand, during the day, HTTP is given priority (I am not downloading from Rapidshare or any hosting site). My speedtest is maxing at 15KB/s.
Firstly, my line speed works out to around 46KB/s so 10-15 KB/s is hardly half. And secondly, from what I understand, during the day, HTTP is given priority (I am not downloading from Rapidshare or any hosting site). My speedtest is maxing at 15KB/s.
ShirazSuleman
01-04-2010, 12:26 PM
We are getting the same on our MWEB business line.
Which area are you from?
Which area are you from?
zs6cey
01-04-2010, 12:30 PM
Which area are you from?
Durban. It is really slow today.
Durban. It is really slow today.
hambone
01-04-2010, 12:31 PM
MWeb - would you consider giving gaming traffic priority at some point? It doesn't use massive amounts of bandwidth and needs low latency.
The facebook fan page says they are developing a product specifically designed for gaming. I think that is still a long time coming though.
Thanks, I am up and running now. Where can I log in to check my usage, account details, etc?
http://www.mweb.co.za/services/myaccount/
The facebook fan page says they are developing a product specifically designed for gaming. I think that is still a long time coming though.
Thanks, I am up and running now. Where can I log in to check my usage, account details, etc?
http://www.mweb.co.za/services/myaccount/
MWEB
01-04-2010, 12:45 PM
Durban. It is really slow today.Hi zs6cey,
I'll ask engineering to enquire with Telkom if there are any issues on the ADSL access network in KZN. Once it gets to MWEB's network you should recieve the exact same expereince as from any other location.
MWB.
I'll ask engineering to enquire with Telkom if there are any issues on the ADSL access network in KZN. Once it gets to MWEB's network you should recieve the exact same expereince as from any other location.
MWB.
gregmcc
01-04-2010, 12:46 PM
http://www.mweb.co.za/services/myaccount/
I've signed up using my own email address - so now how do I link that to my mweb customer no as currently there's nothing under myaccount
I've signed up using my own email address - so now how do I link that to my mweb customer no as currently there's nothing under myaccount
Lightscribe
01-04-2010, 12:49 PM
Hi
I would just like to tell everyone that is planning on using this for games it is a NO GO - I am using a 4Mb Line , ISP = axxess.co.za ( Backbone = Internet Solutions , IS )
For Gaming The Ping sits at 100 - 120 constant. For downloading i used to get 450Kb/s now i get 300Kb/s
And for Torrents maybe 200Kb/s Max with Thousands of seeders and peers.
These Accounts are NOT Gaming ACCOUNTS - They are Shaped - They are For Browsing with speed and accessing Email at speed and some Downloading - NOT GAMING.
Mweb , Axxess , Openweb , Afrihost - DON'T BE DUMB ALL THE ISPS WILL BE THE SAME
Don't be dumb yourself. Provide proof that all the ISPs mentioned, perform poorly for all the online games.
Use the MyConnectionPC program, running constant tests on each ISP for at least 1 month.
I would love to see the results.
Hi luxe,
There we no changes made or issues on our network during the night. Can you confirm nothing changed in your local setup/environment?
MWB.
I was using my telkom account from 12 last night and had the same problems at around that time, whilst trying to game.
The facebook fan page says they are developing a product specifically designed for gaming. I think that is still a long time coming though.
Please confirm MWEB, the timeline expected for more gaming related uncapped packages.
My ping to Lindenlabs' Secondlife servers San Francisco, with DigiChilli, was always around 400-500, just as with telkom. Anything better than that will make me smile.
I would just like to tell everyone that is planning on using this for games it is a NO GO - I am using a 4Mb Line , ISP = axxess.co.za ( Backbone = Internet Solutions , IS )
For Gaming The Ping sits at 100 - 120 constant. For downloading i used to get 450Kb/s now i get 300Kb/s
And for Torrents maybe 200Kb/s Max with Thousands of seeders and peers.
These Accounts are NOT Gaming ACCOUNTS - They are Shaped - They are For Browsing with speed and accessing Email at speed and some Downloading - NOT GAMING.
Mweb , Axxess , Openweb , Afrihost - DON'T BE DUMB ALL THE ISPS WILL BE THE SAME
Don't be dumb yourself. Provide proof that all the ISPs mentioned, perform poorly for all the online games.
Use the MyConnectionPC program, running constant tests on each ISP for at least 1 month.
I would love to see the results.
Hi luxe,
There we no changes made or issues on our network during the night. Can you confirm nothing changed in your local setup/environment?
MWB.
I was using my telkom account from 12 last night and had the same problems at around that time, whilst trying to game.
The facebook fan page says they are developing a product specifically designed for gaming. I think that is still a long time coming though.
Please confirm MWEB, the timeline expected for more gaming related uncapped packages.
My ping to Lindenlabs' Secondlife servers San Francisco, with DigiChilli, was always around 400-500, just as with telkom. Anything better than that will make me smile.
MWEB
01-04-2010, 12:51 PM
Where can I log in to check my usage, account details, etc?Hi muzzling,
You will find the login link for "My Account" on the top navigation bar (6th item from left) of the www.mweb.co.za homepage.
MWB.
You will find the login link for "My Account" on the top navigation bar (6th item from left) of the www.mweb.co.za homepage.
MWB.
zs6cey
01-04-2010, 12:58 PM
Hi muzzling,
You will find the login link for "My Account" on the top navigation bar (6th item from left) of the www.mweb.co.za homepage.
MWB.
Thanks. I also think it not a MWEB problem, but something local with Telkom.
You will find the login link for "My Account" on the top navigation bar (6th item from left) of the www.mweb.co.za homepage.
MWB.
Thanks. I also think it not a MWEB problem, but something local with Telkom.
ShirazSuleman
01-04-2010, 01:03 PM
Yeah, same here. As I am not able to dial out from my phone now so I've logged a call with Telkom.
bakersman
01-04-2010, 01:04 PM
WD mweb!
Great service, great speed, GREAT customer reps!
Great service, great speed, GREAT customer reps!
zs6cey
01-04-2010, 01:17 PM
WD mweb!
Great service, great speed, GREAT customer reps!
+1
Great service, great speed, GREAT customer reps!
+1
luxe
01-04-2010, 01:25 PM
Hi luxe,
There we no changes made or issues on our network during the night. Can you confirm nothing changed in your local setup/environment?
MWB.
Hi MWEB Magician,
Thanks for the reply, the issue was just down to a lack of seeders on the update for FFXI - so not a network issue.
If i may raise another point -
1) I understand that an uncapped account is not designed for gaming.
2) If this account is the only option that financially kills two birds with one stone (uncapped + decent speed), then is there a chance that the shaping could be less vigilant from 6pm in the evening? I don't start gaming at 11pm as i doubt many others do.
Note that i know that this package is not the ideal solution for low-latency gaming, and i am willing to sacrifice my low pings for the freedom to update my games without having to worry about bandwidth; but if there was some kind of package that unshaped the gaming ports (if that exists), this would probably benefit a vast majority of the "new users" you have picked up in the last week and a bit.
Nice service so far, only a few issues with the line dropping, pinging out of games etc, but a most helpful support desk.
Thanks
There we no changes made or issues on our network during the night. Can you confirm nothing changed in your local setup/environment?
MWB.
Hi MWEB Magician,
Thanks for the reply, the issue was just down to a lack of seeders on the update for FFXI - so not a network issue.
If i may raise another point -
1) I understand that an uncapped account is not designed for gaming.
2) If this account is the only option that financially kills two birds with one stone (uncapped + decent speed), then is there a chance that the shaping could be less vigilant from 6pm in the evening? I don't start gaming at 11pm as i doubt many others do.
Note that i know that this package is not the ideal solution for low-latency gaming, and i am willing to sacrifice my low pings for the freedom to update my games without having to worry about bandwidth; but if there was some kind of package that unshaped the gaming ports (if that exists), this would probably benefit a vast majority of the "new users" you have picked up in the last week and a bit.
Nice service so far, only a few issues with the line dropping, pinging out of games etc, but a most helpful support desk.
Thanks
Auntpol
01-04-2010, 01:33 PM
I'm getting better latencies with mweb over what I had with telkom in WoW xD
MWEB
01-04-2010, 01:50 PM
but if there was some kind of package that unshaped the gaming ports (if that existsHi luxe,
MWEB are investigating the feasibility of providing gaming focused/prioritised (uncapped) offerings in the future, however for now the current uncapped products do not specifically prioritise/guarantee low latency for gaming.
We do believe however during off-peak periods (moderate network load) they should provide a reasonable gaming experience.
MWB.
MWEB are investigating the feasibility of providing gaming focused/prioritised (uncapped) offerings in the future, however for now the current uncapped products do not specifically prioritise/guarantee low latency for gaming.
We do believe however during off-peak periods (moderate network load) they should provide a reasonable gaming experience.
MWB.
luxe
01-04-2010, 01:54 PM
Hi luxe,
MWEB are investigating the feasibility of providing gaming focused/prioritised (uncapped) offerings in the future, however for now the current uncapped products do not specifically prioritise/guarantee low latency for gaming.
We do believe however during off-peak periods (moderate network load) they should provide a reasonable gaming experience.
MWB.
Thanks for the speedy reply.
The reason i ask, and i fully understand your post - is that if the "pipes are opened" at 11pm (your Off-Peak), i dont know many people that start gaming at 11pm - work and all. I was suggesting a little more priority for gaming from 6pm, but understand if this it not possible.
MWEB are investigating the feasibility of providing gaming focused/prioritised (uncapped) offerings in the future, however for now the current uncapped products do not specifically prioritise/guarantee low latency for gaming.
We do believe however during off-peak periods (moderate network load) they should provide a reasonable gaming experience.
MWB.
Thanks for the speedy reply.
The reason i ask, and i fully understand your post - is that if the "pipes are opened" at 11pm (your Off-Peak), i dont know many people that start gaming at 11pm - work and all. I was suggesting a little more priority for gaming from 6pm, but understand if this it not possible.
limnos
01-04-2010, 02:08 PM
Is anyone currently being throttled on normal HTTP downloads? (not from Rapidshare etc.)
Yeah bad! My RS downloads have been going at ± 15KB/s! Disgusting!
Yeah bad! My RS downloads have been going at ± 15KB/s! Disgusting!
MWEB
01-04-2010, 02:16 PM
Hi All,
For those in the KZN region (only KZN please) who have indicated they're experiencing slow access speeds, can you PM me the 1st 6 digits of the telephone number associated with your ADSL line. We need some specifics for Telkom to investigate.
MWB.
For those in the KZN region (only KZN please) who have indicated they're experiencing slow access speeds, can you PM me the 1st 6 digits of the telephone number associated with your ADSL line. We need some specifics for Telkom to investigate.
MWB.
zs6cey
01-04-2010, 02:28 PM
Hi All,
For those in the KZN region (only KZN please) who have indicated they're experiencing slow access speeds, can you PM me the 1st 6 digits of the telephone number associated with your ADSL line. We need some specifics for Telkom to investigate.
MWB.
My speed is back. Whatever the problem was has been fixed.
http://www.speedtest.net/result/768205609.png (http://www.speedtest.net)
For those in the KZN region (only KZN please) who have indicated they're experiencing slow access speeds, can you PM me the 1st 6 digits of the telephone number associated with your ADSL line. We need some specifics for Telkom to investigate.
MWB.
My speed is back. Whatever the problem was has been fixed.
http://www.speedtest.net/result/768205609.png (http://www.speedtest.net)
milomak
01-04-2010, 02:29 PM
Yeah bad! My RS downloads have been going at ± 15KB/s! Disgusting!
I admire you for not reading the post you quoted
I admire you for not reading the post you quoted
killadoob
01-04-2010, 02:36 PM
Yeah bad! My RS downloads have been going at ± 15KB/s! Disgusting!
You do know they shape RS news servers and torrents during the day right? I am sure your pirated good can wait for tonight?
You do know they shape RS news servers and torrents during the day right? I am sure your pirated good can wait for tonight?
haytrop
01-04-2010, 02:36 PM
Don't be dumb yourself. Provide proof that all the ISPs mentioned, perform poorly for all the online games.
Use the MyConnectionPC program, running constant tests on each ISP for at least 1 month.
I would love to see the results.
The Answer is in there oh grand one just look.
I was using my telkom account from 12 last night and had the same problems at around that time, whilst trying to game.
Please confirm MWEB, the timeline expected for more gaming related uncapped packages.
My ping to Lindenlabs' Secondlife servers San Francisco, with DigiChilli, was always around 400-500, just as with telkom. Anything better than that will make me smile.
The Answer is in there oh grand one just look.
Use the MyConnectionPC program, running constant tests on each ISP for at least 1 month.
I would love to see the results.
The Answer is in there oh grand one just look.
I was using my telkom account from 12 last night and had the same problems at around that time, whilst trying to game.
Please confirm MWEB, the timeline expected for more gaming related uncapped packages.
My ping to Lindenlabs' Secondlife servers San Francisco, with DigiChilli, was always around 400-500, just as with telkom. Anything better than that will make me smile.
The Answer is in there oh grand one just look.
muzzling
01-04-2010, 02:43 PM
It seems the My Account login is broken if you use Safari.
savage
01-04-2010, 02:46 PM
Hi MWEB,
Since about an hour ago, my line is flat lining at 64kbit/s. My uploads are running fine at 512kbit/s (give or take), downloads are a constant 64kbit/s. I'm in Bothasig, Milnerton (xxx-x58-9604)
Since about an hour ago, my line is flat lining at 64kbit/s. My uploads are running fine at 512kbit/s (give or take), downloads are a constant 64kbit/s. I'm in Bothasig, Milnerton (xxx-x58-9604)
MWEB
01-04-2010, 02:53 PM
Hi MWEB,
Since about an hour ago, my line is flat lining at 64kbit/s. My uploads are running fine at 512kbit/s (give or take), downloads are a constant 64kbit/s. I'm in Bothasig, Milnerton (xxx-x58-9604)Hi savage,
This does sound rather strange.
I would suggest you turn off you router for a few min (3min) to allow your existing session to time out, then reconnect again. A new session profile will be created helping us to determine if this is in any way related to our network.
MWB.
Since about an hour ago, my line is flat lining at 64kbit/s. My uploads are running fine at 512kbit/s (give or take), downloads are a constant 64kbit/s. I'm in Bothasig, Milnerton (xxx-x58-9604)Hi savage,
This does sound rather strange.
I would suggest you turn off you router for a few min (3min) to allow your existing session to time out, then reconnect again. A new session profile will be created helping us to determine if this is in any way related to our network.
MWB.
Lightscribe
01-04-2010, 02:56 PM
I'm getting better latencies with mweb over what I had with telkom in WoW xD
Great! MWEB seems to be pulling ahead of the others now. Especially with them making an effort for the gamers. :D
The Answer is in there oh grand one just look.
Nope, I see your opinion, in the MWEB Q&A thread, about Axxess' service levels. You then mention the service levels of ISPs, that have vastly different infrastructure for their products.
Great! MWEB seems to be pulling ahead of the others now. Especially with them making an effort for the gamers. :D
The Answer is in there oh grand one just look.
Nope, I see your opinion, in the MWEB Q&A thread, about Axxess' service levels. You then mention the service levels of ISPs, that have vastly different infrastructure for their products.
ShirazSuleman
01-04-2010, 03:09 PM
Yeah, my speed is back too :D
Eliphas
01-04-2010, 03:13 PM
Hi Mweb.
I signed up eaaarly this morning and I have not recieved any sms, or any phonecall. Even sent email with ID as wanted also regarding the details, but we have heard absolutly nothing.
Am I missing something as to how long it is suppose to take till you get your account? (Only applied for data usage) or is this normal?
-Jared.
I signed up eaaarly this morning and I have not recieved any sms, or any phonecall. Even sent email with ID as wanted also regarding the details, but we have heard absolutly nothing.
Am I missing something as to how long it is suppose to take till you get your account? (Only applied for data usage) or is this normal?
-Jared.
bbabraham
01-04-2010, 03:15 PM
To MWEB
I'm an existing MWeb customer who gets 5GB at 512k for R299 per month.
Since it would not cost more money to upgrade to 512k uncapped (R299), I received an email on 18 March saying that I would be upgraded automatically. I was under the impression that the upgrade would take effect from today (1st of the month) but my ADSL Usage page shows that I have 5GB for this month once again. I know of people who were automatically upgraded when the service went live.
Is it possible to find out when exactly I will be upgraded and is it possible to speed up this process as I don't think it would be fair to pay R299 for 5GB this month when uncapped is the same price. I noticed that the only capped options now are 1, 2 and 3GB anyway.
Thank you for this industry shaking service and hope to hear from you soon,
bbabraham
MWEB, I see you've been responding to questions but as of yet haven't responded to mine. Are you busy finding things out or is it not possible to find out?
Please excuse my impatience, I'm just really, really eager to enjoy the benefits of uncapped broadband!:)
I'm an existing MWeb customer who gets 5GB at 512k for R299 per month.
Since it would not cost more money to upgrade to 512k uncapped (R299), I received an email on 18 March saying that I would be upgraded automatically. I was under the impression that the upgrade would take effect from today (1st of the month) but my ADSL Usage page shows that I have 5GB for this month once again. I know of people who were automatically upgraded when the service went live.
Is it possible to find out when exactly I will be upgraded and is it possible to speed up this process as I don't think it would be fair to pay R299 for 5GB this month when uncapped is the same price. I noticed that the only capped options now are 1, 2 and 3GB anyway.
Thank you for this industry shaking service and hope to hear from you soon,
bbabraham
MWEB, I see you've been responding to questions but as of yet haven't responded to mine. Are you busy finding things out or is it not possible to find out?
Please excuse my impatience, I'm just really, really eager to enjoy the benefits of uncapped broadband!:)
MWEB
01-04-2010, 03:22 PM
Hi Mweb.
I signed up eaaarly this morning and I have not recieved any sms, or any phonecall. Even sent email with ID as wanted also regarding the details, but we have heard absolutly nothing.
Am I missing something as to how long it is suppose to take till you get your account? (Only applied for data usage) or is this normal?Hi Eliphas
As per my post here ...
http://mybroadband.co.za/vb/showthread.php?221747-MWEB-Uncapped-ADSL-Official-Q-amp-A&p=3763050&viewfull=1#post3763050
I'm sure you will be contacted as soon as is physically possible.
MWB.
I signed up eaaarly this morning and I have not recieved any sms, or any phonecall. Even sent email with ID as wanted also regarding the details, but we have heard absolutly nothing.
Am I missing something as to how long it is suppose to take till you get your account? (Only applied for data usage) or is this normal?Hi Eliphas
As per my post here ...
http://mybroadband.co.za/vb/showthread.php?221747-MWEB-Uncapped-ADSL-Official-Q-amp-A&p=3763050&viewfull=1#post3763050
I'm sure you will be contacted as soon as is physically possible.
MWB.
MWEB
01-04-2010, 03:24 PM
MWEB, I see you've been responding to questions but as of yet haven't responded to mine. Hi bbabraham,
For some responses (like yours) I require feedback/action from other depts. As soon as I have a reply I will respond.
MWB.
For some responses (like yours) I require feedback/action from other depts. As soon as I have a reply I will respond.
MWB.
techead
01-04-2010, 03:28 PM
maybe this is not a good idea :D , but would people here be prepared to share how much you have downloaded in what period of time? also your line speed would help :) If you could also specify if you do your downloading during the day/after hours.
Im just trying to get a feel of how "forgiving" MWEB are compared to Afrihost... I HAD the Afrihost account, cancelled that since the new cap thing came up in the T&C's
much appreciated
Im just trying to get a feel of how "forgiving" MWEB are compared to Afrihost... I HAD the Afrihost account, cancelled that since the new cap thing came up in the T&C's
much appreciated
bbabraham
01-04-2010, 03:29 PM
Hi bbabraham,
For some responses (like yours) I require feedback/action from other depts. As soon as I have a reply I will respond.
MWB.
Thanks for the "feedback".;)
For some responses (like yours) I require feedback/action from other depts. As soon as I have a reply I will respond.
MWB.
Thanks for the "feedback".;)
pjoub06
01-04-2010, 03:44 PM
Mweb really have a retarded billing system. Because their "pro-rata" is in fact not pro-rata there are only two worthwhile days to sign up for their service. They first of the month and mid month. So in effect they screw over their sales department and customers. (I heard Im getting charged half month for less than 12 hours of service because I signed up the 31st of last month.)
semaphore
01-04-2010, 03:45 PM
Mweb really have a retarded billing system. Because their "pro-rata" is in fact not pro-rata there are only two days to sign up for their service. They first of the month and mid month. So in effect they screw over their sales department and customers. (I heard Im getting charged half month for less than 12 hours of service because I signed up the 31st of last month.)
So why not just wait the 12hours then:) and you wont get screwed over.
So why not just wait the 12hours then:) and you wont get screwed over.
pjoub06
01-04-2010, 03:48 PM
So why not just wait the 12hours then:) and you wont get screwed over.
Because I obviously didnt know. Everyone is getting screwed with their system (support,sales and users). Because everyone waits for today to sign up! The lady told me" pro-rata billing just let us activate it now".
Because I obviously didnt know. Everyone is getting screwed with their system (support,sales and users). Because everyone waits for today to sign up! The lady told me" pro-rata billing just let us activate it now".
hambone
01-04-2010, 03:51 PM
Because I obviously didnt know. Everyone is getting screwed with their system (support,sales and users). Because everyone waits for today to sign up! The lady told me" pro-rata billing just let us activate it now".
I agree, this should be made more prominent on the sign up page, or changed to reflect "you're being charged X for Y remaining days in March..."
I agree, this should be made more prominent on the sign up page, or changed to reflect "you're being charged X for Y remaining days in March..."
pjoub06
01-04-2010, 03:57 PM
I agree, this should be made more prominent on the sign up page, or changed to reflect "you're being charged X for Y remaining days in March..."
Mweb can we get your opinion/insight?
Mweb can we get your opinion/insight?
hambone
01-04-2010, 04:04 PM
Mweb can we get your opinion/insight?
This was MWEB's response earlier in this thread; has anything changed?
MWeb idea of pro-rata is 50% of the monthly fee if you join after the 15th of the month. Something they should make very clear on their signup page. There should also be an explicit option to join as of the 1st of the following month.
Hi Gatecrasher,
Already been escalated to the appropriate people.
MWB.
This was MWEB's response earlier in this thread; has anything changed?
MWeb idea of pro-rata is 50% of the monthly fee if you join after the 15th of the month. Something they should make very clear on their signup page. There should also be an explicit option to join as of the 1st of the following month.
Hi Gatecrasher,
Already been escalated to the appropriate people.
MWB.
milomak
01-04-2010, 04:12 PM
it seems south african companies have a way of redefining already establsished terms. pro-rata now means half :D
i laugh and joke about it cause it didn't affect me but this is a serious issue. i would reckon that if they told you pro-rata you have a case against them.
i laugh and joke about it cause it didn't affect me but this is a serious issue. i would reckon that if they told you pro-rata you have a case against them.
Rooi_Willie
01-04-2010, 04:26 PM
Well I suppose that started with Uncapped being "200GB"!! LOL!!
MWEB
01-04-2010, 04:31 PM
It seems the My Account login is broken if you use Safari.Hi muzzling,
We've tested it again with Safari on Mac OSX and can find no problems. Can you provide OS & browser type/versions so we can investigate further?
MWB.
We've tested it again with Safari on Mac OSX and can find no problems. Can you provide OS & browser type/versions so we can investigate further?
MWB.
MWEB
01-04-2010, 04:38 PM
Mweb can we get your opinion/insight?Hi pjoub06,
We are addressing the issue of awareness of our billing rules for new customers ... for you please check your PM.
MWB.
We are addressing the issue of awareness of our billing rules for new customers ... for you please check your PM.
MWB.
rambo919
01-04-2010, 04:39 PM
it seems south african companies have a way of redefining already establsished terms. pro-rata now means half :D
i laugh and joke about it cause it didn't affect me but this is a serious issue. i would reckon that if they told you pro-rata you have a case against them.
From what I remember the all inclusive packages get pro rata but the data-only packages get the 50% cut
But yes they should have indicated this clearly and visibly
i laugh and joke about it cause it didn't affect me but this is a serious issue. i would reckon that if they told you pro-rata you have a case against them.
From what I remember the all inclusive packages get pro rata but the data-only packages get the 50% cut
But yes they should have indicated this clearly and visibly
rambo919
01-04-2010, 09:58 PM
the news server seems to have died a horrible death
ShirazSuleman
01-04-2010, 10:05 PM
I am having trouble browsing International websites, anyone else?
semaphore
01-04-2010, 10:08 PM
yep international seems dead slow, what happened to the supposed redundancy.
submethod
01-04-2010, 10:10 PM
International tubes must be severely clogged...
mystic007
01-04-2010, 10:11 PM
Torrents also slowed to a crawl for me.
submethod
01-04-2010, 10:13 PM
I was downloading from my international server via http and I can barely remote desktop now.
Raedwulf
01-04-2010, 10:15 PM
Everything has more or less come to a standstill yes.
Just trying to connect to a game, and it won't even go past the version checker. Prior to this xfire and GSC both dropped, and even browsing barely works. Speeds a barely over a KB, sometimes spike to about 3, but mostly sit at 0.
Just trying to connect to a game, and it won't even go past the version checker. Prior to this xfire and GSC both dropped, and even browsing barely works. Speeds a barely over a KB, sometimes spike to about 3, but mostly sit at 0.
schumi
01-04-2010, 10:21 PM
Seems many isps suffering this, So i guess no one paid the Somali pirates
submethod
01-04-2010, 10:25 PM
Mine seems to be resolved again. Peculiar glitch.
hambone
01-04-2010, 10:27 PM
Seems similar was experienced on IS accounts too.
Schwartz
01-04-2010, 10:31 PM
And we're back
Raedwulf
01-04-2010, 10:39 PM
No we're not.
Its actually gotten worse. GSC disappeared again, still got xfire, but now outlook is timing out. Browsing got better though. Shaping is sort of meaningless when you have absolutely nothing anyway.
Its actually gotten worse. GSC disappeared again, still got xfire, but now outlook is timing out. Browsing got better though. Shaping is sort of meaningless when you have absolutely nothing anyway.
submethod
01-04-2010, 10:40 PM
Damn Somalians are ****ing with us. :mad:
PeterCH
01-04-2010, 10:46 PM
MWeb back.... full speed.
robdutchmonkey
01-04-2010, 10:56 PM
Nothing for me... Stalled at a solid download speed of 0.00. Browsing is normal though
Raedwulf
01-04-2010, 10:59 PM
Yep I'm back now.
Raedwulf
02-04-2010, 12:01 AM
Its going from straight flat line, no browsing even, to working perfectly about every 2 minutes now. I'm not happy.
Raedwulf
02-04-2010, 12:29 AM
Ok NOW its fixed.
absk300
02-04-2010, 08:11 AM
ATM speeds slow. How can a public holiday be shaped? Surely corporates are closed today? This does not make sense
usshin
02-04-2010, 08:23 AM
Crawling this morning too, Newsgroup things seem to still be going
Tinuva
02-04-2010, 08:55 AM
Still full speed ahead for me, granted I am on a 512kbit ftw account.
sand_man
02-04-2010, 09:06 AM
Max speed for me too on a 4mb line....
absk300
02-04-2010, 09:36 AM
Max speed for me too on a 4mb line....
i am at half speed (4meg)
i am at half speed (4meg)
gregmcc
02-04-2010, 10:10 AM
Maxing out my 4MB line too
Jonno2343
02-04-2010, 10:15 AM
My line is running at half speed (1.8 Mbps)...
When you all have your news server downloads maxing out are you using a 3rd party news server?
I've been using the MWEB server has have not got above 90KBps. Is that just the speed of their server or am I doing something wrong? (This is with 2 concurrent connections)
Thanks ;)
When you all have your news server downloads maxing out are you using a 3rd party news server?
I've been using the MWEB server has have not got above 90KBps. Is that just the speed of their server or am I doing something wrong? (This is with 2 concurrent connections)
Thanks ;)
absk300
02-04-2010, 10:30 AM
Maxing out my 4MB line too
on what are you downloading? News server, torrent Rapidshare? Anybody in Pta/Jhb maxing out their 4meg?
on what are you downloading? News server, torrent Rapidshare? Anybody in Pta/Jhb maxing out their 4meg?
killadoob
02-04-2010, 10:45 AM
I am not maxxing it out but nzb's flying at 380kb/s
absk300
02-04-2010, 10:51 AM
I am not maxxing it out but nzb's flying at 380kb/s
where are you located? In Pta i am only getting 180-200kb/s. using astraweb.
where are you located? In Pta i am only getting 180-200kb/s. using astraweb.
dudleygb
02-04-2010, 10:54 AM
where are you located? In Pta i am only getting 180-200kb/s. using astraweb.
i'm on the west rand, also getting 180-200, will check this evening, very happy with this though for daytime..mweb rules
i'm on the west rand, also getting 180-200, will check this evening, very happy with this though for daytime..mweb rules
mmshrinker
02-04-2010, 11:07 AM
i'm on the west rand, also getting 180-200, will check this evening, very happy with this though for daytime..mweb rules
This truly sucks - my 4mb line is flatlining with occasional spikes to 7KB/s on Astraweb, and has been since around 8pm last night. I can't even open the speed.net page....
I'm in JHB.
This truly sucks - my 4mb line is flatlining with occasional spikes to 7KB/s on Astraweb, and has been since around 8pm last night. I can't even open the speed.net page....
I'm in JHB.
dudleygb
02-04-2010, 11:14 AM
This truly sucks - my 4mb line is flatlining with occasional spikes to 7KB/s on Astraweb, and has been since around 8pm last night. I can't even open the speed.net page....
I'm in JHB.
call 0800375375 and ask them to bounce your port
I'm in JHB.
call 0800375375 and ask them to bounce your port
Valis
02-04-2010, 11:21 AM
There seem to be general problems with the network. I'm on Gconnect unshaped and sometimes it's fast and then slow again.
gregmcc
02-04-2010, 11:22 AM
i'm on the west rand, also getting 180-200, will check this evening, very happy with this though for daytime..mweb rules
+1
Also getting around 200 from EN. Very happy with that.
+1
Also getting around 200 from EN. Very happy with that.
techead
02-04-2010, 11:34 AM
OMG does anyone here here use RS? seems Im shped to 160k/sec... :(
Got nothing to do with time of the day... was like this all of last night and early hours this morning
Got nothing to do with time of the day... was like this all of last night and early hours this morning
MWEB
02-04-2010, 11:37 AM
Hi All,
Last night's international outage on was due to power issues in Mumbai which affected the Seacom cable. We've been informed situation has been rectified.
MWB.
Last night's international outage on was due to power issues in Mumbai which affected the Seacom cable. We've been informed situation has been rectified.
MWB.
techead
02-04-2010, 11:39 AM
Hi All,
Last night's international outage on was due to power issues in Mumbai which affected the Seacom cable. We've been informed situation has been recitied.
MWB.
thanks mweb, much appreciated. lost a heroes game coz of that! :p
could you possibly shed some more light on shaping around Rapidshare please? (post above yours)
Cheers
Last night's international outage on was due to power issues in Mumbai which affected the Seacom cable. We've been informed situation has been recitied.
MWB.
thanks mweb, much appreciated. lost a heroes game coz of that! :p
could you possibly shed some more light on shaping around Rapidshare please? (post above yours)
Cheers
Gordon_R
02-04-2010, 01:16 PM
yep international seems dead slow, what happened to the supposed redundancy.
Its not shaping, its intermittent problems on the MWeb network (not sure if local or international). There also seem to be long (10 min) delays in switching traffic from SAT-3 to SEACOM (and vice-versa).
Theoretically this switching process should be instantaneous, if the alternate routes were available at IP level. It seems that switching is not very fast (which makes it feel like somone is turning the lights on and off).
MWeb is the first ISP (AFAIK) that is trying to do this dynamic load balancing across 2 different fibres, and this process presumably has teething problems...
Hi All,
Last night's international outage on was due to power issues in Mumbai which affected the Seacom cable. We've been informed situation has been recitied.
MWB.
It seems that MWeb cannot rapidly switch traffic from SEACOM to SAT-3 (and vice versa), as I noted on the Uncapped Subscribers Feedback thread:
http://mybroadband.co.za/vb/showthread.php?221840-MWEB-Uncapped-Subscribers-Feedback&p=3766352&viewfull=1#post3766352
Its not shaping, its intermittent problems on the MWeb network (not sure if local or international). There also seem to be long (10 min) delays in switching traffic from SAT-3 to SEACOM (and vice-versa).
Theoretically this switching process should be instantaneous, if the alternate routes were available at IP level. It seems that switching is not very fast (which makes it feel like somone is turning the lights on and off).
MWeb is the first ISP (AFAIK) that is trying to do this dynamic load balancing across 2 different fibres, and this process presumably has teething problems...
Hi All,
Last night's international outage on was due to power issues in Mumbai which affected the Seacom cable. We've been informed situation has been recitied.
MWB.
It seems that MWeb cannot rapidly switch traffic from SEACOM to SAT-3 (and vice versa), as I noted on the Uncapped Subscribers Feedback thread:
http://mybroadband.co.za/vb/showthread.php?221840-MWEB-Uncapped-Subscribers-Feedback&p=3766352&viewfull=1#post3766352
Smiley_lauf
02-04-2010, 02:58 PM
Hi MWEB,
If I subscribe to MWEB uncapped data only (I have 384K line), will I be able to use another ISP account on the line or is the line only going to sync with MWEB servers? Ans say I move house, and have new telphone number and ADSl line, will I be able to use the MWEB uncapped account on the new account? or even move over to the uncapped all inclusive account in my new home?
Thanks
S
If I subscribe to MWEB uncapped data only (I have 384K line), will I be able to use another ISP account on the line or is the line only going to sync with MWEB servers? Ans say I move house, and have new telphone number and ADSl line, will I be able to use the MWEB uncapped account on the new account? or even move over to the uncapped all inclusive account in my new home?
Thanks
S
MWEB
02-04-2010, 03:18 PM
If I subscribe to MWEB uncapped data only (I have 384K line), will I be able to use another ISP account on the line or is the line only going to sync with MWEB servers?Hi Smiley_lauf,
Yes no problem, if your router/setup allows for multiple ADSL sessions (logins) you will be able to use the MWEB account together with others (obviously you need to manage which routes go down which session). The one area you're going to need to watch is DNS resolution e.g. if MWEB's DNS servers are not the 1st choice for resolution you may get some incorrect lookups.
Ans say I move house, and have new telphone number and ADSl line, will I be able to use the MWEB uncapped account on the new account? or even move over to the uncapped all inclusive account in my new home?Again no problem, your MWEB account is not tied to any particular ADSL line, however it will only allow 1 concurrent login, so only from one location at a time.
MWB.
Yes no problem, if your router/setup allows for multiple ADSL sessions (logins) you will be able to use the MWEB account together with others (obviously you need to manage which routes go down which session). The one area you're going to need to watch is DNS resolution e.g. if MWEB's DNS servers are not the 1st choice for resolution you may get some incorrect lookups.
Ans say I move house, and have new telphone number and ADSl line, will I be able to use the MWEB uncapped account on the new account? or even move over to the uncapped all inclusive account in my new home?Again no problem, your MWEB account is not tied to any particular ADSL line, however it will only allow 1 concurrent login, so only from one location at a time.
MWB.
Smiley_lauf
02-04-2010, 03:24 PM
Thanks MWEB--follow-on question: How would I check the DNS settings (I am not familiar with this) when I switch accounts? at the moment I am just changing the username/password in my router and it works fine--I do not change anything else on the router.
Again, thanks for the prompt response.
S
Again, thanks for the prompt response.
S
absk300
02-04-2010, 03:28 PM
Hi Mweb, why are we not runnig at full speed today? Surely the network is not taking stain due to public holiday? are the corporates not "on leave" today?
Gatecrasher
02-04-2010, 03:29 PM
Yes no problem, if your router/setup allows for multiple ADSL sessions (logins) you will be able to use the MWEB account together with others (obviously you need to manage which routes go down which session). The one area you're going to need to watch is DNS resolution e.g. if MWEB's DNS servers are not the 1st choice for resolution you may get some incorrect lookups.
You should be enjoying a day off!
I'm concurrently connected to my TI account which I'm using for access to the SAIX news servers via a router script - might come in handy when things get a little slow in MWeb land, but I haven't has much need of it yet.
You should be enjoying a day off!
I'm concurrently connected to my TI account which I'm using for access to the SAIX news servers via a router script - might come in handy when things get a little slow in MWeb land, but I haven't has much need of it yet.
absk300
02-04-2010, 03:30 PM
how do you get more connections going on news.mweb.co.za?
surely there is excess capicity today? If the speeds are truly linked to demand then today we sould have full speeds like 12 at night?
surely there is excess capicity today? If the speeds are truly linked to demand then today we sould have full speeds like 12 at night?
Gatecrasher
02-04-2010, 03:31 PM
Thanks MWEB--follow-on question: How would I check the DNS settings (I am not familiar with this) when I switch accounts? at the moment I am just changing the username/password in my router and it works fine--I do not change anything else on the router.
Again, thanks for the prompt response.
S
MWB thought you wanted to run multiple connections simultaneously. All you want to do is change to a different account from time to time. So you don't have to worry about DNS settings.
Again, thanks for the prompt response.
S
MWB thought you wanted to run multiple connections simultaneously. All you want to do is change to a different account from time to time. So you don't have to worry about DNS settings.
Smiley_lauf
02-04-2010, 03:33 PM
Gatecrasher-Grandmaster, for a reason! many thanks.
MWEB
02-04-2010, 03:41 PM
How would I check the DNS settings (I am not familiar with this) when I switch accounts? at the moment I am just changing the username/password in my router and it works fine--I do not change anything else on the router.Hi Smiley_lauf,
It sounds like you're only using one account at a time so all should be fine (assuming your PC(s) are using your router as their DNS forwarder (server)). By default your router should be automatically learning its DNS servers from the login session, where you can go to look at this depends on the make/model, check the user guide.
MWB.
It sounds like you're only using one account at a time so all should be fine (assuming your PC(s) are using your router as their DNS forwarder (server)). By default your router should be automatically learning its DNS servers from the login session, where you can go to look at this depends on the make/model, check the user guide.
MWB.
Smiley_lauf
02-04-2010, 03:53 PM
Great, I am signing up. Thanks!
MWEB
02-04-2010, 04:12 PM
Hi Mweb, why are we not runnig at full speed today? Surely the network is not taking stain due to public holiday? are the corporates not "on leave" today?Hi absk300,
Our network is reasonable busy today, but by no means under strain. You should be able to get best performance however we never guarantee line speeds (though some are achieving it or pretty close).
Also there are many other factors beyond our control that may influence speed to a particular site ...
- Local setup/environment - router/switch cfg, cabling, PC drivers etc.
- ADSL access path - copper quality, local exchange uplink, regional concentrator (ESR) load, inter-region transit
- On the other end, the great Internet beyond our network - intermediate path/provider/server congestion or failures etc.
MWB.
Our network is reasonable busy today, but by no means under strain. You should be able to get best performance however we never guarantee line speeds (though some are achieving it or pretty close).
Also there are many other factors beyond our control that may influence speed to a particular site ...
- Local setup/environment - router/switch cfg, cabling, PC drivers etc.
- ADSL access path - copper quality, local exchange uplink, regional concentrator (ESR) load, inter-region transit
- On the other end, the great Internet beyond our network - intermediate path/provider/server congestion or failures etc.
MWB.
MWEB
02-04-2010, 04:14 PM
You should be enjoying a day off!Hi Gatecrasher,
Am for the most part ... thanks.
MWB.
Am for the most part ... thanks.
MWB.
dudleygb
02-04-2010, 06:09 PM
i'm on the west rand, also getting 180-200, will check this evening, very happy with this though for daytime..mweb rules
as evening approaches I'm picking up to 300-400 woohoo!!!!
as evening approaches I'm picking up to 300-400 woohoo!!!!
absk300
02-04-2010, 08:33 PM
Hi absk300,
Our network is reasonable busy today, but by no means under strain. You should be able to get best performance however we never guarantee line speeds (though some are achieving it or pretty close).
Also there are many other factors beyond our control that may influence speed to a particular site ...
- Local setup/environment - router/switch cfg, cabling, PC drivers etc.
- ADSL access path - copper quality, local exchange uplink, regional concentrator (ESR) load, inter-region transit
- On the other end, the great Internet beyond our network - intermediate path/provider/server congestion or failures etc.
MWB.
I understand that. It just felt like we were getting normal "peak hour" speed. i am not complaining. I think you guys are great. just though that today we should have run close to full speed whole day, if not full speed whole day. For the bulk of the day, we (well atleast i) was getting normal peak hour speeds, wich in itself is great, but not what i expected. all n all i still think you guys have the best package out at the moment and are also performing the best. Keep it up!!
Our network is reasonable busy today, but by no means under strain. You should be able to get best performance however we never guarantee line speeds (though some are achieving it or pretty close).
Also there are many other factors beyond our control that may influence speed to a particular site ...
- Local setup/environment - router/switch cfg, cabling, PC drivers etc.
- ADSL access path - copper quality, local exchange uplink, regional concentrator (ESR) load, inter-region transit
- On the other end, the great Internet beyond our network - intermediate path/provider/server congestion or failures etc.
MWB.
I understand that. It just felt like we were getting normal "peak hour" speed. i am not complaining. I think you guys are great. just though that today we should have run close to full speed whole day, if not full speed whole day. For the bulk of the day, we (well atleast i) was getting normal peak hour speeds, wich in itself is great, but not what i expected. all n all i still think you guys have the best package out at the moment and are also performing the best. Keep it up!!
PeterCH
02-04-2010, 08:54 PM
MWEB international is dead again.
semaphore
02-04-2010, 08:54 PM
Mweb is starting to look rather stupid with all this international issues.
RuneFire
02-04-2010, 08:56 PM
MWEB international is dead again.
here too. about 2minutes ago.
here too. about 2minutes ago.
Jonno2343
02-04-2010, 08:59 PM
It seems like it's not only MWEB. Afrihost is also having troubles.
dudleygb
02-04-2010, 09:09 PM
and were up again, faster than before...wow!
i'm now running as fast as my old axxess express+ account....jeepers! Better service at half the price!
i'm now running as fast as my old axxess express+ account....jeepers! Better service at half the price!
Hamjob
02-04-2010, 09:11 PM
and down again ?
Fjorko
02-04-2010, 09:11 PM
What's going on ???/ Why does it keep dropping this time of the evening ? Im on MWEB too ?
PeterCH
02-04-2010, 09:11 PM
It seems like it's not only MWEB. Afrihost is also having troubles.
Yes, but my iBurst account was going 100%. So it's not all providers.
Yes, but my iBurst account was going 100%. So it's not all providers.
Hamjob
02-04-2010, 09:11 PM
can you stay ... unstable !?
PeterCH
02-04-2010, 09:12 PM
What's going on ???/ Why does it keep dropping this time of the evening ? Im on MWEB too ?
TATA always blows a fuse in India? (SEACOM power failures). This time they had a guy with a spare one sooner.
TATA always blows a fuse in India? (SEACOM power failures). This time they had a guy with a spare one sooner.
dudleygb
02-04-2010, 09:15 PM
and down again ?
nope still going, i wouldnt worry too much about the ups and downs, mweb have/are doing some massive upgrades, once complete i think its going to pump
nope still going, i wouldnt worry too much about the ups and downs, mweb have/are doing some massive upgrades, once complete i think its going to pump
haytrop
02-04-2010, 09:22 PM
Hi
I take back what i said this account has been serving me reallly really really well, for the past 2 days , it seems as if the 1st day the WHOLE Of SA's ISP's had issues. This account is not much different to the account i had before just the torrents are a little slower.
So I change my mind - THESE can be used as GAMING Accounts -
I take back what i said this account has been serving me reallly really really well, for the past 2 days , it seems as if the 1st day the WHOLE Of SA's ISP's had issues. This account is not much different to the account i had before just the torrents are a little slower.
So I change my mind - THESE can be used as GAMING Accounts -
Lightscribe
02-04-2010, 09:47 PM
Someone, on the MWEB uncapped accounts, please post some Secondlife sim pings here. Just click View>Statistics Bar. Look for "Sim Ping" in the Statistics Bar Window that opens.
Mypro-D
02-04-2010, 10:16 PM
Do does anyone know what the fair usage is on these accounts?
Ive done alot more than I expected the last 2 days.. Almost at 22gigs already :/
Ive done alot more than I expected the last 2 days.. Almost at 22gigs already :/
Lightscribe
02-04-2010, 10:25 PM
No specific usage. You are on a managed system, that is shaped all the time, but "acts" like the IS express+ account, by allowing more speed, as the load on the entire network decreases.
Mypro-D
02-04-2010, 10:40 PM
Thats what im worried about. With all the series about its just so easy to pull so much Data!
Angryboots
03-04-2010, 06:42 AM
your 22gig in 2 days is the reason ive been getting 50k/s downloads on 4 meg line ... stoppit :)
http://www.speedtest.net/result/770128697.png (http://www.speedtest.net)
Why is it so intermittent ???
http://www.speedtest.net/result/770128697.png (http://www.speedtest.net)
Why is it so intermittent ???
dudleygb
03-04-2010, 07:56 AM
No specific usage. You are on a managed system, that is shaped all the time, but "acts" like the IS express+ account, by allowing more speed, as the load on the entire network decreases.
woohoo, at half the price
in fact i'm finding it even better than the express+ account, i'm getting an mweb tattoo :)
if one also does a quick scan, theres a reason the mweb threads are triple the size of all the others ... :)
woohoo, at half the price
in fact i'm finding it even better than the express+ account, i'm getting an mweb tattoo :)
if one also does a quick scan, theres a reason the mweb threads are triple the size of all the others ... :)
Mypro-D
03-04-2010, 08:15 AM
your 22gig in 2 days is the reason ive been getting 50k/s downloads on 4 meg line ... stoppit :)
http://www.speedtest.net/result/770128697.png (http://www.speedtest.net)
Why is it so intermittent ???
And im getting speeds of 420? Now you see why im nervous haha!
http://www.speedtest.net/result/770128697.png (http://www.speedtest.net)
Why is it so intermittent ???
And im getting speeds of 420? Now you see why im nervous haha!
Fjorko
03-04-2010, 08:44 AM
Coming from Axxess Express + myself, I can vouch that my new Mweb connection is miles ahead of the competition at this point in time . . . . much better !
Cheers
Cheers
killadoob
03-04-2010, 09:25 AM
Dunno but my line is only 1 meg today, not even done 2gb this month :D.
Think they are having some issues today.
Think they are having some issues today.
semaphore
03-04-2010, 10:48 AM
Dunno but my line is only 1 meg today, not even done 2gb this month :D.
Think they are having some issues today.
is your line syncing at 1024 or 4096 ?
Think they are having some issues today.
is your line syncing at 1024 or 4096 ?
Angryboots
03-04-2010, 11:00 AM
how you know what speed its syncing at ?
air
03-04-2010, 11:00 AM
Coming from Axxess Express + myself, I can vouch that my new Mweb connection is miles ahead of the competition at this point in time . . . . much better !
Cheers
+1 - At the risk of jinxing all MWEB users, I'm pretty chuffed with my experience so far!
Cheers
+1 - At the risk of jinxing all MWEB users, I'm pretty chuffed with my experience so far!
hambone
03-04-2010, 11:06 AM
how you know what speed its syncing at ?
Open up your router settings, and find it in the status page. Upstream and downstream or something like that.
Open up your router settings, and find it in the status page. Upstream and downstream or something like that.
MWEB
03-04-2010, 12:16 PM
Hi All,
We've been informed the faulty power component causing the temporary dipout on Seacom over the last two evenings has been replaced in Mumbai. We hope this will put an end to these incidents.
MWB.
We've been informed the faulty power component causing the temporary dipout on Seacom over the last two evenings has been replaced in Mumbai. We hope this will put an end to these incidents.
MWB.
Mypro-D
03-04-2010, 12:22 PM
Ive had no issues today so far and im getting 410+ at the moment. Fraking fantastic!
Lightscribe
03-04-2010, 12:23 PM
how you know what speed its syncing at ?
Open up your router settings, and find it in the status page. Upstream and downstream or something like that.
Or just phone 0800 375 375 and ask the technician to test your line to see what it syncs at.
Open up your router settings, and find it in the status page. Upstream and downstream or something like that.
Or just phone 0800 375 375 and ask the technician to test your line to see what it syncs at.
ronald911
03-04-2010, 12:23 PM
Haven't had any problems since I signed up!! Great service so far!! Thx MWEB!
politallycorrect
03-04-2010, 01:05 PM
512kbs account and going fullspeed. Throttling during the work day is inconvenient but not a dealbreaker. Happy customer... now to upgrade to unshaped or not.....hmmm
martin
03-04-2010, 01:41 PM
International is crawling on my Mweb uncapped account (I'm in Centurion), anyone else experiencing this at the moment? I tested a few torrents over the last few days as well. They were flying on Thursday but slowed to a crawl from yesterday morning onwards. Not a big deal though, didn't get the account for P2P but http and streaming is now pretty mush unusable as well.
semaphore
03-04-2010, 01:51 PM
International is crawling on my Mweb uncapped account (I'm in Centurion), anyone else experiencing this at the moment? I tested a few torrents over the last few days as well. They were flying on Thursday but slowed to a crawl from yesterday morning onwards. Not a big deal though, didn't get the account for P2P but http and streaming is now pretty mush unusable as well.
Running fine here
Running fine here